Panera is always solid, the quality of food is no surprise but I'm writing this review for the service. My girlfriend accidentally messed up her order on the kiosk after changing the size from full to half resulting in all of her changes she made to the sandwich going away so she ended up with the standard version. We didn't realize until the food was ready and an employee named Tanner overheard her realizing her mistake and offered to get her a new sandwich with the customizations she forgot to add without charge. He's the man, wanted to throw this out here to show our appreciation. read more

The bread, bagels, and tomato soup in a bread bowl are so good here. Used to go here growing up and always ordered the same dish everytime. Nothing has changed! Bread is also so satisfying and tastes fresh. The tomato soup is so refreshing on a cold rainy day. Service is fast and reliable read more

Panera Bread - Creamy Tomato Soup - bread bowl with Mediterranean sandwich and chips - Salad Near Me - Springfield, Oregon

Easy Pessie for a quick in out. Good deal and decent soup n sandwich. Love their pastries and usually take two to go.

Usually I always have a good experience when I go to Panera and the food is great, but this visit wasn't the best. We waited over an hour for our food even though it wasn't that busy. I also noticed an electric fireplace with exposed wires, which made me nervous since I was letting my two year old walk around he could've easily grabbed them. The bathroom sinks were also kind of dirty. Hopefully, this was just an off day, because I normally really enjoy coming here. read more

Panera Bread - Dirty toilet paper - Salad Near Me - Springfield, Oregon

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I placed an online order with Panera Bread two hours in advance for a 3:45 pickup. I arrived at 3:42, gave my name, and was told they had "just gotten the order" and would start working on it. By 3:55, I was still standing at the counter waiting. During that time, three different people walked in, ordered at the counter, and got their food before mine was even finished. That's when I got an email saying my order was ready. I asked the same staff members again, had to give my name again, and after a few minutes of searching, they finally handed me the food they had just made. What's the point of ordering hours ahead if the order isn't ready on time? Totally defeats the purpose of "order ahead." Very poor experience. read more

Best place for soup and baguettes! I love the creamy tomato, French onion, and broccoli cheese. These are my favorites.

I stopped on my way home to pick up some yummy bread for dinner. The ordering process is just weird and makes no sense. You order and pay through a little computer kiosk when you first come in. But according to the girl standing behind the counter. The order information is not transferred to her. You have to re-order and tell her what you input on the computer (which didn't give me a receipt or print out). It wasn't a huge deal. it just doesn't make sense. The only thing it saved was her having to take my money. She seemed capable of that. She wasn't a dummy. The cookie and bread that I purchased were very good, as always. Just a weird experience. read more

Sad. This was a great place to eat for years. Not anymore. No service. Dirty tables. Food has shrunk so small. It is a joke. Find a different place. read more

Panera had changed and not for the better. Some items are still good like salads but some of the items we enjoyed are now gone. Servings are small and service is slow. It's not what it use to be. read more

We walk in and there are a lot of large floor to ceiling windows. The place is very well lit with plenty of seating and tables inside and out. I think the place was clean, hard to tell. The floors were clear but every single table we went to was sticky. It was a uniform, even stickiness that was very off-putting. My napkin actually stuck to the table almost as if it had a spray on adhesive. Panera is a NOSH oriented eatery, therefore the prices can be quite high. No table service, just order at the register, pick up your order and get a table. The menu changes frequently and seasonly, so it can be a hit or miss scenario on finding something you like. We went in to use a gift card, I got the Chicken Cordon Bleu sandwich. It only comes on a large toasted baguette and isn't cut in half, wrapped in paper and it cost $14. The sandwich was toasted crispy and had good flavors of ham, chicken and cheese. It was actually a very delicious sandwich but the cost is hard to reconcile. A baguette roll, a little arugula, slices of ham and cheese and some pieces of chicken for over $14? It's a sandwich. To be honest though it was very delicious, just not sure it was worth the price. read more

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We love Panera We love the Sip Club membership We've visited over over a dozen locations so far in three states. This Panera was clean and organized and the staff members were friendly, helpful and efficient. read more

Panera Bread - Salad Near Me - Springfield, Oregon

Good options for food allergies. Good portion sizes for price. The salads are always fresh and the (side) chip option is allergy friendly too. read more

Tried it again, worst manager ever! Also some lazy, lazy person named Titania stands around but refused to get me the cookie they forgot to give me but she made me stand in a long line for a cookie while she played on her phone and stared off into space. Loser! read more

Panera has become the embodiment of "expectation vs reality". The staff has always (for the most part) been very polite, but the food has become a tragedy. The sandwiches used to be well worth the higher price point because they were made with noticeably fresh, high-quality ingredients. It's now basically overpriced McDonalds. My last few visits have featured nothing more than sandwiches reminiscent of a public school cafeteria and near-frozen, bleak salads that yield less culinary inspiration than something you might find bagged at an Albertsons. It's been a nice ride, Panera, but you're now dead to me. read more

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1) No other Panera has ever done an upcharge for me to change the bagel my breakfast sandwich comes on. They charged me $0.89 for mine. 2) The service was slow, I ate here 4 days in a row and only once was the service comparable to other Paneras I have eaten at all over the country. 3) The kiosk for some reason did not remember my customization for my order like every other kiosk across the country, not sure why. read more

The food was a bit overpriced, but it was really good actually. Ambience is good for a bistro, and we did have good customer service. Yes, you do have to bus your own dishes when done, but that's not bad. This was my first time trying this place, so I didn't know what to expect. I might have to try the French Onion Soup next. read more

Panera Bread - Grilled Cheese - Salad Near Me - Springfield, Oregon

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Inedible garbage! Absolutely shockingly bad and expensive! The balsamic on the caprese sandwich was pure sugar! The kids grilled cheese was so expensive for a kids meal and it was made with AMERICAN CHEESE!!!!! You can't even legally call that cheese, it's plastic!!! They never mentioned that it was American cheese!The coffee was so unbelievably bad it went straight into the trash! The lemonade was pure sugar! Everything was just godawful! Easily one of the worst meals I've ever attempted to eat! read more

The best way to describe Panera is basic. Like pumpkin spice and Ugg boots level basic. I've never eaten anything so expensive and tasteless in my life. I went in here yesterday with my husband because we were at Gateway to see a movie. We wanted a quick bite to eat before going to the movie, as we knew it was a long one. Customer service was fine. Employee was nice, although service was nothing to write home about. Again, very basic. We ordered two chicken sandwiches, my husband picking the spicy one and I picked the regular one. Plus two cups of soup, the broccoli cheddar and chicken noodle. All four items come with a "side" included. The choices for sides were nothing short of spectacular. It was between potato chips and an apple, and I had to pick four times. My chicken sandwich was dry, no sauce, no nothing. It was bread, chicken, a little frisée lettuce, and croutons. Bread wasn't even toasted. My husband had the better sandwich because his at least had sauce on it to make it spicy. Although there was nothing spicy about it. The broccoli cheddar soup wasn't bad. Probably the best part of the entire thing. The chicken noodle soup was just a salt bomb. It was saltier (by far) than the potato chips. All in all, it was edible, but so is McDonalds and even frozen tv dinners if you're hungry. But it certainly wasn't worth the $40 for two sandwiches and two cups of soup. The restaurant felt pretty spacious, but the carpet is weird. I have a thing against carpet in restaurants because it just screams unsanitary to me. Would I return? Absolutely not. If I want a sandwich, I'll walk the extra 50 yards over to Firehouse Subs and get something that actually tastes good. I highly recommend you save yourself the trouble and do the same. read more

I gave one more try today I was the only one in the drive through This time they did not skim the side order but gave the wrong bread for my tuna sandwich Doubt I will ever come back again I am sure the original founder would never allowed such service Good buy Panera read more

Croque Monsieurs here suck. They are disgusting and aren't really good...the broccoli cheddar soup was good but the sandwich was a poor shame for the Panera and they should do better. The beshamel was a sad excuse for a beshamel and is more so a mayo with onions in it. Who puts onions in a beshamel?! Sad sad food and very disappointed read more

Order breakfast sandwich. Sandwich came with a hair. Took it back and cook behind counter said yep that's a hair and the lady cooking said "not mine, my hairs too long" then acted like she was doing me a favor to make another. I did not want another sandwich. Once I see a hair I can't eat. The female cook is incredibly rude. The appropriate answer would have been I am so sorry and not the snarky remarks and eye rolls. This is second time I have been here and it just gets worse. The only reason I came today was because my appointment was running late and it was close. Next time I will just stay hungry. read more

I had the best salad and soup today in Springfield. A cup of their wonderful creamy tomato soup and a half Gala Apple Salad. I've always loved their soup, and this salad was a Winner. Mixed greens, dried Gala apples, onion, tomato, chicken and a couple things I'm forgetting I'm sure! I got extra dressing, a slice of their house baguette, and a slice for the soup, too. It was so good!! Service was quick and, surprise I finally got enough points for a free pastry. I chose the Orange Scone, which has been my favorite for about 20+ years. Thanks for a great late lunch everyone at Springfield, OR Panera. read more

I was in the mood for an Italian Sub. Boy did I come to the right place. it was called the hot Italian and everything in the sandwich got along great. The bread and the dressing made it almost perfect. It was a little pricey but it could be the best in Springfield area. And they warm up the sub before delivery. The bread was the star. read more

I see a lot of bad reviews and wanted to share a good one. Ever since moving from AK, where we don't have a Panera, this location is the first time i've gotten to try it. Every time i've gone, I've had a great experience. Food cooked fresh, friendly employees. read more

If I could give them zero stars, I would. Ridiculously over priced --$34.79 for lunch for two (1/2 salad, 1/2 Mac n Cheese, sandwich). Mac was way overcooked and the sauce was more like wallpaper paste. No table service. The place wasn't clean. I've torn up my points card. I won't be back. read more

Short: Great tasting and food quality. Overall experience and service still need improvement. I still wished I could give them more stars but.. Visited the week of July 22nd 22. Well, I tried Panera Bread again to give them another chance. This time I decided to go in for a later lunch instead of Breakfast. Wait times did not improve, and service was sub-par. There was a small handful of people wanting to order, and eventually, as I finally decided what to get, approached the cashier counter. Since then, all the kiosks weren't working (literally just the 1 - and last time it was super slow & took forever to accept payment). I stated what I wanted. However, I forgot that usually, you get a baguette as a side unless marked differently. The cashier didn't ask what side I wanted but did ask if I wanted to buy a half-priced cookie. I mentioned about a chocolate croissant warmed up. She said, "well, we have a microwave right there; you could warm it up yourself" and proceeded to tell me as she pointed to the microwave hidden behind me. I asked if Panera Bread does offer to toast/warm pastries up. However, she commented about the microwave again. Honestly, I did not like this. I am a consumer; I don't know how to microwave a croissant. I wanted it in the toaster... not my pastry to be **nuked**. As for my drink, during my last visit, I got a 20oz with no issue as I asked for a large. However this time, there were issues with the sizing as the employee told me, that iced coffee drinks were only one size.. I later asked a manager if this was true, and they said not; it could be a 20oz option, not 16oz. I did not push further to receive a larger drink since my experience was already sour. The sandwiches themselves tasted good, I got my usual pick of steak and horseradish, and my friend had the chipotle chicken melt. The steak sandwich was on a ciabatta, horseradish mayo, and pickled red onion with cheese. As for the chipotle chicken melt, had roasted chicken, avocado slices (they were small..), and a wonderful chipotle sauce on a piece of focaccia bread. I could go on about how the dining lobby practically had messes under most of their booths and tables. I didn't feel very clean or sanitary sitting inside seeing this. Especially considering that I arrived to eat around late lunch. Along with how it has been a week since I contacted Panera Bread through their website about my experience and disappointment, with no follow-up on their part. The likelihood I will visit Panera Bread soon is unfortunately not likely. read more

They were out of squash soup and bread bowls. We had to wait over 30 minutes for our dinner order.

Went to Panera on a Saturday afternoon, it was 80° and clear skies so I knew a I needed a couple sandwiches. That being said everything was perfect except one thing, zero napkins. The funniest thing she told me to have an amazing rest of my day but that's pretty hard to do when I'm getting food all over my phone typing this because I have no napkins.... read more

We returned for lunch recently. Much improved. Still a bit pricey for you what you get, but nevertheless good. Panera is very different from the wonderful place is was a couple of decades back, but they seem to be working on improving. read more

This is an okay place to eat. Its a soup and sandwich place, so I don't expect the kind of quality you'd get in a small cafe. . .more like a notch above eating at whole foods take-out bar or a cafeteria. The soup seems expensive when you consider you get it in a paper bowl. I feel they could've put it in a real bowl if you eat it inside the restaurant. Our food was hot and tasted okay. read more

Panera Bread - inside at night. - Salad Near Me - Springfield, Oregon

Every time I order through the mobile app they mess up my order by either not including items or not following the customizations where I'm usually paying extra for the customization. The best resolution they can ever provide is $5 off my next order. I finally put my foot down and asked for a refund which won't even be available for 30 business days. Food is honestly mediocre and way over priced for what it is. Don't waste your time with this location. read more

I don't appreciate having my last name being made fun of and laughed at by employees, nor did I appreciate having my cups thrown at me from across the counter. read more

Way too overpriced!!! Paid $20 for a mediocre meal. Should've looked at the prices before ordering. It's was not worth it at all. The bread for the sandwich was stale and the salad was just sad. Ordered a Dr Pepper which tasted like syrup and carbonation. Would not recommend. read more

Panera Bread - Salad Near Me - Springfield, Oregon

Is there any reason why it takes a minimum of 45 minutes to get through the drive thru line? Seriously idk why it has to take such an insane amount of time, 4 cars you're waiting upwards of an hour, good luck! read more

Panera is fabulous. Great choices of soup, salad and sandwiches. Made with natural ingredients. Everything I've tried is delicious. We finished and were sitting there chatting. An employee came by and bused our table. Great service! read more

two ladies in front of panera just gossiping and one said they dont wanna work late . the tables were messy and had to clean up own table. went to front and asked for a rag only for a worker to just say they only had wipes and handed one to me. didnt even offer to clean it up. only ppl working were the ppl in the kitchen. went to this panera 9/24/25 at like 7 pm read more

Forgot a whole sandwich and the bag was checked by the kitchen team it says on the receipt

Don't get me wrong Panera is delicious..but the prices for what you get is absolutely ridiculous!! It seems like everytime I go in they have changed the menu and what I wanted is not there..also when you come in to order there is always so much confusion I'm the line on who is suppose to order. They could bring their prices down to a better price and do much better. Everytime I drive by there is almost no one there. Please Panera do better read more

Food was great as usual. Small mistake on my mobile pick up order, but when I noticed it and brought it in to ask about it, the manager apologized and very quickly fixed the issue. I appreciate the professional and polite staff at this location. read more

They got rid of my favorite broth bowl :( I'm so sad But their salads are so good, I recently purchased a Greek salad with chicken and it was filling, fresh and delicious. They have so many fresh options from salads to salads, to grain bowls and soups. They have a lot of delicious things to try when you are on the go. read more