I purchased a vehicle through Floyd who was my sales person. Also a car guy local to the area so…read morethe process was comforting. The car was priced fairly to begin with and they did knock a bit off with negotiation to make the price even better. He even offered to look at the car as a courtesy a week after I purchased it. This is where my experience really shined; due to unique circumstances, my temporary tags ended up expiring before I could renew them. Jennifer is their title clerk who helped out in a friendly fashion, and Sandra the manager even hand delivered my tags after hours to me personally! Truly incredible customer service and experience. No place is perfect, but this place came damn near close for me. 5/5 stars.

Let me offer a little financial education wrapped inside a story and review because what happened…read moreat Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it.

This dealership needs to be BARRED from selling cars. Nothing be crooks, liars and thieves. I…read morebrought a Tesla drove it 6 DAYS and had issues. Going to take them to court. I thought John Henry was HONEST so wrong

They scam people with broken cars !!! DO NOT GET A CAR FROM THEM!!!!! They go out of business and…read moreget people's money playing with their good faith, I bought a car for 15k and now 7 k in repairs and it's still not working! They sold me a car with a bad engine didn't even last a year, and they won't take any responsibility !

Amazing car dealer, everything upfront, Mathew works with you breaks down everything and works to…read moremake you get the car you came for. I highly highly recommend Mathew at this dealership. Top quality all the way around. Truly felt like family. Not out to rob you with extra fees as others! Will definitely shop here again and cannot say how happy the wife is. Thank you @Mathew !

SCAM - Responsive Until They Get Your Money, Then Ghost You With Illegal Registration…read moreBought 2013 Mini Clubman 11/17/25. Before sale: Salesperson Orkhan super responsive. After $1,000 paid: Calls ignored, texts unanswered. Total ghost. Delivery: Promised 48 hours. Took 8 DAYS, zero communication. ILLEGAL Registration: I'm Maryland resident (on ALL docs). They registered in VIRGINIA. Illegal under MD law. Can't legally drive. Now paying MD taxes ON TOP OF VA taxes, plus MD fees to fix THEIR mistake. Their response: "We can't help. We regret selling you the car. After all these threats we'll cease communications." I made NO threats - just asked them to fix their illegal error. Filed complaints: VA Motor Vehicle Dealer Board, BBB, lender, CarGurus. DO NOT BUY. Scam operation. Responsive until they get your money, then abandon you with illegal registration.

His brother had better customer service and was actually about helping you out to get the best fit…read moreat a great price. Todays owner is all about money. Take a reliable mechanic and throughly go through the vehicle. Also always negotiate. There are plenty of dealerships in the area check those out before buying

I submitted a finance form and called them immediately they said give it some time. I then emailed…read morethe next day and the day after. I then started calling and was told just to keep waiting for the banks response. A week went by I left messages with no call backs. I called in and got ahold of Roze who said they never received the form. So I redid it and the same result. No feedback, no calls, emails or text. This is almost week 3 and I was told they would get back. Still nothing..apparenetly they arent trying to sell cars or are just brushing me off due to a denial or something. Terrible service.

William was such a pleasure to work with. We were looking at a car and he helped with us obtaining…read morea mobile PPI service since we couldn't make it to the dealership. Very kind and easy to work with

William was extremely patient throughout my entire purchase process. I bought my vehicle based on…read morefaith and trust built through my conversations with him, and he truly delivered. He was transparent about the sale, pricing, and every detail along the way. I really appreciated his honesty and professionalism, which made the whole experience smooth and stress-free. Highly recommend working with William!

The cars may look good on the lot, but many seem to develop serious mechanical issues shortly after…read morepurchase. The staff are very friendly and attentive while you're buying the vehicle, but that level of customer service disappears once the sale is complete. When concerns or problems arise, it's difficult to get a response, and communication can be rude and dismissive. My experience left me feeling unsupported and frustrated. I would encourage potential buyers, especially women, to do thorough research, have any vehicle independently inspected, and proceed with caution before purchasing from this dealership.

I had a great experience. I am a single 71 year old. I went looking online for a vehicle. I found…read moreone I was interested in. The dealership was open that Sunday. I did homework on vehicle since it is used. I checked issues on line for the year make and model. I also am aware that a lot of these older vehicles are bought at auction. It is my responsibility to prepare myself when I go to buy an older used car. The car was as advertised. I checked inside and outside, under the hood, in the trunk. The car was one previous owner . No accidents. I bought it. I put new headlights, tires, belts and hoses, and had brakes, oil and transmission serviced. A 2007 vehicle that I am completely satisfied with. Don't buy a used car if you don't expect to put a little cash into it. Car runs great, looks good, and would buy from Claudia again.

Needed to buy a car quickly and wanted a used Tucson. Had to buy the car online and have it…read moredelivered. First online car purchase and I was nervous; I asked Juan numerous questions. He was very patient and took the time to discuss my every concern. I bought the car last week and they delivered it within 48 hours. The car runs great and I have already put 500 miles on it without even one issue. I am coming back to Epic Motor Company, and Juan, when I need my next car. Lauren P.

Starting from the manager to every member of the staff, everyone was incredibly kind, patient, and…read morehelpful throughout the process. They helped me find a car that perfectly suits my needs, and I'm truly enjoying my new vehicle.

This dealership is terrible! They try to "need immediate attention" sell you service items not…read morenecessary for the car, number one. Their service is terrible. The only reason I go is because I get free oil changes. Today beat it all. I was quoted $420, the next paper I was supposed to sign suddenly showed $803 for the service. I had to call 3 times to get a text it was rectified. Then when picking up the car they were trying to charge me $519 and their "service" manager was rude as can be. I will be paying for my oil changes from now on!

The new ownership is terrible. I have been coming here for over 16 years and have never had to make…read morean appointment for a simple state inspection and oil change. The service advisor tried to fit me in regardless, but I then learned they no longer offer rides unless I'm doing "three to four hours worth of work". Clearly my loyalty and continued service is not worth their time and money. Reading other reviews seem to indicate they don't even offer the free inspections and basic oil change anymore for customers who bought their vehicles there. Why would I bother coming here anymore?