I had a great experience with Nikki A. I think she was newer to Beyer Kia but she did not make me…read morefeel pressured at all to buy and really worked with me to get what I wanted. Left there feeling at peace with my decision to get the hybrid telluride.

BUYERS BEWARE! DECEPTIVE SALES PRACTICE!!…read more I had a very disappointing experience with this dealership today. Earlier in the morning, I was texting with Nikki Aryabi about a vehicle she sent me. I specifically asked if the vehicle was a Certified Pre-Owned (CPO) vehicle. She confirmed that it was, even though the Carfax report showed otherwise. Based on that confirmation, I still decided to make the trip to the dealership. When I arrived, we agreed on a price for the vehicle. Her manager, Robert Graves, then came over to finalize the sale and verbally agreed that they would certify the vehicle as CPO. I was told the certification process would take about 1-2 hours. However, when they brought the paperwork for me to sign, it clearly stated that I would be purchasing the car "as-is," which would mean no CPO warranty at all. I refused to sign it because that was not what we agreed to. They then told me that they would get the vehicle ready and that I could come back later just to sign the paperwork once everything was completed. Instead, they essentially wasted my time and attempted to get me to sign paperwork that contradicted what had been promised. This felt like a classic bait-and-switch tactic. I expected better from a dealership of this size and reputation. Fortunately, I have screenshots of the entire text conversation confirming the CPO discussion, as well as photos of the paperwork they attempted to have me sign. Buyers beware and make sure to read everything carefully before signing anything.

Aria consistently delivers an exceptional customer experience and exemplifies true professionalism…read moreat Mercedes-Benz of Tysons Corner. His attention to detail, clear communication, and commitment to excellence set him apart. We intentionally choose to drive past a closer Mercedes-Benz service location because of the outstanding service provided by Aria and his team. That level of trust and consistency speaks volumes. Thank you, Aria, for your continued dedication and for representing your team and brand at such a high level.

Excellent service. Aria was courteous, professional, and took great care of all my needs. I am very…read moresatisfied. I contacted the Tysons dealership about AC issues following a repair done at the end of August 2025. They asked me to bring the vehicle in and promised to handle it. Ultimately, the dealership fixed the AC problem just as promised.

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

This was hands down the best car-buying experience I've had in all my years. I've purchased…read morevehicles from Mercedes, BMW, Acura, Jeep -- you name it -- and none of them came close to the level of professionalism, honesty, and hospitality I received at Koons GMC in Vienna, VA. The deal they offered was so incredible that I traveled all the way from New Jersey by Amtrak to Virginia. I'll admit, I was skeptical at first because many dealerships pull bait-and-switch tactics. But not here. Saleam (Sales), Sait (Sales Manager), and Isabella (Finance) all confirmed the deal ahead of time and honored exactly what was promised. When I arrived just after opening at 9 AM, Sales was still in a meeting, but I was greeted respectfully right at the door. Saleam was paged, and the process began immediately. She welcomed me warmly, gave me a brief tour of the dealership--including the much-needed coffee lounge--and handled all the paperwork, insurance details, and my Costco rebate flawlessly. Sales Manager Sait was exceptional. He thanked me personally for my business -- something I've never experienced from a sales manager at any dealership in the past. He even told me to call him anytime if I had questions or concerns. That level of care is rare. My experience was elevated even further by Finance Manager Isabella. Her energy was absolutely to the moon. She helped close the best deal I could find anywhere in the NY/NJ/CT tri-state area and the entire DMV region. She offered an unbeatable protection package at a discount, covering dents and mileage, and explained everything clearly and thoroughly. She also respected my time, wrapping up the paperwork quickly since she knew I had a four-hour trip back home. I cannot recommend this dealership enough. If you're reading this review, do yourself a favor and consider Koons GMC in Vienna. I would happily send any of my friends, family, or colleagues here. They've earned a lifelong customer.

I have to give the people in the Service Department credit - they are all always cheerful. Also -…read morethe service manager is accessible, which is not always the case with many automobile dealerships, where it is easier to get an audience with the Pope than to talk with the service manager. Sometimes, communication could be better, and unfortunately, as is the case with all Automobile Dealerships in this country, it is impossible to talk to the mechanic!

This was my worst experience purchasing a car. I purchased a used vehicle from the dealership on…read moreMay 1, 2024. Although it passed Virginia State Inspection it did not pass Maryland State Inspection, which is where the car is registered. The dealership offered to pay for half of the costs to repair the car, which was nice of them. I put the car into the shop on May 12th. However, it took the dealership until June 14th to send out the check. Once I deposited the check, it voided because of something on the dealership's end. So it wasn't until a week later that I was actually able to deposit the check. Apparently even though the general manager Pete told me that the check was shipped out, someone on the finance team never actually sent it. Throughout all of this, I come to find out that my title had not been sent to the bank that I was financing through. I was first alerted on June 11th that I needed to show my bank the title or they would raise my rates. It took until August 12th to receive my title in the mail and be able to email my bank. It was almost impossible to reach anyone at the dealership also. I had called the general manager 6 times, emailed the used car manager twice, and called the sales manager 3 times. I only heard back on two occasions. I live almost 2 hours away and it was difficult to make it down to the dealership to ask them what was the issue getting my problems solved in a timely fashion. I had brought up the idea of having my mother and girlfriend buy cars at this dealership, but there is no way I would ever have anyone that I know buy a vehicle from this location anymore.

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

This place jacks up the prices on parts and will try to make your warranty invalid. Was quoted for…read morea part at twice the cost of every other dealership online. Additionally, brought in my car for a COVERED WARRANTY REPAIR and was told that my warranty was invalid bc of a 3rd party part that was installed. They declared this without proof and without running a single test. When I told them that this was against the law, they then fixed my car under warranty.

I'm writing about my 15,000 mile service on my 2025 Camry. My service writer is simply the best…read more His name is Moshin ("Mo"). He "listens" to my concerns and is respectful, courteous, and friendly. He will go "outside of the box" to make sure I am happy and satisfied with both my car and my experience. When he says "How have you been?" he means it. Not just words, He gives me his cell number in case I have any questions or concerns once I leave the desk. He shows me how to do things on my cell phone pertaining to the new technology of having to sign/pay my bill and doesn't just say "You'll get a link." I've been going to him for every service since I bought my car. I highly recommend both him and Koons Tysons Toyota for service.

BUYER BEWARE: Tactics at Koons Tysons Toyota If you are…read morelooking for a Toyota in Northern Virginia, please be extremely careful here. My recent experience leasing a 2026 bZ4X was deeply disappointing and, in my opinion, completely misleading. I test-drove the XLE FWD Plus model (rated for ~314 miles). But when it came time to sign, the paperwork had been switched to the base XLE FWD model (rated for only ~236 miles) to meet a monthly payment target. This crucial downgrade in specs was never verbally disclosed to me. I only realized what happened after taking the vehicle home. After a full charge, the range wouldn't go past 200 miles. When I returned to address this, the dealership refused to exchange the vehicle for the correct model. Instead, they offered cheap accessories like bug deflectors and mud flaps as "compensation" for giving me a completely different tier of car. I spoke with the Sales Relations Manager hoping for help. In my experience, the response was aggressive and dismissive. It felt like their priority was silencing my complaint rather than fixing their mistake. I am sharing this so no one else gets stuck with a vehicle that doesn't meet the specs they thought they were agreeing to. Please double-check your paperwork if you shop here!

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.

My experience over the past 4 years with the service department of BMW of Fairfax has been…read moreoutstanding. I would like to personally thank Mr. Laszlo Babos, my service advisor, for his sincere attention to me and my BMWs. Laszlo has treated me like family on my regular maitenance visits, my wife and I each own a BMW. Recently I needed a part which had to be ordered. He kept me updated on the arrival of the part, set my appointment over the phone, and met me at the door the morning I brought my car in. He immediately took over, directed me to the waiting area and accompanied the car to the mechanic in charge. Laszlo returned with the time required to replace the part and added from the mechanic's inspection two items that also need attention. Everything went like clockwork. Laszlo has also provided me with guidance and advice on my new X5 50e Hybrid, it is my first hybrid/electric car and I had many questions. BMW of Fairfax has been fair with me, has provided incredible personal support for two sophisticate autos and frankly has become a friend through my trust in him, his hospitality and kindness. My wife and I have recommended Laszlo and BMW of Fairfax to our family and friends and hope anyone reading my review will take the opportunity to work with this excellent firm when the need arises. Very best, Bill S.

impossible people to deal with.... I sold my car to BMW of…read moreFairfax and it has been an absolute nightmare. They are not processing my payment properly and have completely gone silent -- no responses to my calls or messages. This is unacceptable. You sell them your vehicle in good faith and they can't even follow through on basic payment processing or communication. I would strongly warn anyone considering doing business with this dealership. If they can't handle a simple transaction with integrity, imagine what else they're cutting corners on. Stay far away.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.