Lobby is never opened. Frequently out of items on menu. Slow service, expect to wait 15 minutes or more in drive-up line where you are trapped if you decide to leave. Service was friendly. Overall poorly manage store. read more

Ordered online with a rapid pickup arrived after the email stated it would be ready, well they do drive thru orders first rapid pick up means nothing. They refused to make my sandwich quicker than 20-30 minutes. Why order online rapid pickup when it means nothing. And refund will take 3-5 days. Better know if I don't get a refund they will be hearing from me. Order at your own risk, I was not the only one waiting for a "rapid order" who was pushed aside for the drive thru orders. read more

Usually love Panera this was the worst ever. No T on my BLT...lettuce wilted and brown and bacon was soggy. Super slow and unorganized. Sauce on the flatbread was more like tomato soup. $60 later and didn't eat anything of it. read more

The worst! Slow, incorrect order (chicken left off a chicken salad) and a manager who yells and belittles employees in front of customers! This place is embarrassing! read more

I stopped on the way to Portland for work and accidentally ordered the wrong salad. I was in a hurry and told Jared, the manager, that I didn't have time and it was all good. He proceeded to have the salad I wanted made and packed to go. They really went above and beyond and I will be stopping each time I come down now. A little goes a long way. Well done Jared and Panera! read more

Today is the third time I've been to this Panera Bread in Kelso Wa and hell will have to freeze over before I go again. I have been to several in California and Oregon and love their food and service. The last time a year ago I said I would never go again. This time I mean it. I was there in about 15 minutes/ five miles one way. I had placed a phone order of a Strawberry Poppyseed Salad with Chicken to pick up inside because I wanted bread and a pastry. The scruffy looking young male at counter ask my name, I gave and he asked what I had ordered. I told him and he said "we don't have any Romaine lettuce". We have (can't remember the type). I said ok. He said "what kind of salad do you want". I said forget it, this is the worst Panera Bread I've been in and left. There is a Safeway 200 yards away. And guess what. They sell Romaine Lettuce. read more

The bathrooms are so gross, hair,urine and lint all over the toilets. The floor has some drain on floor of course like most restaurants do but this one is covered up with garbage wrappers and more lint like stuff. It scares me to think of front of the house is this gross what does the back of the house look like. read more

I had only been to Panera one time...but thought I would try it again. I checked the menu online. Saw the salad I wanted..it was $7.79 for the half II wanted..and the 4 pack of Cinnamon Rolls was $8.99...when I got my food..it was way overcharged..was charged $8.39 for salad and the cinnamon rolls were $13.99. Called corporate to complain..after 47 minute wait I was told that since it is privately owned they can set their own prices. NEVER will I go back!!!! read more

Panera Bread - Sandwiches Near Me - Kelso, Washington

This location is hit and miss for me. I've had a really good sandwich here and a not so awesome salad. My kids like the chicken noodle soup and the bread. I feel like they're over priced for what you get. The last time I was there it took a REALLY long time to get part of our order. Half of us were done eating by the time one of us got her food. read more

At the drive through I have been there twice in the last week. Orders were filled quickly, correctly and were very tasty! Happy customer

Over 45 minute wait to get our 2 sandwiches and they were just okay. Tea was mediocre. Quite a number of people went up to check on their orders. It's been over 2 years since we have been down to Washington from Canada. Panera Breads have changed over this time and, in our opinion, not for the better. Disappointing experience. read more

Good food in natural ingredients. Their salads and soups are amazing. The broccoli cheddar is a personal favorite especially when it's in the bread bowl. A little bit overpriced for what you get. Overall a great choice for a fast healthy meal. read more

I just ordered from Panera I paid $20 for delivery a tiny cup of soup $1.60 bread bowl and $1.50 bagel and $1.50 cream cheese and with the soup and all of that and delivery it came to $20 and I'm still starving. When you ordering from Panera on delivery kings its very deceiving. When you hit bowl of soup and then you hit bread bowl it changes it to a cup and a bowl. I'm just saying I am so disappointed and this is the third time I've been disappointed by them I highly suggest never ordering delivery over the phone. It does bother me that it was a waste of money but the worst part is I'm still hungry. Ugh read more

Let me start by saying I have never had anything here that was bad, but the portions are small and the ordering system is a bit confusing. I have had good luck online, that was actually easy and quick, but inside the self checkout is always glitching and confusing. Just go to the cashier. Then the food is expensive for the portions you get, even if it is good, it's really small for the price you pay. Nice staff, I would just rather get more for my money read more

First time at this Panera; close to freeway, just like ours in Keizer(Oregon)and the quality of food at both is what brings me back; never had a bad meal or even cold meal. Always get a sandwich and Broccoli Cheddar Soup(or something similar); love the apples, chips, chocolate chips, and sometimes have bread, too. The bathrooms here are a little bigger than ours in Keizer(same size as Salem's I think)and were nice and clean. Restaurant was very busy(lunch time)and yet as usual we were served faster than most drive thru restaurants. Excellent staff, keep up the good work. I see they also have delivery at this one, too, a nice feature if you live around here. One thing I like is the mayo/mustard varieties and soft butter for the bread. Most restaurants in Salem-Keizer give us frozen butter for my bread which is very annoying. I usually have to put the greasy thing in my pocket or up against the soup to melt it enough to spread it...oh well,. read more

Just wanted to take a moment and shout out good customer service. A mistake was made on a past order but the staff and/or establishment went above and beyond to rectify it. Greatly appreciated as great service is harder and harder to come by in today's world. read more

Having lived on the East Coat we've eaten at our fair share of Panera's. This was by far our least favorite experience, ever. They took our order. 20 minutes later we were still waiting for someone to come to our table (a feature I HATE by the way--why try to make it fancy it's fast food for goodness sake!) I went on a mama bear rampage and found someone. Guys, we had three antsy hungry little kids and THEY DIDN'T PUT OUR ORDER IN! They had ONE job. One! And while trying to fancy everything up, flubbed the basic reason people come. Way to fail, Panera. read more

I've eaten here several times with friends and family. We've never been disappointed with the quality and satisfaction of the meals. They are delicious, filling and nutritious. I believe the prices are reasonable for all the yummy food you get. read more

It took forever to get our food. I ordered on their tablet. They could not find my order and made me wait. I finally told them I wanted my money back, and they finally found it. read more

I have been to Panera about three times in my life. They all taste the same, good quality food for semi fast service. Although I feel that their food is overpriced. I will go back again if I'm really in a pinch. read more

I was going to give it three stars, but based on the sheer fact that I go here a lot, look forward to going, and enjoy it when I do go, I felt that I had to give it four stars! It's new, but actually, since it's taken so long to finally get on Yelp, it's not hearing my sort of negative initial thoughts! It does take a while whether you go in, or drive through, but it's gotten much faster! I've been a fan of Panera for a few years now, ever since I went to one out of town, so I was kind of prepared for it to be overpriced. Not to say that the food isn't good, but it just doesn't feel like you're paying the right amount. The Food is actually great, though, as well as the employees that I've encountered! They recently added Delivery, which I haven't tried yet, but it could be pretty good, probably. Especially since there's only so many places that deliver, here in town, and even less options! It's also right by two of my favorite places to go in town, and one of them I frequent a lot, so it's really trying to ask for me to come, with its convenience, and its "being good-ness!" It's not my favorite place to eat in town, by FAR, but it's definitely solid, and in terms of quality, one of the best in town! (It's in the Taco Time realm, for fast food. Some of you may not have known that, since we didn't have a Panera, any closer than Vancouver, up until less than a year ago!) In the end, I'd definitely recommend it, but you should probably AT LEAST, know what you're getting yourself into, but also be fully prepared. Could be a long wait, and it's going to be expensive compared to quality! read more

Rapid order took 20 minutes for bakery items. The line dispersed and still waited 10 minutes until my order was grabbed off the shelf.

Amazing customer service! Was impressed by how friendly the employees were and how speedy it was. Will definitely stop here again!

I give them 4 stars because the food is very good, but there are other issues. I have been visiting Kelso for 3weeks and eating Panera most days. The food is very good, with nice variety, BUT the kitchen staff seems often disorganized and many orders are incorrect. * Today my Greek Salad was missing the olives. I asked for toasted bread on the BLT, but it wasn't. IT'S A BLT - the bread should be TOASTED. And I asked. And the Mac&Cheese was missing. * The 16th I gave the sales person a hand-written sandwich order, and she still got it wrong. The evening manager gave me evil looks for handing the order back. Don't need the attitude, thanks. * She didn't make the new, still incorrect sandwich until she had spoken to the sales person.....really? I thought Customers were Important. * In 5 orders the last 3 weeks they included things I SPECIFICALLY asked them not to: utensils & baguettes, and a slightly rotten apple. * Asked if the pepperoni pizza had tomato sauce on it, they said yes, but I'll be darned if I could find it. Very dry and unhappy for a pizza. * Hanging around waiting for my order I've spoken to others also waiting who say it often takes too long to get food. One lady said she'd been waiting for nearly 2 hours. My order came out before hers....explain that? Like I said, the food is very good, but be sure to check your order before you leave so you aren't disappointed when you get home. I'll continue eating here, but check better. read more

We had door dash deliver an order from Panera bread. We ordered a pepperoni flat bread pizza and a large macaroni and cheese. When I picked up the order from my porch. It struck me how light it was. It weighed almost nothing. What we got was a pizza comparable in taste to little Caesar's. It was only half the size of a little ceazar's. The large macaroni and cheese was small. The pizza was over eleven dollars, macaroni and cheese was the same price. With delivery fees total cost was $31.00, and that was with a $:3.00 off coupon. We were still hungry after eating what was delivered to us. We felt we were ripped off. Just so so food at a ridiculous price. I don't recommend Panera bread.Panera in Kelso read more

No clean tables. We had to warm up our own cinnamon rolls in a microwave. Chia tea was far to strong tasted terrible. Far to expensive for the little amount of food we recieved. The only positive experience was the customer service read more

Stopped for a late lunch so there was no crowd. However, 2 of our entrees had red bell peppers as ingredients that were not available. It would have been a nicer touch if we were offered some small treats for the inconvenience. The mod came out a few times to inform us of the progress of eta of our meals. read more

Rarely have I felt so uncomfortable in a restaurant. I've been to 100 Panera's traveling for work, and this one is very very off. The atmosphere is one of being in a military unit. I'm an ex-military officer so it was recognizable. I could hear the general manager Bob yelling at employees all over the restaurant on countless occasions. The lettuce wasn't changed properly, what's the matter with you I asked for 1 coffee not 2, etc etc. Bob also conducted loud business on the phone right in the lobby. It was....unsettling. The place was also ice cold, very little heat; the place was nearly empty all day, not a surprise. Clearly, no one at this location is considering the customers point of view. Food was handed out and your order recited to you word for word; upon finishing your meal, your fork didn't hit the table before someone took your plate. I've never been at a Paneras where I felt like I was being watched the entire time, because, actually I was :) I have no doubt the management sees these as good things but as a customer it's odd, uncomfortable, and ultimately alienating. I would not return to this location even if my meal were free. read more

Overpriced sandwhiches, with very little meat and toppings. Dirty tables with dishes all over. Not impressed. Wont be going back!

Went through the drive thru order two soups. It took us exactly 20 minutes to get the soups. We waited and the employee did not bother saying what the wait was he just let us keep waiting and wasting our gas. Will not be back.. read more

Phenomenal general manager. Runs a tight ship. Was very nice to everyone and accommodating with a few that had orders which were incorrectly filled. read more

We went there last night to get dinner. Their website said they were open until 10 but they were closed by 9:08. It makes me said

RUDE SERVICE, MANAGEMENT DOESN'T CARE. Waited for 10+ min for counter person to have a personal discussion with customer before me. Then she turned rude before I even said anything. No smile, no recognition and major scowl.So I asked for coffee and she interrupted me asking about a club type card. I said no, no thanks. She then question what I said,she seemed upset. I asked if she was ok. Now she is challenging me, rude and defiant. I found a manager and explained but he was more defensive then willing to take responsibility or help. Sad state of personnel when they can't provide basic customer service. read more