DO NOT HIRE THIS COMPANY!!! I swear for your own sanity DO NOT! CHOOSE toddlers from a daycare, choose a pack of monkeys, choose rabid dogs, choose ANYONE BUT SARGES! We decided to choose Sarges Moving company for our move from Bryan to Amarillo at the beginning of the year. Mike (manager) was nice enough at the time and offered free boxes and a supposed discount since we were military. When signing the contract, we were only given the option of the basic coverage (which I now understand is only liability) and nothing else even though the web site states there is full coverage in different increments. Of course at signing the price was different than what was quoted but we were out of time sooooo.... Questions were asked and we were told by several people that moving our stuff would be no issue. They reassured me several times that my piano wouldn't be a problem and that they do it all the time. So, moving day comes, things are put into the truck by their employees. I was told at the time that they didn't have enough trucks working so they had to take a few trips and put my stuff into storage and then come back for the rest. Our stuff is delivered in Amarillo at the agreed upon date. As things are unloaded, I begin to see exactly how many scratches and dings are now on my furniture. Brand new $2000 tools with completely dented in casings. Boxes that are marked fragile crushed under boxes that are marked as heavy or garage tools. While the employees are unloading my dining room table, they dropped it in front of me and the corner was dented in. They of course picked it back up and put it in the dining room. A large flat screen TV with a 3-inch gouge now in the center of the screen. Piano with one of the pedals shoved up into the casing and bent at an unnatural angle and the casing of the piano is cracked. So of course, one of the employees thought he was being nice by reaching down and just bending it back to what he thought it should look like. When they moved the refrigerator in, they broke the handle. I mean seriously I could go on and on and on. At the end of them moving the rest of the items in we signed the claim info with everything that was wrong. The employees took pictures as well. We send everything back to Mike and several days go by and no contact. We are now the ones having to chase down what's going to be done to repair everything. I'm told to get someone to come out to give an estimate on the piano. We have a personalized wooden flag that's huge and missing as well. So fast forward, it takes about 2 weeks to get a full estimate of everything over to Mike. I do include pictures of the now missing flag. Weeks go by and nothing. My husband reaches out several times and it takes days to get a response. The flag is miraculously found (The hanger that was attached to the back with screws and tape is missing. So, for that to be off and the back NOT damaged it would have had to be taken off with a screwdriver so you can jump to your own conclusions about where the flag actually was). All pictures and items that were damaged were sent a second time and still nothing. It finally came to a very short time out from the 90 days I was told they had to close the claim and we were asked to send the info again because all photos were uploaded into a google doc and they didn't open it before the expiration. So, all items were sent for a 3RD time. Now here we are at the end of June (Move was in February) and we are being given roughly $300 for everything. Keep in mind the piano repairs for just bending the pedal back and tuning are over $200. My husband talks to Mike and admittedly I was enraged. I yelled and was quite verbal about how I felt about it all. And I FREELY admit it. But he, being Mike yelled back. He matched me quite nicely, their company f's up and does it with gusto their employees are perfectly within company guidelines to give back. Wish I could do that. Keep that in mind should you get mad over the damage. I was even told he had to come out of his own pocket to get us the extra whatever. Which I'm assuming is the furniture repair sticks to fix all the scratches and dents and now crumpled corners in my furniture. But still truly it was a nice gesture, I guess. Now I did end up apologizing to him during that conversation. Multiple times in fact, but never reciprocated. When I asked who to talk to next Mike stated he was done with me and it all. So here we are, thousands of dollars out and Mike being DONE. I guess them breaking others stuff does not make them liable. I guess I need to relearn what liable means. But seriously choose someone random off the street before choosing this company. ALL OF YOUR BELONGINGS WILL THANK YOU! And you wont have to be screamed at by their employees for you being upset after they did wrong. read more