Suddenlink Communications was extremely difficult with technical support! The automated system was a terror, excessively long wait times, no resolution, etc. Heck, it took 5months for Suddenlink Communications to bury the cable flapping in the wind with each gentle evening breeze. Throughout the usual elevator music playing as I waited 10+ minutes, the call was interrupted by the standard automated urging to visit a website for help instead. (NO. I NEED HUMAN HELP HOMIE.) This process happened four times over a 2-day span. I fully anticipated the entire process, you know the call-for-tech-support-but-you-end-up-holding-forever-while-repeatedly-being-told-to-just-unplug-it joke? Well, slow clap for Suddenlink Communications because they are masters. My internet service with the company is slow but having 10+ phones, 3+ tablets, 2 laptops, 2 gaming systems and watching 2 internet tv's doesn't make it slower. It keeps right on chugging slow. Slow like pauses during online gameplay, pauses during shows, dreaded spinning circle during internet seaches. For the past week, all electronics are kicked off the internet randomly throughout the day and night. We can't watch an hour episode or play a full game of Madden without being kicked off. Calling is a option besides those wack turn-it-off solutions are wack but calling is such a loooooooooooong process. Livechat has the audacity to require your account number! I'd leave but I came to Suddenlink Communications because I had same issues with another company. Going on 30min+ and no end in sight. I wanted to officially have a response to report but...... geez.... holding past 30min usually ends with the call sounding a fax and hanging up on ME UPDATE!!! At 48min, I was able to schedule a tech for the following week. read more

Once again, they don't listen. Worst cable and internet service ever! They overcharge a month after service begins, regardless of what they quote you. You stay on hold for 20 minutes, at least, if you're trying to resolve an issue and they don't explain what this cable/internet issue was, because they don't want you to request a discount fir no service. I'm still waiting for Comcast to finish putting their lines in this area, so I can finally separate from Optimum forever! read more

It's impossible to just call and cancel service with Optimum. (3) calls and 4 hours later I still am not canceled. They will try to offer discounts, and say we'll waive a month but will not just cancel! I asked for supervisor and that was a joke. He would not cancel without me agreeing to keep service for another month saying he'll wave. I called Jan 20th to cancel and it's Feb. 9, 2026 and they said I owe $98 bc I agreed to keep service. Lies -- I guess reps get paid to keep customers. read more

If I could give less than one star I absolutely would. this company will steal your money! I called to cancel my service and they offered me 2 months free and 2 years at a rate of $45 dollars. Less than a month later I was charged $101.33 (original price). When I called to get my money back they told me it couldn't be refunded as it could only be applied as a credit to my account. I requested a supervisor, several times and then was offered 4 months free and 3 years at $45/month as well as a ticket started to refund what I was incorrectly charged. Optimum is still refusing to give me the money they took, that they shouldn't have. Best believe I will be cancelling my service now and telling everyone I know to stay the hell away from Optimum. They are thieves and will rip you off!! Not to mention there are FREQUENT outages with them. read more

This is the most god awful service I have ever had. There's is constantly outages nearly every day. I've been hung up on twice trying to speak to a supervisor. I do not recommend ever using this service. read more

If I could give zero stars, I would. We went to the Optimum store to return our equipment, and the employee who helped us was incredibly hostile and unfriendly. Instead of a simple, straightforward process, we were met with attitude and rudeness for no reason. It felt like we were inconveniencing them just by being there. Optimum already has enough issues with their internet service--now I see their in-person customer service is just as bad. Avoid if you can read more

Horrible customer service! Extremely hard to cancel service. I have been on the phone 20 minutes with this person. She keeps putting me on hold and then keeps coming back with lower offers trying to keep my business. I keep saying I want to Cancel and Nothing else! Very frustrating and I don't have this time. Have called 4 other times but can't cancel during the weekends. Can't cancel after 5pm. They just are as horrible as their service. read more

This company refused to reimburse us for an extra account that they set up with 2 additional lines. you can never talk to a supervisor and when you do get one they lie to you. Crystal at the Conroe office by the lake was somewhat helpful but it did not help. this company screws people over big time! They are fraudulent at best! warning!!!! Never use this company for any of their services! read more

Unreliable service. Hours on the phone pleading for assistance. Told to obtain a new modem. Issue not resolved. Call from Optimum outside issue yet for unknown reason that had not been communicated to call center. read more

0 stars Avoid Optimum if able to! We were canceling service due to moving in September. They cancelled our internet one night weeks before our requested date...we were told there would be a credit applied for the last bill due to their error when we contacted them. Now we are notified that we have a bill that was sent to collections. We were never notified of a bill, no phone calls, no emails...last we heard, it would be taken care of! And now they are NO help. Terrible company. ‍ read more

Returned equipment to store and now being billed for unreturned equipment. Unresolved issues with chatter on channels. Had to change channels and then return to the channel watching. Sometimes it worked, sometimes it didn't. read more

Don't do it! Service was down 50% of the time. I had read the poor reviews prior to establishing service. However, I didn't have any other options for cable tv. I recently moved from Florida & Xfinity was my isp. Don't get me wrong, xfinity has more than its share of problems. Not to mention their very high price. Another thing, it literally took an hour to cancel my Optimum account. Save yourself a lot of headaches and don't consider signing up with Optimum. read more

This is the worse internet company. If you are smart you will NOT go with optimum. I've been trying to return my mothers modem who has been passed away for 6 months and they refuse to send me a return label and expect me to drive 3 hours round trip to an optimum store and return it myself. They are very rude and I've spoken to 5 people and not 1 of them are from America so good luck with understandable communication. The only helpful thing I've learned from OPTIMUM is that I will NEVER EVER use them for anything. Good luck for those who go with OPTIMUM. They are awful. p.s. they don't deserve 1 star but I had to chose it in order for this review to post but trust me they don't deserve 1 star. i CAN'T STRESS ENOUGH HOW HORRIBLE THEY ARE! IF YOU SEE OPTIMUM RUN THE OPPOSITE DIRECTION read more

Internet service was ok. Phone service uses t-mobile network, which is not great in my area. Interent prices kept escalating so I moved to another provider. A truly horrible customer service expereince to disconnect. Firstly, sales rep who argued with me and kept trying to get me to keep the service...he would not allow me to disconnect...until I started to yell at him. Then I returned the router and equipment, spoke with a nice rep on the phone who promised me that my service was disconnected and promised me a prorated bill. But the prorated bill never came. Instead, I was charge the full month instead of the 4 days of the month that I had service. Each time I called, I was told I would receive a revised bill a month later. Finally, I spoke to a rep and the supervisor and no...they would not give me a prorated bill. Such BS! I wish I had known this before using their service. Truly horrible customer service and bad training. Stay far far away!!! Not worth the hours of time I spent on the phone, trying to save $80. read more

The only reason I'm giving Optimum a rating of one star, is that zero stars is not among the available options. Optimum, formerly called "Suddenlink," is as slovenly and pathetic an internet service provider as I have ever come across. I used them for a while but changed to another provider as Optimum's service continued to degrade. To be fair, when their internet service is working, it's not bad. The speeds are good and their fees, while not the best, are not exorbitant. But the key phrase in the preceding sentence is "when their internet service is working." You never know when it's going to go down and, when it does, you never know how long it will be until service is restored. I work from home and bill clients according to how much time I spend on their needs. My ability to work is seriously compromised when I'm offline. Optimum's reliability has fallen so drastically that, despite the hassle of switching internet service providers, I had no choice but to pull the plug on Optimum. But the unreliability of their internet service was just the tip of this floating pile of feces. Optimum's "customer service" is nothing but a bad joke. Calling Optimum on the phone for help is a sure fire way of raising your blood pressure to dangerous levels. It is far easier to get an audience with the pope than it is to get a human on the phone to help you with your internet problems. Even when you finally get someone at Optimum on the phone, your problems are just beginning. When I called Optimum to cancel their service, they still managed to "F" things up. Since my new internet provider was not due to set up my service until October 24, I instructed Optimum NOT to discontinue my service until November 1. That request was evidently far too complicated for the Optimum dummies to deal with. They canceled my service on October 22nd! If you choose to do business with Optimum, make sure you have enough blood pressure medication on hand because, I assure you, you're definitely going to need it! read more

Everything!!!!!!!!!!! The most unreliable service we have ever had. Tachus is in our area now so we will switch over asap. We have been without Optimum Internet service since 3/16 and it's 3/24. A technician is supposed to come out today to get us going. Optimum has assured us that we will not be billed for the technician and that the issue is on their end! Haha.... We shall see.... More to come! read more

They had a line that there contractpr left and was in the middle of the road about ahead height on July 4th 2024. After trying to contact many times.i cut ot. There bunches of kids on bikes and 4 wheeler I reported and how I found it , it busted my windshield They don't care and will not take responsibility for it. They say it's not there fault. They are the ones that put it up and were negligence by not properly secured it. They didn't maintain it properly and now acting In bad faith. Disrespectful read more

Jamar and 'supervisor' Annalisa provided no resolution to my problem. November 2021 signed up (A)1gig + (B)HBO MAX 12MO free + (C)$200 Visa Pre-paid card. I received an email from Suddenlink confirming items A B C. I make no changes to plan, was in autopay from day 1...I never received my $200 card! So I call and confirm status, they say 'my record shows no Visa prepaid card'. I have the email and receipt in front of my eyes...! Let me send it to you, they say no we cannot accept our mail that we sent to you, you need to visit the store +100 miles away!' ZERO HELP -$200. This is deceitful and straight up dirty. read more

Optimum-Conroe - Done dirty by suddenlink - Television Service Providers Near Me - Conroe, Texas

Just got off the phone with customer service to disconnect our services, because we are moving. The lady was RUDE. I could hear her sighing as if I was bothering her with her job. I asked if she would email me confirmation with my cut off date, since she never repeated it back to me. She is cutting it off on a date that I did not give her. I've never liked suddenlink. They have always had terrible customer service and their service sucks. Internet goes out, TV shuts off to reboot. I'm glad I'm moving out of state and won't have to deal with them anymore. read more

THIS INTERNET SUCKS! THERES ALWAYS A DAMN OUTAGE EITHER EVERY MONTH OR EVERY OTHER WEEK! had no choice but to sign up for them since the apartments i reside in uses only them for cable/internet. if ur gonna find a place to live, never let them be the choice u settle with. There's also no compensation for the amount of times the service goes out but for only if the duration of the outage is more than 24hrs. again, never choose them! read more

It's been over 2 days with our Internet, the answer is just wait till tonight. I'm not happy At all with their service. I'm signed up for alerts, I don't get any. Well I can't get my work done, and they don't care. I'm going to look for a new provider, 2 days is not acceptable! read more

Horrible company to work with. They call at least twice a day to see how they are doing and ask if I am satisfied. I tell them I have been without service for 10 days now. Service was started on the 31 of last month. They told me at least 4 days in a row, I had a strong signal at my router. I inform them that Speed Test indicates 1.29 - 3.1 mbp/s. they then tell me they are going to fix it on their end! they don't. Finally, send back out the same tec who left a mess when he installed my equipment. Tells me he will be back in a few minutes, half hour later, he comes back to tell me I don't have service! Well Duhh! Tells me it will be at least 48 hours. that Evening I get a call from Optimum to confirm how they did and am I happy. About now I wish I had my fingers around some Optimum Manag4r throat. I tell them no I am not happy, the line is out and it will be at least 48 hours until it is fixed. Next day I get a call from Optimum asking me, Blah Blah Blah.. I am about to lose it. Once again I tell the agent the whole story. She wants to try on her end. Now I have lost it. I am mildly screaming at the phone. I calm down, tell her not to call me again unless the issue is FIXED. This has repeated itself ever day since the second day of the outage. IF YOU ARE SMART, DON'T GO WITH OPTIMUM. The will make you an absolute raving lunatic before anything is fixed b read more

Total horrible experience from installation all the way paying final bill. Stay away from this company. After a year of service I still have a cable running across my yard that was never buried. Don't fall for the gift card for signing up also. It never happened. read more

I would give Optimum zero stars if I could! This internet provider SUCKS!!! The only reason I use their services is because it's what's offered in my area. I have called them many times to report my internet being out over the past 12 months. The 20 minute long phone calls with them are annoying. I can't scroll through social media without having "unstable connection," and it's extremely difficult, as a college student, to get my homework done because my computer loses connection in the middle of my assignments; I also can't connect my printer to the internet. One of their representatives told me they would give me 3 months free and lower my bill to $20 when I tried to cancel my service. I continuously told them, "No thank you," but they pestered me until I agreed. This service is worth no more than $5/mo. The internet is always out. read more

This company is such total and complete garbage, I wish I could leave 0 stars. There's not a single company I can think of where I've been on hold for longer than twenty minutes, but THIS company- TWO HOURS IS THE NORM!!! I don't understand how they can even stay in business!! I wish I could switch back to Consolidated. I never had any issues with them, but unfortunately this is the only provider for my complex. Extremely rude customer service- Honestly, if they actually recorded the conversations like they say they do, people there would lose their jobs left and right. Lazy tech guys- They can literally stand outside your door and connect/reconnect your router, but nooooo they act like they have to be IN your home/apartment to do it!) I even TOLD Suddenlink I gave my apartment manager permission to let the tech guy in but when he showed up, he didn't even have the decency to ask, he just LEFT when he saw I wasn't home. I don't know why I still act surprised when their service sucks. A year ago they failed to draft a payment (I was signed up for automated payments!) and then they really tried to charge me $60 to restart my service for something that was THEIR fault!!! Total crap. I could go on. Bottom line, they are the worst and if you have the option to go with someone else, DO IT. read more

Optimum-Conroe - I was on hold for almost FOUR hours and no one ended up answering!!!! Ridiculous. - Television Service Providers Near Me - Conroe, Texas

How is this company still in business?? I'm a so disgusted with this "service." I pay almost $140 a month just for internet. Shitty internet. The worst internet. The guy who came to do the installation also stole a brand new iPad from our home. I was too ashamed to make this accusation and report it to the company but there is no one else who has been in our home. I am now 100% convinced that he did it but it has been 3 months now and I doubt this shitty company would do anything about it if I were to report it. DO NOT purchase this disservice. My internet has been out for days but they are closed when I get home or don't answer their phone so I can't get it fixed or cancel it. I want nothing more than for them to go out of business for the greater good of humanity! Hopefully now that the area is growing, this will be sooner than later. Report this despicable company to the Better Business Bureau. read more

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I have autopay set up and it never went through for the previous month. Now they're charging me for a late payment. That's the whole reason I set up autopay. Looking to cancel in the near future and go with another provider read more

Ever since Optimum took over Suddenlink their service stinks there's always outages they never tell you when a predicted time for repairs will be they just leave you hanging they suck read more

Possibly the worst managed and most hated company in America. Suddenlink has become famous for its complete inability to offer anything resembling quality television or internet service or anything resembling customer service. A review of Better Business Bureau and FTC complaints reveals an almost unbelievable number of unresolved complaints that go back for years and run up to the current day. To anyone who's anywhere near where they provide service, resist the urge to fall for their slick marketing - using this company will only bring disappointment and heartache. Use Dish, use Tachus, use whatever you have to but remember what we all say all around Lake Conroe: friends don't let friends subscribe to Suddenlink. read more

********* WARNING READ BEFORE YOU BUY THIS SERVICE ********* I am writing this review to warn anyone considering using this service. I signed up for the full package (cable/internet) after I bought my house. Everyone is very nice and professional but what they don't tell you is if you sign up for Auto Pay you receive a $5 credit on your bill but here's the kicker, Auto Pay doesn't actually start until after 2 months of billing! Something no one bothered to mentioned when setting up my service. I set up my online account and added my payment option thinking all was good. My first bill came with a due date of 1/10 and was noted I was on auto pay. I check my bill today, 1/8, and it says I'm past due even though it's not due for 2 days. I called support and they told me they bill ahead so my next bill is almost due and I haven't even paid my first bill, which is due in 2 days but is past due. The rep was very pleasant and even offered to credit a late fee if there was one on my account. I asked, if the payment isn't due until 1/10 and that is 2 days from now, why would there be a late fee! She said because I have another bill due in 2wks (1/25) the current bill was considered late/past due. What kind of company operates this way? I asked, since I'm paying ahead what if I cut off service in the middle of the my billing cycle, would you refund my money for the unused days? The response was "we don't terminate service in a billing cycle." Which means they take your money for services they never provided. Isn't that called stealing? The @FCC should investigate these companies who are taking advantage of consumers especially when there are limited or have no other options in their area so you have to use their service. Very unhappy with SuddenLink and considering my options. read more

I really want to say, being the elephant in the room, f you guys.. You have monopolized my area with trash internet.. I have failed classes, I have failed dungeons with friends during raids.. Absolute fing worst.. If I had to choose between Jigsaw and and you guys, I would choose Jigsaw.. Because at least I know my death will be reliable.. read more

Not very happy with Suddenlink. I was charged $49.99 to watch 1 movie "The Loft". When I called to question the charge, there was no explanation for the high price. I would have never watched if given this pricing in advance. We also had a terrible experience with installation. It took 3 service calls..... I am still having issues. read more

Do not do business with these people. They have been messing our bill up for 6 months and no one will take ownership of the problem. We have spent hours on the phone with them to no avail. Basically they suck on billing issues read more

I can't begin to explain the problems we have had with Suddenlink's customer service department. Setting up service calls that never happened, a technician that came out and didn't even bring the requested equipment, and numerous phone calls (over 20 min) that never resolved the issue. The Conroe store, 1120 SH-336 Loop, is staffed by an unbelievably rude, unprofessional, extremely loud and obnoxious lady. I did not get her name because she would not give it to me. I have now cancelled my service with them and would very strongly suggest that you use another company. read more

Terrible internet company. Service is so spotty that you cannot stream, FaceTime or do barely anything without it going in and out constantly. Calling for help is pointless as all they do is reset it on their side which is no help. Go with a different provider this company is a waste of money and time for the consumer. read more

I moved from Austin in August, and Optimum makes me want to move back there! Internet goes in and out even with supposedly fastest speeds. They don't give you credit when it's out. Box flips from 1 light to 3 lights, constantly having to reset the box. 1,100 feet fom the connection box for the area and for what I pay, I should have the top service! DON'T CHOICE OPTIMUM/SUDDENLINK! read more

Customer service is fucking shit, they say wait 20 minutes and they take 1 hour, then someone picks up the phone or answers the question or leaves you in the middle and does not solve the problem. Never hire Suddenlink is an internet crap that gives. El servicio al cliente es una puta mierda dice que te espere 20 minutos y se tardan con 1 hora, luego alguien agarra el teléfono ni te contesta la pregunta o te deja a medio y no te soluciona el problema. Nunca contraten Suddenlink es una porquería de internet que da. read more

Worst internet provider ever!! We had it installed on Friday and had to call 3 times over the weekend because we had no signal. And when they ran the line to our new construction instead of running the line from the box in the front yard!!.... They ran a cable completely around the entire house.... Yes all 4 sides!!!! How stupid are they you ask?? Pretty dumb. The guy who came to actually bury the line (contractor not employed directly from Suddenlink) was even amazed!! He fixed it for us. Ran the line from point a to b right from the yard to the corner of the house. Gee that was hard. Then customer service is horrible!!! You can't reach a person unless you pretend you want new service get connected to sales and ask to be transferred. If you're an existing customer the automated system tells you " representatives are not available at this time". Chat is a joke. You wait forever and they tell you to go to the store to ask your questions. Are you kidding??!! Do Not use them if you have any choice!!! It's actually a negative star review but that wasn't an option. Negative 10 from us!! read more

Now rebranded as Optimum! Frequently drops service, often for days at a time. Getting through to anyone to resolve issues is an exercise in frustration and loss of time. Average encounter time when I have an issue easily 2 hours. I'm very persistent, but respectful and patient. I understand the reality that these communication corporations are not in a financial crisis when it comes to keeping customers. Internet should be treated as a utility due to present day necessity. They know this so the price goes up, product value is average and the personal service is automated, detached and merely exists as a buffer to prevent you from speaking to anyone at Optimum with a real stake in the company. Rebranding is a luxury Altice can enjoy because the general public has a short memory. https://www.alticeusa.com/reconnect I'll be changing ISP as soon as possible. read more

Terrible customer service and terrible internet provider. You get a fraction of what you pay for. I even upgraded my plan when they offered $10 more a month for a gig and a free $100 gift card. They made up a reason not to give me the gift card, and never sent a technician out. Just scooped up my payment and left me out to dry. Do not use optimum. read more