Freddie was awesome, professional, friendly and very patient during our latest visit to NFCU's…read moreFrederick branch. I appreciate the excellent customer service!

A very professional and courteous financial group. Many different options to choose from and…read moreknowledgeable, well trained staff. 100% confidence level.

Recently I sold a vehicle to Mountain Motors in Frederick. I cannot say enough about what a…read moreterrific experience I had. Not only did I get a better price than I expected, but the process was worry-free. My car was in the Rockville, MD area, but Mountain Motors came to me. By employing their tag return business, I did not have to go to the Motor Vehicle Administration or wait to cut off insurance saving me money. Mountain Motors drove the vehicle to Frederick with Its dealer plates, so I was not liable were there an accident. MM deposited the sale moNey in. my bank account. My financial advisor recommended MM to me, and it is now my pleasure to recommend MM to others for professional, pleasant, and financially beneficial service!

Bruce Jett is the owner of this Buy Here Pay Here Dealership, "Mountain Motors", located in…read moreFrederick, Maryland. Mountain Motors & the owner Bruce Jett take advantage of people. He monetizes off of the unfortunate situations of others and sells them vehicles that are salvage title that would not have even passed Maryland Inspection. Like other patrons have previously left in their reviews. He has hired his own personal Maryland Inspector who works there once a week and passes all the illegal cars. My 2006 Toyota Corolla was sold to me around July 2024 with the check engine light on, left and right front apron bent (frame), left front bumper hanging from previous accident, extreme pull to right when drove. I have replaced front tires 8 times, brakes, alternator, and battery 5 times due to electrical miswiring. Exhaust that comes up through holes in floor which is a carbon-monoxide issue to the point it is nauseating. They make no attempt to remedy the situation since notified within 24 hours of purchase not only to Bruce but to Owen who sold the vehicle. I spoke with Bruce Jett directly the morning after(9:00am) purchase of 8:30pm, and was told he did the legal minimal requirement required by law, he would not provide different vehicle, nor return my money. He stated don't bother with a lemon law approach because not a new vehicle. I have been told by a body shop that this salvage vehicle is not safe to drive nor should have been sold with bent frame. Another mechanic shops states that this vehicle should not have even passed inspection and is not legal in Maryland. I also notified Jeanne (finance manager) verbally and by email of the situation. However, even now when I reach out to Jeanne, their financial company representative ,which is located on site. In fact he has three separate businesses listed , yet in one building. The Mountain Motors portion who supposedly sells the cars, Royal Trust the finance Company and his Auto shop with yet another name. that is located at the dealership that Bruce also owns. I tried to trade in on another vehicle yet would not provide pay off amount. I have also reported them to the Better Business Bureau. Please do not trust these people with no parts of an experience that you should be happy and enjoyable. Save yourself from going through what myself and so many other people have/are going through with this dealership. Their Google Reviews and their rating here and on BBB all show this is a repeat thing that is happening to many customers and they need to be stopped.

I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online,…read moreand scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees. When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine. When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a Lojack service subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me: They tried to tell me that the LoJack service fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies. We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that). This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty.

Hi, I'm interested in filing a complaint. This issue involves the deceptive practices which have…read moreeffected my husband and I in commerce. An Act to safeguard the consumer in connection with the utilization of credit by requiring full disclosure of the terms and conditions of finance charges in credit transactions or in offers to extend credit; by restricting the garnishment of wages; and by creating the National Commission on Consumer Finance to study and make recommendations on the need for further regulation of the consumer finance industry; and for other purposes. USC 15 Section 1662(b) protects consumers from predatory lenders who use advertising to get people in debt. If you see an advertisement that promises credit in exchange for a down payment or that guarantees a certain amount of money after the application, it may run afoul of the Truth in Lending Act. 15 USC code 1605 A? (a) "Finance charge" definedExcept as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the signature. No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state (1)that a specific periodic consumer credit amount or installment amount can be arranged, unless the creditor usually and customarily arranges credit payments or installments for that period and in that amount. (2)that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments in that amount. (Pub. L. 90-321, title I, §142, May 29, 1968, 82 Stat. 158.) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor is the USC Code 31? Title 31 of the United States Code outlines the role of the money and finance in the United States Code. 15 U.S.C. 6802(e)(8)) A financial institution may disclose NPI to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability. (15 U.S.C.15 USC 1601 mean? (a) Informed use of credit. The Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit.15 U.S.C. §1691(e) (a) Any creditor who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for any actual damages sustained by such applicant acting either in an individual capacity.15 USC 807? § 807. A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt.15 USC 1611: Criminal liability for willful and knowing violation Text contains those laws in effect on January 7, 2011. From Title 15-COMMERCE AND TRADECHAPTER 41-CONSUMER CREDIT PROTECTIONSUBCHAPTER I-CONSUMER CREDIT COST DISCLOSUREPart A-General Provisions.(i)involves the purchase or sale of any security, the taking of a false oath, the making of a false report, bribery, perjury, burglary, any substantially equivalent activity however denominated by the laws of the relevant foreign government, or conspiracy to commit any such offense; (ii)arises out of the conduct of the business of a broker, dealer, municipal securities dealer municipal advisor,,[1] government securities broker, government securities dealer, investment adviser, bank, insurance company, fiduciary, transfer agent, nationally recognized statistical rating organization, foreign person performing a function substantially equivalent to any of the above, or entity or person required to be registered under the Commodity Exchange Act (7 U.S.C. 1 et seq.) Duty to Promptly Correct and Update Information. Section 623(a) of the FCRA also requires a person who regularly furnishes information to CRAs to promptly notify a CRA if the person determines the previously furnished information is not complete or accurate.

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

I purchased a Ford Taurus from FWUC and I received outstanding customer service. I live in Maryland…read moreand took my car home and had a mechanic check it and was told it is a very good solid car. I would recommend FWUC to anyone needing a used vehicle. Dennis and April were so accomodating to me needs. Rob, my salesman, went over and above to make sure I was able to drive my car home on the date I requested-- just outstanding service. I ENCOURAGE YOU TO STOP BY TODAY AND EXPERIENCE THIS LOCALLY FAMILY OWNED BUSINESS.

Ok, so here is the update... they did fix the lights; turns out there was short caused by someone…read moreleaving the trunk open in the rain which is apparently why there was about a foot of water in the wheel well in the trunk. They did not however ever fill up the gas tank. So we took delivery of a vehicle with no gas... even after getting it fixed when they could have taken it next door and filled up they didn't. The tire sensor appears to have gone out according my BF - I guess when they fixed the short, it fixed that as well... The dealer kept hassling me for a binder and I told them that when we got the car back and were confident that we were going to keep it, I would provide them with the binder but that there was no need to add it to my insurance if we weren't going to keep it. Another thing that came up... a major accident repair was not disclosed to us upon purchase, nor did it appear in the Auto Check report (recall that's what we got when we asked for the Car Fax). But, apparently my insurance agent, while adding it to my policy found that there had been a major repair for body work costing over 9K. That was hard to believe considering that is half the worth of the vehicle (new ones NOW sell for 18K base) - I thought if a repair cost that much that they would just total a vehicle. Anyway, the failure to disclose does not sit well with me, but again, it is the BF's car; asked if he still wanted it and he said yea... so, we still have it... I would have turned it back over tot he dealer and gone and gotten the other one of which I spoke in Arlington. Although I said I might bump up the star rating, because of the failure to disclose the major repair and car history I have to keep it here. Am actually tempted to drop it, but, they were prompt in repairing the lights and the little guy who did it actually seemed quite good. So there is the update... bottom line is buyer beware; but that's really applicable I think to ANYONE when dealing with auto dealers. If I had to do anything different, knowing now what I know, anytime I go to purchase another used vehicle, I will be calling my insurance agent first since they have no vested interest in the transaction and in this case, found what apparently the dealer and Auto Check couldn't. There you have it folks. Cheers @

Please save your time and money and stay away from this place. They sold a Jeep to my uncle, and…read moreafter just two weeks, the car started having many issues. He took it back to them to check what was wrong, but they said they couldn't find any problem and were very unhelpful regarding the warranty. On top of that, we later found out the car is salvage, and they never disclosed that to him. This has been a terrible experience. I highly recommend staying away from this place. A lawsuit will be coming soon.

Do not trust them at all. Get a second opinion especially for larger dollar repairs they claim you…read moreneed. Also went because my battery kept dying on me having to get it jumped only for them to say it's operating at 12.29V so it's good! Nope it's not! Went to an auto place and they tested the battery as only operating at 1/4 of its power and they said below 12.4 is bad. But not at Kia because they don't want to stand behind warrantying a 1.5year old battery that went bad. I won't be buying a Kia again not getting any service from them.

I've been a loyal Kia owner for over a decade and never had issues until dealing with the Frederick…read moreKia dealership. In 2022, I purchased a brand-new Kia Sorento, and just eight months later the vehicle began having major mechanical problems. Since then, the transmission has been replaced five times. Each repair required my vehicle to stay in the shop for a month or more, which significantly impacted both my personal life and my business. Throughout this entire process, I was dealing with these repeated breakdowns and extended repair periods while pregnant, and later while caring for a newborn, in addition to traveling with two other children. Despite being aware of this, the dealership never once showed empathy, flexibility, or concern for how severely this situation affected my family and day-to-day life. Most recently, while my vehicle was again in the shop, the dealership provided a rental vehicle that also broke down. I was originally told the tow would be covered. Later, I received a text stating I would be responsible for the tow, with the explanation that the rental shut down due to low gas. AAA confirmed this was not the case, and I personally verified the vehicle still showed approximately 20 miles of fuel remaining. When I went to pick up my vehicle, the situation escalated further. I was told my car would not be released unless I paid the fee. While my husband was on speakerphone explaining that a dealership cannot legally withhold a customer's vehicle without a valid, disclosed repair charge, the service representative assisting me, Ado, laughed and walked away while the legality of the situation was being explained. When I was again told I would not receive my vehicle unless I paid, I contacted the police to document the situation. Management later stepped in, acknowledged the fee should not have been applied, and released my vehicle. After I left, the service manager accidentally called me while discussing me and the situation, believing she was speaking with someone else. During that call, she questioned my reaction, despite being fully aware of what had taken place earlier. That call further highlighted the lack of professionalism and accountability throughout this experience. In addition, the primary service advisor I dealt with, Jack, was consistently condescending and dismissive, which only added to an already stressful situation. This dealership's handling of my vehicle and the way I was treated--from service staff to management--was unacceptable. After 14 years of Kia ownership, this dealership has single-handedly destroyed my confidence in the brand. I would never purchase another Kia and strongly advise others to avoid this dealership.

They charge fees on employee checking accounts. I closed…read morethis account. My other credit union is awesome. This place sucks.

Terrible service. The associates act like they do not want to interact with customers at all. The…read moreguy who sits at the front desk/podium actively searches for reasons and excuses to turn away customers. One would think that NFCU employees would want to talk to their customers and find ways to deepen their business relationships but no, why should bankers waste time on banking when they can text, chat, and waste time until they finish work. Through the atrocious service they provide, Navy Federal Credit Union makes it abundantly clear that customers do not matter. Indeed, they make customers feel like they are a nuisance.

I recently purchased 2014 Toyota Camry. I honestly loving the car. Ike provided me all service…read morehistory and what they serviced as well. Fully transparent, and great customer service! Thank you Ike!

UPDATED REVIEW: I initially gave Regnum Auto Motors in…read moreManassas VA, a 5 star review ... I've left it here so you can see... when I purchased my car, they gave me a Due Bill (on Jan 9, 2026) for a part that needed to be replaced. Initially they said the part would probably be in the following week. Today is March 24th... after multiple attempts on my part to get the promised repair, it's still not fixed. I have contacted the dealership as well as Ike the owner... I began documenting our communications. At this point they are not acknowledging my attempts to reach them. I had problems getting my temporary tags when the permanent tags were not received. I started by interacting with them via phone because they were great when I bought the car... but they didn't follow through on what they said via phone. Now I insist on all communication being in writing. I suggest you do the same. Yes, I was very happy with the purchase process as I stated below, but after they got my money, their aftercare IS HORRIBLE. HORRIBLE. I will NOT recommend them... at all! ORIGINAL REVIEW: I am so very, very pleased with Regnum Auto Motors! I found them on line, found a car perfect for me and they made it happen... very easy process... Ana was amazing. We weren't able to get to the dealership before their posted closing time but they stayed late to accommodate us. Very very impressed with the whole team... the owner gave me his personal cell number and said not to hesitate contacting him if I needed anything.. he did however request I not call at 2am LOL I HIGHLY recommend Regnum! They are a car dealership I will not hesitate to refer friends & family to