10 STARS if I could! We're new in town and have been asking friends and neighbors about places to eat and we kept hearing about BIG TOWN HERO and so glad we finally made it in. THE BREAD IS BOMB!! OMG and everything was great too. Love the shredded lettuce and there was something for everybody, even our lucky eater! Looking forward to coming back. Troy and his crew were so friendly and welcoming. Our new favorite sandwich shop in town even though we're coming from South Eugene. read more

Big Town Hero Mohawk - Sandwiches Near Me - Springfield, Oregon

Ordered the Italian and wow not good. Some reason the meat and cheese was on top and the severe lack of veggies was on bottom. Super dry all around. Don't think I'll be back you can get one better in Albertsons. read more

Now THATS a sandwich!! Drove around Springfield to eat something new, this place caught my eye; I've never heard of it before! I went in, and the employees were very sincere and good workers! I ordered a number 22 Tuna sandwich, the Price was great, the bread is soft and fresh! It felt like I needed to be eating this on a pool side with some chips. Very good sandwich; very nice place! read more

Big Town Hero Mohawk - Number 22 Tuna Sub with white bread - Sandwiches Near Me - Springfield, Oregon

Used to love this place. Went tonight and the sandwich was horrible and wrong. Ordered a French dip with horseradish mayo. One on side they put butter and the other was just mayo,l and meat was so oily, yuck!! So disappointed. Hope it turns around. read more

Big Town Hero Mohawk - #12- French Dip Hero - Sandwiches Near Me - Springfield, Oregon

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More bread than substance Salad sub was missing a lot .. Paid $ 9.65 for this sandwich it was poorly made . Plus found pepporicini stem in my sandwich.. Why? ALL the veggies on the sandwich looked like some one just sprinkled some lettuce , on sliver of bell pepper, 2 skinny slices of avocado. I barely had a tomato on the sandwich.. What im trying to say is 3x ive been duped. NO more.. especially after paying $9.65 for this sandwich Big Town you let me down. Remake of sandwich was way better ... read more

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Forgot I wrote this review. There have been vast improvements over the last couple of years. I hear there are new owners. Even had them cater a couple of events. Always great sandwiches. read more

My partner and I visited this place recently on the recommendation of some friends. I ordered one of their avocado sandwiches. I was impressed by how skillfully they were able to slice their avocado slices paper thin and then artfully assemble a thin layer on my sandwich (hint: this is sarcasm for wow... almost no avocado...). Overall, very sparse on the ingredients. I have never been to a sandwich shop and ordered an avocado sandwich where I cannot even taste any avocado. The only positive is the bread. The bread they use is not bad- but worth the $10? Heck no. I don't remember what my partner ordered but she was underwhelmed and we both agreed we will not be returning. Save your money and get a sandwich at a gas station- you'll be happier. read more

Avoid. This was my last try. I thought we'd seen a change at this Big Town but it is not to be. How hard is "no pickles?" How hard is, "extra pepperoncini?" At this Big Town nothing is transmitted from front to back. No matter how I ask, they nod and smile and the sandwich still comes out wrong. Avoid. Ho somewhere else. read more

Best sandwich shop! And the soup is so good! Amazing team and so fast! The store itself is so clean and inviting! I'm so thankful to have this place in my community!! Support local!! read more

Redemption came tonight. I haven't been back in a couple of years and in a jam I came by to try it tonight and even tho they had a lot of orders waiting and only 2 guys working, they gave service with a smile and made me a fantastic sandwich. My faith in you is restored. Bravo Zulu read more

From the second we walked through the door we were taking care of, shortly after getting our food the cook brought us cookies of our choice just because and after we were too full to finish our lunch when I asked for a bag they took our sandwiches back and wrapped them up marked them "his" & "hers" and it was just a sweet touch to the end of the meal. I would definitely recommend this place to anyone who loves sandwiches/paninis read more

I think I've passed by this Big Town Hero location about a million times and never paid a single ounce of attention to it. I knew it was there, but it's really hard to see and remember. It's in a strip mall, in the same parking lot as Albertsons grocery store. It was only when I was looking up another business nearby that I really remembered it was there. I came in here with my mother for lunch when I made a trip to the fabric store, as they are in the same parking lot. It just sounded good and something we hadn't eaten in a while, but was a quick lunch as well. Some days quick is best, but I don't want a drive-thru either. There were only a couple other people in the restaurant when we came in. Employees looked a little bored, standing around and basically doing nothing, as there weren't customers to serve. We were greeted immediately by the cashier, who was beyond friendly. I was actually impressed. It seemed like her personality was just naturally sweet and smiley, she didn't have to fake it. At times I can be one of the most indecisive people on the planet, and I take forever. I am one of those customers, yes. Luckily for me, our cashier was more than patient. She chatted with mom and I as we were looking at the menu. She didn't try to go overboard with customer service, it was simply a nice chat. Much like you might have with a stranger in line at the grocery store. Pleasant, but not obnoxious, if that makes sense. I ordered the turkey bacon and avocado sandwich on onion bread. It's my absolute favorite. Who can go wrong with turkey bacon and avocado?! You can't. Mom ordered something like roast beef or french dip-like sandwich. I honestly don't remember what it was called. She really liked it though. She had the onion bread as well. I would highly recommend if you can't eat more than a 6 inch sandwich at Subway, only get a mini here. The medium one will be too big. Visually, it doesn't look like it, but it is. I can't ever finish the medium one. Would I return? Absolutely. I thoroughly enjoyed my food, and the customer service was excellent, and it was a much better experience than I had planned. I expected mediocre and had better. It's definitely worth a return trip. Review 40 of 2017. read more

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It is unfortunate that many locations have closed. I am glad that there is still one left even though it is a bit of a trek to get a sandwich. The best thing I like about Big Town Hero and something that no one else has is there awesome Onion Bread. Hands down my only choice. My go to sandwich is the classic club with, of course, onion bread. Trust me on this! My only complaint and it is a big one is the continuation of minimizing the amount of ingredients within the sandwich, mostly the meat and cheese. The only reason I go here is because the overall sandwich is good in taste, but they just need to be less cheap because sometimes I feel like I don't get my moneys worth. Every location that has closed, has started with this practice of using less ingredients. Hopefully this place doesn't shut down either, but if this keeps continuing to happen, who knows! Hopefully, it doesn't happen, because then I wouldn't be able to get my onion bread fix. read more

We love this place. The sandwiches are good and some are pretty original, I love the very berry Turkey. The prices are good too!

Great Customer Service & Cleanliness Awesome food especially like the Chef Salad & Turkey,Bacon , Avocado sandwich read more

Amazing service one of the cleanest places I've been to in awhile. Great food the best tuna melt I've ever had

My man and I stopped in for a bite. He ordered meatball without pepperocinis and veggies, and I ordered the Italian with out lettuce, pickles, and pepperrocinis. The bread was extremely fresh as were the ingredients. The owner was there and my man had a nice conversation with him about a franchise. The owner asked how we liked our sandwiches and we told him the "Sandwich Prepper" left off the provolone cheese on Man's sandwich and Only gave me minuscule dressing. I asked for more, which I received. Owner said his pastrami and Rueben sandwiches were totally awesome!! So, I came back the next day intending to get a delicious Rueben , where as the owner stated the day before that all Rueben's have at least 2inches of sauerkraut across the whole sandwich. Not on my sandwich! The sauerkraut was a scant 1/8 inch, no cheese, and the Prepper gave me Italian dressing instead of the Thousand Island that I asked for. I've been here twice now, if I go back, will the third time be a charm or a dud?? read more

Never more than one person working. The one person to take orders and also to make the food so it's just a restaurant with a scattering of people waiting and staring at their phones with no food being sporadically served by one overworked and at least usually apologetic person. read more

This place is disgusting!! Bottom of the barrel employees. Horrible service. I can't even comment on the food because I had to cancel more order. 0 stars would be more accurate. read more

I honestly forgot there was a Big Town Hero in the Eugene/ Springfield area. I used to love going to one of the other locations to get a mini very berry turkey. I spotted this place the other day when I drove by to drop my guy, and friends off at the river to go floating. On my way back into town I couldn't get this place out of my mind so I had to stop. I am glad I did. I spied my Son's V-Dub in the lot, the only place he could have been would have been in here getting grub...perfect timing! I got to have lunch with my youngest boy! I ordered a larger sami than I normally get, just so I can have left overs. I was so impressed with how fast they made our sami's. Everything tasted just as good as I remembered. I am so glad I ordered the bigger one. The bread was perfectly soft, just like I remember it being, and I just love the cranberry on the turkey. Makes me want to be a kid, and do that happy dance while they are eating. I am sure I will be back, I am just not sure how often just because I do not live near by. My kids do, so I guess I can always stop when I go visit them. My Son also loved the fact there was a V-Dub bus painted on the wall. My boys all love the buses, bugs, and those Samari's. read more

Something has changed at BTH. I've been twice in the last two months and it's a different sandwich. The bread didn't seem fresh and the lettuce isn't right. Seems waterlogged. The toppings seem less plentiful as well. The sandwiches used to come out super fast, now I would say it's slow. It's too bad, used to be my go to for sandwiches. read more

I used to love Big Town Hero when they had locations on 18th and W 11th. I was so excited when I remembered about the Mohawk location. Unfortunately the person who took our order was extremely rude, their service was so slow (25 minutes for 3 sandwiches) and people who got there after us got served before us. I also didn't remember that they had extra vegetables you could add and we weren't asked if we wanted any. Overall very poor experience and I would highly suggest going elsewhere. read more

New owner beware cutting back on meat , we been comming here for years and I get Italian Panini my husband French dip it was all bread nothing like the pitchures mine we'll look at this pitchure so disappointing . will not return .Can't post pic we'll all bread a thin peice of meat .. read more

I used to love their sandwiches but recently they've really gone down hill. Hardly any filling in the sandwiches I ordered.

Never had issues with this place. The food was delicious and the staff was always helpful and welcoming. Sometimes the sandwiches lack something (whether meat or sauce) but no biggie. Their bread blows subways out of the water. Very Berry turkey for the win read more

I love this place. The veggies are fresh, the bread is always good and the staff crack me up! A great place to grab lunch

We ordered a large order for our company and everything was put together seamlessly. Sandwiches were bagged individually, all orders were correct, and as we had ordered 150+ sandwiches that is a feat. Food was great, customer service was top notch. read more

I haven't been to a BTH in awhile, especially after the W. 11th one sadly bit the dust. So when I found a reason to try the Mohawk location out, I was happy to see the franchise still has a good sandwich. Unlike Subway, the sandwiches have a standard recipe they work off of, you can of course mix it up if you want to. I prefer this to the "build-your-own" schtick. They don't try to sell you on a "toasted" sandwich and don't use gobs of sauces. I'll take my sandwich dry before I'll trust a "sandwich artist" with that squirt bottle of mayo. The service is friendly and as fast as can be expected for the small operation they have running. When I stopped by it seemed to be 2 people working, one person would have to come out and take the orders then hustle back to help build the order. This creates a bit of a lag and can make it seem like the register is awkwardly unmanned. I would suggest at least having the employees in the back greet someone when they arrive at the empty register, just to keep everyone on the same page. A simple "Hi! We'll be right with you." is sufficient to the silence that is often offered to the folks who wander in wondering how to place their order. Otherwise I really do need to get my butt over to that side of town more often. It's much bigger inside than you'd expect from the outside, which is always a plus for those who don't enjoy a cramped space for an eatery. read more

I've eaten here on a few occasions & I've always experienced great service & awesome sandwiches. I definitely recommend Big Town Hero. read more

Big Town Hero Mohawk - a restaurant with tables and chairs - Sandwiches Near Me - Springfield, Oregon

It was not bad. Better than most subway. It was not great either though. For that expensive a sandwich I wish I could have gotten a bit more on it. The only thing I feel like I got enough of was the lettuce.. There was also only one girl who was working, which meant it took a bit to get our food.. Next time I am craving sandwiches, I will go to Jimmy Johns. We had hoped this would compare for when we are in that neighborhood, but I would rather drive over to gateway and get a better sandwich. read more

This place is pretty nice. The interior is nice, clean and the service is good. The place has several different sandwiches to chose from. The bread is made fresh daily. The price of a large sub (which is what I get) is $8.30 and it's 12 inches long. Good spot read more

Very very rude girl acted like I was interrupting her when I was ordering ...made my food incorrectly..then when I asked her about argued with me.she proceeded to hatefully offer to remake it and when I walked away she said fine eat it I don't care.will not step foot back in this business again. read more

Fresh baked bread daily, the crew members will modify any sandwich to your specifications, the veggies are fresh and the salads amazing. For wheelchair users there is a power door at the entrance and a huge accessible bathroom. The seating also leaves space to maneuver. The staff are led by a great manager and are extremely cheerful and enthusiastic. A great.place.to grab a san-o, salad, and/or soup! read more

Good sandwiches and very fresh bread. Better than its competitors for sure. It cost a little more than Subway but in my opinion it's worth it. Friendly staff as well. read more

This the one sandwich place in Springfield that I'll go to. So much better than Subway! Prices are a little high, but you get a lot more meat, veggies, and cheese than at Subway. Well worth it to me! Quick service, and they're good with to go orders. read more

Located in a strip mall, this deli provides no frills sandwiches on fluffy soft bread. Subway may be their rival, offering the same basic lunch deal with chips and a beverage along side the sandwich. Between the two, there really isn't much to compare except that both offer the same decent service and mediocre sandwich. BTH may be a local thing, but there are so many other great deli eateries that make this one insignificant. read more

So this place is generally your average run of the mill sand which shop. Like any subway or Quiznos. But damn the bread here is legit homemade daily. It's light and airy, and the onion bread goes perfect with anyother meal. And if you like panini sandwiches they have an awesome Reuben! read more

My husband and I were planning to get lunch at Quizno's but apparently it is no longer where we thought it was. Still wanting sandwiches we decided to give Big Town Hero a try. I honestly wasn't expecting much. Their prices are reasonable, counter help was cute, nice, helpful. I bought a spring salad and he got a meaty sandwich with bacon. It came out quickly and it was wonderful! My husband made me try his sandwich he enjoyed it so much, and it was really good. My salad was super fresh with dark lettuce, peppers, tomatoes, sprouts etc. Their ranch dressing was great. Will definitely go back. read more

I like this place, I like the sandwiches, and the service is great. Unfortunately, this place is fairly spendy--it can't compete with Subway's prices. I don't like to spend a lot on a sandwich if I dont have to, but this place works in a pinch. read more

So disappointed in this sandwich shop. Of all the times I have ordered from here, I can count on one hand how many times they have gotten my order right. Prices are extremely high as well. Shame on me for giving them multiple chances. I am ashamed at how much money I have spent there. read more