My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with professionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C. read more

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first came in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more. read more

Selling my car here was a breeze. Kian was responsive, knowledgeable, and honest--and he followed through on everything he said he would. The process was quick, fair, and hassle-free, with clear communication and no surprises on price or paperwork. It really felt like they value customer service and transparency. I'd definitely do business here again. read more

I had high expectations for this dealership, but unfortunately, my father's experience fell short. If you are promised any repairs or services, be sure to get everything in writing--verbal assurances may not be honored. My father encountered delays and a lack of follow-through, which was disappointing given the dealership's reputation. I hope they improve their customer service and accountability to match the luxury experience they aim to provide. read more

The dealership doesn't keep it's word at all I'm still waiting 6 months later for a repair to be done to my vehicle I have had a horrible experience dealing with the dealership. read more

These guys are a lot more professional than most used car dealers. They put in the work to make sure the car I was interested in was fixed correctly when I noticed some problems even though it cost them extra time and money. read more

After finding some problems with my car, Walter bent over backwards to try to fix the issues. To me, that is very trustworthy, and the sign of a good dealership. No car is perfect, but they were willing to help me fix some problems and didn't complain at all about doing so. read more

Worked with FC Auto for a used car for our son. Absolutely great service from beginning to end. Fair price, helped me get it inspected by an independent mechanic, worked with us during the process of some minor pre-sale repairs, did all the DMV processing: Everything was efficient, friendly, and honest. Would absolutely use them again. read more

Super High marks to the management and staff at FC Auto Sales! I am the GM of a large boat and yacht dealership so I tend to be super critical when it comes to purchasing from a car dealer. From the start, Walter was my main contact and I found the process from sales, to delivery, and follow up to be professional, courteous, and well coordinated. Never once did I ask a question without receiving a truly honest answer. They gave me a fair number for my CLS550 trade and when I picked up the car I was in and out in a matter of minutes. I cannot say enough good things about this dealership. Most importantly the SL550 I purchased was immaculate even being 9 years old!! 1st class all the way! Well done FC Auto Sales! read more

What can I say ? I wish that the process of buying this car was as easy as selling it to FC Auto.com Great people, great experience, all pros yet engaging. Business was completed quickly and everything such as paperwork and payoffs were conducted in a professional manner. We stayed longer than necessary due to some good conversation. Also, the sales lot had some great cars. Best of class automobiles. Thanks to all at FC Auto. John L. read more

FC Auto - Car Dealers Near Me - Falls Church, Virginia

DISAPPOINTING TO SAY THE LEAST. **2 stars, because luckily I believe I purchased a decent vehicle.** I was pleased when I found a 2012 VW Tiguan in pretty great condition for what I thought was a decent price for the mileage, etc. I was however, put off by a comment Walter made when we were negotiating during the purchase, "I don't negotiate. I let the car speak for itself." Well you are in the wrong business if you don't like negotiating, but that's fine. Car salesmen, I get it you have to hustle. The attitude was a warning I ignored. The windshield had a wear-and-tear crack, which we noticed after the purchase. To FC Auto's credit, they offered to repair it for us since we didn't argue the price of the vehicle. Fair enough. We arrive to pickup the vehicle after the windshield replacement to find glass all over the dash, leather seats, floor. Dirt all over the car, like someone had been stepping on the seats and panels with dirty worker boots. We were extremely alarmed and started a thorough inspection of the vehicle to ensure we accounted for all damage. Not only was the wrong windshield installed for the car, whoever installed it force-jammed it in, shaving it to fit, which broke the trim on the right side, scratched the paint above the install and broke the rain/light sensor. FC Auto cleaned the car, picked up all the glass vacuuming everything out, but refused to give us information regarding the installer. They gave us the runaround for a better part of 2 weeks, not answering phone calls and such. In the end, I had to show up in person twice to get things straightened out. Still never found out who the installer was (very sketch in my opinion)... FC Auto ended up reimbursing us $250 for what ended up being $1,000's worth of damage (the sensor underneath the windshield was broken from jamming it in inappropriately, $470 fix, and the windshield is an incorrect fit, $475 replacement fee). I understand that businesses need to turn a profit, I'm not naive. However, if they didn't want to replace the windshield, they should have just said so. Now instead of a $475 fix, we are forced to pay double to rectify the situation. All of this headache because they cut corners with their service. I won't even get into the headache we experienced regarding our tags and their submission because its frankly not worth typing out. I understand now why used car dealerships get such a bad wrap. It didn't have to be a bad experience but when you're spending so much money, it should at least be pleasant. read more

FC Auto - misaligned, ill fitting, trim is unable to sit flush - Car Dealers Near Me - Falls Church, Virginia

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I recently bought a vehicle form them and would hold rating at the highest rating possible. I was shown nothing but Respect and my time and money was of Value and I could Not have been more happier with the way my New purchase went. Thank you once again and I will be back. read more

Bought a car out this dealership and got it off the lot with differential fluid leaks . 2400$ fix . They refuse to even pay half of it because they're not "responsible" to a contract that says All Engine Transmission and lubricated parts must be fix and done by them. I was refused this right and had to get it fixed myself. Lemon cars . Dont go here. read more

when you buy a car here good luck . this is definition of a Lemon dealership . Really demoralizing when you meet and think the staff are really good people and there not read more

Avoid! Avoid! Avoid! I bought a Porsche from them. Took it to a mechanic immediately after I bought it. My trusted mechanic said it has major problems. I went straight back to FC auto. They proceeded to sell me a $1500 warranty and they assured me it would cover all the repairs the car needed. It was an old Porsche so I bought the warranty they kept pushing. The warranty covered absolutely nothing. These people are liars and will sell you a car that they KNOW has issues. DO NOT DO BUSINESS WITH THIS COMPANY!!!! read more

This place has a good managers there were so professional and respectful and I definitely recommend this place.

Awesome experience! Walter was professional, knowledgeable and patient. Our purchase went smoothly from start to finish!

This review is for their True car buying program only. We had previously received an online quote, but needed to schedule some time to come in and get it looked at to adjust the quote. Everyone was friendly, helpful and kind while we waited. The quote we received to buy my car was a little less than the quote we received from another location, and they offered to match it. All in, we probably spent 30-40 minutes on the process, which was well worth it. I would certainly recommend them. read more

Updating my previous review to account for a new interaction with FC Auto. After hearing about the poor experience and customer service that I received, the owner reached out to me to rectify the issue. He apologized for the customer service that we received and honored our original agreement. Following this conversation, we returned to the dealership and were met with a quick, painless process. read more

Don't be fooled by the friendly attitude as I was. These guys will promise you everything and if you ask for them to deliver on their promises all of a sudden they are too busy. They are no better or worse than every other car dealer but thats not saying much. Caveat emptor If you decide to buy a car from these guys do yourself a favor and have a reliable mechanic check it out first. In less than 8 months the car I bought from here I've had $3,000 in repairs and I still need to replace the motor mounts. read more

Bought a lemon from them... ended up selling the pos and lost $7k in between. No wonder car salesmen have such a bad reputation.

Sold my car to FC auto and they were quick and professional. Matt did a great job to ensure that we were treated well and safe.

I had a great experience selling my car with Matt Heflin. He was very prompt with his response and earned my TRUST! I expected the transaction to take longer at the dealership, but Matt made it very easy and fast. I was out in 30min and he also took care of my Uber ride back home. I would definitely recommend Matt to anyone who wants to sell their car! read more

Walter and crew really took care of us. They gave us a great deal and even better service after the sale. I highly recommend FC Auto if your looking for a quality dealer and used vehicle. Thanks again FC Auto!!! read more

We had a wonderful experience with FC Auto. Kian took care to explain the details of our transaction. He was transparent and fair -- in the end we both compromised and closed a mutually good deal. I highly recommend FC auto. read more

BUYER BEWARE!!! This place claims to "cater to our veterans" and "sell to you like we sell to our family" and "care about your happiness" and all those cliche`s... and then sell you a lemon. We bought a used 2000 Volvo S40 car for my niece just over a year ago. Walt said "I would get this car for my daughter. "It's all been checked out" and we even bought a "warranty" to cover major issues. Within a month of driving off the lot, let the repair bills begin. First an oil leak....not covered by warranty. Wiper stops working, not covered by warranty. Car break downs on road, hoses disengage, car overheats... but OH NO, the warranty JUST expired. Try to work something out with Walt over this ongoing lemon situation, and get "Duh, well what do you expect us to do"? These guys are the WORST, I am telling you, if you value your hard earned money, DO NOT SPEND IT HERE! They will RIP OFF YOUR DAUGHTER, YOUR GRANDMOTHER, YOUR SISTER, YOUR AUNT, and anyone you care about that is vulnerable and trusting. SCUM OF THE EARTH and completely without remorse, morals or conscience. This place gives used car sales a BAD NAME. The worst of the worst and will lie to your face and sign on the line, take the cash and leave you with a LEMON. You might get lucky and get a "good car", but that's a huge gamble buying anything off the FC Auto Lot. I would avoid them, Walt and Nick, like the plague they are. read more

Only giving 1 star as it will not let me post with 0. Short version: Bought a car for my niece for $4K....had in depth convo with salesman about getting a reliable car for her and we were assured that they had just spent $1k in repairs, car is in impeccable shape, and had passed inspections with flying colors. A little over a year in and she has had to put in over $3K in repairs, and now her car died and we are told it will be a minimum of $2K to fix! At this rate we could have bought her a new car! To top it off when we called they told us to put it on Craigs List and "buy a Japanese car"! Great advice...not!! To top if off they "offered" to give her $500 off another car that she liked on their website. Are they kidding???BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!! read more

2006 Honda S2000 (W/ Mileage Rollback!!) This dealership is something else i'll tell you, so let's begin with the fact that when i called the dealership just to see if this vehicle was still available and the condition in which it was in, i was immediately told its a nice car and how much would you be thinking about putting down.. Set aside the fact that i told him i was driving 4 hours to check out this vehicle and i was a serious inquiry, EVEN IF the Carfax on this car was very strange due to a mileage rollback? on a car like this? That i plan on taking the vehicle home that day if it was up to preference. After the phone call with Gerard, obviously my information taken down (as you would think) i called back shortly because i forgot to ask an important question and suddenly no one at the dealership knew who i was, even the salesman that told me to call and ask for him, forgot who i was after having a conversation just 5 minutes prior? talk about customer service from the start, but it gets better. I requested more pictures and i waited a week..2 days before i was getting ready to make my trip up there to check the vehicle out, i gave Gerard a call to wonder if he forgot about me, once again forgot who i even was or that we set a date for 08/01/2018 to see the car. I was told 07/31/2018 that FC auto would be closed on a short notice and sorry for any inconvenience, so i then called asking for my salesman and he made an agreement to meet me still with his boss so that i could see the vehicle...IF a down payment was going to happen and of course like i said i was a serious inquiry and replied with yes i will be ready for one. (but he remembered me this time..?) That next day the salesman has his phone off after i drove 4 hours. I am so happy i found a better vehicle 24 minutes away from this dealership, with better customer service. If you ask me, the fact that a salesman calls himself a salesman, but has no integrity or pride behind his word, i wouldn't want to buy anything from them or the people they work with. read more

They did an amazing job getting the stains out of my carpets. Definitely surpassed my expectations with the detailing service. They got my car looking brand new! read more

Great experience. I had a few initial issues, but Walter and Jay worked to resolve them. I am impressed with their integrity.

AVOID AVOID AVOID!!! We used the USAA car selling service to get "guaranteed" purchase offers from dealers for our 2008 Chevrolet Avalanche. Nothing--not one thing--was falsely represented on our end. They guy at FC Auto even allowed that the truck was in exacty the condition and specs as in the offer. Then he began to nitpick little nothings and refused to honor the purchase offer that he-HIMSELF-had written. We were the intended victims of a trick to lure us down there under false pretenses. We drove off. While there, three other customers left after discovering the same thing: the price they quote is not the price they will honor. This company gives USAA a bad name and should be taken to task for false advertising. read more

Let me tell you guys about this place. I went to buy a vehicle with my little brother. He wanted to spend $6000 to buy this 07 Toyota Camry. when we got there they already had the same model vehicle with 183,000 miles on there waiting for him. hoping that he wouldn't check. so we check and told them right away that wasnt the car we talked about. so they had the car we wanted to buy with 105,000 in the back. that was the first sign we were suppose to leave, but my little brother really wanted to get a car car cause his girlfriend hit a deer and totaled his around town car. someway somehow the $6,000 car became $7,000. my little brother gave the man $7,000. he had gave the guy $6,000 but he told my brother that he would have to pay tax and try to do the tag on his own. so my brother dint think it through cause it was getting late he wanted to leave cause we drove 3 hours to buy this car. so since the day after Christmas the new car he just paid $7,000 for was just sitting there cause the tag was expired and they never sent him a replacement or an extended temporary one. yesterday i got home and after 13 days later they finally send the tag and imagine my surprise when I open the mail and see that the dealer only paid $254 dollars out of the $1,000 he took for tag and tax. where's the $700 plus dollar went? huh these people are professional thieves. you may not see it cause they charmed you into buying and then you realize that you been screwed. my brother will write another review later. my sister will write one and my girlfriend will write one cause these guys screwed him... read more

Used USAA's car selling program to sell them my car when leaving town. They politely walked through any issues with my car from the initial estimated offer and worked with me to get a good deal. I never felt pressured. I would recommend them to anyone trying to sell a car to a dealer. read more

Awesome guys! They are not a sales person. They are like your buddy who works at a auto dealership.. They are very friendly. I bought my FJ cruiser there and cannot be happier. read more

I bought a Mercedes here... Walter promised a lot, delivered little after the sale. The dealership filed paperwork for ONE month of registration, even though I paid for a year... and then said all I needed to do was get an emissions test and then go to the DMV, and they would give me a stickers for the full year, without additional costs. But that was not the case, I had to pay out of pocket for another year. The car has also had multiple issues as well, and again, Walter promised to help, but never followed through. Avoid this dealership, they do not follow through after the sale if there's any problems even though they created some of the problems. read more

Very knowledgable and customer service oriented. I would have no reservations dealing with FC Auto.

VERY PISSED & unhappy! I purchased a 2009 convertible Beetle VW from FC Auto on 11/27, not even 24 hours later I'm kicking myself in the ass for trusting these men! The car was shown as excellent condition with 17467 miles with no accidents. Little did I know looks were being deceiving! Today I took the car for a diagnostic test and inspection (costed me an additional $120) to be told that this company reset the dashboard light to look like nothing was wrong! At 11:21 am on 11/28 I am being informed the car has engine issues, no brakes and have to replace 2 tires. I'm OVER them, especially bc their warranty is some B.S. since their not taking responsibility (not worth it & over priced). I'll admit their nice and will work with you to get you in the car but once off the lot your on your own! Not once did they say bring it in or let's check it out... Instead I was asked "Are you over exaggerating?" and talked over! I wouldn't trust them and I was trying to convince my BF to buy a Benz from them, HELL NO! Theirs a lot of dealers that care more then making a $$ and those are the ppl I would say look for before settling with FC Auto! read more

This was by far the best car dealership I have ever been to. They were very professional from start to finish. While on our way there we got a little confused with the directions and the receptionist stayed on the phone with us for 10 minutes and helped direct us to the car dealership. She was very pleasant and let us know that it was not a problem. Once we arrive we were greeted by Walter. After looking around the lot we fell in love with the Mercedes GL 550. Keon took over from there and began the paperwork process. My husband handled that with him while I watched my active 2 year old and newborn. Keon ensured we were comfortable and offered us drinks. We felt right at home. The paperwork process went extremely smooth. Keon was actually suppose to attend a family function and stayed after the office closed to sell us the vehicle. Walter helped us finish up the process. He was very polite and professional. Overall we had an amazing experience, we got an awesome deal, we felt like we just became apart of their family. Prior to this I was against mom and pop dealerships but my experience here has definitely changed my mind and I will be recommending FC Auto to my friends and family. read more

I had a great experience with FC. Walter and Nigel were great to deal with. They helped me get the car inspected and titled in MD. They are nice guys and the dealership is professional and the folks are courteous. read more

I have to say I haven't had as much fun going car shopping find the right car for the right price but I did recently come across Walter and gmo help me buy my caliber srt4 they even let me take the car to my mechanic for a pre inspection that gave me the go head and buy the car great dealer I recently wrecked my car so now I'm back in the market read more