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    Verizon

    4.1 (9 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - Verizon

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    3 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    Shae is so helpful! Ask for him when you go into the store. I was very impressed with his service.

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    3 years ago

    Best Verizon store ever. Customer service is top notch! Made the entire process of getting new phones easy!

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    4 years ago

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    6 years ago

    Best experience ever in upgrading phone. Staff is so helpful and never rush you in the process.

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    11 years ago

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    Optimum Bryan - Chat convo - NOTHING HANDLED!!!

    Optimum Bryan

    (273 reviews)

    I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

    Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

    Frontier Internet

    Frontier Internet

    (2 reviews)

    A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

    Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

    Verizon - mobilephones - Updated May 2026

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