We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

I killed my phone and needed to replace it. I showed up about 30 minutes before closing. There were…read moretwo other customers ahead of me and only one representative working. Kena was absolutely amazing. She helped all of us simultaneously. She is smart, efficient very helpful and kind. I was out of there in under and hour. If you go to this store, hopefully Kena is working and she can help you. She was the best representative I've ever had at an AT&T store.

Not enough staff, I waited for 2 hours with only one customer infront of me (was told there was…read moreanother rep that would come in soon from lunch break) still nothing I intended to just do a small purchase and couldn't even do that because I had to be somewhere the next hour and yet was still left waiting, I just left it's ridiculous, time is money and that store wasted enough.

I never posted a picture of the broken charger. Again. This clown is a liar. If you want good…read morecustomer service stay away from this dude. His products are trash and he's got a serious attitude problem. I've met many small business owners that have class and this guy isn't one of them. You don't have ground to stand on pal. You're a trash business owner. We the consumers know your type. And we talk. So go lie elsewhere.

I had a non charging iPhone from the usb port. Felt loose and tried to blow it out without success…read more Contacted phonehub via text and quoted 2 prices for the repair. Brought it in and ended up being just a experienced cleaning. I was thinking port replacement. Quick service and not taken to the cleaners. Friendly reception as well. Local gem for willis to have

I had a great experience today. My iPhone 16 pro screen cracked. I called 1st thing this morning,…read moreNick answered which he was very knowledgeable. Once I got there he had my screen in hand and only took about 15 minutes. Job well done

Nick was extremely helpful and accommodating. My iPhone 15 pro front camera was broken and the…read moremotherboard had issues as well, and he fixed it in under a week, which is amazing considering the amount of work that needed to be done + the other phones needing repair. I would highly recommend Sonan Tech to anyone who needs a fast, reliable, affordable phone repair shop.

Went in to replace cell and iPad. Great customer service. Britinni, Ari, Jonathon and Nickolas were…read morefantastic. Highly recommend this location!

I want to take a minute to thank and recommend T-Mobile Associate Ari at the Willis, TX. location…read more She was a delight and took care of everything. She even stayed past closing time to make sure we were taken care of and new phones were working correctly. Very friendly atmosphere in general at the store and all associates were excellent. My wife and I are very happy with the switch and highly recommended the Willis location and ask for Ari...she's the best.

BEWARE. This store practices bait and switch. We just went into this store to upgrade our phones to…read more5g. We selected 2 phones confirming the sticker price listed in their store for each phone. When the sales rep went to ring up the order, each phone was well over $60 over the sticker price listed in their showroom. I had the rep call the Manager, Akeem, who said they would not honor the sticker price listed on their showroom floor emphasizing that if wanted the phones we had to pay the increased price. Needless to say we did not purchase the phones and will be filing a formal bait and switch complaint with Corporate and other regulatory agencies.

From the owner: Switch today & enjoy America's largest 5G network.read more

Trying to fond B out why My service and 4 other neighbors…read moreinternet service has been off and all day. Made 20 minute calls to ai voice and could not get them to connect me to tech support - can I bill you for my wasted time? No support. No info. Nothing. Drove to Montgomery Lake Conroe office yelp lists as B open but as of 1:30 sat it is closed with no hours or sign on their door JAVE NEVER HAD WORSE, unresponsive service. Guess my alternative is to contact FCC. MAYBE THEY COULD HELP YOU IMPROVE YOUR SERVICE.

Tuesday I signed up to move my cell and internet service to Optimum. Had I had any inkling of how…read morefrustrating this process would be I would never have switched. That day I had approximately 6 hours on the phone with Optimum. I spoke with at least sixteen different people. The people are not the problem. They were invariably courteous and tried to be helpful. The biggest problem is the inter-office process used to communicate between offices. No matter what number you call, you are always transferred to another office. And in every case each new person asks for the same information, your full address, your phone number, your email address and your passcode. It then takes 3 to 4 minutes while the first person who answers the phone communicates with the person they're going to switch you to. Then the new person asked for the same information again. And if you're transferred a second time you have the same wait and have to repeat the same information again. It's as if this technology company is passing inter-office notes on paper between offices. And that was just for the cell phone transfer. The technician that was supposed to connect up my internet this afternoon was a no show. I received a text message that said the Technician was unable to access the required area. Even after speaking with a supervisor, no one knew what that meant. So after planning my day around a 2 Two. Five o'clock appointment, No one shows up. Today, my first full day with Optimum cell service, I was talking with a credit card company. They sent two confirmation text messages to me. Neither came through. When the company then tried to call me to confirm I was who I claimed to be, that phone call did not connect either. When speaking with Optimum tech support, they said someone would call or text me in 24 hours with a solution. If this continues, I'm moving back to my old phone and internet company. Read the reviews of Optimum and be leery. It may be less expensive, but the real cost may be greater.