We just moved and had to cancel service. They said that I had 3 old standard def converters on my account and would be charged $40 each, $120 for something I never had in my possession! They said it shows in their records that I went in and got them at the counter. I only have two tv's and they are HD and I used Tivo's that I purchased. They also showed my aunt on my account, really??? Will never use their service again. Good Riddance! Stay Away! read more

Suddenlink is one of the only two internet providers in my area. Suddenlink's service is terrible. We have to reset the modem every day, at least 3 times/ day. I never have reliable internet and the data is not unlimited. read more

Unfortunately Suddenlink is the only provider available in my complex. My internet is on and off all day. Without fail. And I've never had an internet provider that charges not only for speed but also how much data you get. Ridiculous, honestly. I'm a stay at home mom. We watch Netflix, listen to streaming music, and dad plays online video games. We use a ton of data. I can't wait until our lease is up just so I NEVER have to use this provider again. read more

Had an appointment today for installation. The appt time was from 8 am - 12 pm. The technician never called and never showed up. Spent 30 min on hold for them to tell me they did not have any idea why the technician did not show up and they did not know why they never called. Worthless company. Montgomery. TX read more

If you enjoy overinflated cable bill, standing in line to pay the bill for over one hour due to the lack of employees working, not being acknowledged when you enter or approach the desk for assistance--this is the cable company for you. read more

Since Altice took over Suddenlink ........... there technical support sucks, you wait on the phone forever ..... now 50 minutes and now answer yet!!!!! They are the fastest speed in my town, or I would find some one else!!!! read more

If you can choose someone else do it. They have been out to our home at least 10 times for numerous issues. We have had to call in probably 25 times. We've had the service for 4 months. Internet service unusable, TV boxes stop working, remote fails to work, sound out of sync etc. Every single week something new happens. When you ask for a supervisor they promise to call back but never do. The only reason we still have them is we have no other choice for high-speed internet or we would dump them in a second. read more

If I could give Suddenlink 0 stars I would. I have been trying to get new service connected for over 3 weeks now. They have sent at least 6 technicians to my house and my service still is not working. The customer service is by far the worst I ever dealt with. I've had appointments where they just didn't show up. If you have any other option on providers CHOOSE AMY OTHER COMPANY!!!!!! read more

Suddenlink is without question the worst company I have ever done business with. I cancelled the service in July of 2019 and paid off my balance. In August they charged my account $663.83 without my authorization. Now they claim I never closed the account - yet the $663.83 is for not returning their antiquated equipment - which I did and I have a receipt for it. They have outsourced their customer service department to a foreign country and I have held for literally hours every day without ever reaching a live customer service representative. This is a nightmare and I am going to have to sue them to get my money back. The bank is trying to help me. I fired them because their cable and wifi was constantly down. I paid over $200 a month for this service and it was so unreliable that I had to cancel it. Don't even think of signing up with this company. read more

All of these reviews are true. Suddenlink Communications is a joke when it comes to Customer Service. I have been paying for 1gig speed and only receiving ave 350 mbps for the past 8 weeks. The first customer service rep I talked to wanted me to call the manufacturer of the modem and solve my issue with them. I had to explain to her it does not work like that. After I told her to send a tech out, which seemed like trying to explain Calculus to a toddler, I was happy the conversation was over. 4 days later, the tech was great but told me the modem wasn't the issue and that it was from the controller in the street, so another tech will be sent out to fix. 4 days later, I get an email that the equipment was fixed. No one came out. My window faces the controller box on the street. I call customer service again, ask for a supervisor, apparently all supervisors are in meetings or they do not have supervisors. New guy comes on, I explain to him my findings. During this whole time period I am running internet speed tests and still only getting less than 300 mbps. New guy says everything is fine. I tell him, I have proof that nothing has been done and to not close the ticket. 15 minutes after the call, I get an email telling me that my problem has been resolved. NOTHING has been resolved. So much for having a Smart House. If you have a choice, go somewhere else. They make you pay for services they cannot deliver on. Go somewhere else. read more

We had our equipment installed yesterday, still no service. I was on the phone 2 1/2 hours, no one could help me. Still no service.

If you need cable or internet Suddenlink in Conroe should be your last choice. I got new TVs and the old boxes do not have a connection for the new type of cable. I went into the Conroe store to swap the boxes and they were out. They said come back. i went back the next week and they were changing over computer programs so could do nothing. Come back they said. I went back the next week and they were out. I asked for the Manager and was told she would come out. I waited 15 minutes and she never came out of her office. I made an appointment for someone to come to my home with the cable boxes. i took off work and Suddenlink was a no show. I scheduled a second appointment. Suddenlink was a no show. I called and was upset so they scheduled someone on Sunday so I would not have to take off work. Someone actually showed up but did not have the information I had given over three different times with the numbers and names of my current boxes. He had no equipment. He rescheduled with me standing there and told them exactly what I needed. Someone was scheduled to come on Monday night. Suddenlink was a no show. I called this morning and was told someone would come this afternoon with the boxes. A lady called a few minutes ago to see if I still needed anyone. No one can bring cable boxes. Now it is rescheduled for Thursday and for the eighth time gave the information about the cable boxes. In most areas, once you have Suddenlink installed it works fine. The problem is when you must deal with the incompetence of the Conroe store and the schedulers. The actual installation guys are fine. Avoid Suddenlink if you can because with the incompetent Conroe Suddenlink Store and the incompetent schedulers you will never get to the part of Suddenlink that works! read more

Worst cable company ever! The customer service agents are very rude and the supervisors are worst! They over charge you on your billing and add all these extra fees. HORRIBLE customer service! read more

I am writing while being on hold. My cable and internet both went out shortly after midnight this morning. This is an occurance that occurs rather frequently. The cable, when working, always freezes. With what we spend on their services, I expect better than this. Customer service is always good. The people that come out are usually rude. read more

Andreas was the technician. Was very prompt and very nice. Explained everything well. Good service

Terrible customer service. Hard to get a live person in Tech support. When you do get someone to come to your home to check on a problem, they tell you the problem is outside and they will send someone to fix it. Four weeks have passed and problem still exist. read more

Only choice here so the price is outrageous. Been with them 3 months and the bill has already increased $10 for "annual increase". Wish there was another option..... read more

Started with Suddenlink about a month ago. First installer neglected to install phone and ran off without even saying he was done. Told us to wait about an hour and then use the Suddenlink phone to call our cell phone to capture our new phone number. Duh! Didn't know there was no phone until after he left. Had to wait another week to get another tech rep who came and fixed things. He had some negative comments about the first tech's work. Then, all things were pretty good, save for the user-unfriendly remote and the weird scramble of channels. Nothing intuitive. Now we skip ahead to last Friday. Channel 11 (KHOU) is totally pixelated and unviewable. It was late on Friday and I figured that it would be resolved. It wasn't and we went all week with the problem. So Monday, I called the Suddenlink office and after being run through a program to solve issues, I finally got an agent. I explained the problem and after a few minutes where she was likely checking things, she finally explained that it was a TV station problem and it would be fixed when it is fixed. read more

Consumers beware. This company is the worst I have ever had the misfortune of working with before. Since I have already told my story to them seven times with no regard, I figured I would post my review here and hopefully save any new consumers the headache of working with these liars and misrepresenting thieves. From the beginning, before I even got the installation, the misrepresentation began. I was quoted pricing by a sales rep, and then when I got the estimated bill from the company it was way higher. I texted my rep back and told him that I did not want the premium services installed, because the pricing was much higher than what he had quoted. He confirmed back with me to let the tech know that we would only be installing the one gig Internet package, and the extended cable package, and the pricing would be $129 for both. When the tech got to my house and did the installation, he said he could not do this, so I had him call the office while he was at my house. He tried to use the story that they were independent contractors and could not match the price that the sales rep had given me, and that I would need to go directly through him to have to bill fixed. I texted my rep back that same day and asked him to please make the adjustments that we had spoken about prior to the installation and if he could get my bill fixed. This was right before Easter, so I figured I would give him a few days to respond in case he was on vacation. No response. I followed up again with him the following week, and sent him a reminder text to please follow up on the issue and get my bill fixed. No response. I sent him a third text and let him know that I did not want to have to go this route, but if I did not get a response I would cancel the entire service. No response. So I sent a final text and told him to have his people come and pull all their stuff out and that I was canceling their service because nobody could call me back. Surprise surprise but no response. I was exceptionally irritated by this time, And I decided to call the main office. I spoke to a woman on the phone for an hour which took my entire lunch at work, and they were supposed to have a supervisor call me back to deal with the problem. I'm pretty sure you can guess what happened next. I never got a callback. I then called back a week later again to the main office and told him I was tired of telling the story and I wanted to talk to a manager directly. He told me there was nothing in the system on what had happened, and I would need to tell him about it before he could get me to a manager. I was pissed, but went over the whole story again with him. The manager was surprisingly not in again, and I was told they would call me back within an hour to fix the situation. I made it very clear to the guy that I expected a call back this time because nobody had called me back, and I had been trying to get the situation rectified for nearly 2 months by this point. He promised they would call me back this time. As usual, no response back. Then they sent a bill saying I was past due, and cut off my service. I had told them each time I was talking to them that I would be willing to pay the bill at the price I agreed to, but I would not pay for the services that were not supposed to ever have been installed, that was on them, and I had everything in writing to back up my story. Now they are saying that unless I pay my bill at the higher price that they wanted me to pay even though they were the ones that screwed up and installed all the stuff that I told them I didn't want, that they would not be willing to open the account and look at it at all. I told them I would be making a complaint with the Department of consumer affairs, and that I would not pay for services I never authorized to be installed. And again let me reiterate, I have all the stuff in writing, and they still will not honor it. BUYERS BEWARE. read more

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The internet sucks drops out about 3 times a week or more the tv stations loose sound the techs can't fix the problem. The data cap is bullshit they never had one then in the middle of the month I got a message and called to find out they had a data cap. They said they always did but I always used a lot more data and never got shut off before. Avoid them like the plague if you can they hold a monopoly everywhere. I would take the pony express over them if I had a choice. read more

options are ok, customer service stinks. They make it hard to get a live person on the phone, sending you through a revolving loop until you scream.....or just give up. read more

If I could give a negative star I would. Customer for over 15 years and can't use internet daily. Takes 5+ minutes to ever get to an actual person on the phone and then they want my pin from my bill which happens to be paperless so I cannot log in online to get it because........ our internet never works. And although entire neighborhood has had issues for 3+ weeks, they tell me it must be my equipment as they are not showing any issues. BS!! I would recommend getting an old AOL dial up disk before SuddenCrap! read more

By far the worst internet service provider I have ever had in my life. You pay high prices for mediocre service and their customer service is horrible. Tech support has no clue what is going on or how to fix everything. They changed the email on my account and I couldn't change it back so I had to call them to change it. The woman had a difficult time understanding my request to change my email. She ended up screwing up my account and I had to reregister even though I have had the same account for over two years. Internet goes down every time it rains. When you call to report an outage (there's no other way to do it) they'll tell you that it's you and your equipment and you need to purchase new equipment. They never admit it is their crap service. Unfortunately, there are very limited options in this area and they know it so they just don't care about improving. Seriously considering moving just so I don't have to deal with them anymore. read more

Awful experience with Suddenlink over the past 3 years. They are way over priced for the services they provide. They set me up for automatic payments & drafted my bank account $565.26 without my permission. I would choose any other provider but them if possible. They continuously delete channels & increase their prices. Poor poor company. read more

Suddenlink is absolutely the worst customer service! They tell you setup ezpay and then it takes over a month for their system to accept your card then bill you a late fee. Try and get the late fee waved and their like sorry nothing we an do, horrible company so terrible!! Wish there was a negative star!! read more

Avoid Suddenlink like the plague it is or else you will regret it for the rest of your life! Wish I could choose negative (not even zero) stars. Words fail me when trying to describe how bad Suddenlink is. I used their internet for 1 week (North Texas area) and had 3 outages in that period. I canceled their services after using them for 1 week. Yet, despite returning all of the equipment and having a receipt for the same, I continued to receive texts and emails for charges months after the account had been closed. And every time I called their customer service, I was told that the charges are in error but there is nothing they can do to remove them from the account- and I was bounced around between Customer Service, Billing, Loyalty, Disconnection and Collection services. read more

Suddenlink only provider in the Conroe Tx area other than satellite services and HELL NO to that! Unfortunately after only one week SuddenLink (SortaLink as some have described it) I am now having internet connectivity issues. 89 ms Ping, .98 Mbps download and 1.89 Mbps upload. I think I will just hook up a phone line and try using an old modem! Also while looking at my bill I find out that I am paying for all the pay channels yet only getting Starz West! Call Product support for assistance; might as well have went ahead and finished my electronics engineering degree so I could get a job like theirs! Making me do their troubleshooting! " With an Ethernet cable hook up your computer to the modem direct." Hey Bozo, you do realize that this is the age of wireless internet, and my computer may be in an entirely different part of the house? Common sense appears to have eluded the boy. In an attempt to appease the internet gods I grab my laptop from the desk after unhitching it from it's USB/Display cable/speaker system/power supply and head for the living room where said modem resides. Before I get there Mr Product Support tells me he has found the problem, no need for the computer hookup! It appears to be my modem. I tell him about the TV channel issue. He proceeds to do his diagnostic wizardry only to find that the system is programmed for these channels but it won't work. Has me get into the Tivo box parameters and note certain info. Still no avail. Definitely gonna need a technician to come out and repair. NOW for the even better part! He tells me that if they find a cable issue after the modem that we will pay a $60 fee for repairing it. Hey dippy, you just installed this system 1 week ago, how in the hell did something go wrong with the cables in one week? Or maybe your installation tech SUCKS because he should have thoroughly checked it before signing off on it. I mean, Hell, he could have verified all channels, especially pay channels! No, he's in too much of a hurry; off to the next dumb b@$t@rd who is stupid enough or, like myself, is at the hands of the only cable system in the area. And has had enough of the satellite system providers to just say NO!! read more

PLEASE DO NOT select Suddenlink as your cable provider. I am a new customer. They've sent two techs to my home. Neither brought the correct equipment. I personally went to their outlet to get the equipment. I not have all but one TV working. They think the equipment for the last one is faulty. They want to charge me $60 to send out a tech to swap out the faulty box. They refuse to waive the $60 charge unless I agree to opt for their $7 per month insurance policy (to insure THEIR faulty equipment???). read more

Worst. Internet. Service. EVER! Constantly have to drive to Houston just so I can finish homework or attend online seminars. Internet rarely works, and when it DOES work, it's so slow you can't even open Suddenlink's own webpage. Not worth the money or hassle. Looking for alternative service in my area. read more

i would give zero stars if i could. DO NOT SIGN UP WITH SUDDENLINK! We had to move and after standing in line for 30 minutes to return our equipment on 6/26 I was told we were already charged next months full amount because "the billing cycle starts over again on 6/22 and do NOT pro-rate." How RIDICULOUS to charge someone a full month of services that were only used for 4 days. We will definitely be going with another provider for cable/internet services at our new residence because of this. to make matters worse, our "on demand" feature hardly ever worked and would have to be re-booted daily. Our wifi would also go out about once a week and we would have to reboot that as well. too much $$ for too little service! DO NOT USE SUDDENLINK!! read more

You can't ever talk to anyone to address your problem. There automated phone system sucks.

I would leave no stars... horrible customer service, obviously not local hometown service like they used to advertise. Been a customer for 12 years but that means nothing. The people on the phone are just reading scripts, after you go through the lengthy automated wait time to speak to someone. Prices have steadily gone up for my same service...$155 a month to $190 just this year. Not sure why when you obviously saved to outsource customer service. Guess I need to look into satilite service. read more

I've had Suddenlink for as long as they have been in existence. Excellent service and reliability! I've had others and switched back to Suddenlink. No contract and they aren't satellite. read more

I'm a disabled veteran living on a small Pension. In August 2017 shortly after getting internet service, i sent back there modem and verified that they had received it; they had, in september 2017. The lady said it would be removed from my account. Today, August 2018, I got my bill. It that has an increase on it, First change in my bill, so i called to find out what for. I'm told it's for a modem rental and service fee increases. I told the lady that I don't have one of your modem. She confirmed that it was returned in Sep 2017 and that i have been paying for it the whole time. She then transfers me to the supervisor for a refund. He explained to me that their police only allow a 30 day refund but he can authorize 90 days for me. Well what about the other 10 months? No sorry! He told me where to find their policy to that effect. Most every review you read on this company has to do with them charging incorrectly and people fighting to get there money back. So i was not surprised on them having a policy like this. I was surprised by, how this can be a A+ rated business with BBB!? 1 positive review out of 179 reviews. It's because of their Business size to complaint ratio. Only way to change this company's Business practices, Is more people need to write a review on their issues with them. Not giving me my money back for something that i returned properly is flat out STEALING! read more

I have been with Suddenlink for only two months and the problems are stacking. I have already had 3 different modems from them due to technical failures. I have had multiple service visits by them. Keep in mind, if you don't pay for Safe Guard ($5 a month) they will charge you $50 for every technician visit you get. I'm not sure, but paying them to fix what you are already paying for sounds like buying a ticket to a theme park and then paying to have the roller coaster fixed too. In the local office, most of the people working there are friendly, except for one. During my visit, she was more interested in messaging people on her phone than she was helping the customers in the office. She will combat everything you tell her. She will also start yelling and walk away from you if you have made a valid point. Her name is Hope. The technicians that have come to the apartment are friendly, but they don't tell you or show you the work or repair they are doing. When I asked for proof of repair and an itemized bill, Suddenlink could not produce either. By law, if a company cannot provide these things for service rendered, then they cannot bill you. Suddenlink told me that I was responsible for all repair being done to the apartment building because I am renting an apartment there. After some investigating, I have found that if any repair is needed to an apartment building, the repair costs need to be addressed with the building owners, and not the tenants. Be forewarned, if you need interent and live in an older apartment, Suddenlink will try to charge you for ALL repairs. I did inform them, I had to report this to the FCC, and an investigation will be started if the issue is not resolved. Within the hour, a field agent called me to say the charges were reversed for the service calls. I will be moving soon, and will have the fun of fighting a different internet provider. In all honesty, I'm not looking forward to it. read more

I would give them 0 stars if I could. I've been trying to get a new modem provisioned for my account. I called the first time and the tech went through the steps and said it would be ready in 30 minutes. 30 minutes later I was still without internet. Called back and the new tech said the last tech did it wrong and it would be ready in 30 minutes. Called back in 30 minutes when it still wasn't working. They couldn't figure it out and I was in a hurry so I had them re-provision the old modem. They thought maybe it was my modem. So, I went out and bought a new modem. Called back on a different day. Tech went through the steps and said it would work in 30 minutes. 30 minutes later I called back and they were closed. They didn't open again for 3 days. So, I had no internet for 3 days. Called back on Monday and they said the tech did it wrong. Promised it would be ready in 2 hours. 2 hours later it wasn't working still....and they were closed. So, now it's been 5 days and still no internet. The "worst" part is that every call takes at least 40 minutes to reach a tech. I've literally been on hold or on a call with them for 5 hours trying to get this fixed...and it's a SIMPLE thing. I've done it a lot of times in the past with Time Warner...no problem (and I don't even like Time Warner). read more

For over 20 years I've used AT&T for Internet and cable with no problems. Having moved several times in that 20 years to reestablish service, again, no problems. Now I've moved to a location where I have no other option than to use Suddenlink. I've had service for two months and it's been constant problems with outages resetting the router multiple phone calls with customer service which is an absolute freaking joke. This is the worst GD service I've ever seen in my life for Internet and cable and I'm stuck and can't get any other service here. I have to work from home at least 1 to 2 days a week, I have to be on the Internet to for video conference and it's absolutely pointless to even attempt without problems... the slowest download speed I've ever seen in my life for what I pay. I'm so mad I could spit teeth this is ridiculous. What an absolute joke you are Suddenlink...an absolute total joke!!!? read more

This is the worst company to deal with ever. We pay $190. a month just for internet. It times out at least 15 times a day on a good day. When we get fed up and call they say every thing looks good in your area. I work from home and they do not value my time at all. I'm ready to move out of Conroe to get other coverage. It's not that the service people aren't, it's that they don't fix the problem. GinT read more

Wow - what does a person have to do to get this company to respond? I have been waiting for nine days to get a response from the company about service (that they told me would be "within a couple of days". I have called the 1-800 number three times and they keep telling me to wait a few more days. I'm not impressed with this company or their customer service. read more

Internet went down in July, tried to set multiple appointments to have a tech come out. Couldn't get an appointment because of outages. FINALLY get an appointment in AUGUST! First appointment, tech doesn't show, given credit on service call, second appointment, tech doesn't show, finally shows up for the THIRD appointment. Router was fried, which we already knew. TWO MONTHS with NO INTERNET, bill was paid even while we had no service. We were told a credit would be issued AFTER service was restored. Still waiting on that credit going on THREE MONTHS!! Every time we call it's a new person telling us they will look into it and call us back, still waiting on those calls. My husband has been hung up on, told the service call credit was all we were getting, and that we have to keep paying while it's being processed. SERIOUSLY? WE WENT FOR TWO MONTHS WITH ZERO SERVICE BECAUSE YOU COULDN'T SCHEDULE AN APPOINTMENT DURING AN OUTAGE AND YOU COULDN'T ISSUE A CREDIT UNTIL SERVICE WAS RESTORED. THEN MY HUSBAND MISSED THREE DAYS OF WORK WAITING ON YOU TO GET TO US. WHERE IS MY CREDIT????? read more