We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

Bill might know his stuff, but you want you call around and get quotes. He charged me over $1500…read moreto replace a Trane XL1050 which retails for about $560 and pops off the wall and back on. He spent about 15 minutes for the diagnosis and charged me $80. Then he came back and was here for about 15 minutes again to pop the new one on the wall and "program" it with his information to contact him. He charged me over $1500 for the install, which was less than 30 minutes of his time.

Bill knows his stuff. He is quite helpful in resolving your HVAC problems and I believe he is…read moreincredibly honest which is refreshing in this day and time. If you have a need for a good HVAC contractor, I believe you cannot beat Bill at Emergency Mechanical Services (EMS) 936.234.5746.

I just started the f45 program and I am already seeing a difference after one week. The…read moreinstructors are knowledgeablee, supportive and fun.

F45 Training in Woodforest, Tx is wonderful. The high energy sessions are perfectly paced at 45…read moreminutes a combo of strength and cardio in ways that keep me coming back stronger each time. The playlists are AWESOME, the coaches are absolute pros, always checking form, offering tweaks, and hyping everyone up with genuine enthusiasm. If you're in the area, come check them out. You'll love the vibe.

STX roofing is a great company. We had the pleasure of working with Earnest and Russell and both…read morewere in communication with us throughout the process of replacing our roof in Katy. We had a minor problem with our HOA and Earnest was able to quickly help us resolve the problem, and the issue was on the HOA side not STX Roofing. We will gladly recommend and work with STX again in the future for our roofing needs.

Brandon is wonderful and I feel very comfortable with his company replacing my roof. He explained…read morethe process to me and when I called my insurance company to file a claim, I was told the same information that that Brandon had told me. He knows his stuff and he came HIGHLY recommended from many many others in my community.

Avoid these people. Less than a year and the drawers are falling off. When we asked for repairs,…read morethey said it would be $195 for someone to come to the house. We quoted the warranty: "lifetime warranty for materials and workmanship ". Yet they are refusing to honor the warranty. This is breach of contract and false advertising. Run, dont walk!

Well it's been 13 months since Closet Factory started my project... I had to find another company…read moreto finish the job which voids their so called "lifetime warranty". The new Houston franshise owner, Joe Ali, is a rude ill-mannered child. Closet Factory corporate is aware of how Joe treats his employees and customers but refuses to acknowledge the complaints. Phone calls and emails will go unanswered. There's gaps in the corners and edges weren't trimmed properly. They installed silver hinge caps which didnt match the rest of the hardware. Just flat out refused to fix. Don't believe the 5 star reviews... they're fake or paid. Thank you to Costco for making it right and to The Tailored Closet for finishing the job Closet Factory refused to do!

Suddenlink Communications was extremely difficult with technical support! The automated system was…read morea terror, excessively long wait times, no resolution, etc. Heck, it took 5months for Suddenlink Communications to bury the cable flapping in the wind with each gentle evening breeze. Throughout the usual elevator music playing as I waited 10+ minutes, the call was interrupted by the standard automated urging to visit a website for help instead. (NO. I NEED HUMAN HELP HOMIE.) This process happened four times over a 2-day span. I fully anticipated the entire process, you know the call-for-tech-support-but-you-end-up-holding-forever-while-repeatedly-being-told-to-just-unplug-it joke? Well, slow clap for Suddenlink Communications because they are masters. My internet service with the company is slow but having 10+ phones, 3+ tablets, 2 laptops, 2 gaming systems and watching 2 internet tv's doesn't make it slower. It keeps right on chugging slow. Slow like pauses during online gameplay, pauses during shows, dreaded spinning circle during internet seaches. For the past week, all electronics are kicked off the internet randomly throughout the day and night. We can't watch an hour episode or play a full game of Madden without being kicked off. Calling is a option besides those wack turn-it-off solutions are wack but calling is such a loooooooooooong process. Livechat has the audacity to require your account number! I'd leave but I came to Suddenlink Communications because I had same issues with another company. Going on 30min+ and no end in sight. I wanted to officially have a response to report but...... geez.... holding past 30min usually ends with the call sounding a fax and hanging up on ME UPDATE!!! At 48min, I was able to schedule a tech for the following week.

Once again, they don't listen. Worst cable and internet service ever! They overcharge a month after…read moreservice begins, regardless of what they quote you. You stay on hold for 20 minutes, at least, if you're trying to resolve an issue and they don't explain what this cable/internet issue was, because they don't want you to request a discount fir no service. I'm still waiting for Comcast to finish putting their lines in this area, so I can finally separate from Optimum forever!

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE AND OVERPRICED CABLE AND INTERNET!! Unfortunately,…read morecable companies are a monopoly, depending on where you live and right now we're stuck with Optimum. They provide extremely bad service and overcharge by giving you a quote for monthly service and after a month they go up on that quote by $45 a month and them say that I misunderstood the quoted price. One thing I don't do is misunderstand the amount of a bill I pay monthly!! From now on all conversations with Optimum representatives will be recorded for proof when they lie!! Can't wait until Comcast is in service in this area. As long as Optimum monopolize areas, they will never change. 2 years with them in two different homes and they still lie to customers and give bad service.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.