This cleaning service went above and beyond trying to accommodate me at the last minute when…read moreanother agency strung me along for days and kept cancelling. The ladies on the phone to schedule were pleasant and helpful. This will be the second time this company comes to clean and I'm looking forward to it.

I've debated posting this for weeks, especially seeing other reviews where the owner argues with…read morepeople like a brat who didn't get her way. But after my experience, I would urge people not to spend their hard earned money on a business with an immature business owner with the worst communication skills. Let me preface that we have always been fairly happy with our service. We've had a few not so great cleans, but for the most part, we've been happy. There were just some things we couldn't get past which caused us to cancel our services. We had requested on numerous occasions one cleaner not return to our home - despite this, she has been assigned twice that we can remember. When my husband texted Debra about it, without a response back, he followed up the next day asking if the request for another cleaner and day change to accommodate another cleaner had been done. Debra had responded back "when things are asked of us, we get it done." Additionally, I did not receive a response to my text about it. Personally, I don't think that was the way to respond to a customer who was following up on something that was ignored, but we brushed it off because you can't tell tone over texts. Fast forward - in July, we were supposed to get a cleaner on our normal scheduled day, however it was the 4th of July that Friday) we thought they'd send one on Thursday, but nothing. It would be nice if they would let a customer know that due to holidays, when their next service would be. Fast forward to about a month ago, the cleaner who we asked not to return showed up to our home. Additionally, the cleaner we requested was changed because they thought someone else would be a better fit for us. I called Debra about it, and while sharing our frustrating experience in the nicest tone possible, and letting her know we really liked dealing with them but that I had some feedback to share, she straight up hung up on me while I was mid-sentence. Then had her poor admin (Erin I think her name was) call me to do damage control and clean up her mess because she couldn't handle bad feedback and hung up. Why would you want to work for someone like that? I know she will get on here and argue and rebuttal, and that alone should have been the first red flag for us - seeing how innappropriately she responds to reviews that are not in her favor. Stay away from here. There are way better businesses in MOCO.

Wendy and the crew that came to my home did an amazing job on a deep clean. We have a Husky that…read moreshreds EVERYWHERE.... Karina's Home Cleaning Service was so thorough... they got all that dog hair from all over my home! They were very details and got the dust from my ceiling fans, windows & blinds, and the baseboards! I have tile and wood flooring and it was shining clean when they were done! They were efficient and knew what they were doing. I definitely recommend Karina's Home Cleaning Service... and I will use them again myself!

I was out of town so my husband was home. This team beat expectations and did a wonderful job on my…read morehome. Very quick at responding to my messages and scheduling. I will definitely use them again.