I was on the phone over 50 minutes to cancel my Internet service. I was passed around to 6…read moredifferent people.i walked into an optimum store to return the modem. There were 8 people in line and only one person working

Woohoo! Finally have internet service competition in my neighborhood. Instead of paying $80/month…read morefor 300 Mps, I'll now be paying $30/month for 500 Mps, plus I'll get a $100 Visa gift card. $700 savings in year one! Crazy thing it that Optimum matched all this, plus offered 3 months free when I called to cancel. What a horrible business model. Provide shitty, overpriced service until your customer is fed up, and then beg them to stay. Goor riddance, Optimum.

Gilbert was great to work with and very quick to get our TV remounted! He was quick to come out the…read moresame week and he was able to come after hours to not affect business. The TV looks great as well!

He mounted a TV for me in my bedroom. He was super quick and accommodating. Very detailed in his…read morework. Made sure everything was perfectly centered and leveled.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

When installing lines in my parents neighborhood- they destroyed lawns left and right. My dad…read moreattempted to speak to them about it and he was cussed out by an employee. My dad took it to the city and now he receives harassment phone calls from the company. Working on ways to report the company and individuals within the local location to report!

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

I thought DISH was bad, no where close to Directv! Hours on…read morethe phone, commitments/promises made and not even one was kept. Folks on the line you cannot understand w/a rehearsed script. Today I received an absolute promise they would have someone to complete the installation that they started 4 days ago... It is now 3 hours later no call, no show... Direct used to be good service until ATT bought them! Same kind of service I got from ATT & I left and went to VERIZON.

Terrible customer service. Some Chanels included in my package not available when I need them. This…read morecompany does not meet customer expectations, nor keep what they promised. I would not recommend this TV service, there are other options.

Absolutely horrible service and horrible installation technician! Came out and installed one TV …read more.. said DirectTV sucked and instead put us on ATT TV. Did not install two other TVs and said would be right back and hasn't shown up in over a week. Called customer service and they were not helpful, told us we had the wrong kind of smart TV and would be charged for additional boxes for two more TVs .... what a scam! We had ATT service before in another town years ago with same TVS and all worked fine. Not anymore...ATT service and installation really sucks!

From the owner: AT&T is an Internet service provider in College Station with broadband Internet services to connect…read moreyour home to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

"Service" here is non-existent. I have never had such condescending and dismissive treatment. In…read moreone instance I needed technical help but was told they were there only to sell products and that I was wasting their time. Two days ago I went in to buy one of the new iPhones. I understand that they are back-ordered or delayed for whatever reason. The "sales" person told me I was better off going to Best Buy. Gee. I thought you were here to sell phones. I was offered no other help or even given the opportunity to learn more about the new iPhones. I got the message. The people at this store for whatever reason do not want me in their store or desire to keep me as a customer. I went down the road to T Mobile, and the difference in customer service was night and day. You just lost a decades long customer who has not only bought your now defunct home security system but also subscribes to DirectTV. My money is obviously not important to you, so I will be spending it with a company that actually appreciates its customers.

DO NOT use this AT&T store. They made changes that doubled my bill , would not answer any of my…read morequestions and I spend hours on phone with AT&T getting their errors straightened out.

brass Wi-Fi has been unbelievably courteous and informative, fast, helpful in all their…read morecommunications and services! From the very very beginning of getting fiber installed every single one of the people involved have just been great!! I was informed about every step of the way from the people that first started placing the cables all the way through the technician who installed the modem and other equipment and then to the people who run the company and those who own the company!! I simply can't say enough good things about this company and ALL of the people involved with the insulation of fiber optic network capabilities to my home! Everyone involved has my gratitude for a smooth economical quick option for the Internet!

I just cant continue this service any more. It started about 4 or 5 months ago, with constant…read morebuffering. The later it got in the evening the worse it became. Im thinking Starlink, Yeah