Adam (also known as Ahmad) promised he'd call me Monday to finish my project. He never called. He…read morehasn't responded to texts or calls since. He's ghosting me--with my home torn apart, $6,370 paid, and a $500 camera he broke still not replaced. This is how the entire project went: repeatedly late with zero accountability. When he committed to 8:00 a.m., his "update" said 9:00 a.m., yet he arrived at 9:47 a.m.--smiling, as if nothing was wrong. Even after I told him this was disrespectful, nothing changed. One time his only "notice" was a text one minute before arrival. From the outset, I requested: inform me of additional charges before work proceeded. That wasn't honored. We agreed to $150 per drop, and I provided a detailed Excel spreadsheet of the finalized scope. While scope evolved slightly during first visits--normal for complex projects--once finalized, only minor adjustments were made (relocating a drop by feet, adjusting mounting height). These didn't alter labor or cost. Pricing disputes arose not from scope changes, but from how charges were applied to agreed work. After reviewing my scope, his reaction was visibly negative, and he immediately began adding charges on the spot--expenses never discussed in advance. Pricing became fluid and disconnected from our agreement. At one point he insisted on $150 per wire for runs to the Bose receiver. Two runs were long and labor-intensive--that rate was reasonable. However, remaining wires served speakers directly adjacent to the receiver. The center-channel sat directly below, requiring only a short run. These were routed in the same area and could be completed together with minutes of work. I offered to have my painter run those short wires at no cost to him while he handled the long runs at $150 each. This would save time and reduce cost while fully compensating him for labor-intensive work. Rather than engaging constructively, he showed no willingness to adjust. Only after I became emotional--I actually cried--did he reluctantly offer a partial discount. I felt trapped: the project was torn open, critical systems down, and I had to accept charges I didn't believe were fair or he'd abandon the job. Any "approval" I gave was under duress. By then I'd paid $6,370, yet major components remained incomplete. The work followed a destructive pattern: start, abandon, deprioritize. He opened my master bedroom wall plate November 26, 2025. Nearly a month later, it's still open. My bedroom TV hasn't worked since, despite repeated reminders. Same in living room: Ethernet port added and confirmed functional, yet wall plate left open. These weren't awaiting inspection--work was simply abandoned. The rack, one of the most critical components, was pushed to the end and remains unfinished, leaving essential systems incomplete and my home disrupted and partially dismantled. His lack of planning extended to basic jobsite practices. He made no effort to protect equipment with plastic sheeting before drilling. Because work remained unfinished, he placed my Dream Machine Pro Max (approximately $599 plus tax) and Pro XG 24 PoE switch (approximately $1,799)--both brand new at project start--on the laundry room floor. As he drilled with no protective coverings, dust accumulated, causing both to shift and sustain scratches. This carelessness wasn't isolated. He dropped one of my cameras costing over $500 during installation while I was present. Captured on video. He acknowledged damage and verbally promised to replace it, then stopped responding entirely. Throughout, Adam repeatedly cited other clients and ongoing classes as reasons for delays, leaving me waiting days and weeks while walls remained open and systems down. Once he accepted payment and began work, my project was no longer a priority. I withheld $540, the final balance, because critical items remain incomplete and the damaged camera hasn't been replaced. Work was abandoned before payment was withheld, not after. Communication was consistently poor. Adam rarely answered his phone, responded slowly, and provided vague updates. Adam repeatedly told me he was "proud of his rates" because he's "the cheapest." Any upfront savings came at the cost of professionalism, reliability, and accountability. He's personable and friendly--that's how he gets you to trust him. But once your home is torn open and you've paid thousands, his priorities shift elsewhere. I was genuinely surprised this aligns with his five-star reviews. My experience was entirely different. I cannot recommend him to anyone who values transparency or follow-through. UPDATE (Jan 9, 2026): Adam ghosted me four days, responded only after reviews. His Jan 1 email (attached) admitted EIGHT incomplete items and excluded "system configuration/testing." Filed suit Harris County Justice Court Case #254100529605 for $9,503.15. Public record.

Adam was very easy to work with and very response to our networking support needs…read more He tested out our existing network and helped reconfigure our access points so that they were optimized through the house. He identified a gap in coverage and was able to add a third POE AP to our switch and network. Or network is working great now that he optimized it. He also did a great job organizing the wiring in our closet area and installed the switch to the wall for a more organized look. I would highly recommend Datacomm for any of your home networking needs!

I'd like to compliment one of your employees at your Katy Mills location, Kerrion M., for the…read moreEXCELLENT service he provided me and my niece last night. Kerrion helped us migrate from Sprint to T-Mobile as well as took time in helping us upgrade our phones. The process in migrating took longer than expected but he was very patient and went above and beyond in explaining the whole process step by step. I will admit that I am not a very patient individual so I have to give him 5 stars in keeping me calm during the whole situation! (LOL!!) Such a commitment to GREAT customer service is to be commended! You can be rest assured that I will continue to do business with T-Mobile at the Katy Mills location as long as Kerrion is there! :)

No clear pricing. No customer loyalty. Every stepped purchase seems to have a"gotcha"read more

One of the workers named Jonathan had a complete attitude approaching us about us transferring a…read morephone number over to another account. He was absolutely rude for no reason other than him just being a dick apparently. Wouldn't recommend anybody at this store

Wanted to move two phones. I was a little worried about this T-Mobile location, based on a couple…read morereviews. So...I tried online and got stuck. Called and first got a rep who said "Unfreeze all three credit reports and call back." So I tried online again and was sopped with "unfreeze these two credit reports." So opened all three, waited the prescribed time and tried online again. No can do. I called again. This time I got someone who went through everything, and I think I messed up when I gave the wrong transfer PIN. Didn't know until it stopped again with instruction to go to a T-Mobile store to get it fixed. Oh no! A store? So we headed out to this store. I don't know the store generally, but Viri L was way more helpful than we deserved. I knew the problem was my wrong transfer PIN and told her so. Viri was patient as I dug through passwords for my old carrier. Long story short. Viri got everything fixed (and everything was a lot!) Luckily the store was not busy, so no customers were left waiting. Bottom line. I don't know about others at this location, but Viri L is confident, professional, and patient. She made the move from our old provider possible.

I've been waiting at TMobile for 30 mins and they still have not acknowledged me or tell me how…read morelong they will be before they get to me... good customer service is hard to come by these days. Such a shame.

I want to thank Xfinity for having such professional employees at their Fry Road location in the…read moreHouston area. I live near Austin Tx and my brother who died recently lived in the Katy area. I have been traveling back and forth trying to settle his estate. I was closing down his utilities and bank accounts, and had been very frustrated with companies like Verizon and Chase who give you the runaround or employees who do not know how to handle the situation. I was already in "defensive mode" when I entered the store, but the experience was fantastic. I wish other companies would train their employees to better handle situations like mine.

The service was okay here, and no complaints. However, upon canceling my service I was told I am…read moreusing their device for streaming services, which I am not. Most people have Netflix or other streaming services built into their Smart TV many years ago now, so why would I need this device? Upon researching into this, Xfinity requires you to receive this device only to try and charge you more money for this add-on service. Very shady stuff, I'd recommend to go with Ezeefiber or other fiber companies for your internet service.

Farrun outstanding employeeHelped with T Mobile cell phone He was excellent in product knowledge…read moreLaura is his boss lady

I'm going to phone it in this time I'm afraid…read more We've been on the lookout for a new phone service, for good reason to because things haven't been going so well with Verizon, especially the cost. Cricket and Metro are possible and cheap, and then T Mobile and Sprint are the main ones in consideration now. This store are friendly, accessories are normally priced and they'll offer them in deals, we like it, especially the service element. Still not enough money off our Verizon bill to make us sign the deal though.

Nadia was amazing! She was very supportive, answered all our questions and offered solutions to…read moreeach of our problems. I would strongly recommend anyone either seeking or switching carriers to not only choose Metro but to come to this location and ask for Nadia. Hands down the best experience I've had at a cellular store!

From the owner: Switch today & enjoy America's largest 5G network.read more

They came promptly on time and finished quickly, installed high grade cat 6 ethernet in our home,…read morehas held up great very happy

We purchased our phone system from Advantage Telephone a few years ago and could not be happier…read more They did a great job on the install and have always quickly gotten back to us on service requests. I highly recommend them.

I almost never write reviews, but Ms. Joanna M. absolutely deserves this one! I believe she is the…read morenew manager, and she gave me the best customer service experience I've had with a phone store in over 20 years. After five or six years with my old iPhone 12 Pro Max, I finally had to replace it. I walked in around 7:00 PM after a very long workday, expecting the process to be stressful and frustrating. Instead, Joanna was incredibly kind, patient, professional, knowledgeable, and technically savvy. She listened to what I needed, found me the best deal she could, explained everything clearly, and transferred all of my information to my new phone without any delays, excuses, or roadblocks. She made the entire experience easy and genuinely enjoyable. My work now depends heavily on my phone, so having everything working properly is extremely important to me. Joanna understood that and made sure I was completely taken care of before I left. Joanna is an absolute asset to your company. I hope management knows how special she is. Thank you, Joanna, for turning what I expected to be a stressful evening into such a wonderful experience! Thank you, Victoria!

No wonder why they got bad reviews. Bad customer service like really.... as soon I walk in alrdy…read morefelt the bad vibe not that but this the first store don't check id! All I want is to return my trade in phone in store but that girl Kc and the manager say no I can't. Why if other store does it! Not my first time doing this every 2 years. Manager say I am welcome to go to another store... wow no customer should be rejected for help with his bad attitude! What the different in that store and another store? Being pregnant too and get treated so bad got me feeling so sad! Do not come here