They came out promptly and diagnosed a camera problem that my current provider, who installed the video system, but was no longer supporting it. I was needing to get this done quickly and they were able to make it happen. read more

Armando was awesome. Great customer service, good communication, detailed, and knows his trade well. We did a whole house alarm that covered just about everything. Although our area seems safe, you just never know! I recommend! read more

Armando was an absolute lifesaver! An old ADT Security Alarm in my home was accidentally armed and I was unable to disarm it as I didn't have the passcode. I reached out to Centeal Security and Armando walked me through steps to disarm it over the phone. After assisting me with successfully disarming the alarm, he provided me with some very useful advice on how to resolve this issue should it happen again. So greatful for his assistance as my family and I weren't sure how to resolve the issue. I would definitely recommend this company! read more

Quality work at great value with helpful home security recommendations. We installed new security cameras and are now using Central Security for home monitoring services. read more

Armando from Central Security came by today and got my alarm system going today. He was very transparent and took the time to review all potential issues and came up with a solution that fixed the problem and was very cost effective. I was impressed with his knowledge and experience and overall customer service focus. I would highly recommend Armando and Central Security for any type of alarm issue that you might have. Daniel R. read more

After Hurricane Beryl, the city had been in disarray with the power coming off and on in our neighborhood. My older neighbors were having issue with their alarm system going off. Because they were leasing the house through a property management company, they didn't know the alarm code or who they needed to contact about the problem. I mistakenly picked the wrong company to contact and I spoke with Armando. Although the couple weren't his clients, he went above and beyond to help in a way that the actual security company chose not to. Because of his help, my neighbors were able to deactivate the alarm code. If he does that for people who aren't his customers, I can only imagine the service that he provides for his actual customers. I would highly recommend his home security company to anyone. read more

Sean and Armando at Central Security are great at what they do... keeping your house protected! Their customer service is so much better than you're going to get from a big company. They installed an Alarm.com system using my home's already installed sensors and a few additional sensors. In the year since the original install, they've been prompt and professional with any issues that I have had. They usually will send someone out same day to fix a problem. Also, no long term contracts and their prices are affordable. They use a 24/7 monitoring center based in San Antonio, so no worries there either. Overall, cannot recommend Central Security enough for any home security needs in the Houston area. read more

Armando is extremely customer focused and very responsive and honest. He worked very hard and came to our home multiple times to fix a very difficult problem with our system. I would not hesitate to recommend his company. read more

Called them and they were immediately helpful and responsive. My problem was fixed quickly. Highly recommend !

I felt so lucky to find Central Security. Armando was very straight forward, and he explained how to use the system patiently. He didn't even try to upsell anything unless it is critical. Easy scheduling, great communication, and very knowledgeable. Thank you Central Security for taking care of our home. read more

Central Security - Touch screen keypad. - Security Systems Near Me - Houston, Texas

I contacted Armando because of the high rating he received from Yelp. And he was just like what was said about him: polite, down to earth, providing honest opinions and reasonable price, and not selling you anything that you don't need. He converted an existing land-phone based alarm system to a web-based one, and the system works well! I like his business model of not having middle men or contractors. Even though I am bounded by any multi-year contract, I may stay with Central Security for a long time. read more

I have to say that this company has the most amazing people working for them. I started my monitored alarm service at the end of January 2012 and have nothing but GREAT things to say about them. Armando has taken care of every single problem I've had within 48 hours! Definitely knows what he is doing and does everything possible to resolve the problem in one visit. He is also super nice, and that's a plus! The actual monitoring is awesome as well. Every single time my alarm has gone off (mostly bc my brother forgets to disarm it before opening the door when visiting) I've gotten a call within 3 minutes, sometimes even less. I am really impressed with every aspect of their service. I even referred my mom (Referrals are the best form of flattery for a business, right?!). Another plus is that they are VERY inexpensive compared to ADT. Definitely recommend! P.s. They will work with your preinstalled alarm system! That was definitely convinient for me. read more

I spoke with Armando. He was cordial and professional. It was agreed my current system would need to be assessed. He would try to get a man out that day. He would check. Heard nothing. Called back. "Oh, yeah! I forgot. Let me try him again." Same thing again. No call. The third time he said his guy could not come out until the next week. I told him to call to arrange a date and time. No call... Does not bode well for future relations. Went with another company. Seems like a mom and pop operation. read more

Totally exceeded my expectations. Armando is like a security guru and he is extremely pleasant to work with. He assessed my current security system and made recommendations to improve...fast forward a year later, I had to make a service call and he came out right away and resolved it at no cost! Professional, reliable and he is great at what he does! read more

It's been almost six months since I signed on with Central Security.My apartment got broken into six months ago and with that, I decided I needed security monitoring. Better late than never, right? I researched companies all over Houston. Even decided to let ADT come in and give me a consultation. Protip: This really means, "Come into my home and try to strongarm me into buying things I don't need, condescend me and then imply that if I don't make my decision RIGHT NOW for a 3 year, unbreakable contract (and, no, paying the remainder of my monitoring contract in a lump sum is not 'cancelling') I will get my apartment broken into again." Most companies did not offer wireless apartment alarm systems, and I was pretty much ready to cry at this point. Then I went with Central Security. Armando and Scott were amazing. Not only did they not feed me lines, they scheduled an appointment right away, showed up when they were supposed to, and did a quick and very professional job. WHAT. Impossible. I felt like I was a human being instead of a percentage of a sales quota. I haven't had any problems with the system, and the monitoring has been lightning fast the few times maintenance accidentally set the alarm off. So not only do I have an alarm system that I own (not pay $399 to rent), but I have montly monitoring at around $35 with no contract, which is $10 cheaper than those 36-month contracts. Seriously, go with Central Security. I will be forever thankful that for their professionalism and attention to customer service that made what was a very stressful experience infinitely more manageable. read more

My husband contacted this company, and got in touch with Armando. He was way impressed with customer service, and how Armando explained everything to him in detail over the phone. Based on this he went ahead and scheduled the appt! Scott called ahead of time and showed up just as scheduled. ( this goes a long way for me considering comcast and charter cant do the same! ) He walked us through what he was going to do and asked what equipment we wanted installed. Once we agreed to everything, he worked very diligently on his own. If it wasnt for the occassional beeping of the equipment, I wouldnt have remembered he was there! After all the equipment was installed he went through in detail the phone apps, and how stuff worked. And then we signed the paperwork... which was handed over in a nice folder to file away! Since then, I've received follwup emails! Their technical knowledge, work ethic, and customer service are like no other. Alot of companies could learn something from these guys! I would highly reccommend!!! read more

Update to my review from 2 years ago ...... after the 2021 freeze and related remodeling, we contacted Armondo to request some new sensors and motion detector since we were still using some old equipment from prior security company. We received a prompt response and the same excellent service that we received at the time of our initial installation. Couldn't be more pleased and highly recommend Central Security! read more

I wanted to hold off on writing my review until i used the service for awhile. It was a toss up between them and ADT. After 6 months and some service calls, I feel he has done a terrific job for us and glad we went with them versus the other company who I haved used in the past. Installation: Very good value and finished the job in a timely manner. Took the time to understand what I wanted and matched his products and services to best suit our needs. No surprises or issues. Service: They do a great job on following up with you "after the sale". He has come by multiple times to see how we are doing and if we have any issues. Anything that we bring up, he quickly resolves so there is no disruption to us. Highly recommended!!! read more

I've personally met and dealt with Armando, Felipe, and Scott from Central Security. Each one is very professional and has addressed my questions and needs. I've had Protection One, Alarm Masters, and ADT at my home and business locations and CS has been the best experience hands down. They're pricing is also significantly less than the others and they will stay on the job until you are happy with the service and product. We recently paid KB Homes and paid HomePro to install an alarm system. We originally contacted CS just for monitoring. Upon inspection, the monitored fire/smoke detectors that we paid over $500 each for to the builder, weren't even hooked up. Our builder hasn't offered to do anything to remedy their screw up (one of many) even after acknowledging it is there fault. CS actually got the original system working, but I was not satisfied with the protection and/or coverage provided. I asked about upgrading and they actually tried to talk me out of it and gave me several less expensive options (same equipment, different alarm company that offered free equipment). I chose to stick with CS based on their service and atention to my needs up to that point. I ended up insisting on staying with CS and couldn't be happier with my decision. CS came out and replaced my (barely 2 month old system) for a system that could provide the features I wanted. The manufacturer of the product had some updates that caused some issues. However, CS never once complained or disappointed me through the process of working things out. They took it upon themselves to come and swap out equipment in an effort to remedy the situation quicker, and extra fees never even came up. In the end, everything is working great now. They still contact me from time to time just to check to make sure everything's going well. And for the bes part, there is no contract! A company that provides a service without a contract, has to perform the service well. All the big companies that make you sign lengthy contracts use that contract against you when something bad happens. You have no recourse but to let them fix (however long that takes), or leave and pay a hefty fee. read more

Scott with Central Security is knowledgeable and won't try to up sell you. I detest sales people that desperately try to take your money and really pressure you into you spending extra money on something you don't need. I did have an issue come up with installation afterwards, but Scott was very responsive and quickly mended the problem. I have had my service for almost a year now and am more than pleased with the service. Highly recommend Scott, his installation, and Central Security's monitoring service. Really great rates!!! read more

Scott seriously needs some love on here. Not sure why he hasn't been mentioned yet, but Scott was fantastic. Everything people wrote about Armando, they could have been writing about Scott. I met both of them since Armando had to drop off a 2nd alarm pad while Scott was installing. Regardless of how nice they are, it comes down to business. And it's just a no-lose situation with Central Security. When it comes to making decisions on cable, internet, phone, and alarm systems, it's all the same; with those big companies, you just don't understand what it is exactly you are paying for and then you get locked into long-term contracts where they have little reason to help you. With Central Security, this company allows you to pay month to month at a rate very comparable with the other companies and gives you a discount if you do want to pay a year in advance (1 month free). You pay the first and last month upfront and you can cancel with a 90 day notice but they've cancelled a client's service 1 day after a notice before. You, as a customer, have leverage with the company because if they don't come out and replace a battery for you, you can leave the next month! They take their customer service seriously. They use a certified monitoring company to actually monitor the alarms and they explain exactly how the whole industry works if you want to know. We need more businesses like this one and more people in our workforce like Scott and Armando. read more

I went with Central Security to install my home security system based on Yelp reviews (and cross-referencing them with Angie's List reviews). Central Security has been nothing short of excellent. Armando, my main point of contact, was very professional; he provided lots of information about alarm systems in general (as I was deciding between several companies) and was great not only at setting up my alarm system and patiently teaching me about it, but incidentally helping me come to a decision on which security cameras to install (he does not sell security cameras, but I had been looking to have another company assist me with this when he gave me his 2 cents and swayed me in a different direction). He even came back out again and helped install my security cameras at no additional fee. Additionally, he provided his cell phone number in case there are ever any issues with the alarm system in the future (luckily, I have had no issues to date). It's rare that you find this level of customer service these days, as I've had a couple of not-so-great experiences with contractors since newly owning a home. read more

Executive Summary: Superior response time, solid installation, excellent customer service. We bought a new home with a GE alarm already installed. I was not interested in putting in a different system as some other companies had suggested. I spoke with Armando who gave me advice about my system over the phone, and we scheduled a visit for the following week. He arrived on schedule, looked over my system and was able to set it up with CS. He showed me an App that allowed me to remotely set the alarm but did not pressure me to buy it (I did and it's awesome, FWIW). He fully explained to me how to use the system, how to add users, and what to do if there is a problem. He also gave me all the documentation for my insurance discount and showed me how to have the alarm registered with the city. I am super impressed with this company and may have them do the work on my rental property as well. read more

Just to start off this is not Central Security Group. Its Central Security soon to be Security Alarm Pro www.securityalarmpro.com. I have a very old system that had stopped working. Rick came out and gave me a very reasonable price on a new one and setup. We had various obstacles to get around with the install and some issues with the wireless in an all steel building and high frequency welders. We decided on a wired system. Rick worked very hard to get my old pieces working with the new pieces and stayed far past the time when most would have given up and gone home. I was impressed by the his interest in giving me what I wanted and not what was easiest for him. He stayed till it was done I think about 4 or 5 hours. No extra charges or I can't do this or that, he gave me what I wanted and explained it all to me and gave me options. It also came with an app so I can arm and disarm remotely for employees. Good prompt service, good price, and knowledgeable about the products he sold and serviced and the systems in general. These are the people you want to use for your alarm and monitoring DC read more

Add me to the lengthy list of satisfied customers! Spoke at length with Armando, who never once talked down to me (ladies, you KNOW what I mean) and still explained everything we needed to do to activate the existing system in our leased house until I was comfortable that I had a basic understanding. As we are "cord-cutters" and didn't want to have a landline in the home just to run the alarm system, he suggested the cellular device instead - and more importantly, detailed ALL of our options and the related costs and pros/cons. Felipe did the install. Arrived on time, was polite and thorough, and spotted some problems in the installation of the existing system and took care of the issues gratis. Patiently walked us through the alarm settings. Yet again, never once did he try the hard sell, and in fact talked us out of some stuff we assumed we needed. Knowing we were only leasing the home, he even made suggestions on equipment set up that would allow us to easily take it with us when we move. Great service, no contract, significantly cheaper per month than ADT and with loads more functionality, honest and straightforward. WIN, Central Security! read more

My apartment got broken into this weekend and after numerous reviews and research I called Central Security to get a home security system installed. I spoke with Armando and he was very helpful. Unfortunately my stupid apartment complex (West U btw) does not allow any sort of wiring and requires a complete wireless system so it didn't end up working out. The reason I'm posting this review even though I didn't end requiring the security services was that Armando walked me through many options even though he didn't have to. He wasn't condescending/rude or impatient. Very rarely does someone give you good information for free and walk you through steps and recommend other businesses. This guy knows his stuff is great and reputable without shoving his business in your face. A company like that is rare to find. Hopefully, if anyone ever needs home security installed and is allowed to install one at their complex, they'll choose Central Security. Amazing service and great people. read more

I found Central security on Yelp, they are the best and most reviewed. Armando was easy to contact and scheduled the appointment by txt. Came, fixed some existing wiring issues, added a cell transmitter with smartphone app capabilities, added additional motion sensors, added alarm panel in bedroom, and everything is up and running within 1.5hrs. We just pay a flat $30 monthly fee for cell and alarm monitoring. No need to get a landline. The alarm pays for itself after home insurance savings so there is no reason not to arm yourself. A+++ read more

Very frustrating experience. We changed our weekend plans to accommodate installation - they came in and said I needed to pay ~$130 for some appliance. This was not mentioned in our initial conversation (which I had detailed notes of). Armando kept on insisting I was wrong - implying I saw lying over $130. We could have moved forward and completed the if he acknowledged this was an oversight in initial conversation. But that never happened. He kept on insisting I was wrong till we terminated a very, very frustrating call. I will not do business with them or recommend. Lack of transparency and inability to even acknowledge that anything can potentially at fault at their side. read more

I've been meaning to leave this review for a while now. Armando is hands down the BEST! I called him out when I decided I wanted to actually have my alarm system monitored. I already had a system from a previous installer, so I figured it'd be a little messy or pricey to get set up with a new company. Nope! :) Armando never pressured me into buying a new system and he actually was able to set it up the day he came out! I've called him a few times in the past year re: recommendations on various cameras, Ring Doorbells, etc. He always took the time to answer all my questions and concerns without rushing me off the phone. He's very patient, knowledgeable and genuine. I would without a doubt highly recommend Central Security to everyone. read more

I decided to go with Central Security for my security needs based off the yelp reviews. I am so glad I've chosen Central Security!! Armando was AWESOME. The customer service I received was above and beyond. Armando showed up on time, greeted me with a positive attitude, explained the service I signed up for and was patient with showing me how to use my new alarm system (I've never had one before) he was very professional. I would highly recommend Central Security due to their rates (and a contract is not required) and HIGHLY recommend Armando. You will not regret it!!! read more

Scott from Central Security has installed systems in my house and two of our offices. He's professional, efficient, and always available. The pricing is fair. They can even use parts of your existing system if you have one. The monthly monitoring fee is much less if you are a business when compared to the big guys. Our business monitoring bill is $1200 per year less. You do pay for some equipment costs up front, but you'll make it up fast-- so you're not paying for equipment month after month even after it's paid off-- like a mobile phone contract. read more

I call to Ask about install a video camera. I got a very honest answer. I was very p read more

We have had Central Security for over 3 years. Armando is professional, courteous, and his team is simply the best. If you are looking for a top notch alarm or security company, I suggest that you give them a call. We had a technical issue with our alarm when we were out of town and Armando was able to resolve it without having to jump through many hoops like you do with ADT. Thank you Armando, you guys are the best. read more

Best price in town and a very professional rep that cares. These days that's hard to find

I really don't think there's a better security group in the greater Houston area than Armando and Central Security. I like to think I am fairly informed about alarm products available to the average consumer. I did my research and personally bought my own 2Gig equipment, which is a commonly used system. I am very specific about my needs and had a difficult time finding a professional installer who was knowledgeable about my system and how to integrate my existing home automation setup. I even had one of the larger providers in the area come to my residence and had zero clue how to set everything up! Finally, I found Central Security and just from a quick phone conversation, I knew Armando was the guy. He knew exactly what to do and how to do it. He was johnny on the spot with scheduling and brought his partner to make quick work. I made things difficult by the integration of existing devices but they had no problem working with the product manufactures to tie everything in with my alarm system. They were very forthcoming with their services, pricing, and even their monitoring contract. Armando was very thorough and gave me the peace of mind I had a system that would work as designed in the event of a break-in. Since I had called around, I had a general understanding of market pricing. Central Security was on par with the market, if not a little cheaper. By far the best part Central Security has to offer is they don't represent a single alarm system. Rather, they may use 2gig, Honeywell, Qolsys, etc. and they absolutely understand how to work with every system available. They even have systems on hand for demonstration! By being able to physically see the pros and cons of each system, it allows the user to make an informed decision prior to purchasing. Don't hesitate to look any further! read more

Our experience (3+years) with Central Security has been the smoothest we've had with any security provider. Responsive and personal service is not common in this industry but I assure you, you will be taken care of by Scott and his team. Honest & consistent provider. Thanks for delivering on every promise you outlined at the beginning of the 3+ year relationship. read more

I was looking for an alarm company that didn't require 36 month contract and found it with Central Security. Armando and Scott were great people to work with. They didn't try to oversell and used as much of the older equipment that I had without pressuring me to purchase anything that I didn't need. Would definately recommend to anyone renting a house/apartment becuase you can take your equipment with you when you leave. Great company and great customer service. read more

I MADE A YELP ACCOUNT JUST TO SAY HOW EXTREMELY SATISFIED I AM WITH CENTRAL SECURITY AND ARMANDO'S SERVICES!!!! Customer service is bar none. Equipment and service are flawless and the price simply can not be beat. Armando gave me several options on customizing the system to fit our needs. I've been a customer since August of 2013. On initial set up Armando thoroughly explained everything to me. Took his time on the install and was in no rush even though I know he had a busy schedule. He gave us print out defining all the codes we and tips we needed to operate the system. During the 1st week of service...while I was at work, I was sent a text telling me that my alarm had been set off. I called Armando because I wasnt sure what the notification code in the text meant. He explained to me that it meant that alarm was in fact going off in our home. He told me that he was currently on an install and that he could be by to check on my house in the next 20mins. Depsite my worries of some thief being on my phone, I was extremely amazed that he would even offer to do that! Being that I work an hour away I took Armando up on his offer. He was there within 15 mins and told me that all seemed well. No broken windows or kicked in doors and it must have been a false alarm. Sure enough it turned out to be a piece of duct tape that was placed around the motion sensor that had not been removed will painting that day before. Even still.....that type of customer service and relationship can simply not be matched by Comcast, Brinks, ADT or any other security company that Im aware of. Armando and Central Security are AWESOME to say the very least. I would give this guy a 50 STAR rating if I could!! Thanks for everything Armando! read more

I have used this company for 4 businesses and also for personal home monitoring services. I love this company and would recommend this company to all who are interested in quality personalized service! They have always surpassed any/all of my expectations. I have dealt primarily with Scott, but Armando will spend as much time with you on the phone and be as informative as you want/need! Thanks! read more

Could not ask for a better experience with the installation of our new system. Armando was extremely professional and knowledgeable, I would definitely recommend him to my family and friends. Super easy process for your peace of mind. read more