We have visited this restaurant many times and have often brought our daughters, so this review is based on a place we generally enjoy and have supported consistently. However, this visit was not their best, and unfortunately the overall experience reflected that. For today, I would rate it three stars, primarily due to service-related issues. The main concern centered around how certain requests were handled. When customers ask for extras and are willing to pay the additional charge, there should not be unnecessary back-and-forth or a sense of resistance. Clear communication and a positive attitude go a long way, especially when guests are already paying premium prices. Another issue involved food quality and attentiveness. If an item such as rice is running low and only the hardened portion from the bottom remains, it would be better customer service to simply let guests know that a fresh batch is being prepared and ask for a few minutes of patience. Instead, receiving rice in that condition understandably created frustration, particularly for my wife. When a meal for two totals $50 or more, guests naturally expect a higher level of care and consistency. To be fair, the food here is generally good, which is one reason we continue to return. The atmosphere was also pleasant, and we were grateful to spend quality time together--something we do not often get the chance to do. Those positives matter and should be recognized. Most importantly, the manager was the saving grace of the visit. He was courteous, professional, and accommodating when my wife addressed the concerns. That is exactly how customer service should be handled, and his response helped improve an otherwise disappointing experience. Overall, this simply felt like an off day for a restaurant we normally enjoy. We still like this establishment and hope they do better next time, because businesses should remember that guests may be choosing their location to make a rare outing or special moment enjoyable. With stronger service consistency, they can return to the standard we know they are capable of delivering. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

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Decided to order Cava for lunch since I was in the area. Quality of ingredients were fresh and it was nice being able to schedule out ahead of time. Casual restaurant but it was a bit busy. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

Service is prompt and friendly. They scoop a decent amount of food. It is fresh and tasty. However, some lettuce leaves are black and wilted. The skhug sauce on the side is really aromatic and delicious. read more

CAVA - Greens + Grains Bowl - Mediterranean Near Me - Ashburn, Virginia

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No complaints, food was very well made the chicken was super tender and not at all rough, the portions were pretty big and even with double protein it was only $15! I would recommend and come back again read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

*FOOD SAFETY ISSUE* DO NOT order from here. I ordered on DoorDash and received rotting food. The lettuce on top was turning brown and was soggy and slimy. The avocado was rancid and black. I can't even eat my food, unless I want to get sick. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

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Very good food. Highly recommend. The service is quick The restaurant is clean and appears to be managed very well.

I just want to leave a review on the service at this location. I came last night with my boyfriend and bought the bowl that was enough food for both of us .This location has the friendliest customer service I seen in a long time. The food is the best ,very tasty and fresh. I will be back soon. Thank you Jimmie read more

I'd actually give this a 3.5/5. I don't think this was the greatest experience or Cava location. It's just average. The food was pretty much what's expected from Cava. It tasted fairly good and was certainly better than other restaurants with a similar format. I got double chicken and it was a LOT of chicken. My girlfriend did the same and basically had another meal for the next day. It was $37 for two double chicken bowls and a cookie. Don't remember it being that much a year or two ago. The service wasn't amazing. The lady making our food was kinda sloppy with it and we had to repeat things multiple times. It was towards the end of the day so I understand she may have been tired. They definitely didn't staff enough because she was the only one making food. The ambiance was alright. The lights kept flickering and fading in and out while we were there. It was kinda odd. I can't quite say this was a 4 star experience. It's basically what you expect from Cava these days though. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

Second time the order was wrong. Didn't find out till I got home and had to go back. Their phone number goes to central office so no one picks up except recorded voice saying to go support and write an email where the website is awful....can't even scroll down to get the right location to complain. No wonder I haven't ordered in 5.5 months...every time I order online something is always wrong. read more

Purchased my wife a salad. Of the various places the service, taste and quality seems to be the best. The line moves quickly and she truly enjoyed the chicken and rice bowl. read more

food was great, staff was trained well and it was clean! Dog friendly as well. Will be back

The positives: portions are quite generous. The food tastes great. Personally, the location is close by my home. The negatives: when ordering through the app for pick up, my orders consistently have missing requested items. My order doesn't change except for the additional toppings depending on the seasonal availabilities of some things. The most frustrating thing when they are missing are the dips. My grain bowls don't quite taste the same without the requested items. I have submitted a couple feedbacks already, but it has continued to happen. Tonight was my last straw. They don't note anywhere on the app or anything if some ingredients are out or anything like that. So it's really frustrating. The location can get quite busy especially during the week at rush hours. They keep the dining areas pretty clean and their utensils stocked. There are tables outside as well for when the weather is nicer. The staff are nice but can come off a little bit cold and indifferent. Parking can be tight especially during busy hours. But there's plenty across to the other parking lot. I don't think I'll be back to this location again. They used to be good, and I've had previous positive experiences. I just have had not so satisfying experiences recently. I hope they get back to their previous standards. I will wait to come back until then. read more

Top tasting food, and it's relatively healthy. A favorite among my places to eat/snack.

I didn't know cava became chipotle. Get ready for the chipotle shake! Getting skimped on meat, rude customer service, I know shrink flation is a thing but sheesh, I shouldn't be able to count how many pieces of chicken you put in my bowl. Will not be coming back, I guess back to chipotle I go. read more

Everything was fantastic Variety of toppings Costumer service was on point. I came in after lunch so the place looks spotless I will definitely recommend read more

Great food, great variety. Loved the flavor. I would go back there anytime. Move over Chipotle, there is a new sheriff in town. read more

I have eaten at CAVA's all over the country and the one in Ashburn, VA is the best in terms of quick, efficient service and portion size.

They forgot to give me the free pita bread that comes with the bowl!!!!!! They forgot to give me the free pita bread that comes with the bowl!!!!!! read more

Now that I know this place exists I'll be looking for one on all my east coast travels! Everything was fantastic! Variety of food and drink choices, amount of food for the money, friendly staff, flavor, and an open airy space. I really hope they continue to expand into the midwest! read more

LOVE this food! Tastes so good, but I've never seen such small portions. The scoops for humus is mini for ants or something and they give you a little corner piece of bread. Lots of staff so service was fast, but trashcans and bathrooms were very full and dirty! read more

Our go to spot for a healthy fast delicious dinner. This place runs really efficiently, have never had to wait too long and my online orders are always ready to go when I arrive. read more

I ordered the greens and grain bowl with lamb meatballs, crazy feta, tzatziki, tomatoes, olives. Greens had a whole lot of "woody" stems. Only got two meatballs at first so had to ask for a couple more. The overall serving was very skimpy. My bowl was maybe half full and did not look like the "full" bowls shown on the menu. Not worth the ~$15 I paid. I won't be back to this location. read more

The food has flavor. I've never had mushy falafels before. The girl who started my bowl was NOT nice. I thought read that the new spice falafel bowl was plant based. When she proceeded to put stuff in my bowl I kept asking is that vegan with each item. She got mad because the sauce she put on I saw it had milk in it and she wanted to just take it off not redo it. I asked her to make a new one because I'm allergic. She made a new one with a huffy attitude and pitched my bowl down. I think they don't really understand English or what vegan or plant based is or what food allergies are. Also, it wasn't very clean. So I won't be back to this cava. read more

Cava is something that I crave at least once a month. Im a big bowl person - I love just dumping everything into one bowl! I always get the greens + grains bowl w/ the splendid greens and brown rice. I usually get either half chicken/half falafel or double chicken. The chicken is so soft and tender, and I really enjoy the falafel but sometimes I find it to be too salty. I top my bowls off with the Persian cucumbers, pickled red onions (A MUST), corn, feta, and ask for yogurt dill on the side. I know that people may not like Cava because it seems overpriced but they honestly pack your bowl to the brim and its nice to treat yourself to a refreshing, healthy bowl that you don't have to make at home. ;) read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

I generally enjoy cava and have ordered from this location before, without any issues. Unfortunately, today my meatballs were undercooked. The beef was still pink and chewy. This is a food safety issue and the cooks need to be trained! My mom's bowl also had a piece of hair in it. read more

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excelente comida de cava y el lugar es muy limpie las personas de mañana. son bien amables a mi encanta

Update: Although their food is tasty, I am going to only give them one star as their customer service is very slow and non existent. I forgot to get the points added for one of my orders, so I sent the receipt to their customer service asking for the points to be added after the fact, they responded after 3 weeks and 2 emails, denying the request. Almost all their competitors allow for points to be added after the fact and the rather rude response from their customer service was not appreciated. I request that you keep this in mind before you buy from them next. read more

I love this place! Super healthy options, great tasting and fresh food everytime! Today I ordered their 1/2 Supergreens and 1/2 spinach salad with braised Lamb and a personalized mix of toppings included roasted corn, pickled red onions and sliced cucumbers. They have an assortment of homemade drinks, and today I'm trying their blueberry lavender drink, and it's really delicious! I think their homemade healthy drinks are one of the best things about this restaurant! read more

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Dear Management of Cava, I hope this message finds you well. I recently visited your restaurant and felt compelled to share my experience, as it left me feeling quite disappointed and uncomfortable. Upon paying for my meal with a $20 bill, I was taken aback when the cashier scrutinized it thoroughly, even going so far as to insinuate that it might be counterfeit. This made me feel unfairly targeted and embarrassed, as if I were being treated with prejudice. My cashier even began to yell across the kitchen "this is a fake right?" to what seemed to be the supervisor. Upon checking if my TWENTY DOLLAR bill was real using a counterfeit detecter pen, i was fully aware if the bill was fake it would show a pen mark, which in this case it didn't. The workers huddled up and began to try their very best to have the pen mark appear. I cannot tell you how sad it is to have to deal with this in 2023. And whats worse is this review probably won't allow you all to find sympathy enough to punish the workers, yet it'll move you to feel "sorry". Throughout the interaction, I sensed a reluctance to complete the transaction, with every possible excuse being offered to avoid serving me. This left me feeling unwelcome and undervalued as a customer. I believe it is crucial for businesses to treat every patron with respect, regardless of their appearance. Such an experience tarnishes the reputation of your establishment and discourages potential repeat business. You certainly won't be seeing me again! I hope you take my feedback into consideration and address this matter appropriately. I believe in the potential for improvement and look forward to a more inclusive and welcoming environment in the future. I am not happy with the handling of the situation as it came across as needlessly prolonged and, frankly, unwarranted. Thank you for your attention to this matter. #BLM read more

The food was mediocre, but the staff was incredibly kind. A lot of young hard working individuals who deserve recognition for it. The atmosphere was okay as well. Probably won't eat here again but I enjoy Mediterranean so I decided to try it. read more

I had a wonderful experience at this location Very clean and friendly staff!! I will go again for sure read more

Ordered a half lamb balls/half harissa chicken salad bowl. The bowl is missing the chicken (paid extra), the pickled onions the free pita and the hummus. 36.00 doordash order down the drain. Never again. Ordered 7/7 at 5:10ish read more

CAVA - Salad makers need to do better!!! 4 ingredients missing - Mediterranean Near Me - Ashburn, Virginia

Cava food is great! The service at this location, however, needs major improvement, which was discouraging. Workers greeted us with sour faces and mood. Requested additional rice: staffer responded with attitude and snide comment on added charge (acknowledged - it's Cava - not Mortons). Requested lamb - that caused intense pause, discussion, and attitudes from 4 of the staffers!!! Literally had to ask if it/everything was okay. Requested pita chips, which was bagged and set aside. When we stepped back to ask for them, more attitude plus, "ask up front". Went in happy and excited, left irked. Thankfully, this is not the only location in the area. read more

My second visit is my last. I ordered a Garlic Chicken and Veggie Pita, which is fully described as one of their chef-curated options. But the person making it has no idea and asks me for every ingredient. So I picked some. It wouldn't be such an issue if the result was actually good, but it's not. Mediocre and uninspired at best. read more

I like Cava, but they've messed up my takeout orders several times. If you're going to eat here, avoid takeout service.

Beware of this cava! I just went in for lunch with my family and ordered the greens and grains bowl with arugula. I got home and started digging in only to realize that majority of the arugula was yellow. I was annoyed but was so hungry I just picked them out. Then as I was picking out what looked like another small yellow leaf I found a large arugula leaf with MOLD on it! DISGUSTING! I took pictures and emailed cava immediately. I went back to the store to get a refund and you wouldn't believe what I discovered. The same man that filled my bowl with the yellow lettuce was also the manager. His apology was half hearted and he was inspecting them like I was crazy for thinking moldy yellow lettuce is disgusting. I will never be going back to this store. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

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William helped me out with my first time eating at ashburn location. Very good customer service. Thank you!

I frequent cava restaurants. This was my first visit at this location. The place was very clean and the staff was super friendly. I ordered my usual bowl and enjoyed every taste. I would recommend this location. read more

CAVA - Mediterranean Near Me - Ashburn, Virginia

Always loved CAVA food, but this location has been so disappointing over the past 2 years. Every time I go there, it feels like the staff doesn't want to serve you any food. Not sure if there is a corporate directive after 2020, but they try to give you as little as possible. I only choose 3 toppings out of the 12 they have, and when I asked for an extra spoon of pickled onions, the staff literally gave me 1 (one) pickled onion! WORST service ever! read more

My wife is pissed at me and I deserve it. This is the 2nd order now in a row where I've picked up my bag expecting the order to be correct and get home and there is no pitas. It's even listed on the receipt! I need to be better honey I'm sorry but folks seriously pleaseeeeee help a brother out and stop forgetting to add the pitas!!!! The bowls were delicious as always but... pitas!!!!!! Ok? thank you! read more

CAVA - Receipt - Mediterranean Near Me - Ashburn, Virginia