The staff was very professional and friendly. They answered all of my questions and got me the…read moreoption I needed for the package I was shipping. I would come here again.

Usually has been my go-to place to ship and even shop. The customer service has, however,…read moredisintegrated. Where's the owner? People are standing in line while only one person is packing up five different packages for one customer, and the other person behind the counter is on the phone sorting out some issue. "So sorry for the lack of staffing and the ridiculous wait time" would have been a nice touch. UPS Store from now on.

Walked in to ship a package for a damage covered by a guarantee. The worker (a 50 year old Hispanic…read moreman) was so incredibly rude. He starts by passive aggressively insisting that the packaging I had brought would not be appropriate, and says that I must put it in $6 shipping that they provide. Keep in mind I had asked the company and they said the box it came in would do. He kept saying my package would be ruined and it wouldn't be his fault. Those statements are fine they are his opinions, but the way he said it was extremely demeaning and rude. He then proceeds to take a call from what I pressume is his wife, and ignores my questions. Since I can understand and speak Spanish it was something about home repairs. And even though I understand personal matters arising, it is not an appropriate time to take a call in front of a customer and then proceed to ignore them. When they are literally paying for a service. Lastly when I asked if the box would be taped, he just kept saying your box is going to be ruined, its going to be ruined, and its not my fault. This experience is enough for me never to willingly go back to this UPS store, and speaks negatively on the quality expectations for UPS's customer service/employment decisions.

If you want to have your day ruined come here. I tried to drop off an Amazon return (which is…read morefree). I pre printed my labels and packed them myself to try and make it easier but ohhhh nooo. The one lady was absolutely horrific and rude as she told me I didnt do it right and she needed to separate one of the returns. I explained to here okay that's fine, we can just take the items out and do the method of "drop off" where they scan the QR code and they package it themselves. But Noooo because I brought them in the store with a pre packed label she refused to help me and told me I would now have to PAY because she repackaged mine in a UPS sack (they do that for all returns that come unpacked anyways)!! This store is an absolute mess. Every single person in front of my had and issue too. The same horrible girl overcharged a guy that said he comes here every week and sends out the same package and it was nearly double what he normally pays. Conclusion: If you want to get ripped off and charged extra for anything (even FREE Amazon returns), come here! You might even get talked down to and receive no help whatsoever.

8.3.23 Not to must to say about my quick visit here. I was…read moredoing my hubby a favor and returning an item for him. I walked in and was helped immediately. That was great; no line! The young lady was helpful enough. She asked if I wanted a receive and that was it. All in all the service I needed was provided in a quick manner so I would say 4 star visit. Would stop here again.

If you're having a bad day, don't go here. Rae's attitude will make it worse. Got the job done, but…read moreI won't be returning to this location.

Use UPS instead. Sent several Fedex letters that did not arrive. Had to create an account on their…read moreweb site to request a refund. Web site doesn't even work correctly. Fedex support impossible to deal with.

These people leave at 2:30pm and dont open again till 5:30pm. Yes they are closed during the prime…read moreshipping time for U.S. companies. Our account is with Fed Ex, for years I have not understood why we did not also use UPS... now we know. Refusal to pick up, closed during main shipping hours. Thats what this brown will do for you

I have been waiting all morning and the best part of an afternoon for a signature only delivery. I…read morehave the alarm activated so that if someone knocks on the door then I will definitely not miss them, even though I have all sources of noise off to ensure I get my package ... ... only ... The driver does not bother to knock. Not seeing a car in the drive he or she simply sticks a note on the door saying that they "attempted delivery," and then are gone. Next time KNOCK!

11.16.25 I am so surprised this UPS Store was open on…read moreSunday. The gentlemen was polite and helped right away. I will stop at this location whenever I am in the area

Self service was area was easy to follow print, package, and return items while the staff tended…read moreto those customers needing customer service ! Great place!

Got a package wrapped and sent to me in Austin. It contained several pieces of Pottery. They…read morewere wrapped perfectly and NONE of them were damaged. I purchase many items around the US (at least 15 different UPS stores) and this store is only one of 2 that have done such a great job and nothing arriving damaged. Highly recommend this location for their services. They even called me before hand to let me know they were packing it and when to expect it. Customer Service is a lost art accept at this location. They still believe in it.

Wow! What a great experience we had at Postal Plus. Becka did an amazing job taking care of me,…read moreand expertly wrapping some family china going to a new home. Thanks so much for outstanding service!

Great movers. Excellent communication. First move we've had with zero damage to our stuffread more

Highly recommend! We received a quick quote and they executed as promised! We were moving out of…read morea condo in College Station to an apartment in Houston. The experienced team of movers (all with years of experience, not just college kids) was courteous, engaging, and most of all, they were very careful with all our belongings. They were not the lowest quote, but they were worth every cent! The truck was carefully packed, all the furniture was wrapped, and we had NO damage! They had to disassemble and reassemble our modular sofa, which it can be tricky, but they did it! We were very pleased with the communication, service, and value.