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    Got a great deal on a vehicle. Would definitely recommend to others. This is a dealership you can trust.

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    Ask the Community - VINS

    Review Highlights - VINS

    I spoke with Kyle a bit more about the car and scheduled a time later that day to take a test drive.

    Mentioned in 5 reviews

    Read more highlights

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    Ourisman Ford of Manassas

    Ourisman Ford of Manassas

    2.3
    (233 reviews)

    WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

    The worst customer service I have ever had in 39 years of being on this planet. They will straight…read morelie to your face multiple times. AVOID this dealership, Quay from finance is the worst. Took me 10 months of going back and forth to get a freaking warranty refund, they had lost my papers, straight lied to me twice. Awful experience and AVOID this place!

    Safford Subaru Manassas

    Safford Subaru Manassas

    3.9
    (172 reviews)

    I highly recommend this dealership.The minute I walked in I felt acknoledged, everyone was…read morefriendly. Keyla General Manager made a huge difference very friendly works with you and the vibe she gives is very trusting. Thank you for all your help Keyla and Gave. You totally have won a client for life. I highly recommend this dealer, unlike other dealerships the process is quick and smooth. Great Customer service!!

    I am writing a highly conflicted 3-star review because my experience was a tale of two entirely…read moredifferent dealerships. On one hand, the initial sales process with Habby and Kayla was excellent--professional, smooth, and pressure-free. I also really love the car. On the other hand, the finance department subsequently engaged in a deceptive product substitution that has resulted in a months-long administrative nightmare. During my financial signing, I was presented with a digital selection screen explicitly branded and marketed as the manufacturer's official Subaru Added Security (SAS) protection program. I agreed to purchase these official plans for a total of $4,103.00. However, without my knowledge or consent, the finance department switched the finalized paperwork to third-party contracts administered by Fidelity Warranty Services (JM&A Group). When I discovered the unauthorized switch, the Finance Director, Emmir Quiroga, explicitly admitted the discrepancy in writing on April 30th and agreed to void the third-party contracts and convert them to the authentic, backdated factory SAS plans. I signed and returned the cancellation documents that exact same day. It has taken over a month and a formal escalation to Subaru Customer Advocacy, the Virginia Department of Agriculture and Consumer Services (VDACS), and Better Business Bureau just to get a basic status update. It is ridiculous that a dealership requires corporate and state-level intervention just to honor a written agreement. I highly recommend the sales staff here, but look at your final finance paperwork with a magnifying glass before signing.

    Safford Kia Manassas

    Safford Kia Manassas

    3.1
    (106 reviews)

    What a pleasant purchasing experience! I decided to give them a shot as they are near my house…read more Idris was phenomenal! He provided a high level of customer service and is so knowledgeable. From beginning to end he really patiently guided me through the process. The entire process was smooth and easy with not much back and forth. Ayham is a finance whiz with such a friendly and straightforward approach. Everything was transparent and hassle-free. I really cannot have expected much more. Not to mention I love my new car!! I highly recommend them!!

    Never again. After a long negotiation, I was lied to about clear deal-breakers I mentioned up…read morefront--told no recalls, in fact there were multiple recalls discovered immediately after purchase, one of which they handled directly and the other they did not even bother to resolve before selling with a lie. When I returned the vehicle for the outstanding recall, I was denied a shuttle/loaner because I live outside their "seven mile perimeter" and was told I could be left waiting for hours, leaving me to inconvenience someone else to accommodate the need for transportation. The finance rep also twisted the numbers and tried to push costly "warranties," which I cancelled only after crunching the real figures-note the financial "supervisor" failed to return multiple calls as well. Pleasant sales talk doesn't mean honest business--buyer beware. I won't be going back or recommending them.

    VINS - car_dealers - Updated July 2026

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