Good luck trying to get a hold of someone to simply install their services, you will be transferred…read moreto a machine. The one guy that sets up internet for the home is never there or always in a meeting. Seriously there is only one person that can do this, i am beyond irritated with them!

Not sure what the other guy's problem is, but I've been going to them for a long time (couple of…read moredecades) to have my personally owned commercial radios programmed and they have always accommodated me. I called just prior to going there to make sure someone would be there, then went there right then. That's all it takes. Anyway, they are usually polite and helpful. Anytime I need to get my Motorola radios reprogrammed, I go there. Haven't had to go lately as the frequencies I use haven't changed at all, so I just go whenever I buy a new handheld. Sure beats having to find someone in Houston to program them and then drive there and possibly have to leave the radios and pick them up later.

We switched to Frontier 3 months ago. Was told we could dial back our service if we left town, but…read moreit would just be enough to keep our alarm system running. Nope not true. Yes, they have a vacation mode. It shuts everything down it's 5 dollars a month. Which to me is reasonable. But, we were lied to. I should have just kept my old service. Thank goodness I didn't change my phone over.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

I'll give them two stars, just because the technicians who came out to my house on two separate…read moreoccasions were pretty cool, and fast. Basically the missing three stars amounts to horrible Internet service, especially not getting the real speed that I had paid for, as well as the incident which occurred today. So today I came to return my cable box(SL200 HD Receiver), plus the remote. I had called ahead with the automated number to see if there was anything else that I needed to return to them, modem or router, as I couldn't remember if I had rented them or bought them(I bought theirs, but I should've bought my own from the get go). Get there with the two things the person on the phone said that I owed them, the remote, and the Receiver, and turns out I owe them something they never gave me, two somethings actually. I magically owed them a DigitaLink box and its remote, even though the apartment complex I had moved into was on its list of apartments that didn't need the box. The complex I had moved into prior to this one required it, but I moved out of it before Suddenlink put its "foot down" on the rule. The excuse of the person at the desk, was that I must have had an older tv and that's why the technician had "given" me one, even though my setup didn't require one and I had never been given one. Basically, Suddenlink changed me an extra $55.00 for something they never gave me that I never needed to have, not to mention how they kept charging me for two months after I moved out of the first apartment and kept harassing me for the equipment that they claimed I had taken, even though I was using it in my new apartment.

Worst ISP ever, terrible customer service, quality, and value. There's not one good thing to ever…read moresay about this company.

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

Don't let your family shop here if you love them. They use complex pricing systems to make you…read morethink everything cheaper than it really is

I had the most amazing experience at Metro by T-Mobile on Harvey Road! The reason for the 5 stars…read moregoes to Allison! She was very knowledgeable and extremely helpful! She has a great personality and attitude! If you need a phone go see Allison!

We wanted to give a quick shoutout to one of the associates who currently works there. Her name is…read moreMichelle Hinojosa she went above and beyond to assist in finding a solution for our issues and making the transfer and upgrade a stress free process. Thank you once again!

My family and I went to t-mobile after my sibling's phone needed serious attention. They called it…read morethe black screen of death. We worked with a young gentleman, Jose. He was very professional, people oriented, knowledgeable, and hilarious. He is a whole vibe. He found a quick solution to our problem and had informed us about our account. We were due for an upgrade. It saved us money and we ended up with new phones for all! Not to mention, the foodie in me found some great suggestions from a fellow foodie, Jose! I can't wait to try those waffles. Our new friend, Jose. We shall be looking up more places to eat and visit! No papercuts for you, Jose! Ha! Thank you for great service and helping us get the best deal!

Came here to this location for the first time and I had a great experience. I'm not one to upgrade…read moremy phone, but I decided to take advantage of one of their promos. I just needed to trade in my iPhone12 and got a iPhone14 Pro practically for free. Sales, Edward Kim was super friendly, patient, and informational. Within the hour, I got my new phone and everything transferred over without issue. If anyone wanna stop by and feel comfortable with your questions and/or concerns, ask for Edward Kim. The parking lot is super small. All the staff are friendly, but Edward Kim was amazing. He is an asset to Verizon.

I am really pleased. I had broken the back glass on my iPhone about a week ago and then today my…read morephone wouldn't maintain service. I thought it was dead and needed to be replaced, but Matthew was honest and told me it was a tower issue in town instead of taking my money for a new phone. Good man. If I lived locally I would come back to see him for my upgrade.

ABSOLUTELY horrible customer service and DECEPTIVE sales practices. Told me I was getting a FREE…read moreIPad but all they did was take credits off the back end. DO NOT DO BUSINESS WITH. Taylor Byington, the business salesperson is a flat out LIAR and very DECEPTIVE. Tells you one thing and doesn't follow through. I tried contacting him by text and calling him about his screw up and it took him a MONTH to finally respond. After that he did not do anything to resolve the issue

I had a great experience upgrading my phone. I feel Jacob was a big reason for that. I bought…read moreeverything he suggested and, although some people would say, "He saw her coming", that is not the case. I have no problem asserting myself with salespeople. Jacob made good suggestions, and he explained why he made those suggestions. THAT is why I bought what he suggested... and I am glad that I did.