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    Russell Cellular

    3.0 (2 reviews)

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    Optimum

    Optimum

    (14 reviews)

    Trying to fond B out why My service and 4 other neighbors…read moreinternet service has been off and all day. Made 20 minute calls to ai voice and could not get them to connect me to tech support - can I bill you for my wasted time? No support. No info. Nothing. Drove to Montgomery Lake Conroe office yelp lists as B open but as of 1:30 sat it is closed with no hours or sign on their door JAVE NEVER HAD WORSE, unresponsive service. Guess my alternative is to contact FCC. MAYBE THEY COULD HELP YOU IMPROVE YOUR SERVICE.

    Tuesday I signed up to move my cell and internet service to Optimum. Had I had any inkling of how…read morefrustrating this process would be I would never have switched. That day I had approximately 6 hours on the phone with Optimum. I spoke with at least sixteen different people. The people are not the problem. They were invariably courteous and tried to be helpful. The biggest problem is the inter-office process used to communicate between offices. No matter what number you call, you are always transferred to another office. And in every case each new person asks for the same information, your full address, your phone number, your email address and your passcode. It then takes 3 to 4 minutes while the first person who answers the phone communicates with the person they're going to switch you to. Then the new person asked for the same information again. And if you're transferred a second time you have the same wait and have to repeat the same information again. It's as if this technology company is passing inter-office notes on paper between offices. And that was just for the cell phone transfer. The technician that was supposed to connect up my internet this afternoon was a no show. I received a text message that said the Technician was unable to access the required area. Even after speaking with a supervisor, no one knew what that meant. So after planning my day around a 2 Two. Five o'clock appointment, No one shows up. Today, my first full day with Optimum cell service, I was talking with a credit card company. They sent two confirmation text messages to me. Neither came through. When the company then tried to call me to confirm I was who I claimed to be, that phone call did not connect either. When speaking with Optimum tech support, they said someone would call or text me in 24 hours with a solution. If this continues, I'm moving back to my old phone and internet company. Read the reviews of Optimum and be leery. It may be less expensive, but the real cost may be greater.

    Russell Cellular - mobilephones - Updated May 2026

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