Absolutely the worst cable internet company I have ever dealt with (prior military, so I've dealt with a lot, all over the world. Even the Germans were better, and I could barely make myself understood on the phone with those guys). The latest stupidity involves speed upgrades. During the Dec-Jan pay cycle for most users, Suddenlink gave everyone a free bump in speed. Sounds great, but Suddenlink, being a small crappy company that can't handle the volume of service it has taken on, has been capping users on internet usage for quite a while. Their meters have always been nebulous. With the sudden bump in speed, the metering went right out the window. Many customers posting on forums reported being billed for over-usage. Personally, my "usage" suddenly doubled. Suddenlink's response to THEIR technology issue? YOU must have used too much internet. Right, my usage suddenly doubled. Whatever. I am the big internet user in my family, working on video projects that require heavy uploads and downloads to and from my editor and graphics guy. Yet, during the period where it doubled, I did NO video projects at all. For most of that month, I wasn't even in the USA. I need high speed internet. DSL and Satellite just don't fit the bill. Cable should be the way to go, but our little slice of America is stuck with Suddenlink. How do we get rid of them so that Comcast can move in? read more

How can you be the sole cable network in Houston and not have the Rockets or Astros?!! Screw suddenlink. The prices are fair if you're not a sports fan, so they get one star for that. read more

I absolutely HATE that you cannot get to a live person for assistance when needed. Drives me insane. Their product is top shelf - lightening fast, very reliable internet and the cable package is great. BUT YOU CANNOT SPEAK TO A PERSON. EVER. read more

Bad customer service. Took several months to come and bury my cable line. Only redeeming quality was when they sent a subcontractor to fix the shoddy install that the initial guy did. read more

If you have another option, I would do it. I don't, so here we are. I have only been to the store on Loop 336 (Conroe Tx.) one time. The service was fine, no complaint. My issue is the cost, continuous bill increases, and frequent drops of internet service. (As a baseline, I used to use Dish TV and Comcast Internet.) My current service level includes Internet 400 and "Value" level for TV. I have 4 Tivo minis and the Tivo HD/DVR. My services have not changed since June 2018 when I first signed up. My most recent bill was $224.07 (Statement Date 3-22-20). First off, Tivos are old technology. I was shocked when they told me in 2018 that this was the hardware they used. Suddenlink does offer upgraded hardware now, but it would only increase my bill. I believe it is called Altice One. When talking to customer service, they said my monthly bill would actually go up. Then why switch? Same service for more money??? I'll pass... Bill increases: They happen often. Again, as a point of reference, my last bill was $224.07. My bill from 12 months ago (4-25-19) was $191.38. If my math is correct, that is an increase of $32.00+ or 17%. (I didn't get a 17% raise, but they are collecting 17% more.) When I originally signed up, my bill was about $130. (New customer discounted billing...) As I look over the last several months, the total bill has not been the same. Prices change, fees get added, fees are not billed, etc. Just don't expect them to bill you a constant amount each month. I really liked it when they added a "Network Enhancement Fee" of $3.50. I can tell you, nothing has been enhanced!!! Bottom line, expect constant bill increases. Remember, they give discounts to the new customers, not the folks that have been with them. But, I guess it's like that with all the Internet and TV providers. Internet Reliability: Leaves a lot to be desired. Recently, I've been working from home which has really enhanced the reality that their reliability is not there. I would estimate that the internet drops 3 to 4 times a day for 10 to 15 minutes each time. (I wonder if they would consider a partial refund??? I know, that's not going to happen...) Compared to Comcast, Suddenlink is far below that bar. The real big issue is when storms blow through and their system goes down. (Power outage maybe?) Anyway, their system is very slow to re-boot. In fact, on one occasion, it took 3 days for them to get their system back up. ("Network Enhancement Fee"???) I called several times and was always told their system was fine and I needed to re-boot my modem. I'm not new to networking issues...I knew it wasn't my system or hardware. But, that is the script they were given to tell customers. Any refund offered...of course not. In addition to the lack of reliability, the "offered" speed has never been achieved. I have top of the line equipment, which I purchased, but get nowhere near the 400 mps speed I'm paying for. The best recorded speed I've gotten is 230 mps. Summary: Stay away if you have any other options. Their bill increases are frequent, speeds are not as advertised and the reliability is below that of Comcast (my point of comparison). Unless you get the Altice One, their technology is 30 to 40 years old. ("Network Enhancement Fee"???) What exactly are they enhancing...??? Good Luck!! read more

Worst customer service ever. RUDE PEOPLE! Would not discuss real issues, just lept feeding me the company line, and argued about facts. They could obviously care less!! If there are ANY other options, I suggest using them. Anyone but SeldomLink! read more

Absolutely the sorriest internet provider. Gave me poor equipment, told me a tech could come by and help the same day so I called and went through 3 people, none of which can speak English. read more

This company is the worst I have ever had to deal with in my 53 years. No internet for 4 days. No call no show for scheduled appointment. Getting a hold of them is impossible and when you do they tell you they have no way to contact technician. Waited up till 10 at night because they said he would be coming. What a sucker I am. read more

If you move to a complex that only offers Suddenlink don't move in. Channel selection sucks. Every three or four hours the t.v freezes for couple of minutes. If you have questions about what channel an event is on,good luck trying to reach someone. read more

This company is a JOKE !!! A turd has more worth cause it still serves a purpose ....... please people don't waste one cent with this worthless excuse for a service provider, we have had this joke for two weeks and we have already been billed twice and the trash they call equipment has not worked once and after headache causing phone calls with their incompetent employees THEY STILL CAN'T GET IT REPAIRED !!!! Every department of this scrappy company is incompetent !! XFINITY CAN'T WAIT TILL YOU CAN SERVICE OUR AREA ........ I gave them one star cause the app won't allow me to give them a negative or no star at all ........... read more

Very unprofessional I called about when internet service would be available, because a surveyor came to survey the area. He told us the internet would be available around 6 months. So I called they told me your area is unserviceable and hung up on me. read more

They need to have an option for zero stars. My boyfriend and I just recently moved into a house and called them the day we moved in. We have had several technicians come out and none of them had done anything. It's a brand new house so they would have to connect it from start to finish. Here we are two months later with no WiFi or cable. They were supposed to come but sometimes they never do. When they do we never receive a call or text before hand like they're supposed to do. Conroe needs more places with internet so that we aren't stuck with this horrible company. Absolutely terrible. The office people need to find other jobs if they can't respect people. Customer service is terrible. read more

I've been renting the same dvr box for years , I have no sound , customer support says it's probably the box or it could be from the pole but I need to return the box to the store myself ,this wasn't even in the contract I signed , it's been so many years , an I expected to climb the pole too ? I hate this company ! read more

I have been a customer with Suddenlink for several years. Their internet is the fastest in our area but their customer service is non existent. they put you in a computer generated cycle that gets no one to respond. leave a call back number and no one calls you back. make and appointment and no one calls you back. Their customer service is a black hole that absorbs your energy with no results. How do they stay in business is a mystery. Sure must save money on customer service as you can not modify, cancel or get billing info. read more

Terrible service, wait 3-5 hrs on a phone just to have the phone hang up on you! Took over 2 an half weeks to get service paid up front and now a technician broke my backyard gate door! Worse service an no one has still called me back for any apology or to help with the gate door. read more

How can they add "safeguard" services, with new charges, to my account without my approval? Also, how can they charge $80 for a service call that never happened? I'm beginning to doubt my decision to use this company for internet and tv services!! To make matters worse I called in to speak with someone about this twice, and both times got disconnected, after being on hold for 20 minutes and they never called me back. What's with these guys? Terrible!! Stay away! read more

I am currently on hold with Suddenlink for about 40 minutes. This is the 4th time in two days trying to get my service corrected. We ordered a telephone line installed, upgrade to internet and Cable TV last month. They "installed" it Monday, but the job was botched. The Cable TV was not installed and as far as I know the phone line was not either. It certainly was not tested with a lineset to verify it was working. It took the technician 2.5 hours to install the new modem for our upgrade to the internet from 100 Mbits to 300Mbits. Unfortunately, it was botched several times. Not only did the technician not install it properly, but managed to disconnect two tenants in the process. To top it off, the speed of the new modem is still 100 Mbits. I confirmed this with a speedtest moments after the tech left, but no one answered the phones at Suddenlink. Not the two 800 numbers or the local business office in Tyler. Unbelievable. I called the next day and got another technician scheduled for Thursday from 10AM to 8PM. Needless to say, they didn't show; I called Suddenlink that day and they indicated a tech was in the area and would be at my place at 5:45PM. They said they would call first; they didn't call and never showed. I waited until 7 PM and left. I have called twice today because the first time I got disconnected by Michael (who I recognized as the one who helped me before). Please declare bankruptcy and let another company take over your business; you are incompetent. read more

Where to even begin.... Our request was simple...so we thought. We were just switching from Business to Residential. The rep on the phone told us all we had to do was cancel our existing service and call the day it was set to disconnect...which landed on a Saturday. He forgot to mention that they don't do new services on Saturday and Sunday (strike one). I call back on Monday requesting for new service and the rep on the phone was honest and told me I should request for new service on their site because of their promos (that was a plus) and I did that. Everything after just goes downhill after that... Signed up for new service online and I get a confirmation email that a technician will come out the following day from 11am-2pm but my wife and I both work from home and cannot wait till Tuesday so I can to see if we can get it done the same day. The rep says someone will come by before 5pm but sure enough, no one does. I call the next day (Tuesday) to verify the initial confirmation email and no one seems to know what I'm talking about. I call a rep and somehow, the call drops...I call again and talk to a different rep and the call drops again. No one calls back so I take to the online chat and tell them my story...simple change from Business to Residential request and that I don't even need their modem, I have my own so I don't even need a technician to come out but they insist that someone comes out. After a mess and them taking 5 minutes to answer me via chat for every response, they finally come back to tell me that the technician is on their way and will arrive in 15 minutes and they will call me when they're on their way. As you guessed it, no one calls and two hours pass. I get on the chat support again because their phone service is trash, and they tell me that the next available time is on Thursday and that's the earliest time they have.... I ask the rep to, "LET ME SPEAK TO YOUR MANAGER" (Karen mode and all) and she transfers me to him. The rep gets on and just says that there's nothing they can do and just tries to dodge me and tells me that they can confirm me for Thursday first thing. I ask the rep to assure me that the confirmation email that I get will actually happen and that they're not just sending those just to look cool and it will actually happen. He dodges me again and just tells me that I will be getting an email shortly...I tell him that its a shame that he could not even confirm that the whole event will not repeat itself and I told him I was disappointed that he let his ego get the best of him instead of trying to help the customer and ensuring them the best customer service. I run three different business' and saying that you will do something and actually do it is big! If you're sending out confirmation emails to people saying you'll do something, you better make it happen. If you cannot make it, let them know ahead of time instead of wasting their time. A company's reputation means a lot now-a-days and all it takes is one bad review to tarnish your reputation. The worst part of it is that the rep (manager BTW) did not seem to care about me leaving a review. This tells me that the company culture is bad and they're used to providing this type of service. If there's someone reading this from Suddenlink, I hope you don't represent what that manager represents and I hope you do what's truly best for the customer. read more

The worst voice command service the worst app service and the worst disconnect service,It is making me pay for 15 days of service that I will not be using it because you can only cancel at the end of your service date. Another thing that is wrong with this company they make you have a phone line which we have never used. I would strongly advise people to do their research on Suddenlink before connecting services with them. I'm giving them a one star because I have to but it looks like they already have a one star! read more

If I could give a 0 I would. This is the worst cable service in the world. I've made numerous calls. I had over 5 technicians to come to my home! they don't know what the hell they're doing. 1 was on his cellphone making plans for the night. 2 didn't know how to hook up my internet! I was told I would get a $100 gift card when signing up. I never received that! and I never been late or missed a payment. My cable box went out right before Memorial Holiday /my family gathering we had to move everything to another relative home. I had a bundle package... last week I went to use my home phone it was disconnected, my bill isn't due until 8/23. Oh! I can only use my internet/laptop sitting on the end of my sofa ( yes! in one spot) because these sorry technicians again can't figure out what the problem is. Today my appointment was between 8-12 here it is 3:04 and there's no call from the technicians nor dispatch. I know I'm being PUNK'D .... this cannot be a real company. Please do not waste your money. I can't tell you how many people at Suddenlink I spoke to. This has truly been a nightmare. read more

I moved when covid 19 was staring to close companies, so I could return there WiFi box because they were closed, come the may 17 two days after some companies were allowed to open they charge me $100 dollars for the WiFi box with out a call or email. What's even worse I'm not working and relying on unemployment and all my bill really tight, they basically have taken food away from my family and knocked me negative. read more

WiFi service is horrible! All of my equipment is more than substantial and service constantly gets dropped

They are the worst at service and their customer service makes calling the toll road look like fun. They are just the worst in the industry and avoid using them at all costs. read more

My husband and I can't express how much we appreciated all the assistance given to us from Bailey and Christy, these ladies both went above and beyond numerous times getting our account corrected. They work at the office in Conroe, Texas. They were knowledgeable, always welcoming and strive to help us resolve the incompetence infringed upon us from there co workers who over charged us and couldn't seem to correct their error, the numerous phone calls and agents,was completely ridiculous, It was a complete nightmare from the telephone agents.They were ineffective,deceptive and incompetent except one final agent that Bailey spoke with Alex between them they resolved and unraveled the mess . .Suddenlink should strive to have more agents like the ladies in Conroe, and the one telephone agent Alex. They are an asset and should be appreciated for all they do for customers like my husband and I. read more

Sudden Link is installing optic cable in the Gleneagle subdivision off of Hwy 242 Initially I was excited about the instillation, I am currently a Consolidated customer, because optic is suppose to be the best Unfortunately they have gotten off to a bad start with their instillation They places a DOOR HANGER on my front door alerting me to installation with a phone no. for any question I might have Called the no. three times and let it ring a minimum of twenty times There was no answer I wanted to let them know that I had caught the workmen. who do not speak English digging a trench a cross my back yard approximately 6 ft out of the utility easement and to make matters worse they were placing the cable box in such a way to make it impossible for me to get my lawn mower into my back yard The next issue I had was they cut my existing cable line which they did fix I finally was able to speak to Chris who works for the subcontractor that Sudden Link hires to do the work He informed me that the plan for the laying of cable in our neighborhood had been designed by Sudden Link engineers and there was no way to contact them I could have done a better job without an engineering degree I'm a member of NEXTDOOR and people are really complaining I'm retired so I am able to stay on top of what is going on and resolve my issues I feel sorry for those who work and then come home to find a mess in their back yards not to mention a cable box place in front of their entry gate into their back yard I went to the BBB and for the life of me I can't understand how they could give a A+ rating to Sudden Link with over 2900 complaints The complainants were even asking the same question to the BBB They were complaining about billing, customer service, slow technical service faulty equipment technicians not showing up for service calls Actually with all the money that Sudden Link has spent on the instillation in the neighborhood I don't think they are going to get a lot of customers And now with Yelp and NEXTDOOR to help the consumer their just digging their own grave GET It has been 9 months since I posted my first review I have a orange cable sticking up from the ground read more

Since we only get 2 providers where we just moved we decided to give Suddenlink a chance! I picked our bundle set up a installation date and we were all excited to be getting internet. No one ever showed up to do our installation. They gave me a time frame of 2-4 got a call around 3 that my technician was on the way and they NEVER showed up. An hour later I called and they told me since it was past my time frame they were going to reschedule my installation!! I was very upset this was such an inconvenience I had other stuff to do and put everything on hold. When I asked to speak to a manager I was transferred to a sales agent who said she was going to try and get a rush on the installation and was very apologetic. The lady said that the technician said that he came to my house and no one was home!! I never heard a knock or my doorbell ring!! The sales agent said she had emailed her manager and would call me back to see when and where the technician was at. I NEVER received a call back from ANYONE at Suddenlink another hour went by and still no call. If I had a hard time with them just doing the installation I would hate to see what there service is like with existing customers!!! I only gave them a star because I can't do ZERO stars!! read more

I will give no stars for this company. It's service is not customer friendly and the people that work there are very disrespectful. They have charged me for service they have not supplied and when the guys came to retrieve my cable box not only could either one speak English, but never gave me a receipt for it. I'm getting rid of them and going with consolidated. I'm getting more service for the same price. With suddenlink I have had nothing but problems. read more

Absolutely horrible. I wouldn't even give them one star. I cannot tell you how many times I've considered giving up internet and cable because there's no other option than suddenlink. They are absolutely horrible read more

Please somebody stop these people. My plan was $115 than my bill turned out to be $126 than $144 than $158 than last statement was $177 bunch of other fees added that wasn't there before and when you call they don't answer 1 hour ( if you select billing or cancel option ) however if you choose add service or new customer they answer immediately. What an unethical customer service. Than when you talk to a person who is in charge of billing they DON'T correct anything ever but they will say we have a promotion next month call back on 1st to get that (hoping that you will forget which most of us do and they count on that ) Bad, bad people they are. only if you are lucky to get a hold on to someone finally and say I want to cancel everything than they give you a plan that wasn't existed till that point. This company is worst with evil customer service/sales strategies and this is not how an honorable business should operate on my opinion. If any of you who runs Suddenlink reading this, SHAME ON YOU... read more

Not sure if I'm writing this in the right place (several different places it could be), but I wanted to give a shout-out to John Mercado, the tech who installed my Suddenlink service. I have a very oddly configured TV and shelf on the wall and he went above and beyond duty making sure the cords didn't show. Plus, everything works perfectly and he put all the Consolidated equipment I needed to return from the living room and all 3 bedrooms nicely into one little area. Great guy and fantastic tech! read more

Suddenlink SUCKS. Paying full price for services and not getting service. I have been fighting with them for months and not getting anywhere. Keep getting the run around. They won't compensate my bill until the issue is fixed but they won't fix it. There are limbs growing into the lines and they say it is Cleco responsibility to cut the limbs. Cleco at first said it's not their responsibility that it was suddenlink responsibility. Now suddenlink says it is mine and I should hire a tree service to come cut them. I'm already paying for cable and internet that I'm not getting and then they want me to hire someone to cut limbs. I don't think so. Them and Cleco should have been doing their jobs in the first place and keeping lines clear. Now Cleco say it's my responsibility. But yet they say don't cut limbs around lines. DO YOUR JOBS. read more

This has been worse than getting a tooth pulled, All I needed was to exchange my Mini Tivo box and it has been almost impossible along with suddenlink denying the "We Promise" credit for late service and/or out of service for more than 24 hours. Customer service was one of the worst that I have encountered. There was really no customer service that was of value. I really feel as they place no value on my time after I spend a great deal with them. I hope I have better service with the next company. read more

The reviews don't lie, they are the worst of the worst. We chose them for internet service, and they installed a brand new modem, did not show us that the internet was working, provided password and left. The internet never worked. So i spent 27 minutes on hold for technical support directly after install, and they determined we had a bad modem. They told me to bring it to the store to exchange. I scoffed at that notion, then they said they could have a technician out in 4 days! I almost thought they were joking. I called sales again afterwards because ironically they can pick up a call in 30 seconds when you want to buy something, but employee ID 6F8 refused to escalate my request or provide any support either. They are worse than the used car salesmen of the 80s we all learned to run from. Should you choose to go with Suddenlink because you simply have no other options kind of like us, at least brace yourself for some of the worst customer service and after sales treatment you have endured in a long time, if not ever. Good luck. read more

Set up an appt to have internet installed. Given the times of 11-2. Received a text at 10AM saying the tech is on his way. My reaction, "sweet". Three and half hours later, still no tech. Called and an automatic message states our tech will be there between 115 - 235. Now they go extending the time without checking is this works with me. If I say 11-2, then I have something to do after 2. And don't text saying the tech is on there way when actually they are not. My time is valuable too. read more

The one stars you folks read in the Yelp assessment are no joke. Folks are dissatisfied because it's one of the most expensive services relative to wi-fi, but also one of the worst. If it were free, then all of the down time (outages) might be worth it, but even free it's a poor service. I don't hesitate when I say we have outages most every day. When considering a home or apartment, it is highly recommended that if Suddenlink is the only service, you consider not renting or owning there unless wi-fi is unimportant to you. We have joked that Suddenlink are no better than burglars because they come into your home and steal. If it's not burglary, it's very close. Completely unethical company. read more

Worst service I have ever had in my life. No internet coming out the box. We called them and set up appointments 4 times and no show. We wasted a complete day each time waiting on them to show. Also we explained to them we work from home and need the internet but they do not care. Save your time and money and go somewhere else. Trust me. read more

We wanted to switch from consolidated to Suddenlink so agreed to a package over the phone,appointment was set for a Monday between 8am -12pm,,12:30 pm nobody showed up or called,we decided to call and find out what was going on and the lady said tech was running late not sure what time he was going to be done,rescheduled for Wednesday 10am -12pm and because they didn't make it on Monday the lady said she will make sure they show up on time. 1:30 pm nobody showed up or called again,at this point I told my wife to forget about them but she decided to call and find out if they were still coming they said the technician had vehicle problems and if we wanted to reschedule for Friday this time was going to be 100% guaranteed,made the appointment and same thing nobody showed up and till this day nobody from Suddenlink has called us,it's been over 20 days already,my advice stay away from Suddenlink they are not professionals at all. read more

Suddenlink provides horrible service & their "customer service" is equally inept. I have their whole package....internet, TV & residential phone. There has never been a credit on my bill for the numerous times my service is OUT. I have requested a supervisor, only to be told that they are "in meetings" & will return my call. Still waiting! This has gone on for months. I have had their techs come to replace &/or repair the equipment, only to have the same issues within days, if not hours, of them leaving. I am in the market for a new provider. Be prepared, if you choose this company, you too, could be writing a similar review. read more

Suddenlink service in the Plantation subdivision has been horrible the last month. There have been outages every weekend for the last 5 weeks and we still do not have service restored as of Tuesday 5/28/19 at noon. Don't waste your time contacting them for service or technical. read more

This place is crap. How they are still in business I'll never know but I'm thinking about applying for CEO. Worst customer service, even their sales team won't answer calls, texts or returns. Everyone on the phone is so clueless, it's a different story every time. Please God someone else service Conroe. read more