I called on Monday and they were able to get to me on Tuesday! Priscilla answered my call was so…read moreknowledgeable and able to answer my questions. Jose, the technician was so friendly and very professional. He explained everything to me as he was repairing my a/c. He answered all my questions and told me about yearly maintenance. The cost was very reasonable! I will definitely be using Brazos Valley AC Services & Repair from now on!!

I can't say enough good things about this business. Jose and his team are fast and reliable and…read moreoperate with a high level of professionalism. They saved my life during the Winter Storm of 2021. Will be the only AC guys I use going forward!!!

I recently had an Ecobee 3 thermostat installed to replace a Nest thermostat that I had used for…read morethe last few years. The service and attention to detail by Don Hatcher was absolutely outstanding. He went above and beyond "service" and went to extraordinaire. After the instillation he took the time to explain the system in detail, helping to set up apps on my iPhone and ensuring that it was all paired and working correctly. Don was extremely patient when I did not understand some technical issue and took the time to re-explain the answer to my question. I have also set up a heating and air conditioning maintenance schedule as a result of such professionalism and courtesy. This has to be one of the most outstanding dealings I have had from the service industry in courtesy an attitude that I have come across. Other service industry folks should take a few lessons. I highly recommend Don and his crew at Aire Serv.

In September of 2025, we had this business come out to service our air conditioner. We had no…read morecomplaints at that time. Six months later I noticed that they had been taking out payments of $25.00 per month for the past six months. When I called to inquire about this, the owner wasn't even available to take my call but I was told she would call me back the next day. I was trying to deal with Wells Fargo bank about the charge and could not put this off. When I told the person taking the call, I would turn this charge into the bank for fraud, she called me back in 10 minutes. As I was talking to her, I hadn't yet realized that they had been deducting these payments for 6 months. The owner pulled out some contract written up by a technician named Ethan. Ethan supposedly had written out the contract in such detail, as to cover this business's maintenance contracts, that it was confusing to my husband who is elderly and he didn't even realize what he was signing. The owner said she had been calling us for months to send a tech out here to check on our system but yet never left a voicemail, email nor did she send a follow letter. I did leave a local review as to which she responded defending the company's policies but again she did not follow up with a response by email or letter. She did however, respond online where people can see reviews but cannot see emails or correspondence. After I finally saw what she posted 8 weeks later, which was to defend her company making themselves out to be the victim I decided to pull the local review only because CS is a small town that tends to side with local businesses and so I decided to review her on a more diverse website. If you read other local reviews you will see both positive and negative reviews, so I will let you decide if you want to do business with them. I have not only dealt with businesses in Tx but in two other states I have lived in. I have also been doing business with small business owners in CS for 20 years and never has this happened nor did we find ourselves locked into a contract where my husband did not realize what he was signing. I do take responsibility for not checking my credit card charges more thoroughly or I could have stopped $200 worth of charges that we did pay. I decided only to persue this to protect those less fortunate so as not to sign something they did not understand.

Good quality, courteous, responsive, but they price gouge the bejesus out of you after getting in…read morethe door with a low-cost maintenance agreement. Would you like specific examples? Malek Elsewhere Exterior water leak $1,800 to diagnose $200 to find and repair Replace capacitor $200 labor only $50 to $200 labor+mat'l Replace refrigerant $500 3-lb $100 to $350 Refrig leak trace $800 diagnose only $150 to $500 diagnose+repair The first alternative is an actual paid price. The other non-Malek prices are from Angi's list+.

I have used them for AC work and found them to be very dishonest in how they charge. They quote a…read morehigh price not based on time, materials or anything really (just pick a high number and hope the customer falls for it). They want to be paid in advance before the work is done. Their work is substandard. Once they get in your house, they start finding other things to suggest they can fix at an additional price. i would run as fast as I could from them.

I had them come out and take a look at a house I was purchasing. They inspected the entire system…read moreand gave me several options to choose from. They even let me pick and choose what I didn't want to do and what I wanted to add, without heavy pressure to go with their suggestion. Which is big for me, because if someone starts being a little pushy with things I don't want, you don't hear from me again. They installed the entire system and my A/C looks and feels great! Happy with the whole process. No leaks, easily cools the house, no issues so far.

We installed a new system with them last year and had a great experience. The comfort advisor was…read morevery knowledgeable and explained everything clearly. Our new installation came with a free one-year maintenance membership that includes two checkups, and they just completed our cool check today. Very professional and helpful team.