They are my go to when I need new televisions mounted as well as artwork and heavy mirrors. Very…read moreprofessional and does AMAZING work!!!

I made a project request for TV mounting and was able to get in contact quickly with Anthony who…read morewas able to give me a quote and availability quickly. He also quoted me for mounts in case I didn't want to buy them myself. The team (Vincent and Andres) came out, we chatted about placement and they immediately started working; very professional and courteous and finished mounting 2 larger tv's in about an hour. They also let me know about other services they offer that could elevate my space which was nice. Highly recommend (and they were really friendly with my dog which is always a plus)

I did not have a clue where to start with designing my home theater and went to a big box store…read more(Best Buy/Magnolia Home Theater). They promised the moon and I paid for it up front. They were nice, and did show up and install the audio and projector after a 3 week delay. Then they delayed the screen by over a month with excuses after excuse. I came across DEFINE and they installed the screen, corrected the improper install of the projector, tuned the audio system to the correct settings(set the sub to correct setting) and were unbelievably good at showing me how to use my system. The best part of the whole process was to learn how much money I saved by using them. I should have started with them. I would have saved over $1500 for the same system. They have been responsive and are showing me how to turn my home into a hi tech home for a fraction of the price that the box store quoted. USE THESE GUYS!!!

paid upfront, for almost 6 months no contact, and when I could find him in person said amp and…read morespeakers still on back order. substituted my amp after much frustration on my part. told him I wanted money refunded for still missing speakers, he offered a credit to card. No credit issued to my card. Again several more trips to get my money back and response was he "couldnt do anything he wasn't a bank". Having to do a credit dispute to get my remaining money back. nice enough guy when you meet him but no product, he NEVER, once tried to contact me, horrible experience, top to bottom

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Was really impressed with how everything came out and everything was installed on time…read more Would recommend to any Friends and family. Thank you empire!

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Professional, fast, detailed and overall kind. Thanks to you we will have wonderful tv to watch in…read moreour beautiful space. Thank you for getting the job done!

Justin and Sydney are the most professional, friendly, and knowledgeable electronics team we have…read moreever used. They were attentive to what we wanted, addressed the oros and cons, and gave us confidence that the jobs would be done right. The installations were completed in an appropriate time and to our complete satisfaction. We will definitely call them for future work.

What can I say about Mr. Miller except to say I'm very happy I found him! He is the man when it…read morecomes to electronics! He fixed my old technics receiver and a week later it was done. Been listening to it just about every weekend! And me being a musician and a recent guitar player with Mr. Miller's background working with musicians and electrical equipment. I have the upmost confident he can fix just about anything. Thanks again Mr. Miller!!

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

Very nice and helpful! He was able to mount the tv and even went out to pick up the correct mount…read morebecause ours wasn't right.

Jason went above and beyond to not only safely and securely mount our tv into the brick above our…read morefireplace but he also was very informative about other various aspects of our home. Highly recommend NU-Concept to anyone in need of any sort of home tech installations.