We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

I killed my phone and needed to replace it. I showed up about 30 minutes before closing. There were…read moretwo other customers ahead of me and only one representative working. Kena was absolutely amazing. She helped all of us simultaneously. She is smart, efficient very helpful and kind. I was out of there in under and hour. If you go to this store, hopefully Kena is working and she can help you. She was the best representative I've ever had at an AT&T store.

Not enough staff, I waited for 2 hours with only one customer infront of me (was told there was…read moreanother rep that would come in soon from lunch break) still nothing I intended to just do a small purchase and couldn't even do that because I had to be somewhere the next hour and yet was still left waiting, I just left it's ridiculous, time is money and that store wasted enough.

I had a non charging iPhone from the usb port. Felt loose and tried to blow it out without success…read more Contacted phonehub via text and quoted 2 prices for the repair. Brought it in and ended up being just a experienced cleaning. I was thinking port replacement. Quick service and not taken to the cleaners. Friendly reception as well. Local gem for willis to have

A week or two after getting my iPhone 15 Pro Max screen replaced, the screen stopped working and…read morewent completely black. I was not able to use my phone at all. I paid over $200 for the service. I had to get this replaced at a certified store to get my screen working again, causing additional costs. Do not go to this store!

I went into this Verizon Reseller around 4 pm on Sunday June 22, intending to buy a new Apple…read moreIPhone. Rather than order online, I wanted to support a local business. I was very disappointed to see the young man working there not wearing a mask. When I commented about his not wearing a mask, he grinned and shook his head. I then shared that I was leaving and would buy online. I'm nearly 60,and view it as rude and selfish that during the current situation people don't wear masks ... since the masks protect others. But I will simply not support businesses that don't mandate masks for employees. I've subsequently bought the 11 Pro Max online from Apple - so this business lost a good sale due to not showing they care about the health of their customers.

I was here on a Friday and was greeted by Stephanie. I needed help placing an insurance claim for a…read morecracked phone. She provided the best service I have received in a long time. Just helpful and friendly. The two young ladies here are top notch. Both really want to help and provide good solutions. If you are in need of cell service you can't go wrong here.

I went to Sonan Tech in Willis TX for a motherboard repair on my laptop. The repair required to…read morerepair tracers & battery connector on motherboard. They went ahead and accepted the work. Saying it would take one week. Which turned into two weeks before calling me to hand them the charger to run tests. Then turned into another two weeks before I had to reach out. They said they attempted to fix the laptop four times before giving up. I asked if they knew anyone else that could fix it. They said they don't know anyone that could & it's a total loss. When I was returned the laptop. Over half the screws to the laptop & battery were missing. And after examining the work, it looked almost exactly how I turned it in. The connector was still detached, but now flux paste residue, and damage to other areas of the motherboard (possibly from soldering burns). I went to them because they were the closest & highest reviews on google, but their volume of reviews on Yelp don't match, and the fact there's no bad reviews is questioning. The fact that they still charged me a $65 fee just attempting the work is mind boggling. Finding a business that does computer repairs is like finding a quality mechanic. I think it takes more than finding a big name & nice store. You really have to do your research. I've reach out to people on TikTok who show regular soldering/tracer work. They were sympathetic and happy to solve my issue. Which I'm hoping they can still repair after leaving it with Sonan. Don't believe what one company tells you. I've lost trust & time by going to Sonan Tech. I highly doubt I will ever go back again.

Nick was extremely helpful and accommodating. My iPhone 15 pro front camera was broken and the…read moremotherboard had issues as well, and he fixed it in under a week, which is amazing considering the amount of work that needed to be done + the other phones needing repair. I would highly recommend Sonan Tech to anyone who needs a fast, reliable, affordable phone repair shop.

BEWARE. This store practices bait and switch. We just went into this store to upgrade our phones to…read more5g. We selected 2 phones confirming the sticker price listed in their store for each phone. When the sales rep went to ring up the order, each phone was well over $60 over the sticker price listed in their showroom. I had the rep call the Manager, Akeem, who said they would not honor the sticker price listed on their showroom floor emphasizing that if wanted the phones we had to pay the increased price. Needless to say we did not purchase the phones and will be filing a formal bait and switch complaint with Corporate and other regulatory agencies.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Optimum is probably the worst company I've ever dealt with in the past 10 years. Not only do their…read moreproducts perform poorly, their customer service is horrible and they are an unethical company. Run!

this review is not about the company, however, I want to remark the excellent work that Mariana has…read moredone. I want to highlight that even though the company is not great employees make the difference. I've arrived in a bad mood, she was very gentle and explained and help with everything she could. I wanna give Mariana five stars for helping