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    23 hours ago

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    Ask the Community - Optimum

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    Optimum-Conroe

    Optimum-Conroe

    (220 reviews)

    Suddenlink Communications was extremely difficult with technical support! The automated system was…read morea terror, excessively long wait times, no resolution, etc. Heck, it took 5months for Suddenlink Communications to bury the cable flapping in the wind with each gentle evening breeze. Throughout the usual elevator music playing as I waited 10+ minutes, the call was interrupted by the standard automated urging to visit a website for help instead. (NO. I NEED HUMAN HELP HOMIE.) This process happened four times over a 2-day span. I fully anticipated the entire process, you know the call-for-tech-support-but-you-end-up-holding-forever-while-repeatedly-being-told-to-just-unplug-it joke? Well, slow clap for Suddenlink Communications because they are masters. My internet service with the company is slow but having 10+ phones, 3+ tablets, 2 laptops, 2 gaming systems and watching 2 internet tv's doesn't make it slower. It keeps right on chugging slow. Slow like pauses during online gameplay, pauses during shows, dreaded spinning circle during internet seaches. For the past week, all electronics are kicked off the internet randomly throughout the day and night. We can't watch an hour episode or play a full game of Madden without being kicked off. Calling is a option besides those wack turn-it-off solutions are wack but calling is such a loooooooooooong process. Livechat has the audacity to require your account number! I'd leave but I came to Suddenlink Communications because I had same issues with another company. Going on 30min+ and no end in sight. I wanted to officially have a response to report but...... geez.... holding past 30min usually ends with the call sounding a fax and hanging up on ME UPDATE!!! At 48min, I was able to schedule a tech for the following week.

    Once again, they don't listen. Worst cable and internet service ever! They overcharge a month after…read moreservice begins, regardless of what they quote you. You stay on hold for 20 minutes, at least, if you're trying to resolve an issue and they don't explain what this cable/internet issue was, because they don't want you to request a discount fir no service. I'm still waiting for Comcast to finish putting their lines in this area, so I can finally separate from Optimum forever!

    Optimum Bryan - Chat convo - NOTHING HANDLED!!!

    Optimum Bryan

    (273 reviews)

    Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

    I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

    Optimum - mobilephones - Updated May 2026

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