The battery warehouse ordered a part from me in Minnesota that no one else in the country had- I…read moresent it to him at the last minute of the day so that he would get it asap. They never paid me for it. I should have sent it cod but I was in a hurry and trusted them. They may be a nice bunch of guys but they have no integrity.

Well! I stopped in today 7/26/23 around 6 pm. Apparently I was invisible in a bright pink shirt…read morewondering around trying to decide which bulb to purchase for my Honda civic brake light. Since NO ONE was going to ask if I need any help. I finally ask Taylor for some help. Obviously he wasn't thrilled since he was standing next to the shelves eating pizza. After looking around he picks out the bulbs I need & I pay for them. Naturally I have questions as to how to change it out. Taylor tells me to look on YouTube because there are literally millions of videos which will show me how to do it myself. I asked if I need any tools ? He says no. I'm thinking ok! Because I sure don't want to get a ticket since I don't know how to change out a bulb for my brakes. And gee Mr auto parts store clerk! I get it. I'm taking you from your pizza but could you do better than that ? Welp I go outside & grab my owners manual & I start trying to pull the holder for the bulb. I look in my manual & it states I need a different size. Back into the auto parts store & this time a guy with blond curly hair looks it up but assures me it's the right bulb. I suppose I should not ever refer to the owners manual because these two geniuses are sure not going be more forthcoming. Do I need to mention that it's 101out there? In Texas ? No? Ok. After being unsuccessful trying to remove the other bulb, I decide to drive home. At this point I was hoping a cop would pull me over because I was going to ask him for help. Because gosh darn it all, O'reillys sure doesn't go above & beyond to help any customers. All I can say is that in the past I've had really nice people assist me. Clearly it was my fault I went to O'Reillys. Guess where I'll go the next time I need something ??? Damn shame! I've used O'Reillys since they were Hi/Lo in the late 90's. Awful customer service. I was very surprised. Wonder if they would let their mom/wife/sister etc drive around with a burn out brake light ??? Because guess what? I do not have family & I had just left Physical Therapy this afternoon at Baylor Scott & White so the last thing I needed was such indifference. At least at a convenient store buying a bottle of Gatorade I get greeted and told to have a nice day. Imagine my surprise when I read that they can in fact install a simple brake light bulb. Hmmm Must be nice but the store located in College Station on hwy 6 is NOT the place to go to if you need assistance. Never again !

Back home I always choose AutoZone over O'Reilly's…read more Several weeks ago I was visiting my parents and we were working on my dad's truck. We needed a few parts so we went to several AutoZone locations first. While we were able to get several parts without issue, we couldn't even place an order for another part we needed and didn't get much help at either location we visited. While running some other errands I suggested we cover all our bases and check out O'Reilly's before changing our plan of action. This one was nearby so we stopped in right before 11am. When we entered there were maybe 4 or 5 young employees all helping someone- fairly busy for a weekday. The manager finished up with the person he was helping first, so we went to talk to him at the counter. Unfortunately, I didn't get the managers name, but I wish I did, he alone was worth the trip here. He was both knowledgeable and helpful. Not only did the manager have a great suggestion to bypass getting the part, he even pulled up another company's website for what we were looking for. It was a company my father had used before, so he was pleased with the suggestion as well. Not a lot of businesses like this will think outside the box for other solutions, nor risk losing money by recommending someone else. The managers also helped us find the remaining items we were looking for while simultaneously overseeing his employees consultations. I was very impressed! By mid afternoon the truck was up and running and we were on to the next thing. I really wish I could give the manager the appropriate recognition with a proper shout out, but I'll definitely be returning HERE when I'm in College Station and have an automotive need.

My Breitling Aerospace has a cover holding the battery down. The tiny screwdrivers I bought to…read morechange the battery weren't tiny enough to remove the battery cover. Victor at BPB replaced the battery and reset my watch in just a couple minutes. I'm very happy with the customer service

Until having the screen on my iPhone fixed last week, I have never had a bad experience with…read moreBatteries Plus. This review is only to warn people considering using them for an iPhone screen repair. I brought my phone in last week. The screen and center button needed to be replaced. I dropped it off and they called to say it was done a few days later. When I picked it up I immediately knew something was off. I showed the guy that I was having trouble pushing buttons. After trying it, he decided I must have greasy fingers. OK... Maybe it is just me. I left and went home to have my wife try it. She agreed it was not working properly. I brought the phone back the next day, they again worked on it and I picked it up. It worked good for one day and then started acting up again. I took the phone back and this time the employee changed the screen while I waited. He and I tested it with the new screen and we agreed, again, it was not working correctly. He asked if I could leave it with him. I did. The phone was ready later that day. I picked it up, he said he had put several different screens on it and finally found one that worked. Then, he said they had been having a lot of problems with their screens, including one he had put on his phone. I took it home and it worked until this morning (2 days later). I was waiting until later today to take it. When I pulled it out of my pocket this afternoon I noticed it had a crack. I had done nothing out of the ordinary. I knew then that I was out of luck, or the good people at Batteries Plus were full of luck, whichever way you want to look at it. I took it in knowing I wouldn't be getting anything out of my visit since it cracked on my watch. I asked the employee if they used Apple parts. He said no, they have been using the same company for years and had never had any trouble until recently when the company had started refurbishing old screens instead of sending them new ones. He told me that they don't replace the ribbon on them so if the screen had any problems other than the front glass being cracked it goes unfixed. He said he had put 3 different screens on his phone before finding one that worked. I would not recommend anyone bringing their phones to them for screen repairs for a while.

Worst customer service I have ever recieved from a buisiness in Montgomery! Employee cussed me out…read moreon the phone, was late getting work done! Refused to put me in contact with store owner or store manager! When i told him i would make sure they new how he acted and spoke said he didnt care! Never completed work

Kevin was very helpful and easy to work with. I recommend this place because of their stock…read moreavailability and 5 star customer service.

Came here to get a used car battery and got it change. It was great work, and great people. What…read moremore can I say?

The best! Service…read more Products Attitude Warranty You name it..... they are better than Any box store or auto zone. Over 20 yrs as a satisfied customer!

Went in to get my battery checked and they managed to give us the wrong one back. No apologies no…read moreanything.

God forbid you try to return a part ! Unpleasant management (he questioned to test a thermostat…read moreand I am an NASE certified master mechanic) counter staff no nothing of auto parts except how to look up in computer, inferior parts, inferior customer service. Stay away!!! Go to NAPA or Autozone. Anyplace but here!!