I just cant continue this service any more. It started about 4 or 5 months ago, with constant…read morebuffering. The later it got in the evening the worse it became. Im thinking Starlink, Yeah

brass Wi-Fi has been unbelievably courteous and informative, fast, helpful in all their…read morecommunications and services! From the very very beginning of getting fiber installed every single one of the people involved have just been great!! I was informed about every step of the way from the people that first started placing the cables all the way through the technician who installed the modem and other equipment and then to the people who run the company and those who own the company!! I simply can't say enough good things about this company and ALL of the people involved with the insulation of fiber optic network capabilities to my home! Everyone involved has my gratitude for a smooth economical quick option for the Internet!

While driving back to Houston I stopped here at this gem to get a new phone. They opened at 10AM,…read moreupon arriving I was greeted with welcoming warmth. They gave me great customer service and pointed me to the right phone I needed. Thank you again!! I would definitely recommend this store when you stop by in College Station.

Went to return an old phone due to receiving an upgrade. Employee was so unhelpful and kept…read morerepeating "it'll have all of your information on it" after I asked various questions about not being able to get my old phone unlocked. Totally unnecessary and unprofessional to keep repeating himself instead of trying to find a solution. Will not return to this store and do not recommend to anyone else.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

When installing lines in my parents neighborhood- they destroyed lawns left and right. My dad…read moreattempted to speak to them about it and he was cussed out by an employee. My dad took it to the city and now he receives harassment phone calls from the company. Working on ways to report the company and individuals within the local location to report!

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

Absolutely horrible service and horrible installation technician! Came out and installed one TV …read more.. said DirectTV sucked and instead put us on ATT TV. Did not install two other TVs and said would be right back and hasn't shown up in over a week. Called customer service and they were not helpful, told us we had the wrong kind of smart TV and would be charged for additional boxes for two more TVs .... what a scam! We had ATT service before in another town years ago with same TVS and all worked fine. Not anymore...ATT service and installation really sucks!

From the owner: AT&T is an Internet service provider in College Station with broadband Internet services to connect…read moreyour home to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Cybercom will NOT return calls. I have called them every day for the last two or three days and…read moreleft messages pleading for a call back. If their service is as good as their calling back, then they must really stink. I give them one start because I cannot give them zero stars. I wonder if those clowns are even in business any more.

After filing a request for my Internet I got a call about 30 minutes later from the sweetest lady…read moreever , Mirna. She took the time to help me out and to get me the best internet coverage possible she didn't rush me and allowed me to go at my own pace. Thank you to Mirna , for giving me the best experience possible !

I had a very disappointing experience canceling my service. Before canceling, I specifically asked…read morewhether I would owe for another month, and the representative assured me I had made the cutoff and would not be charged. Based on that information, I proceeded with the cancellation. To my surprise, I was later billed for an additional month. When I called to dispute the charge, the company refused to honor what their representative had told me. Instead, they simply pointed to their policy and took no responsibility for providing inaccurate information. Mistakes happen, but what matters is how a company handles them. In this case, there was no accountability and no effort to make things right. If you choose this provider, make sure you get everything in writing because you may not be able to rely on what you're told over the phone.