OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

Continual and periodic outages with no assistance from the company. Despite paying for premium…read moreservices you will receive the bare minimum. If you have the option to choose another provider please do.

Great store with a great vibe! The team is knowledgeable, thorough, and always works hard to find…read morethe best deals. They make sure I get the most value out of my monthly budget without any pressure. Friendly, professional, and genuinely focused on helping customers. Highly recommend these guys!

I brought my mother, who is elderly and not tech savvy, into the store in her wheelchair to discuss…read moregetting a new phone. My mom has a very old flip phone. I also wanted to inquire about putting her phone on my bill so I only have to pay one bill. Upon entering the store we were greeted promptly. I explained to the employee what I was looking for and he was knowledgeable and helpful. He had a phone that was extremely simple and offered it to my mom. However, my mom declined because she doesn't like change and her phone still works, so that's fine. The employee gave us all the information we needed to know to put her on my account. So, in a nutshell, the Verizon employee was helpful, he was knowledgeable, he was patient with my mother even with her lack of understanding of technology. Next time I need to go into a Verizon store this is the one I will pick. Thank you :)

I've had a great experience with SimNet over the years. They were really the only option where I…read morelive when COVID forced me to work from home, and I was really grateful for them because other options could not deliver the speed necessary for zoom calls and other work-related tech needs. I didn't always love handling tech support via text but overall I found the tech support to be responsive and would stay with me after hours if needed to resolve an issue. Overall SimNet is a great option if you live in a rural area without access to major providers. Super friendly staff and reliable internet.

Started off great. Started having issues when they were transitioning to blazing hog. I failed my…read moremath class and all when we started having issues for 2-3 weeks. I was using everyone's hotspot in the house. Long story short we got the Blazing Hog device the last week of the billing cycle. Lady says she'd be willing to work with me and now today Blazing Hog is saying I have to pay in full. We never mind paying but my husband got laid off June 16 and I barely made it out of a high risk pregnancy and had post partum issues. I'm confused if my account is simnet wireless or blazing hog as she stated he said she can't work with me from blazing hog and if we don't pay today it gets disconnected. My husband gets unemployment and $232 ain't much before taxes. We have done our best and are. It doesn't go far when we're a family of six. Very disappointing. Have it to where we can pay partial in advance and the rest when it's due as another billing option for families please.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

Matt is awesome. Had a unusual situation with a 'phantom' beep in our house. A smoke detector or…read morecarbon monoxide alarm beep was going off in our house and nobody could locate the source of the beep. I had a few engineer friends and some fire fighters (under the guise of a courtesy smoke alarm check) come try to locate the source of the beep. Nobody could locate the source of the beep. When you got close the sound of the beep would move. I cut two holes in my attic floor in the locations I believed the beep was coming from, nothing. I called Matt and explained the situation. He indicated that he enjoys a challenge and would come to try to locate the source of the beep. When Matt arrived he was very friendly and professional. He first started going through areas of my house to eliminate areas in which the 'phantom' beep was not coming from. He like all the others before him, got to the area of the house where he thought the source of the 'phantom' beep was originating from. For a short time he was acknowledging how unusual the situation was and that the source of the 'phantom' beep was not where the sound of the beep was really at or seemed to be originating from. He was the first person, who had the experience to get down on their knees to try to hear a 'phantom' beep that appeared to be coming from the ceiling. When he was on his knees he quickly discovered the source of the 'phantom' beep was a 'low battery' beep from a carbon monoxide detector my wife had placed under a table and behind a bag of rags. My wife when asked about the 'phantom' beep for over a week, had denied any knowledge of what the source might be. My wife had forgotten that she had brought a carbon monoxide detector into the house and placed it under a table and behind a bag of rags. In a nut shell.... Matt was awesome and with his knowledge and experience remedied an exceptionally frustrating 'phantom' beep going off in our house. I would recommend Matt and Longhorn Smart Home Solutions to anyone who needs a person experienced with alarm and/or security services. Thanks Matt.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

We recently moved to a rural area, and could not get our usual internet service providers. We…read moredidn't want to deal with satellite internet since we've heard so many horror stories about it. Enter SOS Communication! They have been amazing to us. Setting up an appointment was easy, installation was easy, and we have service even during the most windy storms. Customer service whether through FB messenger or email is awesome. I ask a lot of stupid questions and need my hand held (I need confirmation and reassurance! I can't help it), and SOS always answers patiently. Pricey compared to the fiber service we had at our previous address but WORTH IT.

I wish I could say better but we literally are having internet connectivity issues more often than…read morewe have internet service. I feel like I am constantly on the phone with them trying to figure out what is wrong with the internet and why we have "No Internet Connection" MULTIPLE TIMES a month... as I sit here typing this we have no internet service and it's been up and down literally all week. So I called and our request has been escalated and we have to wait on a call back which could be 24 hours or more. Not getting a good value out of the service that's for sure. I'm very frustrated.

Not certain that "King" Rashad worked here but this gentleman is hero. I called the 800 number with…read morean issue: 2 accounts that should've been discontinued months ago. My Hero & King jumped in and saved the day! He fixed the problem immediately and reassured me that I had nothing to worry about. As I thanked him, I thought of my next issue. New services at my future residence. He sprung into action like Black Panther! Yasss, hunni! He has set everything up for me and I am the happiest person ever! Hella satisfied! He needs a raise and a clone! Thank y'all!

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

The tech. told me what was wrong in a timely fashion and had me with a New Computer within 24Hrs. I…read morerecommend this company to anyone in Austin who needs a refurbished computer or computer repair. The company has a flat rate and they have pick up and drop off available upon request. Edit - Delete

Love these folks. Were very efficient, professional and amazing! So grateful. Will always use them…read morefor my tech needs!

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!