Wow, who could imagine a worse experience while in NYC? To set the stage: We had a tour of 30 Rock and purchased a Prix Fixe Menu at Jupiter via the 30 Rock Tour booking.
We were told we'd get an OpenTable to pick the time of our dinner, that didn't happen. We decided to head over to Jupiter to work out a time for our dinner well in advance. The manager who was working in the morning said, come by anytime after 8pm, which worked great as we had the 30 Rock Tour and pictures of the Rockefeller Christmas Tree until about that time.
We arrived around 8:30, the matradee asked for our reservation and we explained the situation - he made several physical gestures that implied to both my wife and I that this was an issue. After some "drama" he said how many. I said the two of us.
He sat us in the mezzanine "outside" area, it's actually inside but outside of the main resturant on the mezzanine. Before we got comfortable we noticed that it was very chilly, we asked the matradee if we could please be moved.
Our waiter came over and filled our water glasses, we mentioned that we were trying to get moved - just to give him a heads-up.
We sat... and sat... and sat and finally we asked the waiter if we were going to be moved or would we be staying here - he said, doesn't look like you're moving. The matradee NEVER came and explained that they didn't have any inside seating and we couldn't move, he just ignored our request.
The waiter was nice, the Prix Fixe menu was shared with us, one of us ordered a glass of wine and then we ordered our meals, he informed us that one of the deserts was not available, which as you'd guess was the one we had both wanted.
We sat, and sat, and sat... with our coats (two layes of puffies), on and waited. The first course looked very nice/good but was rather bland without much flavor. The table next to us said, as they drank there red wine, that they've never experienced chilled red wine. They also had coats and scarves on.
The apps looked very good but had little flavor. The bruschetta bread was so hard I could hardly cut it. The Caesar, again, looked good however it had little flavor.
Our main course, pasta's, were similar - presentation looked good but neither had much flavor and sadly my noodles were not cooked long enough and were extremely tough.
Did I mention, we sat, and sat, and sat? Then when the dessert did come we were so cold from sitting in this ice box that we didn't try more than a bite.
It is really a shame that the matradee couldn't simply have said we have no other place at this time for you inside and let us make a decission maybe come back when it wasn't as busy instead he simply ignored the request. read more