Self service was area was easy to follow print, package, and return items while the staff tended to those customers needing customer service ! Great place! read more

We came in on a busy weekday right before lunchtime. The line was long but moving rapidly. We had three big returns and paperwork to notarize. We were able to use the self-service kiosk to process our returns, and staff acted quickly to grab our items, which wouldn't fit in the return box We then moved to the line to wait for a staff member who was a notary. The manager was working rapidly to get customers attended to as efficiently as possible. We were at the front of the line in no time, and the manager acted quickly and only charged us for one notarization instead of the two our form required. He and his staff were friendly, competent, and extremely attentive and efficient. Couldn't ask for more! read more

11.16.25 I am so surprised this UPS Store was open on Sunday. The gentlemen was polite and helped right away. I will stop at this location whenever I am in the area read more

I'm from out of town and I needed some things delivered from Amazon to my new Aggie! It was very easy and convenient. Please not that there may be a charged if it's delivered via US postal service. It was a small fee but it's ok, glad I was able to get the things needed for him. read more

I have a box here because of some issues getting mail in my apartment & occasionally ship or use the shredding services. Looking for a mailbox? Can't tell you how many times I've had issues opening the door after hours, even though they give you a key. When I renewed my mailbox, I was still getting emails and notices to renew, or my mail would be suspended. Come to found out that the attendant helped me did not accurately enter my renewal information. Overall, it's affordable enough however, I'm not sure I'll renew a third time. Shipping & shredding? I have only had positive experiences doing both. The shredding services are self service, and pay by the pound of mail or documents you need shredded. read more

After a major miscommunication owner helped me personally through getting my claim and helping with paperwork for a lost package

The customer service was amazing, they printed a design onto transfer paper for me and was so patient as it was taking a long time!

Staff went above and beyond to help me with my package. They were patient, understanding, and willing to help me get the price down as much as they could. read more

I had the worst customer service from one of the men who worked here. He was rude and not helpful in helping me send out a package. UPS needs to do better with customer service quality and training their employees. read more

everyone being helped was having issues communication. they had 4 workers there but it seemed two of them didn't understand English and kept telling people to wait until an English speaker was available. one lady was called to ups to pick up a package she tried to send back to the company she bought it from because this store had printed the label wrong with her as the recipient instead of the sender and then wanted her to pay for shipping again. I'll definitely go out of my way to another store next time I need ups read more

I went into this store on June 18, 2021 to ship some things to California, where I live. I paid $200 for insurance and $89 for shipping that included extra care packaging so that nothing would break. I was shocked when I received the package on June 23, 2021. The Waterford wine glasses (that I paid extra for special packaging) were not wrapped at all and at the very bottom of the box. One was smashed. I filed a claim according to the website and a UPS driver came the next day to pick up the damaged piece. Today is April 11, 2022. I finally got a check from UPS for $196. WTH? I was promised reimbursement for the shipping, for the insurance AND the wine glass. I have had to call the manager at the store so many times and I am so disappointed in the service and the reimbursement - As someone else said - is there an option for 0 stars? read more

I'm a college student and get anxious when I have to deal with customer service (mainly because I've had bad experiences in the past). I ordered a fairly big and heavy package from Amazon and needed to return it and went here to do that. The lady was so sweet and so nice! She was also so strong I definitely could not have lifted that package so easily on my own haha but she was like super woman! Very fast as well she just scanned it and printed out my receipt. Very friendly! Overall a great experience! read more

I have always used the ups store most of shipping needs. Even some times the mail services. Due to my husband's occupation we move a lot. It so nice that all locations keep you in their system which makes mailing and shipping so convenient and easy. This particular location has a kind and courteous staff. Drew, who seems to live there, always so helpful and courteous. I have always received wonderful service. With several locations in Bryan /College Station this location is the one I prefer to use. read more

DO NOT DO BUSINESS HERE If you have to use UPS go elsewhere. 3 months ago a family member sent me a package containing 3 family items from my deceased Grandfather, it was insured for $500, when it arrived an item was missing, the box clearly had been tampered with, the package was received as it was dropped off, I contacted UPS and they said it was between the owner of the shipping store and myself, not UPS corporate for some reason, after calling repeatedly and getting the runaround this guy has not made any effort to resolve this nor kept in contact, we are good people and I would never try to bad talk a small business, but I've been stolen from and that doesn't fly for us, so BEWARE, insuring your items is pointless, like I said go somewhere else or use a different company. If you have any suggestions Or this has happened to you PLEASE let me know! read more

Stolen Property!! We opened a PO Box because we were going to start a business and did not want to use our home address... paid for one year... did not start business and forgot about box... so box was closed out... MIL sent Birthday card to POBox... we went to retrieve any leftover mail... they had placed it in one of their bags... opened UPS bag and found birthday card had been ripped open and gift card stolen... owners response was 'I know my employees wouldn't do that'... basically giving full permission to employees to keep stealing read more

The UPS Store - Opened birthday card with gift card stolen - Shipping Centers Near Me - College Station, Texas

Doesn't open on time. Today two of three patrons walked away because doors were locked. When they are open they are not very helpful. I've started driving 3 miles south to the other UPS. SAD! read more

I have shipped through UPS consistently three to five times a week for the past three years. Upon relocation to College station last fall, I began using this location. I will start by mentioning I have never left a bad review on anyone ever. As a business owner, I'm a very positive person and understand accidents happen. For this to be my first negative review, that says something. Ever since I've used them, service has been poor. Staff is unknowledgable, unwilling, and not welcoming. I never mentioned anything or made a problem of it. As of today, I go in to ship out merchandise as usual. I am a boutique timepiece dealer and use Parcel Pro who is a subsidiary of UPS to insure and ship packages from UPS stores. For the second day in a row, they rudely tell me they cannot ship my packages due to my insurance amount, even though I just got off the phone with Parcel Pro staying I can ship all less than $50,000 packages at any UPS store location. Not just customer centers (I am very educated on this, why would I take a chance with valuable packages and risk voiding insurance). The staff did not listen, will not reason, and would not go through any effort and/or research to learn of policy in regards to Parcel Pro. How did they respond further upon me requesting to speak to the manager? They called the manager, and the manager would not even speak with me. It's as if I didn't even matter, even though I spend $800-$1200 a month ago UPS MONTHLY. The entire staff should be fired including the manager and red headed guy specifically. No one should fall victim to ignorance at this level. This is not how you run a business or even interact as an employee. I kindly brought my business down the road to another location whom enjoy my business now! Avoid at all costs! read more

I needed to ship a package to my son. He doesn't have a mailing address currently but thankfully, I was able to send to the UPS Store on Texas Avenue in College Station. The process was easy and the staff at the store was excellent. Thanks for providing excellent service UPS! read more

Went in and had a quick in and out returning a package from Amazon. Nice to my children who I take almost everywhere with me and let me tell you it's not always pleasant. The only down side is the girl behind the counter pretty much only said 2 words to me. But she did say welcome when my kids told her thank you. So that's nice. read more

Worst customer service I have experienced in a long time. The employees never smiles and in fact were quite rude. I had to return another package at FedEx nearby on University Drive where the employees were so friendly and helpful so coming here was such a stark and disappointing contrast. Will never return. read more

Worst customer service I have ever experienced. I went into this UPS store to return an item to Amazon and the guy at the counter was aggressively rude. I cannot believe how confrontational he got with me for no reason at all. Wow! I will never do business in this store again. read more

Fast service and I was in and out in no time at all. I handed my package to the clerk, he measured and weighed it real quick and asked if I wanted tracking or not. If you say no they'll ship it via USPS which is odd since this is a UPS store? I told him I wanted tracking and also wanted it to go by UPS and not USPS. I gave him my address and the recipient's address, paid, a label was printed out and placed on the package and I was on my way. Was probably there 5 min which I thought was awesome! read more

If I could put 0 stars I would. I was disrespected by the female worker that was there today 8/19. She refused to speak to me personally but would rather speak about me to her coworker in Spanish. I speak fluent Spanish and do not respect being called "a little liar". I also do not understand why she felt the need to speak to a random customer about how "this little girl over here doesn't understand and we just won't accept her packages but whatever", again all in Spanish. I was embarrassed for this company and this employee when I had to interrupt her conversation with another customer about me telling her that I do in fact understand what's going and understand everything this is saying about me in another language. I will not be using this store again and I will be taking this up with corporate. This employee has no business being in customer service if she wants to talk shit about her customers, especially when she thought she could get away with it by speaking in Spanish. read more

I just stopped by last second and just before they closed on a Saturday. Excellent service and great professionalism was afforded me on this trip and I highly recommend this UPS Store!!! read more

The employees here are so offensively rude, that I cannot understand how this store stays open. I tried to return something I ordered on Amazon and two guys behind the counter were acting like they get off on being aggressively rude. Seriously, why? read more

There is seriously something wrong with the people who work here. I tried to return something I purchased online and the two guys working the front counter showed extreme hostility towards me for no reason at all. I felt like I was in the twilight zone. It was very bizarre how rude they were. Never going back! read more

Had to take back an Amazon return item. Guy scanned it real quick, and bam within 10 minutes I got an email from Amazon having the item returned. Friendly Aggie staff and they also sell boxes, packages, etc. read more

The wait here is always a bit frustrating, but the staff is friendly and efficient. Greg D's review is right: avoid this place if you're shipping via USPS. They do gouge fairly outrageously. However, I've found that when shipping by UPS, this particular UPS store is far cheaper than the UPS store further north (off Villa Maria). Usually, everything I ship here leaves the store the same day according to online tracking. read more

I had a very positive experience with the owner when I faxed some important papers. He was very friendly and helpful. I would definitely return to this location in the future. read more

Can you believe it.....I went into the store and asked for a UPS Express shipping box and the employee tells me that they do not stock them. I asked in amazement, "How am I supposed to mail with Express?" Employee says that the owner only stock boxes you have to buy !!!!!! Ridiculous, stay away from this UPS store. read more

I had to ship a $3600 saxophone that I sold on eBay. I did not want any responsibility for packing and shipping, so I took it to the UPS store. No problems. It may have been a little pricey, but it arrived in perfect condition. read more