This was by far the worst experience I have had at a restaurant in a long time. The customer service was awful and the cashier wasn't helpful at all. Every table was filthy and we had to ask them to wipe down the table. During covid especially this place is a train wreck for cleanliness. Our food was cold and the customer service again was horrible! I can't emphasize that enough! This was my first and very last time coming to this establishment. read more

This particular Panera location could do better. Their food is what you would expect, at prices you inwardly feel should be lower, and staff is friendly and helpful in selecting meal items. The environment is the problem; an apparent relatively newly built interior, nice spacious seating with comfy booths...But dirty. Everything is always covered in crumbs and remnants of the previous patrons meal. Even when I've visited in the early morning, same thing. It's as if cleaning does not take place during business hours. The bathrooms are always out of paper towels and soap. Something that makes you wonder about how well cleanliness is maintained behind the scenes. read more

I have never gotten a bad meal at Panera. Everything is always fresh and delicious. The smoothies taste great the service is always excellent and I am a hard critic on this subject of customer service. I was in restaurant management for years and I demanded excellent customer service. A bit on the expensive side I have to admit. However, for fast food I'm willing to pay a little bit more because of the freshness and the taste just not to have greasy unhealthy food. If you think about it, by the time you go through McDonald's and they're higher prices now. For a little bit more you can have great tasting, fresh and healthy food at Panera. read more

The prices are rediculous for the tiny little sandwich you get and charge full price for a sandwich when you remove items. First and last time I go. read more

Their egg sandwich had a lousy bread. No condiments. the sandwich was bland. The cheese was white and melted yuk. no choice of cheese. The person behind the counter was so busy helping another customer figure out their points! I left because they did not even acknowledge me or get someone to help me. When you are hungry that doesn't work. There was just the other customer and myself. read more

It's a little overpriced in my opinion, but I'm so glad we finally have a semi healthy fast food joint. Food is great most of the time. Inside has good seating options. Usually nice staff. read more

Delicious food, friendly service, and great mall parking. Plus a drive thru. Only 4 stars because ordering inside was a tad confusing. Next time I plan to look online and decide what I want before I go in. Also a bit expensive but tastes great. I'm excited to try more from the menu. So far we ordered and liked the Italian and Tuna sandwiches, chicken noodle and cheddar broccoli soups, lemonade and Strawberry smoothie. read more

Great place for lunch. Good fresh made food. A little pricey though. Great assortment of different iced tea's. Not a place for a quick bit, need to have time to enjoy your lunch read more

I love the food here. The flatbreads are always good and of course so are the pastries. I prefer the drive through though because it can be very crowded inside. I had one of the most awkward experiences here. The male manager came into the woman's bathroom to tell a female employee that she needed to make more lemonade. Now I don't care about the whole trans women in the bathroom thing but this was entirely different. Let your employees pee in peace! read more

I love this panera bread. They always make my order correctly and in a timely manner. Their tomato soup and chicken salad sandwich are my favorite. The food always tastes fresh, too. If you need to go through a drive-thru somewhere go to panera bread. It is good, wholesome food without a long wait!! read more

Before my last visit, this would have been a 5 star review. Today, not at all. I will NEVER go here again. Unless I find out that the manager has been retrained. I ordered via the Internet - the Rapid option. No where online, unless you dig into the FAQ's does it say that you cannot pick up the Rapid order through the Drive-Thru. I ordered online to save time, as I was on my way to drop one child at practice, and watch the other play a game. I went through the drive-thru because I am on crutches with a blown knee. I was immediately told that I had to come inside to carry out my order. I asked if they could please just do this for me, and explained my physical limitation, including not being able to carry everything myself. They brought the manager up, who told me that I had to come inside. So, I asked for a refund, and he gave me a refund rather than hand my already paid for food out of the drive thru window because I am temporarily disabled. I told him that I would provide my ID, the credit card, but that didn't matter. It was company policy. He then refunded my order, and I told him that I was on the phone with his customer support. He glibly said "okay." And, when I told him that I would never be back he said "okay." So, I called their customer service line, and was told that while it is their policy exceptions can absolutely be made to accommodate a customer. She then told me that she was going to escalate this to her manager, and the District Manager and I would be contacted. But, radio silence. No contact made. My kids went to practice and their games without dinner. I will never go back. Too bad as I loved their food. But horrible customer service without acknowledgement is not acceptable. read more

Mmm I just discovered Panera since they came to Springfield and now I crave Panera salads. It is an easy place to go and write and drink iced tea and people watch. I also appreciate their customer rewards and the drive through is convenient! read more

It was one of those days where all of a sudden it was 2pm and my stomach was eating itself because I had forgotten to eat anything before my shopping adventure. I didn't want to eat out but knew I needed something soon so I chose Panera. I chose to get their soup and grilled cheese sandwich. I went through the drive thru which was super fast and in no time I was on my way with a hot grilled cheese and some chicken soup. Just a head up that they also give you french bread with your soup even if you get a sandwich. It was a little bit of a bread overload but the soup tasted good and the grilled cheese was decent. I think when you order simple items it's hard to be disappointed. I wouldn't choose to come here normally but now I know if I really need a snack and don't want to eat fast food I can get some soup and half a sandwich here and not feel bad after eating it. The service was friendly as well for a drive thru experience. read more

Came here with my family today super hungry we ordered the biggest portion of Caesar salad w no chicken, a broccoli cheddar soup and the Alfredo chicken, the service was very friendly but my Caesar salad came with chicken (not a big deal) and no croutons and it was a tiny portion!!! The soup was awesome and so was the chicken Alfredo, I only realized my salad was missing croutons when I had to order one same size, same way to take out, then I realized my take out salad was almost twice as big and had croutons !! And even more chicken!!! Wow a little disappointed, I will keep coming here let's just hope for a little more consistency:( read more

Always a good place to eat. The selection remains interesting, the service friendly. And I track the posted Calorie information with every order. Today it reminded me that a muffin or sugary donut may be enjoyable but passing them for Arugula and steak made the meal much better. read more

This review is because they are consistently out of products. The last 4, if not 5, times I've gone in the evening they've been out of dinner rolls...at dinner time. Tonight when I asked why, it's because they "don't bake enough of them" and run our early. They were also out of baguettes. I feel like dinner patrons do not get the same service here. read more

I have visited Panera for the past or five months. Are usually stop for dinner on my way home from work around 6:30 or 7:00. Are used to stop by once or twice a week. That was until they were out of items on their menu. Five separate times, i've placed my order online, or at the drive-through, only to get to the restaurant or the window, and be told they don't actually have the item that I ordered. I took a break from going. Today I was told, when I tried them again, that they have no French baguette, which is a main staple of their menu. My recommendation, if you go late, ask what they actually have, rather than what's on the menu. read more

It's nice to have a new place in the Gateway area to grab a bite! I liked my experience and will be back. It wasn't completely clear where I was supposed to wait for my to go order, but I'll know next time! There are several things on the menu I want to try. read more

Terrible. An absolute RIP OFF. Had the Mac n cheeze and a sandwich at the drive thru and was charged $37. The person at the window had NO personality and is the reason why a machine should replace people for taking orders. Sandwich was dry . Absolutely THE WORST. read more

First time at a Panera. The gal taking our order was very friendly and helpful. My sister and I ordered the same salad (Thai) I just requested mine minus Edamame. The salad looked lovely but mine and my sisters chicken was FROZEN. They offered to make a new one but I hated the thought of wasting the entire salad. They did point me in the direction of the microwave. After that was sorted out, we both looked closer at our salads and they were different. Her's had a vinger tasting dressing while mine had a spicy peanut. Mine had wontons hers had carrots? Again they offered to make us new ones but we declined. They were very apologetic and the food wasn't that bad once we cooked our chicken and determined what we were eating. My first impression was not that great and probably will go again but didn't live up to the hype. read more

This Panera bread is the beat I've ever been to and here's why, so I go there every week for breakfast usually and the staff is awesome. They always remember my name and are friendly and are just awesome people! I can't recommend them more. What a great group of people. Panera should be proud! read more

Carmel latte taste like water with cream in it; I cannot believe I paid $7 for this garbage. Also with paying $0.99 to add avocado to my salad they gave me a single slice... not even half and included in this salad was a lovely hair. Last time I come here and waist my money. read more

Horrible experience, 0 stars. I placed a large to-go order. Upon receiving my order, I was surprised to see everything (over 8 items) squished into one small bag. The bread sides were unwrapped and hastily thrown on top of the order. Two of the sandwiches in my order were made wrong and I went back inside to kindly ask if I could have them remade. The woman working (8/3/18 at 7:30pm) was extremely rude. She seemed annoyed, aggravated, and irritated. I've never had such poor customer service. Over 10 minutes later, she came out with my new order and continued to treat me terribly. I was totally shocked and did not feel comfortable eating something that she had touched. Overall, terrible experience at this Panera location. In the end, we did not eat the items in this order because based on the customer service/interaction, in no way did we feel comfortable consuming any items made here. Let alone, the strange and unsanitary way everything was packaged. I am shocked at the way this Panera is operating and it has changed my view of this establishment entirely! read more

Great soups and salads! Love Panera! Staff is friendly, food is quick. They have great seating, inside and out with lots of space. Drive thru can take a while and I usually avoid that. read more

I have been a Panera fan since it was St. Louis Bread Company, and I was very excited when it finally came to the Eugene area. Sadly, each time I visit, the food is more expensive and the food quality is worse. The menu offers lots of yummy-looking options for soups, salads, and sandwiches. But increasingly, the actual food is pretty disappointing. Lettuce tastes not-so-fresh from a bag, bacon is flat and textureless in the way that only pre-cooked bacon can be, meats are on par with other fast food places, and soups may as well have come from a can. The bread is the only remaining thing that I'd still say is good. The atmosphere is nice, service is friendly and quick, and the experience is consistent in a corporate kind of way (think Starbucks). The glorified fast-food quality just isn't enough to justify the high cost of the meal when we have so many great, inexpensive restaurants around here. read more

I have never wrote a bad review before but this place has just messed up so many times. The past few times I've not been happy with the service OR the product ...I have gotten the wrong sandwich multiple times now and even when I called them to let them know I had gotten the wrong order they said they would have an "on the house one" for me so wasn't to upset but the fact that it's happened multiple times now is very frustrating when you are paying almost $10 for a sandwich that ISN'T what you ordered. I shouldn't have to come back to get my correct order. Then I went in today as a last attempt to get something on my lunch break. I asked for avocado added to my order they had added the smallest piece to my sandwich and it had pretty much no chicken AGAIN spending about $28 on my order for it to be completely sloppy and mostly bread... I have been to this location many times the past few years and man has their quality declined. I was a supervisor for three years at my last job in the food industry and know quality food and service. This place does not have it anymore. read more

Panera Bread - Salad Near Me - Springfield, Oregon

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My husband brought home the Asian chicken salad. I was so disappointed. It only had fried wonton strips and some slivered almonds and chicken. That was it. The large looked like a small. For $9 something. I felt like it was not worth it at all. Won't be going there again. read more

Stopped in a few days ago to give their seasonal Pumpkin Spice Latte a try. Going in I knew it'd be pretty sweet, so upon ordering I instructed the lady over the drive-thru intercom to add half the sweetness they normally put in. I took two sips and I couldn't drink another drop it was UNBELIEVABLY SWEET. It tasted SO sweet that instead of cutting the sugar to half, they must've quadrupled its sweetness!!! I was so bummed out, but it was a lesson learned. I hate Starbucks, but it had me wishing I'd gone there instead :/ read more

No, the chicken chipotle avacado sandwich sucked. I believe it was the kitchen staff that lacked the knowledge and desire to create a sandwich that did not reflect the standard of the franchise. Please train the local kitchen staff of Eugene the standards, read more

Great soup options. I love their chicken Cobb with avocado salad it's hands down my favorite thing in the menu. My husband swears by the chicken salad sandwich. read more

I have never eaten any food as expesive and tasteless as Panera bread. When it is ordered at work I give my lunch to the squirrels out back and it takes a few days before even they will eat it. read more

Brought the little here because she loves the place. She's a kid. First, the staff is friendly and helpful. That being said the place is pretty dismal. I don't care about atmosphere and am pretty unhappy I didn't spend my money for less expensive and far better food from any of the food carts or small restaurants in Eugene. I had the white cheddar and steak panini half sandwich. The little had chicken noodle soup with bread. What I can say? The bread was good, but you can't screw up bread and butter. They use land o lakes butter which is pretty good. Seriously though, almost $16 for a not good panini and soup that wasn't much better than Progresso was hugely disappointing. If it's the little's night to choose I'll guide her in a different direction. If it's just me? Thank you I'll pass on Panera Bread. read more

What a great place for lunch. They make exactly what you want exactly how you want it. Staff is very polite and it's fairly inexpensive to eat here. The tea is amazing and so is the steak sandwich. Yum. Highly recommend read more

I love this place. The food and customer service is outstanding. I will definitely come here again and again.

Been to Panera many times . First time at this location. Got the onion soup and chicken salad sandwich. Soup was barely warm and the chicken on the sandwich was non existent. A few tiny shreds of chicken. Also they were out of wheat bread. Waste of $9 . Very disappointed. read more

my salad was good until i saw a dry crusty fly in it. will eat here again but do better. im a vegetarian so the extra animal protein was not appreciated. read more

Wow the most disappointing place I've been to in Eugene! I never write reviews but we invited my parents...i was so embarrassed. Really? $45 for 3 small bowls of soup and 4 half miserable little sandwiches and one cup of coffee!!! read more

Worst one ever! Tables not bussed. Napkins nowhere. Food was just sitting waiting to be served. Had to reheat my own lukewarm soup.

The service and restaurant atmosphere were good. I had the turkey avacodo BLT sandwich. I would not recommend it. The lettuce was wilted with dark brown spots. The turkey was just chunks of turkey, very bland no flavor. The salad was good needed more dressing. The bread was really good. I would go back to try something else, but would not eat a sandwich from there again. read more

The Gateway Mall location just opened! I found it is a great place to take my clients in between showing homes. I ordered the soup and salad and they also provided me with delish crunchy bread with real butter. it was so amazing! My clients ordered the pizza slices and were happy too! For the price, I would rather have a sit down dinner with a menu and a server. The quality was excellent and I am planning on taking clients there again. Best regards, Gary Raze read more