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    Consolidated Communications

    1.2 (117 reviews)
    Closed 8:00 am - 5:00 pm

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    a trace route through CCI - note how the latency jumps on exit from their system. It is attached to slow internet exchanges (IX).
    Brian R.

    Consolidated Communications (CCI), based in Dallas, says they have a 1Gbps service in Katy Texas. THEY DO NOT! After many calls and hours with technical support a customer support person actually said, "Katy is at the end of CCI's network. 1 Gbps is just not possible from there"! So, they sell it, but cannot not ever provide it. They believe that the disclaimer of "your speeds will vary" covers it. Or maybe they are just talking about their own INTRAnet, not the INTERNET, when they sell it. Do not buy that service from them - I have been trying to get what I pay for and cannot even get close to half (500Mbps). I speedtest often now (testmy.net - the best speed test) and get 120-170 Mbps average. NOT 1000 Mbps! If you want fast in Katy, get service from someone else - CCI talks a big game and cannot / does not deliver. Here is a tracert: C:\WINDOWS\system32: tracert www.apple.com Tracing route to e6858.dsce9.akamaiedge.net [23.67.241.84] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms katytxxchrc-lo100-primary.consolidated.net [207.70.185.221] 2 1 ms 1 ms 1 ms katytxxchrl-te0-2-0-7.consolidated.net [207.70.187.209] 3 1 ms 1 ms 4 ms katytxxchrp-bdr-207-70-186-98.consolidated.net [207.70.186.98] 4 1 ms 1 ms 2 ms 100ge2-2.core1.hou1.he.net [184.105.255.17] 5 7 ms 7 ms 7 ms 100ge11-2.core1.dal1.he.net [184.105.213.53] 6 181 ms 664 ms 650 ms as20940.dallas.megaport.com [206.53.174.6] Note that as soon as the packets exit the CCI network the latency jumps to 650 ms (from less than 5).

    Consolidated Communications Internet Provider

    I'll never do business with Consolidated Communications again. That's my promise to myself. I was forced to use Consolidated due to lack of coverage in a rural area where I was temporarily staying while closing on my house. I could only get 20mbps internet speed. I never achieved half that - not even once. I was charged $50 for that speed and locked into a year contract. Service was constantly dropping and weak. I was generally very unhappy for the 3 months I had them, but I'm not much of a complainer. I called them once to complain and asked them to make a note on my account that I was very unhappy with service. Fast forward 3 months to where we close on our new home. Consolidated offers 50mbps of service for $60/mo. Not a very attractive rate. I ask Spectrum what they offer and they give 200mbps for $55/mo, no contract, no data caps. Well, that's easy. I call up Consolidated and say I don't want to continue with them because their service is terrible and their prices aren't even competitive. I asked them nicely to waive my early termination fee because it seems like a rip off quite frankly. They never held up their end of the agreement in giving me 20mbps at my last place (I averaged 5-9mbps). So, it's okay for them to not provide what they agreed on but not the other way around? I guess so. Fast forward to today and I get my final monthly bill. I try to log in to pay it online. They've disabled my online account. I call up to pay it and they tell me I get to pay a $1 convenience fee. Oh, how nice. The lady tells me if I don't like that I can mail in a check. The tone in which she quipped really rubbed me wrong. I tell her that it's ridiculous to charge me anything extra, even if it's just $1. After all, they were the ones who disabled my online account to where I'm forced to call them up and pay in the first place. She waives it only after I ask to speak to a manager. I get a call back later today for them to tell me they decided not to waive my $112 termination fee. Reason? I didn't call and complain enough times. So, the moral of the story is: you have to be vocal about how dissatisfied you are with their subpar service. Well, now I am! I'll never do business with Consolidated Communications again. Your speed is lousy, your prices too high, and your nickel-and-diming too far. For that unreleasable $112 termination fee I'll tell all my friends you're awful, too.

    As you can see this is how bad it is. I took this today.

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    5 years ago

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    5 years ago

    Done with this company. They are not interested in resolving, only taking your money!

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    5 years ago

    CCI....You've been cancelled!!! Thanks! It was a great run, but you're no longer relevant.

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    11 years ago

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    Page 2 of 3

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    $$$

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    Consolidated Communications - televisionserviceproviders - Updated May 2026

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