Rearranging my closet and disaster struck, knocked my receiver, blue ray, modem, directv box and my…read more6G setup onto the floor, ripping wires out of the wall and disconnecting everything. Managed to get the internet and 6G back up but tv casting into the main room was a no go. Raphael responded to my yelp cry for help quickly with a fair quote and a trip time the next day. He pivoted quickly and effortlessly when I realized I had a conflict and gave me a new appointment. He is a great communicator and kept in touch. Didn't take him long to make what looked like spilled spaghetti to me into a working setup, music, tv and all. Hit him up for your home entertainment needs.

They were easy to use, provided a flat rate quote, brought enough people, and made scheduling…read morereally easy through the app. They arrived and completed tv mounting quickly, efficiently and cleanly. I will definitely be using them again in the future.

They did a great job hanging all my TVs. Used them 4 years ago to hang all my TV in my new house…read moreand then used them recently to hang up a 83" oled.

I made a project request for TV mounting and was able to get in contact quickly with Anthony who…read morewas able to give me a quote and availability quickly. He also quoted me for mounts in case I didn't want to buy them myself. The team (Vincent and Andres) came out, we chatted about placement and they immediately started working; very professional and courteous and finished mounting 2 larger tv's in about an hour. They also let me know about other services they offer that could elevate my space which was nice. Highly recommend (and they were really friendly with my dog which is always a plus)

I recently visited Define Audio not sure what kind of speakers I was looking for since I still have…read morea pair of magneplanar. Justin showed me a pair of Dynaudio Evoke 50's. Since I was not familiar with them he filled me in on their story. I had to leave that day and did not get to hear them. I did a little research of my own and decided to go back about a week later to listen to them. Justin set me up handed me the remote and I played types of music I listen to and they sounded great. I bought them on the spot and Justin and one of their installers delivered them my home within an hour. He let me know that the speakers grills had been damaged in the warehouse but let me know he would order 2 new ones. He was nice enough to have them delivered directly to my house so I did not have to make another trip to the store. Extremely satisfied with my purchase and next time I need additional speakers or any other equipment I plan to visit Define first.

paid upfront, for almost 6 months no contact, and when I could find him in person said amp and…read morespeakers still on back order. substituted my amp after much frustration on my part. told him I wanted money refunded for still missing speakers, he offered a credit to card. No credit issued to my card. Again several more trips to get my money back and response was he "couldnt do anything he wasn't a bank". Having to do a credit dispute to get my remaining money back. nice enough guy when you meet him but no product, he NEVER, once tried to contact me, horrible experience, top to bottom

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

Justin and Sydney are the most professional, friendly, and knowledgeable electronics team we have…read moreever used. They were attentive to what we wanted, addressed the oros and cons, and gave us confidence that the jobs would be done right. The installations were completed in an appropriate time and to our complete satisfaction. We will definitely call them for future work.

Justin & crew have done installs for me twice in the past year. Once when I got new tvs and once…read morewhen I moved and needed my TVs taken down and re-installed. My neighbor recommended him to me and I'm glad she did. Quick work, prompt response, and from what I've experienced good quality. Value seems fair but I didn't shop around at all so I'm not sure what going rates are. I prioritized speed, trust, and high quality over pricing. I even had to leave Justin and his crew in my place because I had another commitment and they completed the job and texted me pictures. I'll keep using his service as long as Element is around.

What can I say about Mr. Miller except to say I'm very happy I found him! He is the man when it…read morecomes to electronics! He fixed my old technics receiver and a week later it was done. Been listening to it just about every weekend! And me being a musician and a recent guitar player with Mr. Miller's background working with musicians and electrical equipment. I have the upmost confident he can fix just about anything. Thanks again Mr. Miller!!

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

Very nice and helpful! He was able to mount the tv and even went out to pick up the correct mount…read morebecause ours wasn't right.

Jason went above and beyond to not only safely and securely mount our tv into the brick above our…read morefireplace but he also was very informative about other various aspects of our home. Highly recommend NU-Concept to anyone in need of any sort of home tech installations.

Seemed nice and knowledgeable over the phone, but the communication was atrocious. He wasted…read moreseveral days that I could have spent finding a company that wanted to actually get my job done.

Calvin was great! He arrived early and brought everything that was needed. I did not know the…read moreexacts but he had everything taken care of. I highly recommend Calvin as he does outstanding work and provided excellent customer service.