I keep giving this Panera grace and extra chances...mostly because I really like the employees. The employees have excellent customer service...they are friendly, kind, and they are prompt. The management at this location however is horrendous! Whenever I get the unfortunate circumstance to order from a manager...they are rude, self-righteous...and have no customer service. The prices are NEVER accurate and always change even though I get the same thing every day. The manager today hung up on me after blaming her employees telling me she will have to "retrain" them. Lady, your employees are the ONLY thing holding that place together. Customer service goes a long way. Management needs retraining. Whoever is in charge of this place should really take note. Daily employees awesome! Management...horrible! read more

It was our first stop here at this location and it will be our last. The cooks were skimpy on the portions... we eat at Panera a lot.... we ordered online so I can't say anything about the service ... The ambiance was horrible ... there was a group of about 12 children ... apparently these parents think Panera is a babysitting facility... they were rude and had no consideration what so ever for other folks in the space... they even started throwing ice cubes at each other... Panera needs to kick them out and tell them to not come back without their parents.... read more

We picked up a to go order last night and when we got home and opened the salads, all 3 had black, slimey lettuce. Very disappointed to pay over $10 for each salad and be given rotten food. If we lived closer I would have taken it back to the restaurant and asked for a refund. read more

Panera Bread - Rotten lettuce in all 3 salads last night. - Sandwiches Near Me - Kelso, Washington

Good customer care! Tasty food :) We were using the ordering machine, finalized everything but the gift card wouldnt work. It was complaining about the account being a guest account. So we couldnt finish the order and had to ask for help. Got a free beverage for the trouble -- thank you read more

Panera Bread - Sandwiches Near Me - Kelso, Washington

I have ordered the grilled cheese sandwich & tomato soup 3x's now although the soup is hot & tasty the sandwich is never grilled as seen the attached photos once I drive home & grill it myself warm the soup back up it's all good. Come on Panera you San do better than this?! No more Panera no effort=lost customers just read your reviews not the best. read more

Panera Bread - Un-grilled cheese sandwich served from Panera - Sandwiches Near Me - Kelso, Washington

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Food was terrific! However, that was overshadowed by the absolute unprofessional, irrational staff. Our order was made incorrectly and the food-prep staff member yelled at my souse... literally raised her voice and rudely explained that we should have caught their mistake. She went on to mention that they'd correct their mistake "this time," but we should've compared our receipt with what was served before "accepting" it. When did the cost of food reach record highs, employees make the most they've ever made, but the quality of service plummet to an all time low? It is time to do better Panera... perhaps some customer service training. read more

The young man who took our order was very helpful. Panera has changed their menu and not for the better. They got rid of the salad I really liked (Asian Sesame), and the Caesar salad was mediocre at best. They were out of the Turkey Chili my husband aways gets. I won't be back anytime soon. read more

Typical Panera. Not anything fancy but great for a healthier lunch option. The only downside was they were out of soup when this is soup weather lol it won't stop me from returning. Service was great. The atmosphere was nice and quiet, my daughter and I were able to enjoy our lunch date together. read more

Recently went here after a long day running errands in Longview. I was super unimpressed with how they operate this business. They had very few employees working so there was basically no customer service we were directed to the tablets to place our orders. We had a very long wait to use one as several were not in working order, we considered leaving but decided to be patient. We finally got our order in which took a significant amount of time. They brought it out to us and we ate the food we were disappointed in the quality and the price was outrageous! We will not be going back anytime soon! Was overall a very crummy experience. read more

I enjoy Panera but this one is very poorly managed. Went to order a veggie sandwich but was told it would have no lettuce or onion because they were out. Got a pizza instead (margarita)... they put it out and say "we didn't have any basil and I didn't know." Granted this pizza only has tomatoes, basil and cheese... frustrating. I wouldn't have ordered it if I had known they didn't have the ingredients. Then I hear them as multiple people to round up on their total because they don't have the change to complete a dollar. Will not be returning to this location. read more

If you don't mind an AVERAGE of 35-45min wait in the drive-thru, & occasionally, an hour....if you don't mind ordering a Turkey Avocado BLT only to get home and find that there's no BACON on it... If you don't mind the fact that when you attempt to call the store, no one answers, then this would be the place for you! My wife and kids like THE FOOD, and so this isn't a 1 Star rating, cause the food quality is above a Taco Bell. I do like the Chocolate Eclair & coffee is C+ at best. Along with my wife's missing B on the BLT, I got THE NEW pepperoni & sausage flatbread pizza for $9.99, only to be reminded of another flatbread pizza I used to get in the frozen food section of the grocery store, Totino's, but only paid .99 for read more

Not o lot is the food lackluster but the service at this location is absolutely unacceptable. The kids working are zombies and have 0 customer service skills. But the short girl making coffee is condescending and rude. I asked for a small americano and received a 16oz to which I asked her kindly to remake in a 12oz cup. She was abhorrent and basically told me I got a small (the 16oz) and she shouldn't remake the coffee. She did, but I watched her go fill the cup with drip rather than actually making espresso. That's fine. Never will be back. Hope this location closes down. read more

I gave two stars rather than one because I like the soup and bread. The management is the big problem, they need to step up and make improvements. No-brainers left and right! First, our food took forever. The electronic pickup device never beeped, hence we waited and waited. We heard others beeping, so what?? Finally husband checked, our food was sitting at the pickup location and was cold. Also, what fool behind the counter doesn't have butter, knives etc sitting out ready to be either picked up with the meal or placed on the plate? We had to go back twice and ask for what we needed. Dumb! read more

This was our first visit to the Panera Bread. We were pleasantly surprised not only with the food but also with all the conveniences of ordering. You can order online, at a soon coming kiosk for fast service or the old-fashioned way -- at the counter. This location is set up perfectly. There are even bins for folks to come in and pick up their to-go or orders before arrival. Everything is clean and super neat. I ordered the steak and arugula sandwich and was so impressed with the fresh meat. It was a perfect sandwich. Along with it I had the summer corn chowder. It was good but have to admit I've had better. I'm sure we'll be visiting this place again. read more

So many choices, this place is really good. Talk about refreshing! Ingredients seem fresh bread is really good. People in our party had a variety of items from soups to salad. Soup review was definitely a 9/10, Mac and cheese was definitely 9/10 as well! Salad review was very "refreshing ". Seriously you won't be disappointed if you eat here. Staff was super friendly. read more

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We sStopped in at 6:30pm on a Thursday. My wife ordered a bowl of the chicken noodle soup and I ordered the pick-two (cup of chicken noodle and half of a sandwich...Black Forest ham and gouda melt). The food was ready in 5-7min and was hot and delicious. My sandwich was huge (like an 8-inch sub). The young man who took our order was polite, attentive, and well trained. The same can be said about the young woman that announced our food was ready. We enjoyed our meal beside the gas fireplace in a peaceful atmosphere. read more

I used to go here Sunday mornings for breakfast and there has always been a wait of about 15-20 minutes for food. I got around that by ordering ahead of time. However the last 2-3 times it was still another 15 minute wait after that. Today it was an hour wait for rapid pick up and we were still at the bottom of a fifteen person list so I cancelled my order. I would just blame it on the worker shortage but this place has always been slow. Never going back. read more

The service is very slow here and the workers do not seem the happiest to help here either. I was in the drive through waiting 20 minutes before I even got to the window, once I did they asked if I was going to drive off after paying like the rest of the customers did.. I'm assuming most customers got tired of waiting and drove away before getting their food. If they are going to have a drive through option it may be best for them to start implementing procedures other drive thrus have in place and have customers pull into the parking lot after ordering and bring out the food to them when it's ready if it's going to be a long while. Or start finding faster ways to get food ready and prepared.. their current system just takes too long for overpriced food. read more

I've never been to a Panera so slow. It took over 40 minutes for a single cold sandwich, not even at a busy time of day. When I asked the manager they said that was a typical order time. The food itself was okay but they didn't add mustard I requested and the red onions were cut way too large. read more

Been here 4 times when stopping to charge car. Issues each time: broken men's bathroom sink, could not wash hands, broken urinal visit 2. Incompetent service behind counter, visit 3, actually arguing with each other. Tonight there is a sign on front door saying dining room is closed. It's become a humorous now what will happen visit. Are these franchises or corporate owned? This one is unusually bad. Go to Starbucks inside Target. Always consistent quality. read more

One of the worst Panera Breads I have been to! I was picking up two dozen bagels for my employees and asked for them to be sliced, it was like I asked for a kidney, the lady working the register must have been in a bad mood. They were completely dead and it still took 35 minutes to get my bagels...thankfully I dont work in the area anymore so I no longer have to deal with this location. read more

First time at this Panera; close to freeway, just like ours in Keizer(Oregon)and the quality of food at both is what brings me back; never had a bad meal or even cold meal. Always get a sandwich and Broccoli Cheddar Soup(or something similar); love the apples, chips, chocolate chips, and sometimes have bread, too. The bathrooms here are a little bigger than ours in Keizer(same size as Salem's I think)and were nice and clean. Restaurant was very busy(lunch time)and yet as usual we were served faster than most drive thru restaurants. Excellent staff, keep up the good work. I see they also have delivery at this one, too, a nice feature if you live around here. One thing I like is the mayo/mustard varieties and soft butter for the bread. Most restaurants in Salem-Keizer give us frozen butter for my bread which is very annoying. I usually have to put the greasy thing in my pocket or up against the soup to melt it enough to spread it...oh well,. read more

Service is "okay" food is alright. Ambiance is very .. sad? I think the food is good, but for the price? Not really worth it. Location is good read more

Did not have Bread available, so was only able to review the Panera segment. What was delivered was not awful, but the drive thru service was slipshod. No fork for salad, forgot apples that were to be substitued for bread shortage. Putting lettuce in a bowl and flat bread correct side up +1 star. read more

I love the variety of soups, salads and sandwiches. The menu is pretty large. The combinations on each dish are always unique (savory aiolis, baby greens, fresh meats, pickled onions, etc.). Don't come here for a hamburger or club house. I love the option of an apple as the side. read more

I ordered the Frontega chicken panini... They burned the bread and the inside of the sadnwich was cold. I arrived there about 6:15 on a Saturday evening... They were not busy.... This is what they gave gave me in my to go order... Burnt bread with cold chicken... I was afraid of getting Salmonella. I did not eat the rest of my sandwich.. read more

Panera Bread - It's burnt! - Sandwiches Near Me - Kelso, Washington

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Terrible food. Ordered Flatbread pepperoni pizza. It came cold and with so much sauce that the sauce dripped in a big puddle. The pepperoni and the cheese slide off the bread because of the abundance of sauce. The cheese was in a solid mass and looked like it had been sitting for a few hours. The cup of soup was mediocre. Thai chicken with very little chicken in it. We won't be back. read more

Wow this place is run by the Three Stooges, stopped by for a charge and ordered bagels with chive cream cheese . Stooges number 1 said we only have it the big tubs but no single servings. Yeah they couldn't make a single serving for us. read more

My daughter and I love Panera and had many meals at Paneras in California. This is our first time at this location and let me tell you what we always ordered was delicious if not more so than the ones we have visited in California. I was worried by the poor star reviews, which the ones I read had nothing to do with the actual tasting of the food. The food is delicious people!! We got the order to go placed from online and it was ready when I arrived. Love that! The meal we ordered was the chipotle avocado sandwich, corn chowder, mac n cheese, and of course the side of heavenly bread! Go get yourself some Panera! read more

To me, when there's garbage ( littering) and you let them know just how much there is....and they do nothing...it makes me question the cleanliness of their kitchen! I also asked them if they had a landscaping business for up- keep of their area...as, for more than a year now, they have a medium evergreen tree that has been 100% dead and brown...to please remove it, as it is unsightly....nope. I even suggested, that they could trade food for litter pick-up, from the homeless.... *never going back! read more

It was yummy until I took a bite of the bottom portion of my bread which was burnt. I was driving from the Seattle area headed to Oregon, I made a stop here for lunch and refreshments. I had the roasted turkey BLT with avocado, my first few bites didn't disappoint but the entire bottom of my bread was well done. If I hadn't been in a hurry to get to my Oregon destination I would have returned the sandwich. Take better care of your drive through customers. read more

Panera Bread - My bread was burnt. - Sandwiches Near Me - Kelso, Washington

I love Panera. I especially love Panera when you are traveling because you know you will get consistent food. Except the Panera in Kelso I guess. I have been here several times on my way to my parents house and while the service has been quite lackluster, the food has always been fine. There is never anyone there. The Panera I usually go to in Olympia is always busy so it feels like the service should be faster. I had to be in Longview for a work event so I stopped at the Kelso location for a quick bagel. There was nothing quick about it. There was one employee working the window and she had to do all the food and drinks. I could see multiple other people standing around but still had to wait over 8 minutes for my bagel to be toasted. Maybe the interior employees can help out when there is more then one car in the drive thru to speed things along. I get to my location and I notice my bagel is really flat. Like oddly flat. I then notice the lines. I think she warmed my bagel in a panini press! I have never seen that happen at any other Panera I've been to. It wasn't even toasted. Just slightly warm. I shouldn't go back. Terribly slow service, flat bagels and they didn't tell me I had a reward that was going to expire that day. I shouldn't go back but I know I will end up going back. Hopefully won't get a flat bagel though. read more

This Panera was so sweet! I had a long drive ahead of me and they didn't have the next coffee pot prepped so when I went to get gas they made a pot and gave me a large coffee for free! Very thoughtful! The food was also fresh and tasty. Love that there is a drive through too! Thanks Panera, I'll be sure to hit you up again on my next road trip (which is often)! read more

Good food but extremely expensive. We ordered out at 3 pm. Had 1/2 turkey sandwich and bread bowl and whole turkey blt. Plus bowl of soup. We picked up the order and headed home (20 minutes away) got home to find the 1/2 sandwich was not there. Caked abs spoke to manager Tara... she had TERRIBLE customer service. Said she would give us voucher if we come back to pick it up. Asked to speak to someone higher and she said to just write a review on line. She should not be a manager read more

I will be honest I am never disappointed with Panera bread. We ordered the group soup of broccoli cheddar and you pick 2 with the roasted chicken avocado BLT and soup of French onion. everybody was very friendly I love the fact that this place has a drive-through first Panera bread I've ever seen with a drive-through, however considering that it's right off the freeway it makes sense. I will definitely be going here over and over again when my pocketbook can afford it. read more

It has been a little while since I have been to a Panera Bread, but this was probably the worst experience I've had. I ordered pick two with turkey chili and a half Fuji apple salad with chicken. The salad head decent flavor, but it was very small. And the container it came in was so empty you could've doubled the amount I was given and it still had plenty of room. Are used to like their turkey chili, but this was awful. It tasted like I got a cup of turkey chili and they added a half cup of water to it. And it had very little flavor, compared to what I remember, and it seemed almost absent of any meat or veggies. I picked up the order from the drive-through window and I guess I should have tore open the taped up bag they gave me to confirm everything was there because they did not give me my side of chips I requested and paid for. All of this great experience for $18! It will be a very long time before I come back to Panera, if ever. read more

Customer service was bad. She just stood there and looked at you, no hello how can I help you or nothing. Price is horrible! I got a Caesar sal and a small Mac and cheese with a drink cost 21.00 outrageous. I won't be back!!! Cost to high. Could of went to Red Lobster and had a nice dinner for that price. read more

So the food is delicious, but the service at the Kelso location is pretty awful. They've screwed up my order twice now, but because it was through pickup, I didn't realize until I was home. So nothing could be done, yet I was still charged. I called the manager the first time, but found him rude. I don't really this specific location. read more

Excellent service and the salad and turkey chili was fabulous. Crisp salads and delicious soup!!! We want to give this 5 stars. Couldn't ask for better We will be back. read more

Just not impressed with how they've chosen to respond to reopening. This is not my local Panera, but if you choose to come order through the app! Not only is there a screen in front of the register, but just in case it wasn't difficult enough to order they added a table so your 6ft from the cashier who is wearing a mask just like you. So now I'm having to shout my information at the cashier so everyone in the building can hear me. My cashier asked me to repeat everything so the shouting was not my first choice. Since this is not my local store I know that there are more positive experiences out there. Oh and I had to track the manager down in order to actually order food. I understand all the rules in place, but honestly this specific store was just difficult and if I hadn't been meeting someone I would have gone into Starbucks. I stayed with 3 stars because the food was good and they were polite just not very proactive for a place that then asked me what kind of tip I wanted to leave. NONE I had to ask for every small thing from a fork for my breakfast, my coffee that they forgot and the cream and sugar. read more