I want to express with deepest sincerity and regards for Mr. Tim Farley & Houston High Definition…read more(HD). In today's business society, we always hear of dissatisfaction and complaints when customers do not get their way. In general, good comments and recognition tend to go by the wayside when a business owner or service provider goes above and beyond your requests or expectations. Mr. Farley not only performs to my expectations, but he also goes above them. He's being doing work for me and my church organization since 2011 and it's been my experience in both service and customer care that Tim displays what's missing in today's world of customer service and knowledge of current technology. Whether it was audio/visual inquiries or just general follow-up questions & concerns, Tim was able to clearly & patiently answer all of them. Mr. Farley has been very thorough and meticulous in his services that includes audio/visual upgrades, networking solutions, and now even home automation. He is pleasant to speak with and has always been very truthful in his assessment of what my needs are. His commitment to providing excellent customer service matched with his technology knowledge only influences my decision to both recommend him and his services to my friends, family, and businesses. I'm already looking forward to having him inspect, design, and install my security system as my next project for Houston HD (yes he provides those services as well). Mr. Farley has my business....you'll be glad he has yours too! Regards, Alvin Ray Smith, Jr. Valued Customer

Tim Farley installed my Home Theater system for me and he did an excellent job! Recently he…read moreupgraded my receiver, and once again did a great job. He is professional, knowledgeable, and honest; all the traits you look for in someone in this business. I have recommended him to others, and would not hesitate going to him again with my toughest A/V problem.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

When installing lines in my parents neighborhood- they destroyed lawns left and right. My dad…read moreattempted to speak to them about it and he was cussed out by an employee. My dad took it to the city and now he receives harassment phone calls from the company. Working on ways to report the company and individuals within the local location to report!

This is not a good service. I paid $300 dollars to get this service connected in April via bank…read moretransfer. JT wanted the money straight away so he met us to get cash from us and assured me that once the electronic transfer was completed he would refund the additional money. A few weeks later he said he was having difficulty with getting their accounts team to refund the additional $300 I paid him. I said he could apply it to our account for 6 months so I did not have to worry about paying them each month for the next 6 months. In the meantime the service which is run through a Roku box kept going down. We only had continuous service for a few weeks out of the 3 months that we had been connected. Almost 3 weeks ago the service went down completely. JT does not answer the phone and cannot still give us a specific date as to when the service will be restored, only to say that they have developers working on the app and they were hacked. I asked him to refund the advance money that I paid him or at least a prorated portion so I could go and get a different service. He said he has to ask him management. That was last week. I have sent him several text messages and called several times and have not received any response. This service is most likely a SCAM. DO NOT USE.

From the owner: Here at Cut The Cord TV, we offer cable TV alternatives. If you already purchase a prepaid cable…read moreplan or even a low-cost cable plan and your needs are still not being met, we have a plan that is a perfect fit to your needs. There are several reasons why it may be in your best interest to cut your cable plan. The number one, and probably the most common, reason for cancelling your cable plan would be because you simply can't justify paying over $100 monthly when you only watch between 20 and 30 of the channels. We believe these prices are outrageous. Most people feel that this is a waste of their hard-earned money - and it definitely is. Cable services are very expensive, so why not switch to a streaming service? Cut the cable cord & start saving money today. A streaming service allows you the flexibility to watch what you want, when you want. You won't need to wait for specific times, specific dates, etc. It's difficult to argue - streaming is the way of the future and is becoming increasingly more popular. It seems as if there are new options every day now. HBO, CBS, and Sony are all becoming involved, and it sounds like Apple wants to as well. Who knows what kinds of services will be provided next? I do know one thing - they will keep coming. There are many different kinds of cable TV alternatives if you choose to cancel your cable plan...

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Horrible Customer Service! Will waste your time and try to upsell you every time! Just avoid doing…read morebusiness with them at all cost.

I was told my phone would be shipped out. That didn't happen. After I followed up, I was then told…read morethe phone was "lost." On top of that, every customer representative gave me a different explanation. No one had a clear answer, no one took responsibility, and no one gave a real solution. How does a phone just get "lost" after you tell a customer it was shipped? And why is every rep saying something different? That shows a serious lack of communication and accountability. This experience felt misleading from the beginning and completely unorganized afterward. I regret doing business here and would strongly advise others to be cautious and get everything documented.

Lots of mixed reviews... thankfully, the first time we came in for service we experienced excellent…read morecustomer service! A few other times we returned, we had good service. Weekends can be super busy, so that's normal to wait. There are a few parking spots off to the side of Dicks.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

Chino was transparent in issues I was unaware of and beyond quick in resolving the issue. Will…read morespread the word if needed and return if I were to need any services. Thanks for the professional assistance and quick resolution Chino!

DO NOT GO HERE!! i needed to have my cracked iphone screen replaced so i found this place on Yelp…read more the business owner, Chino, replaced the screen but didn't tell me beforehand that it wasn't a genuine iphone screen. it started glitching and totally shut down. i took it back 3 times and each time he replaced it but it still didn't work. i paid $200 which he refused to refund. i ended up having to buy a brand new phone. i learned my very expensive lesson to never use this business again.