Nick was extremely helpful and accommodating. My iPhone 15 pro front camera was broken and the…read moremotherboard had issues as well, and he fixed it in under a week, which is amazing considering the amount of work that needed to be done + the other phones needing repair. I would highly recommend Sonan Tech to anyone who needs a fast, reliable, affordable phone repair shop.

I had a great experience today. My iPhone 16 pro screen cracked. I called 1st thing this morning,…read moreNick answered which he was very knowledgeable. Once I got there he had my screen in hand and only took about 15 minutes. Job well done

I went into this Verizon Reseller around 4 pm on Sunday June 22, intending to buy a new Apple…read moreIPhone. Rather than order online, I wanted to support a local business. I was very disappointed to see the young man working there not wearing a mask. When I commented about his not wearing a mask, he grinned and shook his head. I then shared that I was leaving and would buy online. I'm nearly 60,and view it as rude and selfish that during the current situation people don't wear masks ... since the masks protect others. But I will simply not support businesses that don't mandate masks for employees. I've subsequently bought the 11 Pro Max online from Apple - so this business lost a good sale due to not showing they care about the health of their customers.

I was here on a Friday and was greeted by Stephanie. I needed help placing an insurance claim for a…read morecracked phone. She provided the best service I have received in a long time. Just helpful and friendly. The two young ladies here are top notch. Both really want to help and provide good solutions. If you are in need of cell service you can't go wrong here.

Went in to replace cell and iPad. Great customer service. Britinni, Ari, Jonathon and Nickolas were…read morefantastic. Highly recommend this location!

I want to take a minute to thank and recommend T-Mobile Associate Ari at the Willis, TX. location…read more She was a delight and took care of everything. She even stayed past closing time to make sure we were taken care of and new phones were working correctly. Very friendly atmosphere in general at the store and all associates were excellent. My wife and I are very happy with the switch and highly recommended the Willis location and ask for Ari...she's the best.

I never posted a picture of the broken charger. Again. This clown is a liar. If you want good…read morecustomer service stay away from this dude. His products are trash and he's got a serious attitude problem. I've met many small business owners that have class and this guy isn't one of them. You don't have ground to stand on pal. You're a trash business owner. We the consumers know your type. And we talk. So go lie elsewhere.

I had a non charging iPhone from the usb port. Felt loose and tried to blow it out without success…read more Contacted phonehub via text and quoted 2 prices for the repair. Brought it in and ended up being just a experienced cleaning. I was thinking port replacement. Quick service and not taken to the cleaners. Friendly reception as well. Local gem for willis to have

We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

BEWARE. This store practices bait and switch. We just went into this store to upgrade our phones to…read more5g. We selected 2 phones confirming the sticker price listed in their store for each phone. When the sales rep went to ring up the order, each phone was well over $60 over the sticker price listed in their showroom. I had the rep call the Manager, Akeem, who said they would not honor the sticker price listed on their showroom floor emphasizing that if wanted the phones we had to pay the increased price. Needless to say we did not purchase the phones and will be filing a formal bait and switch complaint with Corporate and other regulatory agencies.

From the owner: Switch today & enjoy America's largest 5G network.read more

First off let me just say that this place is beyond crooked. If you want to get lied to and robbed…read moreof your money for low quality cell phones, then this is the place to go. The man who works there lies about the cell phones. He sells generics mostly but he has bad quality originals. He claimed the galaxy onetouch fierce he sold me was like the 4s. Once I got home and tried it out, I discovered it was an outdated android phone. He of course has a no return policy even tho I had asked him if I don't like it, if I could bring it back. He said yes, but nothing about no refunds. I do not recommend this cell phone store to anyone because I don't wish for anyone to get robbed like this.

Not particularly helpful. After talking with the young man he suggested it was best I call ZAGG…read more...of course after holding for just over 2 hours, the call was dropped

Install was the only thing to praise about this visit. I have done a lot of business with Zagg and…read morethis particular location in the past with mine and my family's devices (about 6 devices) as well as my company's devices (approximately 173 devices). I understand that there was an increase in price as every thing has increased due to inflation and that is fine (included photo is of their price increase). But the gentleman that I'm not used to seeing there kept pressuring me to upgrade my screen protector since he stated that they no longer carry the one I had on my phone any more and as he searched for it I was able to see that they have two of the screen protector that I had on my phone. This constant up selling and the constant pressure was making me very uncomfortable about the situation. According to the gentleman that handled my case I can either upgrade for an additional $40.00 or downgrade my screen protector. I did not have the additional funds for the upgrade so I needed up down grading this screen protector even though I had seen the screen protector in their drawer. This deceptive practice of forcing the consumer to upgrade for a significant increase in price or to downgrade the protection threat was not appropriate nor appreciated. I think I might have to start looking for another replacement screen protective device from another company and I'd advise that others do the same or face the possibility of them trying to pressure you to upgrade for a enormous fee or downgrade your protection even though they have your screen protector in their drawers - as it appears that they use the deceptive practices of bait and switch.