Orso should be re-named Worse-o! I understand that on "restaurant row" the prevailing attitude might be "we'll never see these tourists again" but the rudeness level was off the charts here as our 4 couples showed up for our last minute reservation a couple of days before Christmas.
We had tried to get a reservation at Beckos down the block, but no such luck at short notice. Beckos was jam packed at 7:30 PM. Orso had about 3 tables filled.
We ask for bread for the table, which came out COLD (as if refrigerated) after about 20 minutes. The olive oil came 10 minutes later. Can you please warm the bread for us? "NO, we don't do that here. If you want to purchase an order of Pizza bread (for $16) it will be warm." We'll just keep this bread. Can you please bring us plates for the bread? "NO, we don't do that here." Why not? "We serve trattoria style, as if you were in Italy, no bread plates". Now, with breadcrumbs and olive oil dripping all over the white linen table cloth, we are in disbelief.
My wife asked if she could substitute brussel sprouts for the spinach her $38 steak comes with. "NO SUBSTITUTIONS", we can bring you a side order for $9.
Someone else in our party at this point dared to ask for separate checks for each couple. "We don't do that here" said Colin our waiter in an incredulous deadpan stare. Why not? "Well, It would be EXTRA WORK for us!" came the reply.
At this point I explained that if we heard ONE MORE NO, we would bolt from this place and that I was fully ready to flip the table over and cause an insane scene unless some modicum of customer appreciation and SERVICE started happening...NOW!
I think I scared poor Colin, who explained he's only following policies from the manager, who did come out and admit "this is the way do things here".
The turn around in this story that still earns Orso 3 stars was the 5-star food
that started to arrive. Although mostly a la carte and over priced, every dish was a
delicious gourmet work of art.
From the split pea soup, to the eclectic and really fresh salad, to my double cut thick grilled and perfectly spiced port chop, the spinach, fingerling potatoes, and even the cold bread...was mouth watering. Nice hearty portions, too.
Our friend Arthur, who ordered a pasta dish was not so fortunate. $27 for what was considered the "full size" portion...did not even qualify as appetizer size. Another friend who ordered the sea bass needed a microscope to SEE the bass!
So, it was hit and miss on portion size, service was a new low for us, even for NYC which is famous for it's snooty rudeness, and what we ordered was actually delicious. read more