1. 1st Choice Auto Sales

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    Fairfax, VA

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    1st Choice Auto Sales

    3.5 (75 reviews)

    Services - 1st Choice Auto Sales

    Routine automotive maintenance

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    Aura M.

    Drove all the way from Greensboro NC to test drive a 2013 Tiguan with 50k+ under its belt. We had called couple of weeks before and told them we were coming. As we arrived, they brought the car to the front, just in case you were wondering why we drove 3+ hours to test drive it, MANUAL TRANSMISSION BABY! Anyway, let me continue, we both drove the vehicle, some cosmetics dings, cruise control doesn't work, some covers missing, tires ok...well guess what, it's park on our driveway. Dealing with 1st Choice was a breeze, they were professional and honest. We got a great car

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    10 months ago

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    1 year ago

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    4 months ago

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    1 year ago

    Helpful 10
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    4 years ago

    Helpful 1
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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

    Best choice I have ever made! 10/1 experience got my car same day and they even had mechanic check out one last time before I left the lot.

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    7 years ago

    Helpful 8
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    3 years ago

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    6 years ago

    Helpful 6
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    5 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    8 years ago

    I have bought two cars here in the last year. Rahm helped me both times and he was great. Very helpful but no pressure.

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    9 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - 1st Choice Auto Sales

    Review Highlights - 1st Choice Auto Sales

    “Eddie and team were responsive to all of my questions and their mechanic even performed a short test on one of the car's systems that passed w.”

    Mentioned in 17 reviews

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    Safford Mazda Fairfax - Service Reception

    Safford Mazda Fairfax

    (237 reviews)

    Review for service only. My wife has taken her car there several times and always been happy with…read morethe service and they haven't tried to upsell her on unnecessary services or overcharge for items. They offered her a free loaner car when they weren't sure if she would be able to pick up the car same day which was greatly appreciated. Turns out we were able to get the car back same day which was convenient. The diagnostic fee to check the issue was a little annoying when you're already getting other services done, but they did credit the cost of the fee toward the repair that resolved the issue so it wasn't a big deal. So far so good on their service department and everyone was very friendly so let's hope they keep it up.

    This review is for the service department only. In mid-December 2025, I scheduled an appointment…read morefor our family's 2013 CX-5 which had a faulty transmission drive sensor (which created a beeping sound when the car was in park). Also, the car felt unstable when it went over a bump. On the plus side, it's a brand new facility. Second, Briana was a helpful service advisor. Third, Safford Mazda Fairfax provides a free shuttle (Uber taxi) if you drop off the car for service and are going to a local destination (within 10 miles). On the minus side, there's a mandatory diagnostic fee of $199 (but it is credited toward repairs). Also, it can be slow during peak times. Repair work took about 4.5 hours (including the diagnostic report), but I was able to get work done at the office. Finally, it's expensive - but if you're replacing a Mazda part, there are no alternatives. Overall, it was a good experience.

    Ourisman Kia - Ourisman's Promise

    Ourisman Kia

    (62 reviews)

    Just wanted to give a shoutout to Diego and the service team at Ourisman Kia in Bethesda, MD. I…read morehave a 2025 Kia Niro. After a year of no problems, the Apple Play started giving me trouble -- phone would connect to car through WIFI, but then didn't get data (e.g. for navigation). Wouldn't connect through Bluetooth at all. Diego and his team worked on it for several hours, and found that it worked fine with their iPhones, so decided it must be something with my phone, not the car. Eventually we discovered that the problem was some settings on my phone had been altered, probably through a mandatory OS update. We fixed those settings and now it's working fine again. The cherry on the top is that they didn't charge me anything, despite the time involved. Thanks, guys

    I want to recognize the outstanding efforts of General Manager Tommy Omar and Product Specialist…read moreMichaela Matthews for completely turning around what started as a very frustrating experience. Initially, I had significant issues with my 2024 Kia Carnival SX Prestige, including tire and battery problems from the manufacturer. Unfortunately, my earlier interactions with the previous service team were filled with miscommunication, repeated appointments, and a lot of back-and-forth that left me feeling discouraged and ready to walk away--not just from the dealership, but from Kia altogether. However, just as I was about to leave for good, Tommy and Michaela stepped in. They took the time to truly listen, carefully reviewed all of my documentation, and most importantly, took ownership of the situation. Within hours, they had a clear plan in place, addressed the issues with my vehicle, and ensured that prior concerns and expenses were handled promptly and professionally. I genuinely love my van, and while the earlier experience was disappointing, Tommy and Michaela completely restored my confidence. Their responsiveness, accountability, and commitment to making things right made all the difference. Because of them, I'm not only keeping my vehicle--I'm also confident in returning as a customer. Kia should absolutely recognize their efforts, as they didn't just resolve a problem--they rebuilt trust and positively changed my perception of both the dealership and the brand.

    Autobahn Motors

    Autobahn Motors

    (38 reviews)

    This place is amazing. Their attention to detail is exceptional, they're incredibly thorough, and…read moremost importantly, they're honest. We've brought all of our cars here for years, and everyone we've referred has also been impressed. I even bring my brand-new car here for maintenance because I trust them that much. On my last visit, Autobahn identified two issues that two dealerships had missed during "comprehensive multipoint inspections": a small transmission leak and a steering wheel that had been reinstalled crooked after the dealer replaced the steering column motor. Based on my experience, I don't think the dealer would have caught or documented the transmission leak if Autobahn hadn't found it first. Oleg thoroughly documented the leak, which helped me get the dealer to address it under warranty. The dealer ultimately found a defective torque-converter seal and, after removing the transmission, discovered that the rear main seal was also leaking. Both were repaired under warranty. This isn't the first time Oleg has caught something others couldn't. Years ago, I had a BMW with a wiper parking problem that two BMW dealers couldn't fix after five visits and considerable shop time. Oleg recognized the issue almost immediately and fixed it in a fraction of the time. That's why I trust Autobahn Motors. They don't just check boxes--they actually inspect and diagnose your car. They're knowledgeable, meticulous, honest, and never make me feel like they're trying to sell unnecessary work. If you want a shop that pays attention to the details and can diagnose problems others miss, I highly recommend Autobahn Motors. Five stars without hesitation.

    They are honest and their pricing is fair. The place is clean and the schedule is adhered to.read more

    Ourisman Fairfax Toyota - Broken O-Ring.   Caused the oil leak.

    Ourisman Fairfax Toyota

    (254 reviews)

    I had such a great experience with Fernanda at Ourisman Fairfax Toyota. I originally called to…read moreschedule a service appointment, but we ran into an issue where my account couldn't be pulled up and I didn't have all the information needed at the time. We ended the call so I could look into it further. What really stood out to me is that Fernanda took the initiative to do some research on her own and actually called me back with the information I needed--something she absolutely did not have to do. That level of care and follow-through is rare these days. Her willingness to go above and beyond says so much about her character and reflects incredibly well on Toyota as a whole. Customer service like this makes a lasting impression, and I truly appreciate her effort. Thank you again, Fernanda!

    Extremely disappointing experience. I spent several days negotiating and was fully prepared to buy…read morethe car once we reached the agreed price. After delaying until around 6 PM on the last day of the month, they told me to come in immediately to complete the deal, even though their late response made that impossible for me. Then a manager spoke to me extremely disrespectfully, telling me, "If you want to buy the car, come buy it now. Otherwise, don't waste my time." After I complained, another manager contacted me, assured me they would honor the deal the next day, and got the situation resolved only for them to completely go back on that promise when I called today. They had agreed to $1,000 off after days of negotiating, and now they're refusing to honor anything and once again telling me not to waste their time. This is not how you treat a customer who was genuinely ready to purchase a vehicle. Very unprofessional, disrespectful, and disappointing. I would not recommend doing business with this dealership.

    Ted Britt Fairfax Ford Parts - Missing vent louvers that the shop foreman had to come out and finally install

    Ted Britt Fairfax Ford Parts

    (373 reviews)

    Extremely disappointed with my experience at the Ted Britt Ford Service Department, particularly…read morewith service representative Ashley. Communication was terrible. My calls went unanswered, I was never kept informed about the status of my vehicle, and whenever I tried to get answers, I was repeatedly brushed off with dismissive responses of "I don't know," with seemingly no effort to actually find out what was happening with my vehicle. Even more concerning, my final service report states: "THESE SERVICES WERE RECOMMENDED BY THE SERVICE ADVISOR AND DECLINED BY THE CUSTOMER," specifically listing "MOUNT & BAL 3 TIRES." This is simply not an accurate account of my experience. That service was NEVER offered, discussed, or mentioned to me, and I never declined it. I cannot decline a service I was never told about. The final straw came when I needed my disabled vehicle towed. I was told I needed to push my own vehicle out of the service area AND UP A HILL so the tow truck could access it. Ashley offered no assistance and made no effort to find anyone to help me. Thankfully, a mechanic saw what was happening and stepped in to help. He was kind, professional, and appeared embarrassed when he realized I had been left to handle this on my own. I wasn't asking for special treatment--just basic customer service, communication, accurate documentation, and some compassion. Instead, I left feeling dismissed, disrespected, and extremely concerned that my service paperwork states I declined a service that was never even presented to me. Ted Britt Ford management should seriously review both how customers are being treated and how customer decisions are being documented.

    I took my 2017 Ford Explorer (90k miles) in because it had a vibration when in gear but stopped…read more Otherwise, the car was fine when moving, in neutral, or park. Ted Britt's service department diagnosed it as a bad torque converter that damaged the transmission and claimed I had to either replace the transmission or completely rebuild it. The quoted $8000 for the new transmission or $7500 for a rebuild. They would also only give me $1500 trade-in value because the car needed a new transmission - only it didn't. I took it for a second opinion and it turns out the transmission and the torque converter are both fine. The engine mounts are the issue and need replacing - not exactly cheap but no where near the amount of money Ted Britt wanted for replacing the transmission. The other mechanic I took the car to asked me whether the engine light was on, whether the transmission clunked while driving - no for both. He immediately said, "it doesn't sound like a transmission problem." Within the hour I had the correct diagnosis from the other mechanic. Maybe Ted Britt service was having a bad day or maybe they're incompetent, or maybe worse. Regardless, I won't be back and I suggest you avoid them too.

    1st Choice Auto Sales - autorepair - Updated October 2026

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