See photos to see how awful of a company WireStar is. They refuse to fix issues. They send emails…read moreout saying they are still investigating and working the issue. Over six months we've had issue and they are still trying to figure it out. WireStar is absolute garbage for internet providers. One of the most incompetent companies out there. If you are looking at apartment buildings or for personal/business use, RUN don't walk from WireStar. Nothing but issues since August 2025 and we are in February now. The internet is slow, always disconnecting, and you cannot access certain sites/apps like HBO, Prime TV, Redditt, etc. All you get is, "We're working on it" when you call or email them. All the other review are accurate. Trying to convince my apartment building to drop them ASAP or give us options. Again, RUN from WireStar.

Wirestar is the bulk provider for my building. It is absolute trash…read more The worst part is? It didn't used to be. We had the occasional, like once every few months, issue or outage. And they always set up a temporary wifi service while they fixed it. Then they did some sort of upgrade a few months ago and since then? I have to go to coffee shops for my video calls, as just an example of how bad the service has become. My building is fighting with them to fix the issue and they have been utterly unresponsive to the concerns. I work from home, so an internet connection is sorta kinda preeminent on my list of must haves. Do not recommend.

brass Wi-Fi has been unbelievably courteous and informative, fast, helpful in all their…read morecommunications and services! From the very very beginning of getting fiber installed every single one of the people involved have just been great!! I was informed about every step of the way from the people that first started placing the cables all the way through the technician who installed the modem and other equipment and then to the people who run the company and those who own the company!! I simply can't say enough good things about this company and ALL of the people involved with the insulation of fiber optic network capabilities to my home! Everyone involved has my gratitude for a smooth economical quick option for the Internet!

I just cant continue this service any more. It started about 4 or 5 months ago, with constant…read morebuffering. The later it got in the evening the worse it became. Im thinking Starlink, Yeah

While driving back to Houston I stopped here at this gem to get a new phone. They opened at 10AM,…read moreupon arriving I was greeted with welcoming warmth. They gave me great customer service and pointed me to the right phone I needed. Thank you again!! I would definitely recommend this store when you stop by in College Station.

Went to return an old phone due to receiving an upgrade. Employee was so unhelpful and kept…read morerepeating "it'll have all of your information on it" after I asked various questions about not being able to get my old phone unlocked. Totally unnecessary and unprofessional to keep repeating himself instead of trying to find a solution. Will not return to this store and do not recommend to anyone else.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

When installing lines in my parents neighborhood- they destroyed lawns left and right. My dad…read moreattempted to speak to them about it and he was cussed out by an employee. My dad took it to the city and now he receives harassment phone calls from the company. Working on ways to report the company and individuals within the local location to report!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

was out window shopping and stopped at this rude unprofessional place went in wasn't greeted it was…read morevery quiet a weird lady just sitting there a guy comes from the back asked if he can help us I said no I'm just looking continued to look around at displays and my daughter was looking at cases for her phone immediately he told us if he can't help us we can't be in the store didn't ask if we were customers thinking bout switching nothing you'd think we just broke into this man home or something...will most definitely avoid this place if possible and if I do have to go in for something I'd rather switch phone companies he lost business with me and FYI I have 4 phones on boost and I was looking to upgrade phones and cases

This place is near my home and I had talked to the reps inside before about their promos and plans…read more I used to be with Boost but migrated to T Mobile and have been with T Mobile 4 yrs. The phone I got with T Mobile was outdated, froze, wouldn't turn off at times. After months of trying to get T Mobile to do right by me, they would not, I called this Boost store this morning and the rep, Jose was very polite, professional and told me what they had. Basically it came down to this, I switched my number over to Boost, Jose provided me with a great phone, a freebie for switching and all I paid was first months plan fee..Even saved me ten bucks a month by setting up auto draft on my card and while I waited to get this done, pleasant conversation....Great job Boost!

Cybercom will NOT return calls. I have called them every day for the last two or three days and…read moreleft messages pleading for a call back. If their service is as good as their calling back, then they must really stink. I give them one start because I cannot give them zero stars. I wonder if those clowns are even in business any more.

I was on the phone over 50 minutes to cancel my Internet service. I was passed around to 6…read moredifferent people.i walked into an optimum store to return the modem. There were 8 people in line and only one person working

Woohoo! Finally have internet service competition in my neighborhood. Instead of paying $80/month…read morefor 300 Mps, I'll now be paying $30/month for 500 Mps, plus I'll get a $100 Visa gift card. $700 savings in year one! Crazy thing it that Optimum matched all this, plus offered 3 months free when I called to cancel. What a horrible business model. Provide shitty, overpriced service until your customer is fed up, and then beg them to stay. Goor riddance, Optimum.