I came into the Xfinity store hoping to transfer my number from Verizon after trying at home for several days. Truly everything that could go wrong did before we decided to go into Xfinity. Verizon had a port lock on my number but kept insisting the issue was on Xfinity's end. At one point they left us on hold for 45 minutes and never returned to the line. I had already spent a week trying to sort this out, talking to at least a dozen different people, and no one could give me a straight answer--except Amira.
From the moment she stepped in to help, she was patient, knowledgeable, and determined to actually solve the problem instead of passing me off to someone else. She helped us navigate Verizon's customer service right there in the store and was the only person who truly understood what was going on and how to fix it.
On top of all of this, my phone was being replaced after a hacking incident where I lost a significant amount of money. The stress from that, combined with the nightmare of trying to port my number, was overwhelming--but Amira made the entire experience so much better. She didn't brush me off, she didn't rush me, and she never once made me feel like a burden. She simply helped.
If I could give her more than five stars, I would. Xfinity is incredibly lucky to have someone like Amira on their team. read more