I've had Ezee fiber for a few years now and honestly it's been the best service I've had in…read moredecades. The price was great and actually doubled my speed while cutting my bill in half. Customer service was great when I installed a few years ago and even now when I called in with questions regarding my bill. The service agent seemed incredibly knowledgeable and knew exactly what I was asking. I wish I had gotten his name but I am grateful to have had him. If you're hesitant about making the switch over, I'd highly recommend it!

I'm giving them 2 stars because Darryl Reese, our salesman was very nice, professional and helpful…read more And our download and upload speeds are good. However, I'm not at all happy with John Wilson. We had to file a claim because the installer ran into an HVAC wire in our attic. It was a Saturday afternoon. So we had to pay a weekend AC service call which was expensive. John Wilson denied the claim stating that the installer didn't run into a wire when we knew he did. Our AC starting blowing hot air right after the the installer came out of the attic. Moral of the story...if you choose Ezee Fiber, don't let the installer go in your attic.

1/5 -- They took the equipment, told me not to pay, then sent me to collections anyway…read more Returned their equipment. They confirmed they received it. Then they kept billing me for it. I called multiple times. On recorded lines they told me, over and over, do not pay the bill. They said the charges were in error, they had everything they needed, and they would stop the texts and emails. They said it was their mistake. They sent me to collections for not paying the bill they told me not to pay. They admitted it was their error. They promised they would stop. Then they billed again. This is not a billing glitch. This is a company that takes your equipment, records itself telling you not to pay, ignores its own recordings, and still damages your credit. The left hand does not know what the right hand is doing, and neither hand cares that you followed their instructions. Do not give them your equipment, your money, or your credit. They will keep both and then act surprised when you have proof they told you not to pay.

They really don't deserve a one star, they are awful, the internet service is terrible, its way…read moreover priced for even the slowest of their service, if you call to complain or ask for help, their customer service is horrendous and could care less. I have been a customer for 20 plus years, they don't care, they have zero respect and all and all they 100% suck as a company!!

Got there when they first opened and Wajeeh was really helpful and super friendly! Definitely…read morerecommend him helping you out with your phone or if you're looking to swap to Verizon he's your guy!

Went here to get upgrade my phone. Knew what I wanted and there was a promo on our account we…read morewanted to use. Everything seemed fine, we purchased the phone the total seemed right and we were doing the transfer. My husband was waiting and randomly looked at email with the receipt and noticed two extra charges (in which we never said yes to). When asked what they were Keham M said the $40 was for doing the data transfer and phone set and the $20 was for if the phone ever got water damage we could bring it back and they would fix it... 1. My husband works with IT and could do the data transfer, Keham never said anything about this charge, we would have definitely not paid for that (my husband always does the data transfer for us when we get a knew phone). 2. When asked about the water damage protection being good for any Verizon store he said only their store. We don't even live Conroe. We are just visiting family. Why in the world would we agree to that charge? He swore he told us about it but definitely lied. He knew he was caught in a lie and was like I will refund the two charges. At that point you lost us as a customer. My husband asked for the manager. The manager said he would refund the two charges but my husband was pissed. We told them we wanted to cancel the whole transaction and get my old phone back. He straight up lied. Definitely don't trust him when going to this store and make sure to check what you are paying for because he straight up stole from us.

Unparalleled and horrific customer service coupled with always unreliable internet. The company has…read morestall/delay/deny policies to cancel that are designed to wear customers down to give up. Even though I was prepared for such tactics they were infuriating. So after 4 straight days and hours on hold of trying to cancel, Frontier still claims "system problems" to cancel. It's a clown show-truly. BUYER BEWARE

We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

I recently moved to College Station, and I am a few miles from Milican, so I knew Cable was not…read moregoing to be an option. Well I talked to the wonderful staff, they answered my questions, I thought I knew what I wanted. But I was wrong. WireStar has a new WiFi product that has super speed without a satellite dish or cable connection. I don't know all the technological jargon but I do know that it is faster then my cable wifi was in Houston. The phone staff was very helpful and the installers did a wonderful job. I highly recommend this new service from this company.

Worst internet provider ever. if I could give 0 stars I would. We are forced to use them in the…read moreapartment complex that we live in. The WiFi on my cellphone is better most of the time. Not worth the money at all.