Moved into new home..mailbox key didn't work. Showed up when…read morethey said they would. Showed me I was at the wrong group of mailboxes. My key fit fine at the right one. Courteous and professional. Did not charge me anything!!!

I really like to use local, family owned businesses. This one is supposed to be Veteran owned so…read morewriting this review is really unpleasant. I moved to Conroe last year and needed a locksmith. It's getting more difficult to find an actual brick and mortar locksmith rather than an automated kiosk/machine. So I was happy to find one not too far from me. I've had to get keys cut, or locks re-keyed 4 times in the past year. 3 out of those 4 times James Brown Locksmith didn't do the job right. The last two times cost me a lot more than just what they charged me. #1 I needed some keys cut for my car. Regular keys that don't need programming. I try them all before I leave. None of them work. Not the end of the world. It happens, right? Go back inside and tell him. He looks upset and unhappy. He said it's going to take him awhile. I tell him it's no problem and to take his time. I walk next door to grab lunch and tell him not to rush. I come back an hour later and the keys are ready. The work, but not very well. They are OEM keys, not some cheap ones, so I know it's not the key. After a few days I'm annoyed that my new keys don't work smoothly. I get a wire brush and through a process of trial and error get both new keys working much better. I am not a professional locksmith and have never cut a key myself. #2 I need some door keys. They are just cheap Kwikset locks. They cut me 5 copies. They work well enough. I also bring two Toyota door lock cylinders in to get re-keyed for my son's car. $45 each. Not cheap, but I don't have the parts to do it myself and don't feel like spending an hour on YouTube figuring it out. #3 I bought my son an old Toyota that only had one key, and that key was not original. I order 3 keys from Toyota and bring them to James Brown for cutting. When I come back he complained about how hard the metal in the keys were. They were key blanks directly from Toyota so ...? Because of the lack of confidence his comment gave me, and from my prior experience with this same guy, I definitely test all 3 keys before I go. None of them will turn the ignition or unlock the doors. I bring them back inside. Once again he isn't happy and manages to convey the feeling that he is really irritated that he has to make working keys. No apology, etc. He does something to them and I try each one in the ignition. They work. Yay. I drive away thinking everything is okay. I drive to Houston, lock the car, and go into a store. When I come back out, I can't get into the car. None of the keys will unlock any of the doors! They will start it, but only if I can actually get inside. I call James Brown Locksmith and explain the situation. The guy who answers tells me that he is actually separate from the store location and to go see them. He can't help me. Every phone number I Google is the same one that I just called. I called AAA and get them to break into my car so I can go home an hour and a half later. I go to James Brown and I'm not really happy but not a Karen so I just explain the situation. No apology, nothing. They just take the keys and eventually get them to work. This is a 20+ year old Toyota with no chip, not a BMW. How hard is it? #4 Remember those car door lock cylinders back in #2? I finally got around to replacing the old ones on the car. I'm not a mechanic and it's hot, so it takes me awhile. I get it all put back together and guess what? THEY WONT UNLOCK! Please bear in mind that JAMES BROWN LOCKSMITH cut all the keys for this car as well as rekeyed the locks! I've had enough. I drive all the way to The Woodlands and get them done right, quickly, and it's not as expensive. Not only that, but the people there were actually pleasant when I walked through the door and not annoyed that they have to get out of their chair to get my keys! I really really tried with these guys. Mostly because I get a lot of keys cut and wanted a good working relationship. The guy that is always behind the counter has 0 personality and can't do the most basic task of a locksmith properly: cutting keys.

Last year I needed a spare key for my 2000 BMW motorcycle and J&B Cycles in Conroe recommended…read moreAllen's Safe and Lock company. The key was a perfect duplicate copy and worked flawlessly. Yesterday I needed a key for my 1989 Lincoln Towncar Signature Series because it only came with one key. The Lincoln dealership cut me a pair of keys that fit the door but didn't turn the lock. I made the one hour drive to Allen's to get a working copy. The technician re-cut the Lincoln keys and they work perfectly. I wrote a review last year on Google. I am completely impressed and satisfied with Allen's because of their excellent work and inexpensive pricing.

Locked my keys in my car with no back up keys they were able to come during after hours in 20mins…read more Super friendly on the phone and in person. Only took him 10 mins to pop it open (I have an old car) whole service was a breeze. I recommend them for anyone in the Conroe/ Montgomery area!

I managed to lock my keys in my car, which I'm told is not a good place to store them. Gave this…read morelocksmith a call and he showed up right on time, got the door open quickly, and didn't make me feel bad about my life choices. Professional, efficient, and knows what he's doing. If you ever find yourself standing outside your own car and wondering if this is what personal growth looks like, I'd recommend giving him a call.

We did not use hem, but daniel got back to us several times to offer help…read more He was helpful and tried to help us out. I will try Leader next in we se in need of locksmith service.

They came on time, they were quick on the job,the price is definitely fair and reasonable, I…read moredefinitely recommend if you looking for fair pricing and in a rush to get it done. 10/10,

Had a door re keyed on Oct 31. Due to probate restrictions, could not access the property until Jan…read more12. The key would not open the door. Alb tech refused to give us another key. Said we opted for the cheap option of $240, and he doesn't guarantee that option.​

I chose this company because of its positive reviews and expected a professional and transparent…read moreservice experience. The technician replaced the battery he brought, but after doing so, he still did not attempt to open the safe. Instead, I was told that I should consider drilling the safe or replacing the keypad, both of which would have resulted in additional costs. It was only after I repeatedly questioned whether every reasonable troubleshooting step had been tried that the technician made another attempt and successfully opened the safe without drilling or replacing any parts. My disappointment is about the lack of clear communication, the impression that more expensive solutions were suggested before all reasonable options had been exhausted, and the overall customer experience. After I contacted the company to share my concerns, they acknowledged that the technician could have communicated the troubleshooting process more clearly, but ultimately dismissed my concerns and closed the case without addressing the service experience. I hope this feedback helps future customers know what to expect and encourages the company to improve its customer service.

I called Mason when we closed on our house in Conroe. He showed up on the Saturday morning we…read morerequested and changed all the exterior door locks and deadbolts and also made extra keys for us onsite. Mason was such a nice Southern gentleman and was well worth the value of his services. I highly recommend him!

I have used this company since 2023. They are always professional, contact you before they come ,…read moreand they are knowledgeable about their work and products. If you need a locksmith, this is the company to choose. They are so amazing!

Roger and his team are second to none! We actually had another company through our home owner…read morewarranty scheduled to help us but it was such a pain to coordinate. Found out rekey xpress was only a tiny bit more than the HOW. The service was phenomenal! I never had a company that explained what they were doing and accommodated our needs like them. The real deal!

this company actually comes out to my dealership to work on our clients cars all the time, and the…read moreday finally came where I lost my own car keys :-( (well, my husband did LOL). Julian came out to my home and was nothing short of amazing and professional. Supper fast and friendly!!! also i'm not sure the name of the lady who answers the phone to make appointments, but she was also awesome!! She made sure whatever appointment time we chose fit and accommodated our schedule. Hopefully we never lose one of our car keys again lol, but if we ever did or if we know someone who does we will 100% recommend this company!!! Mitsubishi dealership wanted to charge us $300+ for a new key (not including towing), here was about $170 and they came to my home

I hired them to reprogram my 2011 BMW 328i FRM computer because the body shop had attempted to…read morestart the car on a low battery and this caused the FRM to lose the stored logic. I was faced with buying a new FRM, shipped to me for $425 or dealership for almost $1000; however, I found them on Google and was pleased they could perform this FRM programming. They arrived in where I lived in Sugar Land, I took out the FRM module from the car and within about 30-ish minutes they were done and told me I could test it in front of them, if it didnt' work, I didn't have to pay. As soon as I had it installed I started the car and everything worked great! The cost was $150 and they traveled to me! If you have a BMW that needs an FRM reprogramming and you can handle taking this little module out of the footwell of your car, you'll save a ton of money! I am going to use them for keys and other ECM reprogramming I'll need in the future for my BMWs

Outstanding! Called in the morning, done by noon with a re-key. Brian and Shaun were friendly and…read morehelpful. Yet another local guy that I can recommend.

SUPER helpful!!! I got locked out of my Liberty Safe (power failure, not user error), and Cameron…read morewas professional and efficient. I was able to schedule an appointment within a few days. Cameron was on-site and called the Liberty folks to exchange information. My safe was unlocked and reset within an hour. I will definitely use them again for future safe and lock needs.