Self service was area was easy to follow print, package, and return items while the staff tended…read moreto those customers needing customer service ! Great place!

11.16.25 I am so surprised this UPS Store was open on…read moreSunday. The gentlemen was polite and helped right away. I will stop at this location whenever I am in the area

I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

Walked in to ship a package for a damage covered by a guarantee. The worker (a 50 year old Hispanic…read moreman) was so incredibly rude. He starts by passive aggressively insisting that the packaging I had brought would not be appropriate, and says that I must put it in $6 shipping that they provide. Keep in mind I had asked the company and they said the box it came in would do. He kept saying my package would be ruined and it wouldn't be his fault. Those statements are fine they are his opinions, but the way he said it was extremely demeaning and rude. He then proceeds to take a call from what I pressume is his wife, and ignores my questions. Since I can understand and speak Spanish it was something about home repairs. And even though I understand personal matters arising, it is not an appropriate time to take a call in front of a customer and then proceed to ignore them. When they are literally paying for a service. Lastly when I asked if the box would be taped, he just kept saying your box is going to be ruined, its going to be ruined, and its not my fault. This experience is enough for me never to willingly go back to this UPS store, and speaks negatively on the quality expectations for UPS's customer service/employment decisions.

If you want to have your day ruined come here. I tried to drop off an Amazon return (which is…read morefree). I pre printed my labels and packed them myself to try and make it easier but ohhhh nooo. The one lady was absolutely horrific and rude as she told me I didnt do it right and she needed to separate one of the returns. I explained to here okay that's fine, we can just take the items out and do the method of "drop off" where they scan the QR code and they package it themselves. But Noooo because I brought them in the store with a pre packed label she refused to help me and told me I would now have to PAY because she repackaged mine in a UPS sack (they do that for all returns that come unpacked anyways)!! This store is an absolute mess. Every single person in front of my had and issue too. The same horrible girl overcharged a guy that said he comes here every week and sends out the same package and it was nearly double what he normally pays. Conclusion: If you want to get ripped off and charged extra for anything (even FREE Amazon returns), come here! You might even get talked down to and receive no help whatsoever.

Keeps sending my packages to my old address when it clearly says my new address on the box.read more

The service offered at this local Killeen business is amazing! They are friendly & helpful. I had a…read morelarge amount of papers to be faxed and, although they were busy, they started my fax right away. They offer mailbox rentals, shipping through all the major carriers, printing, faxing, & much more! They have a a cute supply of cards, gift wraps, gift bags, & small gifts. Please stop by & support this local Killeen business!

I like coming on down here if I need to mail any large packages. So if something needs to be mailed…read moreto another city or out of state, come here and save money. This can be a potential alternative to the post office.

The worst. Not 2FA friendly. Store refused to ship a small part of a pistol back to the…read moremanufacturer claiming it was store policy to not ship guns. Ridiculous. This wasn't a gun. I won't return and I encourage others who believe in 2FA to avoid at all costs.

I just rented a box there today. I was their first rental customer!! After getting SO annoyed with…read moremy UPS Store where I've had a box for almost a decade, with their constant turn-over of personnel and long SLOW lines, I'd had enough. The friendly staff that was once there that knew me by name and brought my packages out to me without having to stand in line are all gone. Now I'm having to stand in line, show my ID and sign on an electronic keypad to get my packages. I'm done. And anyone else that's "done" with dealing with the crowds and chaos at UPS stores, come here. Oh, and they also take FedEx drop-offs where the UPS Store didn't. A win-win for me all around!!!

From the owner: Postal Annex specializes in packaging and shipping using Fed Ex, UPS, DHL and USPS postal services…read more We also offer private mail boxes, notary services, passport photos, key cutting, office supplies, copies, color copies, faxing, laminating, binding, greeting cards and more!

Ive had storages there for about 10 years,recently one of my storages was broken into,I lost about…read more20k in item,when trying to get video footage,I was told that there was a lot of cameras not working, it's been several months and their still not working. THE cameras and security gates is what gave me a peace of mind. Now I feel everything is open for the theifs. Note:I've been advised that that the cameras have been repaired,however it doesn't change that I took a huge loss,I am glad that the cameras are working.

Best storage ever! Conveniently located, safe, clean, and professional! Highly recommend!!!read more

In the event that you need to send something via USPS, I would definitely go here and drop it off…read moreversus going to an actual USPS location. Everyone that works here is extremely nice and knowledgeable. They also seem like they enjoy being there and are dedicated to helping the public. You can park right in front and you are typically in and out of there and under five minutes. Definitely recommend making a stop so you can avoid the frustrations of the Postal Service.

Professional, and courteous. Love having this little business in the neighborhood. This will now be…read moremy go-to postal, and notary spot

Incredible service! Very friendly and helpful! They can do anything you need in regard to shipping…read moreand many more things! Highly recommended

Great service. Very friendly and knowledgeable staff! I don't ship often and Will took care of…read moreeverything for me. Was in and out within a few minutes.