I have been dying to try PF Changs for a while, I decided to go on Friday with my son. He ordered sweet and sour chicken with wonton soup and fried rice. I ordered miso ramen with chicken. the wonton soup was unimpressive, with only 1 wonton and what looked like spinach in it. My sons sweet and sour chicken came out about 45 minutes later with my Ramen. I watched people sit down after us, order, and finish there food by the time we received ours. His food was cold and bland, absolutely no flavor what so ever. The "dinner" size that was 18$ was not even enough for a 4 year old boy. On top of that, I had to send my ramen back because even though i asked for chicken they gave me pork. I didn't want to wait another 45 minutes so I told them just to take it off the bill. The waiter seemed to think it was funny when he came over to serve the food and stated "fresh from the farm". I am utterly displeased with the service and the food and will not be returning. read more

Honestly would give this restaurant 0 stars, but I don't think the app will let me. Had a reservation for 7, at 7:15 we were still not seated and found two seats at the bar instead. Proceeded to wait nearly 20 minutes for one of the five bartenders to ask us what we'd like to drink. Only good thing about this place is the drinks. Took forever to get our food and wasn't nearly good enough for the wait. Everything tasted oily and bland. Just go to your local Chinese restaurant, it's significantly cheaper and tastes better. read more

Our server Sandy was fantastic. He kept up informed on when our food would be out as well as made sure we had refills on our drinks. He also made our kids chopsticks for them to use. On top of all of that the did was great! Will totally dine here again with our family. read more

Trying to be optimistic about the two stars but I was wrong. Waited 45 mins for an appetizer which was sushi. We order lo mien which was over cooked to the point where it was like mashed potatoes. My girlfriend and I were very disappointed. read more

Worst worst worst!! If I could give this place zero stars I would! As we waited for over an hour for our food we saw a cockroach on the wall next to our booth. Needless to say we paid for our drinks and will never go back. This place was dirty, and service was terrible! read more

Took forever just to be seated, bad sign, 2 people , 1 menu , another bad sign , Changs Ribs for appetizer , good but Not fully cooked, another bad sign, asked for Root Beer soda , received Pib as a substitute, another bad sign, ordered Sesame chkn for dinner, just ok at best, ordered combo fried rice with dinner, when the hired help laid the dish of fried rice down on our table it looked mushy and wet, the look of the rice did Not disappoint ! It was mushy and wet ! If the cook doesn't make good fried rice at a Chinese Rest., don't bother going there, think about it !! BTW, the place was empty, Thursday nite at Willowbrook Mall. Overall, service and food were a waste of time and money !!! read more

Delicious food and good prices. Nice clean atmosphere. The server was very attentive and helpful. The Manager Nolani is great! She takes the time to stop at your table to check on your experience. Will definitely visit again. read more

Let me start by telling you how much I love PF Chang in Southern California, so I was very excited when they opened one in Wayne New Jersey! The food was subpar the order was not correct I am husband ordered brown rice and I ordered why they brought us one bowl of white rice. We never got called for our table so we wound up eating at the bar. Carlos seem to run the bar, however, he could not be in 10 places at once! This guy was exceptional he was washing glasses, stacking the glasses,taking orders, getting food from the kitchen, etc. All those girls were non stop! Our food came out cold not hot and it took so long. PF Chang you really need someone just doing the glasses and taking orders for the table! This restaurant should have higher standards, they cannot expect four people to do everything! read more

Well been to P.F. Chang's in Las Vegas and to say that was 20 times better then this one in Wayne, NJ. The food mainly had no taste and salmon was over cooked first time and second time after sending back got new one raw as sushi. Horrible food and would not recommend. I was watching the general manager inspect the food coming out and you could tell he had no clue what to look for. read more

So I was really excited to go out tonight to P.F. Chang's but this location in particular was so disappointing. First of all the wait to even order was ridiculously long and to even get our drink was so ridiculous. Once we got our appetizer it was fine but it was once our entree came out that the issue occurred. I found EGGSHELL PIECES in my fried rice. The server was really nice but the manager didn't even come out to apologize for what occurred but the took off the appetizer ($10.50) and the fried rice ($3.00). I didn't think that was enough but whatever I don't plan on going back anyway. To end the GREAT night we were rushed out by a different waiter who took the money we left for our waitress and proceeded to take our stuff plates and glasses. I didn't have an overall great experience. I just wouldn't recommend this location to anyone. read more

P.F. Chang's - Eggshells from my fried rice - Chinese Near Me - Wayne, New Jersey

We stopped in for Lunch today and there were all of 5 other people in the restaurant. I have to say, I have been to PF Chang's in Maryland many years ago and it was wonderful. We found the service here to be terrible...and the food was worse. The Edamame took 20 minutes to come out and were totally soggy...we ordered a spicy tuna roll that was mushy at best and a salad that looked like it was from a bag you would buy in the grocery store. The service was the worst part of all. I do not like to write a bad review as I was really hoping this could be a great place to be able to go to....but get it together....the entire experience was horrible. read more

We have ate at this location many times in the past, both dine in and take out, and it has always been very good. Tonight was extremely bad. The worst food I have ever eaten at PF Chang's. The rice tasted like it was either frozen and reheated or burned. All chicken meals were dry. The appetizers tasted uncooked. After spending over $100 on takeout, it tasted like old, cheap fast food. Simply awful. We will never be going back. read more

When this location opened it was wonderful But going downhill fast ! I sat at the bar table it took 25 minutes for a bartender to acknowledge me They r not the peppy bartenders your used to seeing AT A BAR! No eye contact Took at least 45 minutes to get my entree Don't understand why they hired bartenders like This. Food was over cooked Send back edamame!!! So over cooked it fell apart No manager in site!! Funny thing was. They weren't busy THEY BETTER WAKE UP SOON!!! Get thief act together I'm always on the road & have been to many PF Chang's Love then all Except this one. read more

Food was bland. Food took long to come out. Spinach wasnt even sautéed. It look like they just poured water on top left it horrible just horrible. Would never go back to this pf changs and wont recommend anyone to go there either. read more

My heated up lean cuisine tastes better. No seasoning and vegetables were cruelly over cooked.

I love the food here and have been to a number of locations throughout the country. Sadly, while this is the closest to me, it's awful. The service, especially at the bar, is abysmal. They won't even give you water, or come back after you finished your drink to ask if you want another one. The 3 girls behind the bar(Sunday afternoon)move as slow as molasses and the seem to be bothered when you ask for something g. There's no sense of urgency and definitely, not a clue about customer service. I certainly hope they get their act together, read more

Food was underwhelming. The family portion is very small. They forgot to put the ice cream with our lava cake. And delivery took more then an hour. Don't bother ordering from this place. read more

This is my first time eating at a P.F. Chang's. We came on a Monday evening & were seated immediately. The drinks are really good & the server was friendly. That's about where the good ends. Even though the server was nice, he was incredibly behind on our table's orders (there were only 3 of us on a not busy Monday). The people sitting across from us had to flag down the hostess because they hadn't seen their waiter since they were seated 15 minutes prior. It took 20 minutes for my second drink, & our waters never came. I'm not a picky eater whatsoever but out of the 7 items we ordered, I only found one to be to my liking. Multiple times we couldn't figure out where our waiter had gone. Basically, drinks are good, sitting down to have an enjoyable dinner...not so much. read more

Stopped here for lunch,and was very disappointed. Appetizers, dumplings and edamame came out cold . Had to send it back. Two entries sweet and sour chicken and wok filet mignon also came out cold. Chicken was stringy and chewy and the filet mignon was cooked to mush. All the food tastes like cafeteria steam table microwaved leftovers at restaurant prices which I might add are way to high based on the lack of freshness and quality.Obviously will not be going back. Gave it one star based on our polite and friendly waitress. Save your money! read more

Made a reservations for 630 and we had to wait for a table that was half full. Started with 4 drinks that took 15 minutes to get from the bar. We actually made a joke about ordering the next round when we recd the first round so we wouldn't have to wait as long, should have done that. Second round took even longer. Ordered 4 apps and recd 3 of them and had to wait for the fourth while our food got cold. It took over 45 minutes to get our food for dinnet.... WHAT??? Our server was about as happy serving as we were waiting for the food. The bar itself was covered in dirty glasses but the bartender was too busy talking to the servers to clean it up. Food was good but service, kitchen and bar were all horrible. This is the 3rd and last time. I can order Chinese and open a bottle wine and enjoy it without the 2 hour wait. Stay away.1 read more

Third time back at this location. This time we had a special waiter, Anthony. Great guy took care of us as if we were family. Excellent service. Hope a manager reads this and gives him credit since he had just started my wife and I thought it was going to be a hot mess. All the contrary. Food great, service great sake great.!! read more

We came here on October 5, 2019. We sat at the bar. Natalia was awesome. She made us great drinks but it was her easygoing manner and customer services skills that we really appreciated. read more

Last week we ordered PF Chang's catering for my company and we took a leap of faith.... but it was delicious! We were extremely pleased! First off, the food was delicious and fresh. The hot was with the hot... and the cold stayed with the cold. Second, the boxes were sturdy leaving no room for any slipups or messes! Third, all the food (which fed a lot of people!) came complete with utentils, chopsticks, labeled sauces, and so on. We were VERY pleased with how they cater, and how good all the food was. We will definitely order PF Chang's catering again. read more

Eh. So I've always heard of PF Chang's but never went because there wasn't one around. So I couldn't wait when I saw that Willowbrook was opening one. I went yesterday and while some things were FANTASTIC, others were HORRIFIC. It was relatively crowded and that's expected on a Sunday at Willowbrook since GS plaza is closed Sundays so everyone comes to Wayne. We were seated right away. The service was ok. We ordered the Shrimp Dynamite and Vegetable spring rolls for apps then the honey garlic chicken and Beef a la Sichuan, both got fried rice and a side of garlic spinach. The apps took FOREVER to come out even though we sat there and watched them sit, ready, under the heater for 20 minutes through the glass window leading to the kitchen. Then only the shrimp came out. We had to wait an extra 5 or so minutes for the spring rolls. Both were very good. Then the entrees and sides came out. Both entrees and the rice were delicious. The spinach on the other hand...was the most rancid thing I've ever put in my mouth. I had to try it 3 times to make sure I wasn't making it up in my head. It didn't look good but I was like maybe it tasted good. Oh my god. It tasted like licking an ashtray. I think something went wrong. This cannot be how it was supposed to come out. There's no way they serve this to people, it tasted like the chef was ashing his Newport in the spinach. We sent it back. We also had some mini dessert, don't remember which one but it was some sort of chocolate dish. 1 glass of wine, 2 apps, 2 entrees and a dessert came to $81 which is ridiculous for Chinese food lol but we knew what we were getting into when we went there. Overall, would I go back, sure. Just stay away from the spinach, expect slow service and expect to pay a lot of money. Diningwithpyt@gmail.com IG: @diningwithpyt read more

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My actual rating is 2.5 stars but I rounded it up to 3. Appetizers came in a reasonable time, but we waited forever for our entree to arrive. The wait time for a table was 1.5 hrs on saturday night but since we wanted to shop we did not mind the wait there, but the service itself was extremely slow. Food was just food. Nothing good or bad to say about it really. read more

Regularly ate at PFChang's in Edgewater & Hackensack, NJ; Clearwater, Orlando, Jacksonville, FL; Fredericksburg, VA; San Diego, CA. All were pleasant experiences with food as expected. Unfortunately, Willowbrook, NJ was a terrible experience several times mostly because off poor service. Bartenders spend more time socializing among themselves rather than paying attention to patrons at bar seating. Food often came out cold or incorrectly ordered by staff. Sent it back refusing to accept it & advised manager accordingly. It was replaced or taken off bill. PFC, pay a better salary and get better help. read more

Heard a great things from a lot of people and wanted to try! Ordered multiple appetizers and dinners with my family and the food was terrible. Very bland, with absolutely no flavor. I was shocked! Could've been an off night for takeout but will most likely not be ordering from here again. read more

We called this restaurant and said we had 8 people and 1 child and we were told that tbey don't reservations and only walk ins. We decided to walk in only to be told by a hostess who had a bit of an attitude about only doing reservations of 5 or less on weekends. When we told her we called she just staryed nope thats not how its done on weekends. I wish i have gotten the person we spoke to with intially....Please do better with training your staff on your store policies and maybe some training for your hostesses. read more

After a disappointing first attempt to order using Uber Eats, (they cancelled my order for no reason with no notice) I decided to try again ordering directly from the restaurant.... success! I called after ordering online to confirm my order was received - gentleman who answered was polite, verified my order and promised it would be ready at the pick up time I chose. It was Saturday during the heavy rainfall - I thought for sure I would be sitting in the parking lot forever... nope - my order was ready as soon as I pulled up... everything was correct - pick up was organized & everyone outside was in protective gear. After reading the Hackensack reviews... I'm so glad I drove the extra 15min to Wayne - considering the situation - they have things under control... we got 2 chicken dishes with rice, egg rolls, lettuce wraps, fried dumplings, dragon rolls & the banana desert... everything tasted great & was fresh - def worth the extra effort of picking it up myself read more

Horrible wait times on pick up orders and no one cares and this was on a random weeknight not even busy. The front staff blame it on the kitchen wait. read more

Made a reservation for eight sat me down at nine the manager Maria was totally rude if you have an appointment or time restraint stay away. She has such a bad Attitude and she didn't care about my time or my kids have a school tomorrow what's the apologetic at all just kept saying this is how restaurants work if you don't like it you can just pretty much leave read more

Worst service every. Do not let them give you waiter named "Anna" she only came to our table to take the order and never showed her face again. my husband had to get up to ask for soy sauce and then we had to look for her to get some water. She said she will bring it and never did, had to ask a different waitress. Worst service ever read more

Service was good, but the food was greasy, salty and overpriced. There are much better Asian restaurants nearby. We'll never go there again.

If you're looking for a shit dinner with burnt food, chicken that tasted foul or a long blond hair in your entree head over to P.F. Chang's. Worth the price of admission. Within one hour of sitting , we watched 4 dinners being sent back and a clueless manager read more

Dined in for lunch during the week. Service and food were good but a lot of dishes I looked at were served with green onion/scallions not a fan of it. Only about 4 tables dining and they seated us all in the same area, basically across from one another, not a fan of that either. But I'd give them another try. read more

The food is absolutely horrible no matter how many times you get it remade. Way below the average P.F.Changs on a scale of 1-10 It's literally a 1 the only way it could be worst is if you get back there & cook it yourself ‍ read more

Ordered $100 of food last night and wish I could give it 0 stars. Portions were very small and tasteless. I'd equate the quality to what I'd imagine to be dog food. The chicken lettuce wraps and the pan fried dumplings were the only semi-decent dishes. The spare ribs, honey chicken, spicy shrimp and lo mein all had very odd tastes, smells and textures. My wife and I had an upset stomach after eating the food as well. I'd imagine that this is pre-packaged frozen food that was microwaved. Truly terrible and I wish I could get my money back. Never again. read more

Not good, not horrible. Service was dreadfully slow. Took 20-ish minutes for appetisers, that's reasonable, then entres took 40 minutes, and deserts took another 30. Food was mediocre at best. I ordered the sesame chicken. There wasn't really that much sauce, tasted a little funky. According to my family members, the ramen they ordered was off-tasting. Deserts were okay, cheesecake was pretty good. The tiramisu was alright as well. Pomegranate lemonade wasn't that bad. Still, service speed was really bad. Only redeeming things were the drinks and the waitress who at least seemed like she was enjoying her job. Probably wouldn't come here again unless I really need to eat as there are better restaurants nearby in the mall. read more

I was really disappointed with the quality of the food that we ordered. The fried rice tasted very dry as if it had been made hours before and they left the hard shell including tails on my Kung Pao shrimp...i don't think the shrimp were fresh because they smelled so fishy. My friends were also very disappointed with the quality of the food. I will not eat here again. read more

Walked in for a takeout order on 10/16/21 which included a few entrees. Some came with an option to add fried rice a nominal price, which we did. However on opening the packages at home, realized that the paid add-on rice was not included. I called the restaurant and spoke to an employee who transferred me to the manager (refused to give his name). He flatly refused acknowledge that this error was not possible by his staff and suggested that i was flat out lying and slammed the phone. Called another 3 times and after asking for the manager was kept on hold indefinitely. Only after suggesting on the 5th try I would take this up with corporate, I found out this was the General Manager (Mr. Guy Spina) who basically called a customer a liar for a mere $6. It's not money but the principal and the attitude of the General Manager of such a reputed chain, which is in question. Not sure if dining in this restaurant where the leadership displaying this type of attitude would be an appetizing option. read more