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    Verizon Authorized Retailer - Wireless Zone

    3.7 (15 reviews)
    Open • 9:00 am - 8:00 pm
    Updated over 3 months ago

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    7 months ago

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    8 years ago

    Wonderful experience at this Verizon. The employees went above and beyond to accommodate our needs. Ask for Johnathan, he's great!

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    Ask the Community - Verizon Authorized Retailer - Wireless Zone

    Review Highlights - Verizon Authorized Retailer - Wireless Zone

    “my phone was suddenly dropping calls & reception was terrible in the house which was very atypical.”

    Mentioned in 2 reviews

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    Optimum-Conroe

    Optimum-Conroe

    (220 reviews)

    Suddenlink Communications was extremely difficult with technical support! The automated system was…read morea terror, excessively long wait times, no resolution, etc. Heck, it took 5months for Suddenlink Communications to bury the cable flapping in the wind with each gentle evening breeze. Throughout the usual elevator music playing as I waited 10+ minutes, the call was interrupted by the standard automated urging to visit a website for help instead. (NO. I NEED HUMAN HELP HOMIE.) This process happened four times over a 2-day span. I fully anticipated the entire process, you know the call-for-tech-support-but-you-end-up-holding-forever-while-repeatedly-being-told-to-just-unplug-it joke? Well, slow clap for Suddenlink Communications because they are masters. My internet service with the company is slow but having 10+ phones, 3+ tablets, 2 laptops, 2 gaming systems and watching 2 internet tv's doesn't make it slower. It keeps right on chugging slow. Slow like pauses during online gameplay, pauses during shows, dreaded spinning circle during internet seaches. For the past week, all electronics are kicked off the internet randomly throughout the day and night. We can't watch an hour episode or play a full game of Madden without being kicked off. Calling is a option besides those wack turn-it-off solutions are wack but calling is such a loooooooooooong process. Livechat has the audacity to require your account number! I'd leave but I came to Suddenlink Communications because I had same issues with another company. Going on 30min+ and no end in sight. I wanted to officially have a response to report but...... geez.... holding past 30min usually ends with the call sounding a fax and hanging up on ME UPDATE!!! At 48min, I was able to schedule a tech for the following week.

    David was an unprofessional employee. I requested a supervisor multiple times. I am so unsatisfied…read morewith the transaction, it took two calls to attempt to get a PIN number to port number to another carrier. I was hung up on, asked evasive questions. Making the simple transaction l I will never recommend them to anyone. The tactics used were extorting and exhausting. The customer that I witnessed this happening to is 78 years old. The only reason for the one star I couldn't enter a 0.

    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated October 2026

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