The shop had just what we needed, some difficult-to-find lock sets. I called first and they checked inventory to make sure it was in stock, and everything was handled very efficiently and courteously when I arrived to pick them up. I would recommend this shop ! read more

They are great. They stock everything you will ever need in a lock. Plus if you need extra keys or a key made for a lock you lost the key too. The sales staff is very helpful and pleasant. I took some keys to another store before going to Dawson's and got home and key's didn't fit two times. Finally I got my money back and went to Dawson's and got keys made. Great job! read more

Mike did a great job replacing a part on my door hardware. He was prompt, friendly, clean, professional, helpful and had the job done in record time! very pleased with Dawson Security Group! read more

Dawson is the definition of a 5-star company. Unparalleled customer service. They are professional locksmith and security experts. They can go deep into camera systems, recommend truely secure locks, safes, etc. Or just discuss security. They can also program car keys, etc. I go out of my way to go to Dawson even for things like a key copy because they use high quality blanks that don't bend. read more

Replaced a multi-point door case. It was a complicated project and required the company to do a lot research. They figured it out and replaced the case. They prepared me for a potential high cost and it came in much lower. Treated me very fairly and always professional. read more

Super friendly great customer service had everything I needed. Even help provide me with suggestions on ways to improve my personal business

Needed to get a Warrantied Schlage Keypad lock keyed to my other house locks. Walked in and got taking care of pretty much right away. Quick service and when the person who finished with me ended up answering the phone the other guy quickly jumped in to check me out. read more

I was looking for a locksmith and saw Dawson listed. Whenever I've needed new locks or to change locks, Dawson came out and did it. I have used Dawson in three different homes in The Woodlands and Shenandoah. Today I was looking for a locksmith for my security box. I called and the nice lady said to bring it in. I did and within one minute the locksmith had opened it for me. They did not charge me because it was so fast. I want everyone to know the excellent customer service and professionalism I received today and every time I have used them. I have never been unhappy in the ten years I have been using them! read more

Fast and friendly service and they had the keys to copy for my car. At the dealership they charge over 100% more because of the company logo on the key; I just don't want to get in a world of hurt if I lose the only key I had for my car. They have an impressive showroom and they are fast and efficient. Hopefully won't need their services but if I ever need a locksmith in the area, they will be my go-to company. read more

They provide professional and friendly service. I have used Dawson Safe & Lock on on several occasions to rekey locks, make duplicate keys from my specialized blanks such as Abus which you can not find at the big box stores, and to install high security door jamb reinforcements to exterior doors. On each occasion, the work was done very well and the prices were reasonable. For onsite work, the technicians were very careful with cleanup afterwards and carefully explained the work that they were doing. Dawson Safe & Lock are bonded and licensed. They also close on the first Saturday of each month. One tip. . .actually more of a driving instructions heads up. . . is that the Dawson Safe & Lock showroom/main store is located on the one-way south bound service road of I-45 between Woodlands Pkwy and Sawdust. If you see the Billiard Factory store and the Texas Leather Interior store, you better slow down and get in the right lane because you at almost there. If you miss the turn, you have to circle all the way back by making a right turn onto Nursery Rd and take Oak Ridge Road back north to swing back up north on the southbound feeder road. read more

My husband and I decided to rekey the locks on our home. After seeing the great reviews on Dawson, we decided to give them a try. The outcome? We couldn't be happier with this company, their service, and these Medeco deadbolts they installed. Mike C is our Tech and I don't recall the last time any company provided the type of caring and compassion shown by Mike. Mike addressed each of my questions, concerns, and explained in detail how these deadbolts work, so we decided to have the hardware replaced on all our doors. What a kind and patient young man for tolerating my laundry list of questions! I think Dawson must have their employees take Customer Relationship training because the kindness and caring shown by Emery was also exceptional. I'm really sad I don't have more hardware to replace - these are just really great people. Dawson is an excellent company that provides excellent products, and has exceptional employees. read more

Amazing business, they had a guy out fast, quality work and a great price. Check em out.

Excellent customer service - true professionals. Quickly handled a locked case/key replacement on a tubular lock.

I have worked with Dawson Safe & Lock for over 13 years now. The quality of work and their staff is completely amazing. You'll always be Safe using Dawson!!! read more

I've used Dawson for many years. They have always provided great service. If you are looking for cheap I'd suggest buying your locks at one of the big box stores, i.e. Home Depot. In fairness Dawson may have the more economical lines too but I go for their high quality stuff and fantastic customer service. They are on time or early for their appointments in my experience. I highly recommend this place. read more

Huge selection of key blanks, nice selection of locks and safes. Shop is clean and well organized with nice displays. Friendly, knowledgeable, helpful and personable staff. What more could you ask for. I highly recommend Dawson Lock and Safe. Angela has helped me several times and has been great. Kudos to y'all! read more

I looked on YELP for locksmiths and found Dawson. I called to have the door locks rekeyed in our new house. Mark showed up about an hour and a half later and rekeyed all three doors in the house. The locks have always been a bit sticky and never worked very well. When he left, all the locks worked smooth and easy. Best money I spent today. And they use the new Apple CC app that emails you a receipt directly. Very professional. read more

They are very skilled and dependable locksmith. Able to perform quality work efficiently.

We got locked out of our pharmacy due to a faulty lock. Matt arrived 4 minutes after I placed the phone call. We were able to open on time and he fixed the problem! He was polite, prompt and professional. I definitely recommend this company! read more

Dawson Safe & Lock gave me quick, awesome service. I just moved into my home and needed to rekey. They were at my house within 2 hours of my call. Kirk was very professional in setting up my appointment and Chris did an excellent job. He was very professional and friendly and got the work done quickly. My locks work so smoothly. Great service! read more

These folks installed a safe for me as well as deadbolts for our home. Quick, professional and very reasonably priced. A great local business I would highly recommend! read more

Absolutely the best people! I had previously gone to Dawson's for the purchase of some locks for work years ago, and then to have keys made for our Mazda 3. The only key we had wouldn't function in the lock (theft light kept coming on), and the key was in pieces. We bought two new keys, had the car towed to Dawson's, and they worked an entire morning, consulting with other locksmiths, to get the key/car programmed correctly! It wasn't a simple task without a functioning key to start with, but they got it done and only charged us $50!! I can't say enough about the service, and the professionalism of these people. read more

Mike was our tech. One of my home doors was not latching. Mike explained the problem and quickly and efficiently replaced the latch. Appreciate the quick response in sending someone out. Mike was polite and knowledgeable. Thank you for the excellent customer service from the phone call to the service tech. We will do business with Dawson in the future. read more

The customer service here is great. The man from Dawson's was eager to answer every question I had and I would recommend this place to anyone who is looking for a safe. He was very knowledgeable in his field and had a very good attitude. I would use Dawson's again read more

Extremely bad experience with Dawson Lock. Quite frankly the worst experience . I paid to have the door lock replaced. This was confirmed verbally and in written form. Technician called to inform they did not have the lock color. Informed the lock color was not important and that it was a rental property and the lock needed to be replaced. I was not there when the technician came to the home. However there was someone to let them in. The technician chose to charge $150 to spray a liquid into the lock to "repair" it. The lock needed to be replaced and not repaired (as agreed in writing and verbally) and the repair did not work. Replacing the lock is less than $150. I called Dawson Lock and they told me they would charge me another $150 to come out and replace the lock. Called another company and it cost $15 for a service charge and $45 to replace the lock! When I disputed the charge with my cc company. Dawson lied about the work, service call and conversation. I highly recommend not using Dawson Lock and looking for an alternative locksmith. read more

Wonderful experience!! The guys at Dawson's did an excellent job and took their time. I feel so much more secure in my home than I ever have. Before I called Dawson Safe and Lock I did not feel 100 percent safe in my home. With the new hardware they installed, I feel great! Not only is the hardware the best, it looks beautiful too! Look no further! Dawson Safe and Lock is the best!!! read more