1/5 -- They took the equipment, told me not to pay, then sent me to collections anyway. Returned their equipment. They confirmed they received it. Then they kept billing me for it. I called multiple times. On recorded lines they told me, over and over, do not pay the bill. They said the charges were in error, they had everything they needed, and they would stop the texts and emails. They said it was their mistake. They sent me to collections for not paying the bill they told me not to pay. They admitted it was their error. They promised they would stop. Then they billed again. This is not a billing glitch. This is a company that takes your equipment, records itself telling you not to pay, ignores its own recordings, and still damages your credit. The left hand does not know what the right hand is doing, and neither hand cares that you followed their instructions. Do not give them your equipment, your money, or your credit. They will keep both and then act surprised when you have proof they told you not to pay. read more

They really don't deserve a one star, they are awful, the internet service is terrible, its way over priced for even the slowest of their service, if you call to complain or ask for help, their customer service is horrendous and could care less. I have been a customer for 20 plus years, they don't care, they have zero respect and all and all they 100% suck as a company!! read more

Had Consolidated for years since we are in Katy and that's the only service available. Internet has been garbage for years and has been out half the morning due to the weather. Half the tech support people I talk to tell me the problem is on their side of the system and the other half tell me I don't have internet due to wiring problems in my house. Landline phone still works, so there's that. Tried calling their service number to see if I could find out what's going on. Stupid message "Sorry, an error occurred" followed by the connection dropping is all you get. Crap service and crap technical support. Supposed to be getting fiber tomorrow assuming the weather holds and I can't wait to drop this trash. read more

I found a tech in my backyard without notifying me of his presence. When I questioned him & advised him of the possible consequences of startling a residence, he replied, "Bring it". Who does that. When trying to contact a manager / representative that dude hung up on me. Now I'll be going to the office & wasting my time with something that could've easily been handled over the phone. What a shitbag company. read more

We had our service down for 7 days and the repair person just took care of the issue. I wish they had better and faster service would needed

Terrible service, unreliable most of the time, constant outages, poor online support.

you'll never get the speed you pay for. Nor do they offer any sort of customer support. hughes net is better than this

I noticed having issues with slow internet connection after Hurricane Beryl which was in July 2024. I was too busy at work to take the time to address the issue until December when I had only one day to reach out to Consolidated for help. I contacted customer support in the morning and discovered it was outsourced, but even so they were very polite and asked for a good contact number in case of disconnection which never happened. I spoke to customer support via iphone and explained my issue and tech support was scheduled at 3pm. The tech support "Mike" came to my house 2:30pm, he was early and while he was at my house I explained my issue. He tested my connection and found a single wire in my wall outlet had snapped, strange but I saw it and then noticed another wire outside had an issue being disconnected, I guess connections go bad after over the years. After re-connecting the broken wires this alone improved the speed, but it still was not the full speed at which I was paying for. That was the only day I would be home and had to work the rest of the week. "Mike" the tech reassured me he would examine the line from the street to my house and would keep my ticket open until it was resolved. My speed that week was better but then sometimes it randomly disconnect and reconnect. I could see on my Consolidated Router the lights blinking, the internet light would not and then come back on flickering. I contacted Consolidated the next day in the afternoon explaining my problem and the representative reviewed my ticket and said it was still open, so imagined "Mike" was still working on it. On my way home a few miles away from my house I saw a white van which looked like a Consolidated van and I saw Mike working hard! I got home as sure enough my internet was stable!!!! It was still not my full mbps but I could do what I wanted to do at home without disconnection. The third day now my internet speed is back to normal! Dec 24th "Mike" calls my cell phone while I'm at work and I answer it because I recognized the number is from Consolidated. Mike explains to me my internet should be back to my purchased speed and I reply to him yes and how thankful I am for all his help. He didnt know I saw him working so hard on my way home from work, so thats why I'm writing this review. I know Consolidated hasn't been the best choice for people who live in a somewhat rural area but I have to say they are improving, at least from my experience. Customer support and tech support was a pleasant experience for me out here in Katy Texas. read more

Consolidated Communications (CCI), based in Dallas, says they have a 1Gbps service in Katy Texas. THEY DO NOT! After many calls and hours with technical support a customer support person actually said, "Katy is at the end of CCI's network. 1 Gbps is just not possible from there"! So, they sell it, but cannot not ever provide it. They believe that the disclaimer of "your speeds will vary" covers it. Or maybe they are just talking about their own INTRAnet, not the INTERNET, when they sell it. Do not buy that service from them - I have been trying to get what I pay for and cannot even get close to half (500Mbps). I speedtest often now (testmy.net - the best speed test) and get 120-170 Mbps average. NOT 1000 Mbps! If you want fast in Katy, get service from someone else - CCI talks a big game and cannot / does not deliver. Here is a tracert: C:\WINDOWS\system32: tracert www.apple.com Tracing route to e6858.dsce9.akamaiedge.net [23.67.241.84] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms katytxxchrc-lo100-primary.consolidated.net [207.70.185.221] 2 1 ms 1 ms 1 ms katytxxchrl-te0-2-0-7.consolidated.net [207.70.187.209] 3 1 ms 1 ms 4 ms katytxxchrp-bdr-207-70-186-98.consolidated.net [207.70.186.98] 4 1 ms 1 ms 2 ms 100ge2-2.core1.hou1.he.net [184.105.255.17] 5 7 ms 7 ms 7 ms 100ge11-2.core1.dal1.he.net [184.105.213.53] 6 181 ms 664 ms 650 ms as20940.dallas.megaport.com [206.53.174.6] Note that as soon as the packets exit the CCI network the latency jumps to 650 ms (from less than 5). read more

Consolidated Communications - a trace route through CCI - note how the latency jumps on exit from their system. It is attached to slow internet exchanges (IX). - Television Service Providers Near Me - Conroe, Texas

This company absolutely deserves the one star rating they have on here. I'm forced to have them because of the apartments I live in. It's over priced and they take forever to fix anything since they are difficult to get in contact with. Do not choose this if you have options! read more

Really bad service AND customer service. I wish we had another option in our neighborhood for internet. Our service buffers constantly. When we call or chat for help they tell us the issue is on our end. We can't log into our account because of a glitch in their system and they end chat support before solving the issue. Extremely unsatisfied with this company. They clearly know they are the only option in our neighborhood because they do not care about the customers. read more

Stand up now! I got Spectrum since I'm about to move to my new house, I tested the speed and it's 100 mb a second for the same price! Cumsolidated Communism is slow, I can't play my fortnite without WiFi and it goes out! bad wifi, I fumbled a girl if I'm gonna be honest to the WiFi, it cock blocked me. Get any WiFi other than Consolidated. read more

Well our service has not worked for weeks (landline phone). I have called dozens of times. Mostly the calls end with voice saying we are experiencing large call volumes try again later. I have tried using their web site to figure out where the problem is. On 6/22/2020 phone actually rang I picked it up to a crackly voice of political nature which dropped within 30 seconds. Still no service, still no response from Consolidated. Does anyone know of another home phone provider on south shore of Lake Conroe? HELP 6/24/2020 UPDATE : Finally got thru using a call for New Service. Nice people was transferred to Repair Center , again nice people, and scheduled appointment for today before noon. appointment window starts in 5 minutes. read more

Every month I cannot go on line to pay bill, I like the service but runs my BP up high trying to pay bill I don't trust them enough to set up auto pay Would go to other service but unfortunately CCI is all available read more

These guys seriously do not know what they are doing. Other than billing you, they can't even tell you what they are providing you. No information is available online in your account. Customer service sends you to technical support and technical support sends you to Customer service. common responses - "I really don't know, they should have sent you an email. I can't help you from here. Let me transfer you" "I don't know what to tell you" "I'm not sure who can help you" All I wanted to know is the static IP address that I paid extra for. If we didn't need to have redundant internet access I wouldn't even bother. But these are the only other guys in town. If you have a choice, choose the other guy. read more

Beware if Consolidated decides to add fiber to your neighborhood. They dug up our backyard--newly landscaped backyard. We asked that they be careful of the plants. They broke plants, cut sprinkler line (which they did fix). Even being asked to be careful they still trampled plants. Then they placed a big green monstrosity of a box. I've never ever heard anything good about Consolidated and judging by the reviews they don't seem to care. I would NEVER USE CONSOLIDATED. read more

Switching service or moving house is so difficult with this company. Internet service is ok. It's just the business processes that let the company down read more

I'll never do business with Consolidated Communications again. That's my promise to myself. I was forced to use Consolidated due to lack of coverage in a rural area where I was temporarily staying while closing on my house. I could only get 20mbps internet speed. I never achieved half that - not even once. I was charged $50 for that speed and locked into a year contract. Service was constantly dropping and weak. I was generally very unhappy for the 3 months I had them, but I'm not much of a complainer. I called them once to complain and asked them to make a note on my account that I was very unhappy with service. Fast forward 3 months to where we close on our new home. Consolidated offers 50mbps of service for $60/mo. Not a very attractive rate. I ask Spectrum what they offer and they give 200mbps for $55/mo, no contract, no data caps. Well, that's easy. I call up Consolidated and say I don't want to continue with them because their service is terrible and their prices aren't even competitive. I asked them nicely to waive my early termination fee because it seems like a rip off quite frankly. They never held up their end of the agreement in giving me 20mbps at my last place (I averaged 5-9mbps). So, it's okay for them to not provide what they agreed on but not the other way around? I guess so. Fast forward to today and I get my final monthly bill. I try to log in to pay it online. They've disabled my online account. I call up to pay it and they tell me I get to pay a $1 convenience fee. Oh, how nice. The lady tells me if I don't like that I can mail in a check. The tone in which she quipped really rubbed me wrong. I tell her that it's ridiculous to charge me anything extra, even if it's just $1. After all, they were the ones who disabled my online account to where I'm forced to call them up and pay in the first place. She waives it only after I ask to speak to a manager. I get a call back later today for them to tell me they decided not to waive my $112 termination fee. Reason? I didn't call and complain enough times. So, the moral of the story is: you have to be vocal about how dissatisfied you are with their subpar service. Well, now I am! I'll never do business with Consolidated Communications again. Your speed is lousy, your prices too high, and your nickel-and-diming too far. For that unreleasable $112 termination fee I'll tell all my friends you're awful, too. read more

Consolidated Communications - Consolidated Communications Internet Provider - Television Service Providers Near Me - Conroe, Texas

Please if you have another option a provider try them first!!!! Our internet went down 7/21 was told a tech could be out on 7/22. I didnt get a confirmation txt or email like I did when I first set up the service so I called back and was told someone can't come out until 7/24. We work from home and need WiFi! They don't care! Please use someone else if you can. They are not reliable at all! read more

Very Slow. I have asked for upgrades from a 15mbs download and 1mbs upload and am told that's the best I can get. When I asked if they had any plans in the near future for improving the system I was told no. When Tachus High speed fiber optic goes live in April Sound I will be switching services. I doubt Consolidated reads the reviews anyway.... read more

NO CABLE TV SERVICE IN FOUR DAYS? This is the worst foiled-wrapped rabbit ears run "cable" company on the planet. I've been suffering four days without cable TV and they said it would take another 5 days for someone to come out to "fix" it. Where do I live on an iceberg? Thankfully I have Apple TV but I would advise you to run for the hills if this "company" is a choice. read more

Internet is horrible. Price is high for how bad the Internet is. When we call to get someone out to the house to check on it. They said y'all should be getting around 20MBPS. Compared to what we really get. I will show a picture. The time it takes to get someone out the the house is so unprofessional. I don't know how everyone at Consolidated is not on the same page. I would highly not recommend consolidated to anyone. If you use Internet some to a lot. For gaming on just sending an email DO NOT use consolidated. It has been the worst experience and I never knew a company would claim to have high speed Internet, when they don't! I give them only one star cause they are local and that's about it. read more

Consolidated Communications - As you can see this is how bad it is. I took this today. - Television Service Providers Near Me - Conroe, Texas

Screw this place. It's the only freaking internet allowed in the neighborhood we are moving to so I cannot use another service. Anyways, booked a install for 5/17 between 12-4pm on the 5/13. Called back the day after and asked if the technician could do it after 2pm or if I could have a one hour heads up as I am currently on the other side of town. That's obviously me asking for a favor trying at a later time which is fine if that is not possible but giving me a call beforehand should be standard practice and a no brained. I show up at 2pm moving stuff in and finally call into Consolidated at 3:57pm to get a update and I'm told, Jesse, the technician showed up at 12:15 with no answer and left after claiming to call me then too. Absolute bullshit!!!! I have a call from a 210 # at 1052 and then from a friend at 1306 and nothing in between! There's a reason this company has a god awful review everywhere and now I know why! I don't even have the freaking service yet and I'm pissed off! Screw this company! read more

I like to imagine the certain scenario playing forth at the server room over at Consolidated Communications: 12 PM: Good old man Jimmy, does not know how to run a server room but he keeps it clean, sure the connections are always slow but it's bearable, thank you Jimmy for your hard work. 5pm rolls around, Old Jimbo's shift is coming to and end, he appears distraught, I could only wonder why... 6pm: Actual Gorilla, Mojo-Jojo comes in for his nightly shift, he's equipped with what any gorilla would be equipped to work, a tie. that's it. He looks professional sure, but the practicality of hiring a gorilla does not seem appropriate, but let's continue. 7pm: Jojo appears distressed, he begins by smashing a chair against the servers hoping that it was the right fix for the situation, it was not. 8pm: Jojo has eaten his nightly meal in hopes for it to simmer him down from the stressful situation that is his shift, it does not 9pm: Jojo begins to throw he's fecal matter at the servers to cool them down, screeching and flinging like it is what he knows best. Alas, this does nothing but make the situation worse, as customers across the land now suffer from Jojo's wrath 12am: Jojo has fallen asleep, the now destroyed server room rests and wreaks from his havoc that he has given forth. 6am: Jojo's shift comes to an end, he adjusts his tie, the morning cleaners come in to relieve Jojo from his wrathful nature. one cleaner asks, "man why does he still work here, he does nothing but cause trouble" as he says this Jojo walks out, briefcase in hand then proceeds to high five one of the cleaners without a word. "When are you ever going to have an actual gorilla high five you man, that was cool as hell" The cleaners laugh and go about their day. in only 12 hours Jojo will return. Fire the Gorilla, Fix your Servers. Nice try deleting it consolidated read more

This company is horrible it takes forever to reload. There is wrong information when searching for a show or no title is in place of the show. So you don't know what's playing. You have to reboot the tv daily because it freezes daily, when searching the guid it won't move to the right so you can see what's coming on next. read more

There is no worse company for the services they provide. They installed a phone line and didn't bury it for 6 months. The internet service is comparable to dial up at times. Their customer service is horrible. Calling them will get you transferred over and over again. The wait on hold is constant. This has been the same nearly 10 years of their services. The internet's terrible connect rate is the worst of all, constant buffering, going out, or just pain slow. They are the worst we have had as a provider in nearly 30 years. I would gladly pay more for better service. read more

I have had their service (I won't even post name) for 6 years and they have literally been to our home every 5-6 weeks for technical issues! Their technicians either don't have the equipment they need when they come, they don't have the expertise they need to fix the problem, or they miss diagnose what the problem is. As you see from the vast number of service calls we've had - it's an ongoing issue and unfortunately in our neighborhood they are the only game in town unless you want to put a satellite dish on your roof - and we did not. Currently I've waited a week for Internet service to be restored as well as our telephone and have neither to date. I was told by a supervisor Wednesday they would be here Friday between eight and five we waited no one showed up I found them this evening and was told we are on the schedule for June 17th. This is now the third date we've been promised and as I shared with the person on the other end of the car how do I know that they're telling me what will actually happen when previous to this call nothing they've been saying has happened. Sadly for anyone who's got their service, or plans to have their service - it's a huge mistake. Their customer service people don't have answers when you call the tech people don't always know how to fix a problem and when they do it's like a Band-Aid for a wound you just find yourself going in circles at your expense. I was forced to give them a review of one star because I wanted to give them nothing. Find another provider or you'll be sorry! read more

I rather stick all of my man hood into a toaster every morning before work than ever deal with Consolidated Communications horrible service and internet!!!!!!! read more

If I had to choose between killing myself or having consolidated for life. I'd pick option A, I pay 85$ for the weakest/worst internet connection possible. Why is that? Oh yea Consolidated has a monoploy in my area, making then the only option for internet. Internet goes down for unknown reason...don't worry, they'll come....next week. How a company like this has made it so far is beyond me. Maybe its due to the areas they monopolize, therefore luring unsuspecting customers into a piss poor company. Consolidated doesn't care for its customers and its obvious. Just look at the reviews! read more

inter download speeds of 12-15 Mbps in the Westfork neighborhood of Conroe Texas by Consolidated and being charged $70+ per month is completely unacceptable in 2021. This service resembles the dial up modem days of the early 90's. Digital Subscribe Line DSL technology over copper telephone lines developed in the early 1980's by AT&T. The download service is very slow and the upload speed can be painfully slow at less than 1 Mbps. it is not worth the customer service charge for this service. read more

Customer service has been horrible. Rude and unresponsive and no ability to help for 4-5 days. Ridiculous!

How do I escalate an issue to the Network Operations Center? Fidium in all of their wisdom has a KNOWN issue and just lets it percolate. Be damned to the customers. They know that FUBOTV has been blacklisted by mistake, but, they continue on without rectifying the issue. I'm paying for a subscription to FUBO, but I'm not allowed to use it until Fidium/Consolidated deems itself ready to fix the issue. To make matters worse, it's a known issue, but, they're not going to work on the ticket for a week. I left Xfinity because of price, but I never had to wait a week to get a software issue resolved. Guess I'll go back. read more

After giving me a 9 to 11 window the installer showed up at 11:45. I guess they don't realize people work for a living .

I just wish they take the payment before three days that waits til something else drafts out weekends off for internet is not very modern just take the damn payment sheesh read more

Tried other services and internet was down more than up, plus fees were much more costly. Now for less fee, have better internet plus tv and phone service. Will stay with Consolidated Communications forever. Customer service is on the ball. read more

If there was a minus rating to give they would get it. The service is the worse. Unfortunately they are no better then their competitors in my area of Texas. Poor signal that drops of buffers. Dose not connect to the site I'm trying to get onto. I work from home and the hours lost waiting for a connection is time lost. I finally filled a FCC complaint and waiting to here back from them. I suggest everyone do the same. I am tired of paying for a service that is substandard. read more

If I could give no stars, I would. I don't even have your service and we are already extremely unsatisfied. We had an appointment later this week. They decided they couldn't provide us what we needed so instead of calling us, they flat out cancelled on us because "it's policy" and if we still want service, we have to reschedule another appointment that's several days later than our original day. Why not just call and talk to us instead of cancelling without telling us? Screw your policy, screw your lack of professionalism, and screw your rude customer service. read more

Anytime you call consolidated you have to listen to an hour of commercials so I just hang up. It is so frustrating!!!

The worst company, no one, secretly increases your fees every month, never informs you, if you want to close your account, it will charge other fees, don't use it. read more

I have had consolidated communications for the past few years. Recently I have been having connection issues with my internet which led me to call to have a tech come out and look at it. Each time I would receive a confirmation text for my set appointment to then have the tech not show up. No cancelation text, phone call or email. This has happened three times and now has pushed us to switch carriers. The service and technicians are not reliable. read more