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    Innovative Concepts

    3.6 (5 reviews)
    Open 8:00 am - 6:00 pm

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    Response rate

    80%

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    2 months ago

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    Calvin H.

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    3 years ago

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    Calvin H.

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    2 years ago

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    Calvin H.

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    3 years ago

    Great price and service. Cal was very communicative and explained everything along the way. Plan on using again for future projects.

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    3 years ago

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    Ask the Community - Innovative Concepts

    Define Audio Video - Residential 100" screen, projector and speaker install

    Define Audio Video

    (6 reviews)

    I did not have a clue where to start with designing my home theater and went to a big box store…read more(Best Buy/Magnolia Home Theater). They promised the moon and I paid for it up front. They were nice, and did show up and install the audio and projector after a 3 week delay. Then they delayed the screen by over a month with excuses after excuse. I came across DEFINE and they installed the screen, corrected the improper install of the projector, tuned the audio system to the correct settings(set the sub to correct setting) and were unbelievably good at showing me how to use my system. The best part of the whole process was to learn how much money I saved by using them. I should have started with them. I would have saved over $1500 for the same system. They have been responsive and are showing me how to turn my home into a hi tech home for a fraction of the price that the box store quoted. USE THESE GUYS!!!

    A close friend introduced me to Justin and his team, and I was immediately impressed by their…read moreattention to detail and knowledge. Justin came to my house, assessed my home theater, and made recommendations for improvement. Rather than making more money, he was honest with his recommendations, telling me that some of the equipment I already owned was adequate. When it came to installation, Justin and his team worked quickly and efficiently to install my upgrades. I was blown away with the quality of their work, which exceeded my expectations. I plan to make a purchase from them in the future, and I highly recommend this business for your media needs.

    Empire AV Services & Installations - Empire AV installed and set up All the New AV and Ipads in IAH

    Empire AV Services & Installations

    (90 reviews)

    Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

    Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

    Innovative Concepts - hometheatreinstallation - Updated July 2026

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