Rearranging my closet and disaster struck, knocked my receiver, blue ray, modem, directv box and my…read more6G setup onto the floor, ripping wires out of the wall and disconnecting everything. Managed to get the internet and 6G back up but tv casting into the main room was a no go. Raphael responded to my yelp cry for help quickly with a fair quote and a trip time the next day. He pivoted quickly and effortlessly when I realized I had a conflict and gave me a new appointment. He is a great communicator and kept in touch. Didn't take him long to make what looked like spilled spaghetti to me into a working setup, music, tv and all. Hit him up for your home entertainment needs.

They were easy to use, provided a flat rate quote, brought enough people, and made scheduling…read morereally easy through the app. They arrived and completed tv mounting quickly, efficiently and cleanly. I will definitely be using them again in the future.

They did a great job hanging all my TVs. Used them 4 years ago to hang all my TV in my new house…read moreand then used them recently to hang up a 83" oled.

My mom is in her seventies and lives alone across town. She didn't want anything complicated and I…read moredidn't want to be the one troubleshooting it over the phone every week. They put in a keypad with big buttons she can actually read without her glasses, and a pendant she wears in the house. He spent an extra half hour showing her, not me, how to use it. She calls me less about the alarm now and more about everything else.

I recently visited Define Audio not sure what kind of speakers I was looking for since I still have…read morea pair of magneplanar. Justin showed me a pair of Dynaudio Evoke 50's. Since I was not familiar with them he filled me in on their story. I had to leave that day and did not get to hear them. I did a little research of my own and decided to go back about a week later to listen to them. Justin set me up handed me the remote and I played types of music I listen to and they sounded great. I bought them on the spot and Justin and one of their installers delivered them my home within an hour. He let me know that the speakers grills had been damaged in the warehouse but let me know he would order 2 new ones. He was nice enough to have them delivered directly to my house so I did not have to make another trip to the store. Extremely satisfied with my purchase and next time I need additional speakers or any other equipment I plan to visit Define first.

paid upfront, for almost 6 months no contact, and when I could find him in person said amp and…read morespeakers still on back order. substituted my amp after much frustration on my part. told him I wanted money refunded for still missing speakers, he offered a credit to card. No credit issued to my card. Again several more trips to get my money back and response was he "couldnt do anything he wasn't a bank". Having to do a credit dispute to get my remaining money back. nice enough guy when you meet him but no product, he NEVER, once tried to contact me, horrible experience, top to bottom

Mike and his team mounted two large TVs in our new home. One was outside in a brick wall and the…read moreother was in our living room into decorative stone tile. Neither is an easy material to work with. They did an amazing job for us. I would trust them to mount your TVs and other home projects. We will be using them soon for outdoor lighting.

Excellent, professional service! Highly recommended! Excellent communication, arrived on time and…read morevery knowledgeable. They did a great job!

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

I hired Associated Wiring Solutions to mount a tv and surround sound bar in my living room. They…read morewere extremely responsive, the technician showed up when they said he would, he offered great suggestions regarding height, and he left NO mess when he was done. The company then followed up later to ensure I was satisfied. Great experience and I highly recommend them!

The gentlemen at AWS are very professional and courteous. I had a troublesome job, ceiling mounted…read more75in flat screen on vaulted ceiling, on an exterior wall. So it posed all kinds of issues! They were creative with their solutions and thorough with the work. Word of advice...be prepared, because professional installation is pricey. The job took 3 hours longer than expected, and because of the unique nature of my install, they had to leave to purchase supplies. With that said, my surround sound works better than before, I didn't have to install the tv myself, and my husband loves it. So I'm one happy customer!

I HATE to change my reviews to a lower star but this was a disappointment given my previous…read moreexperience with Hugo. I texted him in September as I had several things lined up that needed installed and repaired. It was a few days before he responded but he did and explained that he had been working on a big project. He came out on 9/20 to do the work. One of the projects was to remove a light fixture and install two mini pendant lights. These are two separate fixtures with chain links from the ceiling to the actual light encasing. This was the last project of the day and he did a great job of changing out my old light to this updated look. With one exception. He called me in to look at them and I noticed one was hanging shorter than the other. When I mentioned it he said "No, it's correct." I didn't want to be rude and go get a tape measure to ensure that it was correct (I will in the future). After he left I measured and it was 1/4" shorter. To some this might not seem like much but it is noticeable. When he was leaving he commented that my house could use quite a bit of work (he was tactful) and I agreed. I could tell he was soft selling me for future larger projects. That was fine as I would like to hire a small business to do the work when I'm ready. We discussed a few more projects for his next visit and he left. Fast forward to 10/19. I sent a text that the needed to fix the light and why. He responded and asked if the light fell. I reiterated that the light on the right was shorter. It's now 11/14. I have yet to hear back from him. I'm in sales, if I did something incorrectly I own it and do the best I can to fix the problem. Especially if I want future work and bigger projects. When you fail to even respond it is highly unprofessional. I will have to pay a different handyman to fix the issue now.

We are EXTREMELY happy with the work that Hugo did for us. He installed an outdoor awning and…read moreoverhead garage storage for us in one afternoon. He made sure to involve us in all the set up specifications (how deep for the storage, what angle for the awning, etc.)