Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

When installing lines in my parents neighborhood- they destroyed lawns left and right. My dad…read moreattempted to speak to them about it and he was cussed out by an employee. My dad took it to the city and now he receives harassment phone calls from the company. Working on ways to report the company and individuals within the local location to report!

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

Don't let your family shop here if you love them. They use complex pricing systems to make you…read morethink everything cheaper than it really is

I had the most amazing experience at Metro by T-Mobile on Harvey Road! The reason for the 5 stars…read moregoes to Allison! She was very knowledgeable and extremely helpful! She has a great personality and attitude! If you need a phone go see Allison!

Glad they denied my order went back to AT&T better service there anyways even though you're allowed…read moremany returns as you want within the 14 day period

My family and I went to t-mobile after my sibling's phone needed serious attention. They called it…read morethe black screen of death. We worked with a young gentleman, Jose. He was very professional, people oriented, knowledgeable, and hilarious. He is a whole vibe. He found a quick solution to our problem and had informed us about our account. We were due for an upgrade. It saved us money and we ended up with new phones for all! Not to mention, the foodie in me found some great suggestions from a fellow foodie, Jose! I can't wait to try those waffles. Our new friend, Jose. We shall be looking up more places to eat and visit! No papercuts for you, Jose! Ha! Thank you for great service and helping us get the best deal!

Came here to this location for the first time and I had a great experience. I'm not one to upgrade…read moremy phone, but I decided to take advantage of one of their promos. I just needed to trade in my iPhone12 and got a iPhone14 Pro practically for free. Sales, Edward Kim was super friendly, patient, and informational. Within the hour, I got my new phone and everything transferred over without issue. If anyone wanna stop by and feel comfortable with your questions and/or concerns, ask for Edward Kim. The parking lot is super small. All the staff are friendly, but Edward Kim was amazing. He is an asset to Verizon.

I am really pleased. I had broken the back glass on my iPhone about a week ago and then today my…read morephone wouldn't maintain service. I thought it was dead and needed to be replaced, but Matthew was honest and told me it was a tower issue in town instead of taking my money for a new phone. Good man. If I lived locally I would come back to see him for my upgrade.