Normally, I would have raved about their service ,but not this time . My air handler motor stopped working . I called them for service and politely told them " please let me know the time frame you can come out ,because I work nights and don't want to wait all day for the call back " I guess that annoyed them . When they finally came I had been up awhile waiting for them to come . When they came out , it was the motor that was bad and another one needed to be ordered( fair enough ) . I received a voicemail stating that it would not be here until Monday ( I was not mad over something that was out of their control ) and was under the impression that I would be notified when it arrived . Still working nights and thinking, "they will call as soon as it comes or at least keep me posted" . Nope. It's very difficult to call a company when you get off at 7 a.m. , but their hours are 8-5 p.m . After 12 hours of working at night it is very hard to fight the sand man off . Fast forward to wed and I was up this time , because it was to hot to sleep . The cold front had gone away from the previous week . I called to ask if the part had came in and why had I not been notified ? I was basically told " I should have called to them so they can fix my ac" wow. I get transferred to a old man ( assuming the owner ) he apologize , telling the part came in the day before and they forgot . Still calm I asked him," had I not call how long would you all have made me wait and can I at least get a discount for you all forgetting about me ?" He comes back to the phone and gives me a higher price than he left on the voicemail . We calmly go back and forth with the price . He finally tells me " if you don't it i can just send it back " ..... and then I told him he was right , he should just keep it and send it back . The sad part is the other a/c repair that came out told me that the universal motor they were going to sell me would have went out in a year .Which would have put me back in the same position of spending 1000 dollars again. Funny part , I ended up deciding to replace the whole hvac system . Had he actually talk to me like a decent human being that would been their sale and not r.m mullinix. Yep , I had time to type this a 3 am at work where I been all week . I Know they are not worried about this review and others will think differently , again this was my experience that I wanted to share. read more