He responded very quickly to my inquiry and came to my house same day. Very professional and kind…read more I'd recommend to everyone. Also, easy on the eyes! lol

Updating review to 5 stars, looks like we just had some miscommunication. Wish I had been more…read moreclear, thank you Raphael.

Had a TV unmounted and it went awesome. If I ever get another TV mounted (don't need it in my new…read moreplace) I will definitely call on them.

Amazing job done from them! Would hire them again anytime! Professional and quickly done and were…read morecalled out same day!

I did not have a clue where to start with designing my home theater and went to a big box store…read more(Best Buy/Magnolia Home Theater). They promised the moon and I paid for it up front. They were nice, and did show up and install the audio and projector after a 3 week delay. Then they delayed the screen by over a month with excuses after excuse. I came across DEFINE and they installed the screen, corrected the improper install of the projector, tuned the audio system to the correct settings(set the sub to correct setting) and were unbelievably good at showing me how to use my system. The best part of the whole process was to learn how much money I saved by using them. I should have started with them. I would have saved over $1500 for the same system. They have been responsive and are showing me how to turn my home into a hi tech home for a fraction of the price that the box store quoted. USE THESE GUYS!!!

A close friend introduced me to Justin and his team, and I was immediately impressed by their…read moreattention to detail and knowledge. Justin came to my house, assessed my home theater, and made recommendations for improvement. Rather than making more money, he was honest with his recommendations, telling me that some of the equipment I already owned was adequate. When it came to installation, Justin and his team worked quickly and efficiently to install my upgrades. I was blown away with the quality of their work, which exceeded my expectations. I plan to make a purchase from them in the future, and I highly recommend this business for your media needs.

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

Ended up calling them after another company simply didnt show up the date they said they would. I…read morecan play my music from my patio speakers using my phone. Lucky the installer knew how to setup everything right.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Julio, Eric and Zach were absolute wizards. I had a particularly difficult installation with 4…read morewireless access points, a camera, and center speaker. I was not sure they would be able to get wires to all the wireless access points. The guys worked hard and were able to get everything installed and when they left the house was better than when they got here. The WiFi is way better, there is no speaker sitting on the mantle, and we can see every package on the porch. Thank you Empire AV.

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Justin and Sydney are the most professional, friendly, and knowledgeable electronics team we have…read moreever used. They were attentive to what we wanted, addressed the oros and cons, and gave us confidence that the jobs would be done right. The installations were completed in an appropriate time and to our complete satisfaction. We will definitely call them for future work.

Justin & crew have done installs for me twice in the past year. Once when I got new tvs and once…read morewhen I moved and needed my TVs taken down and re-installed. My neighbor recommended him to me and I'm glad she did. Quick work, prompt response, and from what I've experienced good quality. Value seems fair but I didn't shop around at all so I'm not sure what going rates are. I prioritized speed, trust, and high quality over pricing. I even had to leave Justin and his crew in my place because I had another commitment and they completed the job and texted me pictures. I'll keep using his service as long as Element is around.

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

Tom Miller is a true professional when it comes to vintage audio repair and restoration. I brought…read morein my gear for service, and the results were excellent. He treats every piece of equipment with care, and it shows in the quality of his work. What impressed me most was his honesty--he gives you a clear idea of what needs attention and doesn't push unnecessary repairs. The pricing was fair for the level of expertise and the time he puts into each project. If you have a Pioneer, Marantz, or any other classic receiver that you want brought back to life, Tom Miller is the person to trust. I would definitely return for future service and recommend him to anyone serious about their audio equipment.

Very nice and helpful! He was able to mount the tv and even went out to pick up the correct mount…read morebecause ours wasn't right.

Jason went above and beyond to not only safely and securely mount our tv into the brick above our…read morefireplace but he also was very informative about other various aspects of our home. Highly recommend NU-Concept to anyone in need of any sort of home tech installations.

Innovative Concepts installed my smart home lighting. They were very professional and took the time…read moreto do the job right. They offer great pricing and service. Thanks again for an excellent job well done.

Turns out it was subcontracted out which is fine, but Cal didn't follow through on the Alarm part…read moreof the bid which is a big reason why I ended up going with Innovative concepts. Haven't had any issues with the camera system but it feels like a bait and switch. Tried following up through calls/text and was told I was the one not responding, gas lighting is one hell of a drug