Came in on a Saturday was helped right away. He had us setup…read morewith a new plan in no time. Even informed us of the current promotions that the store was running. Traded in an old Samsung and got a brand new one for only $40 after taxes.

Went to return an old phone due to receiving an upgrade. Employee was so unhelpful and kept…read morerepeating "it'll have all of your information on it" after I asked various questions about not being able to get my old phone unlocked. Totally unnecessary and unprofessional to keep repeating himself instead of trying to find a solution. Will not return to this store and do not recommend to anyone else.

Beyond blown away! I go into stores like these with much…read morehesitation, having experienced less than positive service. Not this time! Kelly Ferguson not only handled all of our needs (new phone, new cases, screen protectors, etc, etc) but HE SAVED US MONEY ON OUR EXISTING PLAN, while making the entire experience FUN!!! Fantastic, knowledgeable, fun and efficient service!!! Yes, I'm blown away and want everyone to know. Thanks Kelly!

I wouldn't recommend ATT if they were the only cell service…read more I've spent six days and many hours attempting to move my service from Consumer Cellular to ATT Retail Seven times over and he last six days ATT has been unable to move my service to ATT. EACH time I was cut off with the only option was to start over. The sixth time I attempted to transfer my service only to be dropped before completing the exchange. Total incompetence. No one at ATT Could transfer my iPhones, with my numbers, to ATT. I Don't know how this company stays in business. So, here I am with my old service cancelled and ATT unable to set up my account with my iPhones. Please, select another provider and save yourself hours of wasted time with ATT. I now understand why the FCC has 11.5 million complaint it's against ATT.

My family and I went to t-mobile after my sibling's phone needed serious attention. They called it…read morethe black screen of death. We worked with a young gentleman, Jose. He was very professional, people oriented, knowledgeable, and hilarious. He is a whole vibe. He found a quick solution to our problem and had informed us about our account. We were due for an upgrade. It saved us money and we ended up with new phones for all! Not to mention, the foodie in me found some great suggestions from a fellow foodie, Jose! I can't wait to try those waffles. Our new friend, Jose. We shall be looking up more places to eat and visit! No papercuts for you, Jose! Ha! Thank you for great service and helping us get the best deal!

Despite them always being busy when I go the wait time isn't bad. Everyone is always super friendly…read moreand very helpful. Once I'm helped it's always a quick visit but of course that depends on your reason for going. This is the only location in bcs that I've gone to and I'm never disappointed. Their customer service is always great. Their staff is very knowledgeable and helpful also not pushy at all it's refreshing.

I like BustBuy. Handy, competitive, all the latest products. I say this because I do not want this…read morereview to be associated with the retail store. This review is for the Geek Squad which I've attempted to use several times. You can make an appointment or not, doesn't seem to matter. There's always a wait and to date they have never been able to fix a problem. So today is my last attempt to seek Apple Care help from the Geek Squad. There are other Apple Authorized Repair Stores in BCS. 12th Man Technologies Mac Resource Computers Save yourself the aggravation.

I'm writing this as a father and a long-time supporter of local retail…read more I purchased a Dell laptop through Best Buy for my son Aiden as a graduation gift. I went into my local stores first--as I always try to do to support local businesses--but they didn't have the model he needed. Staff recommended ordering online through Best Buy, which I did, purchasing a Dell with the required specs for an engineering student. Total cost: approximately $2,500. Within the first year, the computer completely failed three separate times. Each time, it was shipped out for repair. Each time, it came back and failed again. And each time, I was told some version of: "If this happens again, we'll replace it." Well, here we are again. This time, when the same failure occurred, I was suddenly told that we had "run out of time" and replacement was no longer an option. I attempted to escalate. I asked to speak with the manager, Cody--who never showed. I then spoke with Zach and Justin. They were polite, but it was clear they did not have the tools, authority, or training to deal with what is obviously a lemon product. Instead, I was given excuses that directly contradicted what I had been told multiple times before. I won't repeat the excuses here. What matters is this: * Best Buy failed to stand behind the product * Best Buy failed to honor what their own employees repeatedly promised * And when accountability was required, Best Buy disappeared This is exactly how local retail dies--not because of online competition, but because customers lose trust. A $2,500 computer that fails repeatedly should not become the customer's problem to absorb. This was handled poorly, inconsistently, and without integrity. I expected better. I will not be shopping here again. -- Jim Ross

Went in on a Sunday, I was able to get my screen fixed for an iphone13 in an hour and a half. My…read morephone was ready in the amount of time they quoted me. They had the screen in stock and employee was friendly. I had a great experience and would recommend!

Speedy Service and Friendly, Knowledgable Staff. Jaxon welcomed me (even though I arrived shortly…read morebefore closing time) and quickly remedied the issue. Thanks Jaxon!

I had the most amazing experience at Metro by T-Mobile on Harvey Road! The reason for the 5 stars…read moregoes to Allison! She was very knowledgeable and extremely helpful! She has a great personality and attitude! If you need a phone go see Allison!

From the owner: Switch today & enjoy America's largest 5G network.read more

You can tell the owner has pride in his work and his business. What they do, they do well, and what…read morethey can't do, they refer honestly. I went to get my screen fixed. He helped me find out that I had apple care. I got the repair done in the Woodlands Apple Store, and then came straight back to have Sour Apple install a screen protector for me.

I dropped my phone and my screen stopped working. I came here and thankfully they had the screen…read morefor my phone. They also had a July sale during my transaction. Couple of weeks after the repair, my phone working completely fine, with no additional issues so far. A good repair shop

I was in here trying to buy a Nintendo switch ac adapter guy was very rude rining me up because I…read morespecifically asked for Nintendo brand and then over charged me because best buy had same exact item for 29.99. I never left store and they refused to return item that literally paid for 5 mi uses before. I definitely would nor recommend tnus store to anyone. I will never return.

My son has been going here since he was 8 or 9. It is a great store with helpful people. They are…read morevery laid back and have never been rude. The guy in the comments who said that they close at 10:00 is misinformed and was probably harassing a female employee and scared her. As a female, this is something we always have to be aware of and not something you give someone a bad review for.

I was on the phone over 50 minutes to cancel my Internet service. I was passed around to 6…read moredifferent people.i walked into an optimum store to return the modem. There were 8 people in line and only one person working

Woohoo! Finally have internet service competition in my neighborhood. Instead of paying $80/month…read morefor 300 Mps, I'll now be paying $30/month for 500 Mps, plus I'll get a $100 Visa gift card. $700 savings in year one! Crazy thing it that Optimum matched all this, plus offered 3 months free when I called to cancel. What a horrible business model. Provide shitty, overpriced service until your customer is fed up, and then beg them to stay. Goor riddance, Optimum.

Hmmmm?? They took down my original review? Well, these gentlemen at the College Station store are…read morethe best. They took care of us very quickly. Putting in two new Duracell batteries in my RAM, in under 45 minutes. Thanks to you all.

1.5.24 This is my 800th Yelp review…read more Went in to buy a 12 volt battery. One of the young men asked me if I needed help the second I walked in. I showed him a photo and away he went to get what was needing. Quick, fast and knew exactly what I was needing. Great service. I paid and away I went. It is really nice walking in and the employees know what they are selling and where to locate it in the store. I will return when needed to this location!