Walked in to ship a package for a damage covered by a guarantee. The worker (a 50 year old Hispanic…read moreman) was so incredibly rude. He starts by passive aggressively insisting that the packaging I had brought would not be appropriate, and says that I must put it in $6 shipping that they provide. Keep in mind I had asked the company and they said the box it came in would do. He kept saying my package would be ruined and it wouldn't be his fault. Those statements are fine they are his opinions, but the way he said it was extremely demeaning and rude. He then proceeds to take a call from what I pressume is his wife, and ignores my questions. Since I can understand and speak Spanish it was something about home repairs. And even though I understand personal matters arising, it is not an appropriate time to take a call in front of a customer and then proceed to ignore them. When they are literally paying for a service. Lastly when I asked if the box would be taped, he just kept saying your box is going to be ruined, its going to be ruined, and its not my fault. This experience is enough for me never to willingly go back to this UPS store, and speaks negatively on the quality expectations for UPS's customer service/employment decisions.

If you want to have your day ruined come here. I tried to drop off an Amazon return (which is…read morefree). I pre printed my labels and packed them myself to try and make it easier but ohhhh nooo. The one lady was absolutely horrific and rude as she told me I didnt do it right and she needed to separate one of the returns. I explained to here okay that's fine, we can just take the items out and do the method of "drop off" where they scan the QR code and they package it themselves. But Noooo because I brought them in the store with a pre packed label she refused to help me and told me I would now have to PAY because she repackaged mine in a UPS sack (they do that for all returns that come unpacked anyways)!! This store is an absolute mess. Every single person in front of my had and issue too. The same horrible girl overcharged a guy that said he comes here every week and sends out the same package and it was nearly double what he normally pays. Conclusion: If you want to get ripped off and charged extra for anything (even FREE Amazon returns), come here! You might even get talked down to and receive no help whatsoever.

8.3.23 Not to must to say about my quick visit here. I was…read moredoing my hubby a favor and returning an item for him. I walked in and was helped immediately. That was great; no line! The young lady was helpful enough. She asked if I wanted a receive and that was it. All in all the service I needed was provided in a quick manner so I would say 4 star visit. Would stop here again.

If you're having a bad day, don't go here. Rae's attitude will make it worse. Got the job done, but…read moreI won't be returning to this location.

Use UPS instead. Sent several Fedex letters that did not arrive. Had to create an account on their…read moreweb site to request a refund. Web site doesn't even work correctly. Fedex support impossible to deal with.

This review is about the actual UPS depot on Osborn -- not the UPS store and not the idiots at the…read more800-pick-ups number. This depot is awesome...I have had a couple of issues with some of their drivers in the past (for instance, scanning a package as "delivered" before they ever even get to my house, leading to a LOT of confusion...saying they left a notice when they didn't, stuff like that), but the management there has gone out of their way to apologize and make sure the same problems do not happen in the future. Also, if the shipper requires a signature, I've often been able to wait for the truck to return to the depot that evening and they've pulled it off the truck for me so I could pick it up that day. I know they cannot do that all the time, but I appreciate the times that they do this for me. Anyway, they have always been very helpful to me and I appreciate their work. They are very nice when I ship from there and when I need to pick up packages there.

My mail lost and they did nothing about it. I calling them 10 times aday no responses.read more

11.16.25 I am so surprised this UPS Store was open on…read moreSunday. The gentlemen was polite and helped right away. I will stop at this location whenever I am in the area

Self service was area was easy to follow print, package, and return items while the staff tended…read moreto those customers needing customer service ! Great place!

Got a package wrapped and sent to me in Austin. It contained several pieces of Pottery. They…read morewere wrapped perfectly and NONE of them were damaged. I purchase many items around the US (at least 15 different UPS stores) and this store is only one of 2 that have done such a great job and nothing arriving damaged. Highly recommend this location for their services. They even called me before hand to let me know they were packing it and when to expect it. Customer Service is a lost art accept at this location. They still believe in it.

Wow! What a great experience we had at Postal Plus. Becka did an amazing job taking care of me,…read moreand expertly wrapping some family china going to a new home. Thanks so much for outstanding service!